Field Services Engineer II

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    "ExternalDescriptionStr": "<p><strong>What's in it for you?</strong></p><ul><li><strong>Collaborate:</strong> Engage with healthcare professionals to optimize healthcare delivery and improve patient outcomes.</li><li><strong>Execute:</strong> Apply your mechanical skills in a dynamic and rewarding healthcare environment while interacting with healthcare professionals.</li><li><strong>Impact:</strong> Your work will help optimize healthcare delivery, directly impacting patient lives.</li><li><strong>Develop:</strong> Learn pharmacy and nursing workflows and understand how medication management systems significantly drive efficiency and reduce wasteful spending.</li><li><strong>Inspire:</strong> Opportunities for advancement and learning specialized automated or robotic products.</li></ul><p><strong>Field Service Engineer Level I Responsibilities and Qualifications:</strong></p><ul><li><strong>Responsibilities:</strong><ul><li>Provide moderate-level onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical solutions.</li><li>Regularly communicate with manager-level nursing and pharmacy staff and work on problems of moderate scope.</li></ul></li><li><strong>Basic Qualifications:</strong><ul><li>Coursework in Network Engineering, Robotics, or Electronics.</li><li>Experience working in a hospital environment.</li></ul></li><li><strong>Preferred Qualifications:</strong><ul><li><p>Bachelor’s Degree in Engineering/Technology or related discipline and experience troubleshooting and repairing electronic, mechanical, or computer devices.</p><p>&nbsp;</p></li></ul></li></ul><p><strong>Field Service Engineer Level II Responsibilities and Qualifications:</strong></p><ul><li><strong>Responsibilities:</strong><ul><li>Independently perform onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical and automation solutions.</li><li>Regularly communicate with director-level nursing and pharmacy staff and tackle problems of advanced scope.</li><li>Provide coaching and mentoring as needed.</li></ul></li><li><strong>Basic Qualifications:</strong><ul><li>Coursework in Network Engineering, Robotics, or Electronics.</li><li>Experience working in a hospital environment.</li></ul></li><li><strong>Preferred Qualifications:</strong><ul><li>Bachelor’s Degree in Engineering/Technology or a related discipline AND one year of relevant experience; OR</li><li>Associate's Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline, AND four years of relevant experience; OR seven years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.</li><li>Knowledge of FDA regulations for medical devices and Quality Management Systems.</li></ul></li></ul><p><strong>Shared Responsibilities for both Levels:</strong></p><ul><li>Thoroughly document all service events according to Omnicell's policies and procedures.</li><li>Meet company guidelines for response time and service levels.</li><li>Escalate product bugs, malfunctions, and design issues through support channels.</li><li>Participate in various staff meetings.</li><li>Maintain service quality and customer satisfaction.</li><li>Manage parts inventory and return materials process.</li></ul><p><strong>Work Conditions for both Levels:</strong></p><ul><li>Must be able to lift 50 lbs. to approximately 5 ft. high.</li><li>Available 24 hours a day, Monday through Friday, and for weekend on-call rotations.</li><li>Frequent local travel in the primary area.</li><li>Backup support in adjacent areas as needed.</li><li>Provide work area at home and space for trunk stock inventory.</li></ul><p><i>Note: The selected individual must have a valid driver's license with an acceptable driving record, be able to meet Omnicell's insurance coverage requirements, and have their own vehicle in acceptable working condition.</i></p><p>Base compensation: Salary range this position is $38 - 50 USD per hr.</p><p>Actual Compensation is subject to variation due to such factors as location, education, experience, and skillset.</p>",
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