Global Community Support

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    "description": "<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 18pt; font-weight: bold\">🌍 About Boundless Life</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Boundless Life is redefining the way families live, work, and learn by empowering them to embrace a nomadic lifestyle that fosters deeper connections and personal growth. We provide family-friendly accommodations, an innovative education system that travels with you, and vibrant communities of like-minded individuals. Our mission is to create immersive 'live abroad' experiences that balance professional commitments with enriching personal development.<br><br></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Since our founding in 2021, we’ve rapidly expanded to eight locations across Europe, Asia, and Latin America, bringing together over 200 team members from diverse backgrounds. Our growth reflects our commitment to transforming the experience economy and making a meaningful impact on how families integrate work, education, and exploration into their lives.<br><br></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">At Boundless Life, we believe in the power of community and the importance of a holistic approach to education. Our programs are designed to inspire curiosity, build resilience, and nurture a global perspective, preparing children for an ever-changing future.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Join us in pioneering a new way of living that harmoniously blends work, learning, and adventure, enabling families to thrive in a connected and dynamic world.</span><br></p>\n<p><br><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 18pt; font-weight: bold\">🎯 Role Overview</span></p>\n<p><span style=\"color: rgb(31, 31, 31); font-family: arial, helvetica, sans-serif; font-size: 12pt\">The Community Support role is the primary customer-facing \"face and voice\" of Boundless and the organization's technical fail-safe. As our company transitions all core processes into a centralized internal portal, this role is responsible for maintaining high-touch family engagement while ensuring absolute data integrity across our current systems (HubSpot, JotForm, AirTable).</span></p>\n<p><span style=\"color: rgb(31, 31, 31); font-family: arial, helvetica, sans-serif; font-size: 12pt\">We are looking for someone who thrives in a transitional environment. Your priority is to ensure that accurate data is available to our local teams exactly when and where they need it. You are a master of simple, elegant solutions, keeping systems running smoothly without over-engineering them.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"font-size: 18pt; font-weight: bold\"><br>💼 What You’ll Do<br></span><br></span></p>\n<p><span style=\"color: rgb(31, 31, 31); font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">1. Customer Support &amp; Communication</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"color: rgb(31, 31, 31); font-weight: bold\">Warmth &amp; Clarity:</span><span style=\"color: rgb(31, 31, 31)\"> Ensure every Slack post and email response is welcoming, helpful, and exceptionally clear.</span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"color: rgb(31, 31, 31); font-weight: bold\">Response SLAs:</span><span style=\"color: rgb(31, 31, 31)\"> Adhere strictly to Help Desk and Slack response windows, ensuring our families never feel left in the dark.</span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"color: rgb(31, 31, 31); font-weight: bold\">Community Moderation:</span><span style=\"color: rgb(31, 31, 31)\"> Monitor Slack to maintain community standards, addressing cross-posting or marketplace violations with a firm but kind approach.</span></span></li>\n</ul>\n<p><span style=\"color: rgb(31, 31, 31); font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">2. The \"Fail-Safe\" Data Mandate</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"color: rgb(31, 31, 31); font-weight: bold\">Interim System Auditing:</span><span style=\"color: rgb(31, 31, 31)\"> Thoroughly check deals and lists in HubSpot and AirTable before automated workflows trigger to verify cohort dates, locations, and partner associations.</span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"color: rgb(31, 31, 31); font-weight: bold\">Cross-System Reconciliation:</span><span style=\"color: rgb(31, 31, 31)\"> Ensure data submitted in JotForm accurately reflects in HubSpot and our legacy spreadsheets, performing manual corrections if a sync fails.</span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"color: rgb(31, 31, 31); font-weight: bold\">Local Team Enablement:</span><span style=\"color: rgb(31, 31, 31)\"> Guarantee that accurate, real-time data is accessible to our General Managers and Experience Directors. Your goal is \"Zero Surprises\" for local teams regarding who is arriving and what their needs are.</span></span></li>\n</ul>\n<p><span style=\"color: rgb(31, 31, 31); font-family: arial, helvetica, sans-serif; font-size: 14pt; font-weight: bold\">3. Tech Logic &amp; Clean Execution</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"color: rgb(31, 31, 31); font-weight: bold\">Process Optimization:</span><span style=\"color: rgb(31, 31, 31)\"> When a gap is identified, you lean toward simple, elegant process fixes rather than building highly complex tools that require extensive team training.