CRM Operations Officer

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  "last_changed_at": "2026-05-30T06:08:17.976Z",
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{
  "detail": {
    "url": "https://regentcollegelondon.applytojob.com/apply/jobs/details/xPC1kkHPH8?&",
    "heading": "CRM Operations Officer",
    "html_title": "JazzHR » Job Listings",
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    "description_html": "<h2 style=\"margin-left:9px;\"><span style=\"font-size:11px;\"><span lang=\"en-us\" style=\"color:#932e6c;\">JOB <span style=\"letter-spacing:-0.1pt;\">DESCRIPTION</span></span></span></h2><h3 style=\"margin-left:9px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\">Overall <span style=\"letter-spacing:-0.1pt;\">purpose</span></span></span></span></span></span></h3><h3 style=\"margin-left:9px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\"><span style=\"font-weight:normal;\">The purpose of this role is to provide effective and timely support to students by managing enquiries and cases through the CRM system, ensuring a high standard of student service and communication. The role is responsible for coordinating with internal departments, monitoring case progress, maintaining accurate records, and ensuring all student cases are resolved efficiently within agreed service timelines to support a positive student experience.</span></span></span></span></span></span></h3><h3 style=\"margin-left:9px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\">Specific duties and <span style=\"letter-spacing:-0.1pt;\">responsibilities  </span></span></span></span></span></span></h3><ul><li class=\"MsoBodyText\" style=\"margin-left:8px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\">Manage and handle student cases and enquiries through the CRM system, ensuring timely and professional resolution.</span></span></span></span></span></li><li class=\"MsoBodyText\" style=\"margin-left:8px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\">Coordinate with relevant academic and operational departments to ensure effective handling and closure of student cases.</span></span></span></span></span></li><li class=\"MsoBodyText\" style=\"margin-left:8px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\">Monitor, track, and follow up on pending cases regularly to ensure cases progress within agreed timelines and SLA requirements.</span></span></span></span></span></li><li class=\"MsoBodyText\" style=\"margin-left:8px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\">Maintain accurate and up-to-date case records, including student details, case titles, communication history, actions taken, and resolution outcomes within the CRM system.</span></span></span></span></span></li><li class=\"MsoBodyText\" style=\"margin-left:8px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\">Ensure all cases are responded to and resolved within defined service timelines, escalating urgent or critical matters to the appropriate teams where necessary.</span></span></span></span></span></li><li class=\"MsoBodyText\" style=\"margin-left:8px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\">Maintain clear and professional communication between students and internal departments to support effective case resolution and positive student experience.</span></span></span></span></span></li><li class=\"MsoBodyText\" style=\"margin-left:8px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\">Ensure no case remains in “In Progress” status beyond the agreed operational timeline without appropriate follow-up or escalation.</span></span></span></span></span></li><li class=\"MsoBodyText\" style=\"margin-left:8px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\">Provide regular updates and follow-up communication to students until cases are fully resolved and closed.</span></span></span></span></span></li><li class=\"MsoBodyText\" style=\"margin-left:8px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\">Ensure accurate documentation, proper record management, and timely closure of all student cases in line with institutional procedures.</span></span></span></span></span></li><li class=\"MsoBodyText\" style=\"margin-left:8px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\">Where students do not respond after 3–4 follow-up reminders, issue a final closure communication and close the case after 5 working days in accordance with operational guidelines.</span></span></span></span></span></li></ul><h3 style=\"margin-left:9px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\"><span style=\"letter-spacing:-0.1pt;\">Person specification Qualifications and Experience</span></span></span></span></span></span></h3><ul style=\"margin-top:15px;\"><li style=\"list-style-type:none;\"><ul style=\"list-style-type:disc;\"><li style=\"margin-top:15px;margin-right:22px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\">A degree or equivalent professional experience in higher education, student services or academic support.</span></span></span></span></span></li><li style=\"margin-top:15px;margin-right:22px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\">Proven experience in providing high-level administrative support within a higher education setting, including data management, process coordination, and system maintenance (e.g., Unite, student records, or CRM platforms).</span></span></span></span></span></li></ul></li></ul><h3 style=\"margin-left:9px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\"><span style=\"letter-spacing:-0.1pt;\">Skills and Knowledge</span></span></span></span></span></span></h3><ul style=\"margin-top:15px;\"><li style=\"list-style-type:none;\"><ul style=\"list-style-type:disc;\"><li style=\"margin-top:15px;margin-right:22px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\">Strong administrative and organizational skills, with attention to detail in managing data.</span></span></span></span></span></li><li style=\"margin-top:6px;margin-right:5px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\">Proficiency in using student management systems (e.g., Unite, CRM) and Microsoft Office applications.</span></span></span></span></span></li><li style=\"margin-top:7px;margin-right:17px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\">Effective communication and teamwork skills, with the ability to liaise confidently with staff and students.