Technical Account Manager

About Apollo Apollo Information Systems is a cybersecurity services company delivering comprehensive security and compliance programs to organizations that need measurable protection without the burden of building it alone. Backed by a Series A investment led by Syn Ventures, Apollo is pioneering a cybersecurity-as-a-service model that replaces fragmented tools and episodic engagements with unified, outcome-driven security programs. Through Apollo Aegis - a subscription-based cybersecurity and compliance platform - and a full portfolio of managed security, advisory, assessment, incident response, and offensive security services, Apollo helps organizations reduce risk, simplify operations, and maintain continuous compliance. Apollo's primary markets include state and local government, K-12 and higher education, and mid-market enterprises, with deep specialization in election security. Our Culture We are growing rapidly and have significant expansion plans and growth capital. We foster a collaborative environment where deep cybersecurity expertise meets business acumen, enabling our professionals to solve complex security challenges while building lasting client partnerships. We pride ourselves on our integrity and ethics. You’ll find smart, professional, mission-driven, hardworking, genuinely kind and good colleagues here. We primarily work remotely but have a hub in Denver. Position Overview: The Technical Account Manager will serve as the technical liaison between our services team and assigned client accounts helping to facilitate project completion and ensuring customer satisfaction. The ideal candidate has technical cybersecurity expertise and excellent customer communication and management skills. Additionally, the TAM will support Project-based services with the goal of converting project work into recurring services. Our ideal candidate has a technical background in a wide array of cybersecurity services and products but is also highly skilled in communicating with both technical clients and executives. The position will work with state and local government entities, and small companies up to multinational businesses. Key Responsibilities: Serve as the primary point of contact for assigned client accounts, managing relationships and ensuring timely communication across all service engagements. Develop deep technical understanding of clients' IT infrastructure, security posture, and business objectives to identify risks, recommend cybersecurity solutions, and provide troubleshooting and configuration guidance. Conduct regular account reviews with Sales and clients to assess service effectiveness, identify gaps, and develop expansion opportunities through upselling and cross-selling. Collaborate with Services Leads and Sales to scope new engagements, develop proposals, and maintain detailed account plans identifying growth strategies, key stakeholders, and technical requirements. Coordinate with internal teams across Sales, Security Operations, Engineering, Analysis, and CISO consulting to ensure seamless execution of client engagements. Translate complex technical findings and security recommendations into clear, actionable guidance for both technical and non-technical stakeholders. Track and maintain accurate account health metrics, service delivery KPIs, expansion pipeline, client documentation, and historical engagement records within the CRM system. Advocate for client needs internally, providing feedback to leadership on service improvements, product enhancements, and market trends while staying current on the evolving cybersecurity landscape. Support incident response and assessment engagements as needed, providing technical coordination and client communication. Qualifications Required: Technical foundation in cybersecurity principles including security assessments, cybersecurity frameworks, penetration testing methodologies, and security tool implementation. Exceptional communication skills with ability to translate technical concepts for non-technical audiences and build relationships at multiple organizational levels. Proven ability to manage and grow client accounts with demonstrated success in identifying expansion opportunities and closing deals. Hands-on experience with cybersecurity tools and platforms such as EDR solutions (SentinelOne, CrowdStrike, etc.), SIEM systems (StellarCyber, Exabeam, Elastic, etc.), and security assessment tools (RunZero, Tenable Nessus, etc.). Understanding of the cybersecurity threat landscape, attack vectors, and security frameworks (NIST, CIS, etc.). Proficiency with CRM systems, collaboration platforms (Salesforce, SharePoint, Teams, OneNote), and service delivery tools. Self-motivated with strong organizational skills and ability to manage multiple accounts and priorities simultaneously. Comfortable with remote work and ability to travel approximately 1 week per quarter for client meetings and engagements. New Hire Expectations: At 30 days: Become familiar with Services offerings, and Ideal Customer Profile Integrate with internal teams, tools, and processes for customer support and acquisition Initial plan for client contacts, goals, and efficiency identification Start of introduction calls with assigned clients Within 60 days: Principal point of contact for customers, learning their IT environment and identify areas we exceed expectations and areas we can improve Provide input to internal teams for service improvements that directly impact customers By 90 days: Create action plans to improve customer satisfaction and improve customer security posture. Expand contracts and services offerings with existing clients and identify blockers Develop strong relationships with customers throughout the business ensuring true partnership between them and Apollo Company Values We have created a fantastic corporate culture – our values drive our behaviors. Here are the expectations: Passion for cybersecurity and a commitment to maintaining the highest standards of security. Customer Outcomes: Their success is our success, we are business partners Entrepreneurial Approach: fast decision making, empowerment, focus on results, test and learn Win Togher: Intense Collaboration, no silos ​Integrity is paramount Why You'll Love Working Here Comprehensive medical, dental, and vision coverage, the company covers 100% of employee premiums and 90% of dependent premiums on base plans Unlimited PTO, 7 paid sick days, and 11 paid holidays 401(k) with 4% company match after 90 days, immediately vested Company‑paid life insurance at 1x annual salary Company‑paid Short‑Term Disability (STD) and Long‑Term Disability (LTD) coverage $125 monthly home‑office tech stipend for internet, equipment, and other technology needs Amazing colleagues, a collaborative environment, and a supportive, growth‑focused culture Apollo-IS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Apollo-IS provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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