</span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"color: rgb(31, 31, 31); font-weight: bold\">Outbound QA:</span><span style=\"color: rgb(31, 31, 31)\"> Test every email workflow, link, and redirect URL before cohort launches to prevent family confusion.</span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"color: rgb(31, 31, 31); font-weight: bold\">SOP Documentation:</span><span style=\"color: rgb(31, 31, 31)\"> Maintain simple, clear documentation for your processes to ensure team redundancy and absolute data privacy.</span></span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"color: rgb(31, 31, 31); font-family: arial, helvetica, sans-serif; font-size: 18pt; font-weight: bold\">The Four Pillars of the Role</span></p>\n<ol>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"color: rgb(31, 31, 31); font-weight: bold\">Brand Ambassadorship (The Voice):</span><span style=\"color: rgb(31, 31, 31)\"> Providing clear, warm, and professional communication across Slack and the HubSpot Help Desk. You embody the Boundless brand, providing a sense of stability and reassurance to our families.</span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"color: rgb(31, 31, 31); font-weight: bold\">Operational Urgency (The Pulse):</span><span style=\"color: rgb(31, 31, 31)\"> Maintaining a high sense of urgency in responding to customer inquiries, ensuring families feel incredibly supported while our backend systems are evolving.</span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"color: rgb(31, 31, 31); font-weight: bold\">Data Integrity Stewardship (The Fail-Safe):</span><span style=\"color: rgb(31, 31, 31)\"> Rigorous checking of family data across active systems. You are the final filter for accuracy, catching missing information or entry errors before they ever reach our local teams.</span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"color: rgb(31, 31, 31); font-weight: bold\">Transition Efficiency (The Bridge):</span><span style=\"color: rgb(31, 31, 31)\"> The foresight to implement only strictly necessary, simple workflows that facilitate our move to the new Portal, prioritizing clean data over complex workarounds.</span></span></li>\n</ol>\n<p><br><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 18pt; font-weight: bold\">🧠 You’ll Be Valued For</span></p>\n<ul></ul>\n<ul>\n<li><span style=\"color: rgb(31, 31, 31); font-family: arial, helvetica, sans-serif; font-size: 12pt\">2-3 years of experience in a fast-paced, high-touch customer support or community management role.</span></li>\n<li><span style=\"color: rgb(31, 31, 31); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Deep familiarity with CRMs and database tools (HubSpot and AirTable experience is highly preferred).</span></li>\n<li><span style=\"color: rgb(31, 31, 31); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Exceptional attention to detail—you are the kind of person who spots a mismatched date or a broken link from a mile away.</span></li>\n<li><span style=\"color: rgb(31, 31, 31); font-family: arial, helvetica, sans-serif; font-size: 12pt\">A warm, empathetic written communication style.</span></li>\n<li><span style=\"color: rgb(31, 31, 31); font-family: arial, helvetica, sans-serif; font-size: 12pt\">A proactive approach to problem-solving, catching potential issues before they impact families or local teams.</span></li>\n<li><span style=\"color: rgb(31, 31, 31); font-family: arial, helvetica, sans-serif; font-size: 12pt\">The ability to troubleshoot independently and document your processes clearly.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 18pt; font-weight: bold\">📈 What Success Looks Like</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"color: rgb(31, 31, 31); font-weight: bold\">Response Time:</span><span style=\"color: rgb(31, 31, 31)\"> Achieve a 90% response rate within 2 hours (during working hours) across the Help Desk and direct Slack messages.</span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"color: rgb(31, 31, 31); font-weight: bold\">Family Satisfaction:</span><span style=\"color: rgb(31, 31, 31)\"> Achieve and maintain a 90% onboarding satisfaction rate.</span></span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"font-size: 18pt; font-weight: bold\">🤝 Who You’ll Work With<br></span><span style=\"font-size: 12pt\"><span style=\"color: rgb(31, 31, 31)\">You'll report directly to Bre Siderius, Community Engagement Manager.</span></span><span style=\"font-size: 18pt; font-weight: bold\"><br></span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><br></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 18pt; font-weight: bold\">✅ What to Expect Next</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Intro call with the People team (30 min)</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"font-size: 12pt\">Panel iInterview with the Community Engagement Manager and the <span style=\"color: rgb(29, 28, 29); font-size: 12pt\">Head of Community Engagement (60 min)</span></span><br></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Personality questionnaire</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Reference checks<br><br></span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 18pt; font-weight: bold\">📖 Want to Know More?</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Curious to learn more about what we’re building and why? Read our story and explore how Boundless Life is redefining the way families live, work, and learn around the world: <a href=\"https://www.boundless.life/\" target=\"_blank\" rel=\"noopener noreferrer\">https://www.boundless.life</a></span></p>",
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