IT Support Technician

{
  "content_hash": "988af60c0b469bd3c44129cab7b74157aca3cfcaeb8f5c2a2733c649f9263ed2",
  "source_hash": "bc92e3118e04603629976dad219596a603cf1c73f4193b32b05cb5a2a1990c2b",
  "last_changed_at": "2026-06-04T11:35:42.700Z",
  "active_status": "deleted"
}

{
  "language": "en",
  "location": {
    "raw": "Lehi, UT, US",
    "city": "Lehi",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-02T10:44:54.389Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Lehi, UT, US",
      "city": "Lehi",
      "region": null,
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "hybrid",
  "salary_period": null,
  "workplace_type": "hybrid",
  "salary_currency": null
}

{}

{
  "lists": [
    {
      "text": "What is a day in the life of an IT Support Technician?",
      "content": "\n<li>Respond to and resolve help desk requests through tickets, email, chat, and phone calls.</li>\n<li>Escalate complex issues to senior IT staff when needed.</li>\n<li>Set up and deactivate user accounts following IT policies and security standards.</li>\n<li>Provide remote support with tools like RDP or TeamViewer.</li>\n<li>Troubleshoot and resolve issues with laptops, desktops, printers, networking, and software.</li>\n<li>Support employees on Windows, MacOS, and Google Workspace.</li>\n<li>Ensure security by following access controls and IT best practices.</li>\n<li>Document fixes and maintain accurate records in the helpdesk system.</li>\n<li>Meet SLAs by resolving tickets quickly and effectively while minimizing downtime.</li>\n"
    },
    {
      "text": "What will I need to thrive in this role?",
      "content": "\n<li>1–2 years of IT/help desk support experience (or strong technical aptitude with a customer service background).</li>\n<li>Familiarity with Windows and macOS, Microsoft Office, and Google Workspace.</li>\n<li>Basic understanding of networking (Wi-Fi, DNS, VPN, etc.).</li>\n<li>Experience with remote support tools like RDP, TeamViewer, or similar.</li>\n<li>Strong problem-solving and communication skills.</li>\n<li>IT certifications (CompTIA A+, Net+, Sec+) are a plus.</li>\n"
    },
    {
      "text": "What does high performance look like?",
      "content": "\n<li>Following IT best practices for security, storage, and data protection.</li>\n<li>Prioritizing and resolving tickets efficiently in a high-volume environment.</li>\n<li>Keeping team members productive with minimal downtime.</li>\n<li>Working independently as well as collaborating as part of a global IT team.</li>\n"
    },
    {
      "text": "What is the team like?",
      "content": "\n<li>You’ll be part of a global IT support team that values collaboration, speed, and problem-solving. We share knowledge, support each other, and encourage new ideas. You’ll report directly to the Director of IT and work closely with other technicians and senior engineers.</li>\n"
    },
    {
      "text": "Sounds great! What’s the company culture?",
      "content": "\n<li><strong>Game Changers</strong> - A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and <a rel=\"noopener noreferrer\" href=\"http://outcomes.Data\" class=\"postings-link\">outcomes.</a></li>\n<li><a rel=\"noopener noreferrer\" href=\"http://outcomes.Data\" class=\"postings-link\"><strong>Data</strong></a><strong> Fanatics </strong>- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using <a rel=\"noopener noreferrer\" href=\"http://data.Partner\" class=\"postings-link\">data.</a></li>\n<li><a rel=\"noopener noreferrer\" href=\"http://data.Partner\" class=\"postings-link\"><strong>Partner</strong></a><strong> Obsessed</strong> - An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with <a rel=\"noopener noreferrer\" href=\"http://Pattern.Team\" class=\"postings-link\">Pattern.</a></li>\n<li><a rel=\"noopener noreferrer\" href=\"http://Pattern.Team\" class=\"postings-link\"><strong>Team</strong></a><strong> of Doers</strong> - Someone who is a part of team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.</li>\n"
    },
    {
      "text": "What is the hiring process?",
      "content": "\n<li>Initial phone interview with Pattern’s talent acquisition team</li>\n<li>Technical assessment with peers in IT</li>\n<li>Video interview with a hiring manager</li>\n<li>Executive review</li>\n<li>Offer</li>\n"
    },
    {
      "text": "How can I stand out as an applicant?",
      "content": "\n<li>Be prepared to talk about professional accomplishments with specific data to quantify examples</li>\n<li>Be ready to talk about how you can add value and be the best addition to the team</li>\n<li>Focus on mentioning how you would be partner-obsessed at Pattern</li>\n<li>Be prepared to talk about any side projects related to data and analytics</li>\n"
    }
  ],
  "country": "US",
  "createdAt": 1769536892142,
  "updatedAt": null,
  "categories": {
    "team": "IT",
    "location": "Lehi, UT, US",
    "commitment": "Full-time (Salary)",
    "department": "Pattern Corporate",
    "allLocations": [
      "Lehi, UT, US"
    ]
  },
  "salaryRange": null,
  "workplaceType": "hybrid"
}