</span></span></span></span></span></li></ul></li></ul><h3 style=\"margin-left:9px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\"><span style=\"letter-spacing:-0.1pt;\">Digital and Technical Proficiency</span></span></span></span></span></span></h3><ul style=\"margin-top:15px;\"><li style=\"list-style-type:none;\"><ul style=\"list-style-type:disc;\"><li style=\"margin-top:15px;margin-right:22px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\">Proficiency in Microsoft Office & CRM.</span></span></span></span></span></li><li style=\"margin-top:15px;margin-right:22px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\">Experience with digital tools that enhance student tracking, communication, and performance management.</span></span></span></span></span></li></ul></li></ul><p><strong>Compliance Statement</strong></p>\n\n<p>Successful applicants will be required to complete pre-employment checks, including a criminal records check, two references, ID and Right to Work verification, and education confirmation. We are an equal opportunity employer and value diversity and inclusion, selection for employment is based solely on an individual’s skills, qualifications, and experience relevant to the role.</p>",
    "description_text": "JOB DESCRIPTION\n Overall purpose\n The purpose of this role is to provide effective and timely support to students by managing enquiries and cases through the CRM system, ensuring a high standard of student service and communication. The role is responsible for coordinating with internal departments, monitoring case progress, maintaining accurate records, and ensuring all student cases are resolved efficiently within agreed service timelines to support a positive student experience.\n Specific duties and responsibilities\n Manage and handle student cases and enquiries through the CRM system, ensuring timely and professional resolution.\n Coordinate with relevant academic and operational departments to ensure effective handling and closure of student cases.\n Monitor, track, and follow up on pending cases regularly to ensure cases progress within agreed timelines and SLA requirements.\n Maintain accurate and up-to-date case records, including student details, case titles, communication history, actions taken, and resolution outcomes within the CRM system.\n Ensure all cases are responded to and resolved within defined service timelines, escalating urgent or critical matters to the appropriate teams where necessary.\n Maintain clear and professional communication between students and internal departments to support effective case resolution and positive student experience.\n Ensure no case remains in “In Progress” status beyond the agreed operational timeline without appropriate follow-up or escalation.\n Provide regular updates and follow-up communication to students until cases are fully resolved and closed.\n Ensure accurate documentation, proper record management, and timely closure of all student cases in line with institutional procedures.\n Where students do not respond after 3–4 follow-up reminders, issue a final closure communication and close the case after 5 working days in accordance with operational guidelines.\n Person specification Qualifications and Experience\n A degree or equivalent professional experience in higher education, student services or academic support.\n Proven experience in providing high-level administrative support within a higher education setting, including data management, process coordination, and system maintenance (e.g., Unite, student records, or CRM platforms).\n Skills and Knowledge\n Strong administrative and organizational skills, with attention to detail in managing data.\n Proficiency in using student management systems (e.g., Unite, CRM) and Microsoft Office applications.\n Effective communication and teamwork skills, with the ability to liaise confidently with staff and students.\n Digital and Technical Proficiency\n Proficiency in Microsoft Office & CRM.\n Experience with digital tools that enhance student tracking, communication, and performance management.\n Compliance Statement\n Successful applicants will be required to complete pre-employment checks, including a criminal records check, two references, ID and Right to Work verification, and education confirmation. We are an equal opportunity employer and value diversity and inclusion, selection for employment is based solely on an individual’s skills, qualifications, and experience relevant to the role.",
    "jsonld_jobposting": {
      "url": "https://regentcollegelondon.applytojob.com/apply/xPC1kkHPH8/CRM-Operations-Officer",
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      "title": "CRM Operations Officer",
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      "datePosted": "2026-05-29",
      "description": "<h2 style=\"margin-left:9px;\"><span style=\"font-size:11px;\"><span lang=\"en-us\" style=\"color:#932e6c;\">JOB <span style=\"letter-spacing:-0.1pt;\">DESCRIPTION</span></span></span></h2><h3 style=\"margin-left:9px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\">Overall <span style=\"letter-spacing:-0.1pt;\">purpose</span></span></span></span></span></span></h3><h3 style=\"margin-left:9px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\"><span style=\"font-weight:normal;\">The purpose of this role is to provide effective and timely support to students by managing enquiries and cases through the CRM system, ensuring a high standard of student service and communication. The role is responsible for coordinating with internal departments, monitoring case progress, maintaining accurate records, and ensuring all student cases are resolved efficiently within agreed service timelines to support a positive student experience.</span></span></span></span></span></span></h3><h3 style=\"margin-left:9px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\">Specific duties and <span style=\"letter-spacing:-0.1pt;\">responsibilities  </span></span></span></span></span></span></h3><ul><li class=\"MsoBodyText\" style=\"margin-left:8px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\">Manage and handle student cases and enquiries through the CRM system, ensuring timely and professional resolution.