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HomeCompaniesPilotcompanyLead Guest Services Team Member

Lead Guest Services Team Member

Pilotcompany · Elkton, MD, United States · Active · $15–$23 / hour · SmartRecruiters

Job facts

FieldValue
CompanyPilotcompany
TitleLead Guest Services Team Member
Normalized title-
Department / teamRetail Operations (OPSTRAVELCENTER)
LocationElkton, MD, United States
Work model-
Employment typeFull Time
Salary$15–$23 / hour
Statusactive
ATS providerSmartRecruiters
Posted / first seen2026-06-05 / 2026-06-06
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Pilotcompany.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through SmartRecruiters.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Elkton.Open
Department jobsActive postings in Retail Operations (OPSTRAVELCENTER).Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyPilotcompany
Sourcefd272356-e9f7-445b-a497-c6b0e0772b04
ATS providerSmartRecruiters

Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law. Military encouraged to apply. The purpose of this job is to process merchandise and fuel transactions. Essential Functions include: Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions Complete end-of-shift reports and close out procedures Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco) Maintain an organized and clean work area Use suggested selling methods to promote and sell products Ensure quality service is delivered to every guest Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management Determine break schedules and team member placement during shift Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level Ensure all activities are in compliance with rules, regulations, policies, and procedures Complete other duties as assigned Pay Rates Starting between: $15.00 - $22.65 / hour Fuel Discount Nation-wide Medical Plan/Dental/Vision 401(k) Flexible Spending Accounts Adoption Assistance Tuition Reimbursement Flexible Schedule Weekly Pay

Full job record

Job IDd88b599bca8c6b05eb8f996bc3661607b876c5fd
Org ID8bd06e6f-15ee-4a49-a6bb-15a91651ffef
Source IDfd272356-e9f7-445b-a497-c6b0e0772b04
Board IDfd272356-e9f7-445b-a497-c6b0e0772b04
Providersmartrecruiters
Provider Job Key744000130593559
TitleLead Guest Services Team Member
Normalized Title
Statusactive
Activeyes
Location TextElkton, MD, United States
DepartmentRetail Operations (OPSTRAVELCENTER)
Team
Employment Typefull_time
Workplace Type
Remote Policy
CountryUnited States
RegionMD
CityElkton
Salary RawPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law. Military encouraged to apply. The purpose of this job is to process merchandise and fuel transactions. Essential Functions include: Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions Complete end-of-shift reports and close out procedures Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco) Maintain an organized and clean work area Use suggested selling methods to promote and sell products Ensure quality service is delivered to every guest Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management Determine break schedules and team member placement during shift Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level Ensure all activities are in compliance with rules, regulations, policies, and procedures Complete other duties as assigned Pay Rates Starting between: $15.00 - $22.65 / hour Fuel Discount Nation-wide Medical Plan/Dental/Vision 401(k) Flexible Spending Accounts Adoption Assistance Tuition Reimbursement Flexible Schedule Weekly Pay
Salary Min15
Salary Max22.65
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://jobs.smartrecruiters.com/PilotCompany/744000130593559-lead-guest-services-team-member
Apply URLhttps://jobs.smartrecruiters.com/PilotCompany/744000130593559-lead-guest-services-team-member?oga=true
First Seen At2026-06-06 11:10:19Z
Last Seen At2026-06-06 11:10:19Z
Last Checked At2026-06-06 11:10:19Z
Last Changed At2026-06-06 11:10:19Z
Inactive At
Source Posted At2026-06-05 21:24:56Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=smartrecruiters/board=pilotcompany/date=2026-06-06/2026-06-06T11-09-43-078Z-ec3d74645a4a4fb32ffa56720972fbad7f1db4b828b8169ef298d75e34736a79.json
Event Fields
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Parsed Structured
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  "workplace_type": null,
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}
Extensions
{}
Native Structured
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      "valueId": "2fc61de0-2ec3-43ca-82f8-e2697f4acfb7",
      "fieldLabel": "Partners in Profit (PIP)",
      "valueLabel": "None"
    },
    {
      "fieldId": "5f95d230fdd70478e515c0c2",
      "valueId": "7554",
      "fieldLabel": "Reports To",
      "valueLabel": "Gailitis, Richard E. (7554)"
    },
    {
      "fieldId": "5f95d2b75376c332855523b1",
      "valueId": "3630",
      "fieldLabel": "Zone",
      "valueLabel": "Zone 01 (3630)"
    },
    {
      "fieldId": "5f95d044960cc95a0aed2474",
      "valueId": "145",
      "fieldLabel": "Job Level",
      "valueLabel": "Lead Service Team Member (145)"
    },
    {
      "fieldId": "5f95cfe05376c332855523ac",
      "valueId": "af77e822-0232-4459-99d5-8f6c601ab972",
      "fieldLabel": "Evergreen",
      "valueLabel": "No"
    },
    {
      "fieldId": "5f95cfbcf9d18a579c0e3645",
      "valueId": "27",
      "fieldLabel": "Division",
      "valueLabel": "Division 13 (27)"
    },
    {
      "fieldId": "5f95d101fdd70478e515c0c1",
      "fieldLabel": "Minimum Wage",
      "valueLabel": "15.00"
    },
    {
      "fieldId": "5f95d0c4960cc95a0aed2476",
      "fieldLabel": "Mid",
      "valueLabel": "18.400000"
    },
    {
      "fieldId": "5f95d0bb960cc95a0aed2475",
      "fieldLabel": "Min",
      "valueLabel": "14.500000"
    },
    {
      "fieldId": "5f95cee4686874612d7f39ee",
      "fieldLabel": "Bonus Potential %",
      "valueLabel": "0.00"
    },
    {
      "fieldId": "5f95cefc5376c332855523aa",
      "fieldLabel": "Bonus Potential Amount",
      "valueLabel": "0.00"
    },
    {
      "fieldId": "5f95d0de686874612d7f39f1",
      "fieldLabel": "Max",
      "valueLabel": "22.650000"
    },
    {
      "fieldId": "5f95d1af960cc95a0aed2477",
      "fieldLabel": "Position Description",
      "valueLabel": "Lead Guest Services Team Member"
    }
  ],
  "defaultJobAd": true,
  "releasedDate": "2026-06-05T21:24:56.779Z",
  "detail_errors": [],
  "experienceLevel": {
    "id": "mid_senior_level",
    "label": "Mid-Senior Level"
  },
  "typeOfEmployment": {
    "id": "permanent",
    "label": "Full-time"
  }
}
Get this page with API

Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/d88b599bca8c6b05eb8f996bc3661607b876c5fd?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/8bd06e6f-15ee-4a49-a6bb-15a91651ffefJSON
GET https://api.bluedoor.sh/job-postings/v1/sources/fd272356-e9f7-445b-a497-c6b0e0772b04JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/d88b599bca8c6b05eb8f996bc3661607b876c5fd/eventsJSON