Spanish Speaking Technical Support Specialist

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  "last_changed_at": "2026-06-09T10:32:55.009Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Burnaby, British Columbia, V5H 2E8, Canada",
    "city": "Burnaby",
    "region": null,
    "country": "Canada",
    "is_remote": false,
    "confidence": 0.95
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  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-18T10:37:57.342Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Burnaby, British Columbia, V5H 2E8, Canada",
      "city": "Burnaby",
      "region": null,
      "country": "Canada",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "Canada"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "154",
    "isRemote": null,
    "location": {
      "city": "Burnaby",
      "state": "British Columbia"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18636",
    "locationType": "0",
    "jobOpeningName": "Spanish Speaking Technical Support Specialist",
    "departmentLabel": "Support",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Burnaby",
      "state": "British Columbia",
      "postalCode": "V5H 2E8",
      "addressCountry": "Canada"
    },
    "datePosted": "2026-06-08",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">As a Positrace<span style=\"font-weight: bold\"><span> </span>Bilingual Technical Support Specialist English-Spanish,</span><span> </span>your primary responsibility is to provide first-level technical support for customers using our GPS products and services. </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">You will be the initial point of contact for customers seeking assistance with various technical issues, ensuring that their problems are resolved in a timely and efficient manner. This role requires strong project management skills, an understanding of our GPS systems and the ability to communicate technical information in a user-friendly manner.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">This role is critical in ensuring customers have a positive experience with our products and services. </span><span>Your technical expertise and </span><span style=\"font-weight: bold\">ability to communicate effectively<span> </span></span><span>with customers will be key in resolving their issues and fostering loyalty.</span></span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Responsibilities</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Provide telephone and on-line technical support to existing customers in Canada, USA and in Mexico, including diagnosing and trouble-shooting GPS Tracking hardware and software issues</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Take ownership of customer issues, showing<span> </span></span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">urgency to resolve problems</span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\"><span> </span>and following up until they are fully resolved.</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Identify, analyze, and resolve customer technical problems efficiently.</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Document all inbound and outbound activities in the support ticketing system.</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Build lasting relationships with customers through<span> </span></span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">excellent customer service</span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">, patience, empathy, and professionalism.</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Communicate clearly and effectively, adapting to the user’s technical level.</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Demonstrate a<span> </span></span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">high level of initiative</span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">, suggesting improvements or solutions proactively.</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">Skills required</span><br></p>\n<ul>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Experience:</span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\"><span> </span>3–5 years in Helpdesk or Technical Support roles providing services to external customers.</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Technical Knowledge:</span>\n<ul>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Linux operating systems.</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Electronics knowledge.</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Ability to diagnose and troubleshoot both software and hardware issues.</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Knowledge of<span> </span></span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">camera systems, networks, and connectivity (LAN/Wi-Fi/cellular)</span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\"><span> </span>is a plus.</span></li>\n</ul>\n</li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Soft Skills / Customer Service:</span>\n<ul>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Excellent customer service skills, including patience, empathy, and professionalism.</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Strong communication skills (English and Spanish, spoken and written).</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Take ownership of issues and follow through until resolution.</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Urgency to resolve problems and a proactive mindset.</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">High level of initiative and ability to work independently.</span></li>\n</ul>\n</li>\n</ul>\n<ul>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Other Skills:</span>\n<ul>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Familiarity with SLAs (Service Level Agreements).</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Strong organizational and time management skills with attention to detail.</span></li>\n</ul>\n</li>\n</ul>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Education</span></p>\n<ul>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Bachelor’s degree in<span> </span></span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Information Technology, Electronics, or Engineering</span><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">.</span><br></li>\n</ul>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Terms of Employment</span></p>\n<ul>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Full-time role</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">Monday to Friday</span></li>\n<li><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt\">On-site </span></li>\n</ul>\n<p><br></p>",
    "compensation": "$48,000",
    "departmentId": "18636",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Spanish Speaking Technical Support Specialist",
    "departmentLabel": "Support",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://positrace.bamboohr.com/careers/154",
    "employmentStatusLabel": "Full-Time"
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}