IT Help Desk Technician

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    "datePosted": "2026-05-26T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p> </p>\n<h2><strong>IT Help Desk Technician (Full-Time, On-Site)</strong></h2>\n<p>📍 <strong>Willow Valley Communities – Lancaster, PA</strong></p>\n<p>Looking to launch or grow your IT career in a role where you can truly make an impact? At <strong>Willow Valley Communities (WVC)</strong>, we’re seeking a <strong>customer-focused IT Help Desk Technician</strong> who enjoys solving problems, helping others, and working in a collaborative, supportive environment.</p>\n<p>In this role, you’ll be the <strong>first point of contact for IT support</strong>, assisting both Team Members and Residents with their technology needs—from troubleshooting computers to supporting TV, phone, and internet services across our vibrant community.</p>\n<h2><strong>Why Join Willow Valley Communities?</strong></h2>\n<p>We invest in our Team Members and their well-being:</p>\n<p>✅ Comprehensive benefits package (medical, dental, vision)✅ Generous paid time off (PTO)✅ Career growth and development opportunities✅ Access to premium on-campus amenities—fitness center, spa, cafes, swimming pools, and more✅ Supportive team culture with meaningful work</p>\n<p>💲 <strong>Starting wage:</strong> $19.00/hour+</p>\n<h2><strong>What You’ll Do</strong></h2>\n<p>As a Level 1 Help Desk Technician, you’ll play a key role in keeping our organization connected and running smoothly:</p>\n<ul>\n <li>Serve as the <strong>first point of contact</strong> for IT support via phone, email, and ticketing system</li>\n <li>Troubleshoot and resolve issues involving <strong>computers, printers, software, and basic networking</strong></li>\n <li>Perform <strong>hardware repairs, replacements, and upgrades</strong> (PCs, monitors, peripherals, phones, etc.)</li>\n <li>Deliver <strong>prompt, friendly, and effective customer service</strong> to Team Members and Residents</li>\n <li>Escalate complex issues to senior IT staff or vendors as needed</li>\n <li>Assist with onboarding and training users on basic technology use</li>\n <li>Support Residents with <strong>CampusTV, CampusTel, and CampusNet services</strong>, including setup and guidance</li>\n <li>Help Residents learn and use updated cable box features</li>\n <li>Maintain accurate documentation in the ticketing system</li>\n <li>Participate in an <strong>on-call rotation</strong> for evening and weekend coverage</li>\n</ul>\n<h2><strong>What You Bring</strong></h2>\n<p>We’re looking for someone who is technically capable, approachable, and eager to help:</p>\n<ul>\n <li>Associate degree in Information Technology <strong>or</strong> 6+ months of related experience (or equivalent combination)</li>\n <li>Strong <strong>communication and customer service skills</strong></li>\n <li>Basic working knowledge of TCP/IP networking.</li>\n <li>Hands-on experience troubleshooting <strong>hardware and basic software issues</strong></li>\n <li>A proactive mindset and willingness to learn</li>\n</ul>\n<h2><strong>Schedule & Location</strong></h2>\n<p>🕒 <strong>Full-time (40 hours/week)</strong>🗓 Monday–Friday, 8:00 AM – 5:00 PM🔁 Rotating on-call support (evenings/weekends)📍 <strong>On-site role</strong> – The North of Willow Valley Communities600 Willow Valley Square, Lancaster, PA 17602</p>\n<h2><strong>Make a Difference Through Technology</strong></h2>\n<p>At WVC, your work goes beyond troubleshooting—you’ll help create a seamless technology experience that supports both our Team Members and Residents in their daily lives.</p>\n<p>👉 <strong>Apply today and be part of a team where your skills make a meaningful impact.</strong></p>\n<p> </p>",
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