Account Manager - Digital & Social

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    "description": "<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Who are we?</span></span></p>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"font-size: 12pt\">A world where complexity is the only constant demands a new breed of company. Brave Bison is a different beast: a media, marketing and technology company purpose built for the digital era.</span></p>\n<p><span><br></span></p>\n<p><span style=\"font-size: 12pt\">Our universe is made up of award-winning business arms Brave Bison, Engage and SocialChain. And we’re underpinned by our very own social-first media network who deliver monthly views in the billions for some of the biggest channels in sport and entertainment across YouTube, Snap, Meta and TikTok.</span></p>\n<p><span><br></span></p>\n<p><span style=\"font-size: 12pt\">We’re a global collective who live and breathe digital, working with some of the boldest brands in the world to capitalise on the complexity that defines the modern marketing landscape.</span></p>\n<p><span><br></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Our mission</span></span></p>\n<p><span><br></span></p>\n<p><span style=\"font-size: 12pt\">New platforms, new behaviours, new audiences, new trends, new technologies, new regulations—our clients’ worlds get more complex daily. Their agency partnerships shouldn’t. It’s our job to cut through the chaos, make the complex simple and navigate a clear path to growth for them.</span></p>\n<p><span><br></span></p>\n<p><span style=\"font-size: 12pt\">That’s why we make it our mission to <span style=\"font-weight: bold\">capitalise on complexity </span>for our clients—by crafting dynamic digital solutions that outpace tomorrow’s challenges.</span></p>\n<p><span><br></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Our values</span></span></p>\n<p><span><br></span></p>\n<p><span style=\"font-size: 12pt\">We’re a proudly diverse business comprised of deep specialists across social media, digital marketing and technology. Although our skills, backgrounds and beliefs may differ, we are united by four core shared values:</span></p>\n<p><span><br></span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Bold Curiosity<br></span></li>\n</ul>\n<p>We run at change and challenge convention because we love to push the boundaries of what the world thinks is possible. We champion discovery, go deep into our clients’ worlds and are always hungry to learn more about them, our specialisms and each other.</p>\n<p><br></p>\n<ul>\n<li><span style=\"font-weight: bold\">Connected Clarity<br></span></li>\n</ul>\n<p>We are focused in our collaboration — joining the right dots between our clients, our partners and our herd of experts to deliver agile solutions at speed and scale. We set a shared ambition from the outset, are transparent at every stage and always strive to make the complex simple.</p>\n<p><br></p>\n<ul>\n<li><span style=\"font-weight: bold\">Positive Encouragement.</span></li>\n</ul>\n<p>We want to make working with us the best part of someone’s day. We lift one other up, find the fun in the day to day and are committed to ensuring everyone belongs.</p>\n<p><br></p>\n<ul>\n<li><span style=\"font-weight: bold\">Constant Impact.</span></li>\n</ul>\n<p>We believe in outcomes over outputs. We’re goal orientated, results driven and data-led. We show up with passion every day. And we’re always honing our craft.</p>\n<p><span><br></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">About Engage <span style=\"color: rgb(56, 49, 47); font-weight: bold\">Digital Partners</span></span></span></p>\n<p><span><br></span></p>\n<p><span style=\"font-size: 12pt\">Part of Brave Bison, Engage</span><span style=\"font-size: 12pt\"> is a global digital agency working with some of the world’s most exciting sports organisations, rights-holders and brands. We help clients build audiences, drive revenue, and create content with impact across every screen and platform.</span></p>\n<p><br>From strategy and storytelling to fan engagement and sponsorship activation, we partner with progressive organisations that want to connect with audiences in creative and meaningful ways. Our client roster includes International Cricket Council, New Zealand Rugby, Rugby Australia, New Zealand Football, Super Rugby Pacific, Oceania Football Confederation, Melbourne Storm, Real Madrid and many more.</p>\n<p> <br>We’re serious about the work, but we don’t take ourselves too seriously. Our Melbourne office is packed with creative energy, development opportunities, social events, sporting moments, collaborative spaces, pool table meetings and golf simulator wind downs. We offer flexible working, a genuinely supportive team culture, and plenty of opportunity to grow alongside some of the best people in the industry. <br><span style=\"font-size: 12pt\">If you love sport, great content and even better people, you’ll fit right in.</span> <br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">The Role</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">We’re on the hunt for a dynamic and experienced <span style=\"font-weight: bold\">Account Manager - Digital &amp; Social </span>to lead day-to-day client relationships and oversee the delivery of social media campaigns across some of the biggest names in sport.</span><br></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">This hybrid role blends client account management with social media strategy. You’ll be the driving force behind delivering campaigns from concept to execution ensuring performance and creativity go hand in hand.</span><br></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Key Responsibilities</span></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Client &amp; Account Management</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Establish strong and trusted relationships with agency clients, and take an active role in understanding their businesses, brands and objectives and how the agency impacts the business</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Act as a primary delivery point of contact for clients, building trusted relationships across key stakeholders</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Manage client expectations around timelines, deliverables, and scope, escalating to Account Directors as needed</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Assist the account team and department heads with strategy decks, and campaign performance reporting internally and externally to clients</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Project Management</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Act as the day-to-day point of contact for all project related tasks, including translating client briefs, briefing internal departments, and providing status updates to internal and external stakeholders, including maintaining up-to-date status or WIP documents</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Be apart of, and eventually lead, regular internal and external WIP meetings and confidently present project updates, content calendars, and present new ideas or concepts</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Review and QC creative internally before sharing with the client to ensure it aligns with the brief, brand, and best-practices. A keen eye for detail is a must. </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Actively manage Engage’s project management platforms to ensure projects and deliverables are on track and delivered on time (Slack, Asana, Certinia)</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Assist the Account Directors and Operations departments with new project/ brief scoping and costing</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Social Media &amp; Content Strategy</span><br></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Work collaboratively with social media teams to oversee content calendars and day-to-day content to ensure alignment with client strategies and objectives across a wider variety of platforms (Instagram, TikTok, Facebook, YouTube, Twitter/X)</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Assist with new client or strategy onboarding and implementation alongside Account Directors and social media teams</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Work closely with social media teams to review and approve social media content through internal channels before it is shared with the client</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Identify and clearly communicate changes to strategies or objectives, and work with internal stakeholders to ensure content executions reflect these changes</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Skills &amp; Experience</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Minimum 2+ years’ experience in account management, social media management or digital content production</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Proven ability to manage client relationships, present ideas, and manage digital campaigns end-to-end</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Deep understanding of all key platforms: Instagram, TikTok, Facebook, Twitter/X, YouTube.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Exceptional copywriting skills and a strong editorial eye for what performs online</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Experience with project tools like Asana, Slack, Certinia or similar</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">An understanding of analytics and using data to inform strategy</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Highly organised, collaborative and able to manage multiple projects simultaneously</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Passion for sport is a must – and broad knowledge across codes (cricket, rugby, football etc.) is essential</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Perks &amp; Benefits</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">20 days annual leave (increases each year of service)</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Summer early finish Fridays </span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Your birthday day off</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Hybrid work model with flexible options</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Generous parental leave package (above Australian standard)</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Training &amp; development opportunities – internal and external</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Online mentoring and Mental Health Access</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Global travel opportunities and cross-office work (project dependent)</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Frequent socials, staff get-togethers and access to various sporting events</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: Inter, sans-serif; font-size: 12pt\">Work from Melbourne office with modern, pet-friendly spaces, rooftop basketball court, pool table, sauna and a golf simulator</span></li>\n</ul>",
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