</span></span></span></span></span></li><li class=\"MsoBodyText\" style=\"margin-left:8px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\">Coordinate with relevant academic and operational departments to ensure effective handling and closure of student cases.</span></span></span></span></span></li><li class=\"MsoBodyText\" style=\"margin-left:8px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\">Monitor, track, and follow up on pending cases regularly to ensure cases progress within agreed timelines and SLA requirements.</span></span></span></span></span></li><li class=\"MsoBodyText\" style=\"margin-left:8px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\">Maintain accurate and up-to-date case records, including student details, case titles, communication history, actions taken, and resolution outcomes within the CRM system.</span></span></span></span></span></li><li class=\"MsoBodyText\" style=\"margin-left:8px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\">Ensure all cases are responded to and resolved within defined service timelines, escalating urgent or critical matters to the appropriate teams where necessary.</span></span></span></span></span></li><li class=\"MsoBodyText\" style=\"margin-left:8px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\">Maintain clear and professional communication between students and internal departments to support effective case resolution and positive student experience.</span></span></span></span></span></li><li class=\"MsoBodyText\" style=\"margin-left:8px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\">Ensure no case remains in “In Progress” status beyond the agreed operational timeline without appropriate follow-up or escalation.</span></span></span></span></span></li><li class=\"MsoBodyText\" style=\"margin-left:8px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\">Provide regular updates and follow-up communication to students until cases are fully resolved and closed.</span></span></span></span></span></li><li class=\"MsoBodyText\" style=\"margin-left:8px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\">Ensure accurate documentation, proper record management, and timely closure of all student cases in line with institutional procedures.</span></span></span></span></span></li><li class=\"MsoBodyText\" style=\"margin-left:8px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\">Where students do not respond after 3–4 follow-up reminders, issue a final closure communication and close the case after 5 working days in accordance with operational guidelines.</span></span></span></span></span></li></ul><h3 style=\"margin-left:9px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\"><span style=\"letter-spacing:-0.1pt;\">Person specification Qualifications and Experience</span></span></span></span></span></span></h3><ul style=\"margin-top:15px;\"><li style=\"list-style-type:none;\"><ul style=\"list-style-type:disc;\"><li style=\"margin-top:15px;margin-right:22px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\">A degree or equivalent professional experience in higher education, student services or academic support.</span></span></span></span></span></li><li style=\"margin-top:15px;margin-right:22px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\">Proven experience in providing high-level administrative support within a higher education setting, including data management, process coordination, and system maintenance (e.g., Unite, student records, or CRM platforms).</span></span></span></span></span></li></ul></li></ul><h3 style=\"margin-left:9px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\"><span style=\"letter-spacing:-0.1pt;\">Skills and Knowledge</span></span></span></span></span></span></h3><ul style=\"margin-top:15px;\"><li style=\"list-style-type:none;\"><ul style=\"list-style-type:disc;\"><li style=\"margin-top:15px;margin-right:22px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\">Strong administrative and organizational skills, with attention to detail in managing data.</span></span></span></span></span></li><li style=\"margin-top:6px;margin-right:5px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\">Proficiency in using student management systems (e.g., Unite, CRM) and Microsoft Office applications.</span></span></span></span></span></li><li style=\"margin-top:7px;margin-right:17px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\">Effective communication and teamwork skills, with the ability to liaise confidently with staff and students.</span></span></span></span></span></li></ul></li></ul><h3 style=\"margin-left:9px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\"><span style=\"letter-spacing:-0.1pt;\">Digital and Technical Proficiency</span></span></span></span></span></span></h3><ul style=\"margin-top:15px;\"><li style=\"list-style-type:none;\"><ul style=\"list-style-type:disc;\"><li style=\"margin-top:15px;margin-right:22px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\">Proficiency in Microsoft Office & CRM.</span></span></span></span></span></li><li style=\"margin-top:15px;margin-right:22px;\"><span style=\"font-size:11px;\"><span style=\"line-height:115%;\"><span lang=\"en-us\"><span style=\"line-height:115%;\"><span style=\"color:#0d3d61;\">Experience with digital tools that enhance student tracking, communication, and performance management.</span></span></span></span></span></li></ul></li></ul><p><strong>Compliance Statement</strong></p>\n\n<p>Successful applicants will be required to complete pre-employment checks, including a criminal records check, two references, ID and Right to Work verification, and education confirmation. We are an equal opportunity employer and value diversity and inclusion, selection for employment is based solely on an individual’s skills, qualifications, and experience relevant to the role.</p>",
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      "validThrough": "2026-08-27",
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        "name": "Regent College London",
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        "sameAs": "https://www.rcl.ac.uk/"
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      "experienceRequirements": "Mid Level",
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        "name": "IN",
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