Front Desk / Reception

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  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "Corona, California, 92880, United States",
    "city": "Corona",
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{
  "list_job": {
    "id": "12",
    "isRemote": null,
    "location": {
      "city": "Corona",
      "state": "California"
    },
    "atsLocation": {
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    },
    "departmentId": "18434",
    "locationType": "0",
    "jobOpeningName": "Front Desk / Reception",
    "departmentLabel": "General Staff",
    "employmentStatusLabel": "Part-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Corona",
      "state": "California",
      "postalCode": "92880",
      "addressCountry": "United States"
    },
    "datePosted": "2022-02-24",
    "atsLocation": {
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    "description": "<p>Front Desk / Reception</p>\n<p><br></p>\n<p>The Pet Patrol Dog Hotel is looking for enthusiastic, hardworking dog lovers to join our team. We are an upscale Dog Hotel that offers boarding, daycare, grooming and wide variety of dog food and treats. If you’ve got an upbeat, positive personality, professionalism, stamina and great dog handling skills, we may have a position available for you. We are looking for pet care staff with a flexible schedule that can work both am and pm shifts. You MUST be available to work weekends and holidays as these are our busiest times. Management positions may be available for the right candidate.</p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 15px\">Must be able to handle and control dogs of all sizes</span></li>\n<li><span style=\"font-size: 15px\">Must enjoy working with both people and pets</span></li>\n<li><span style=\"font-size: 15px\">Must have the stamina and mobility required to interact with energetic dogs as well as ensure our pet resort looks inviting and clean</span></li>\n<li><span style=\"font-size: 15px\">Must have a flexible work schedule where you can work during the week, weekends and holidays as scheduled by your manager</span></li>\n<li><span style=\"font-size: 15px\">Must be able to follow directions and comply with processes and procedures</span></li>\n<li><span style=\"font-size: 15px\">Must have a keen sense of observation animal behavior and knowledge when observing the pets to know if there is something wrong</span></li>\n<li><span style=\"font-size: 15px\">Cannot be allergic to dogs or sensitive/fearful of dogs or all sizes. </span></li>\n<li><span style=\"font-size: 15px\">Must be able to multi-task and handle multiple assignments in a short period of time.</span></li>\n<li><span style=\"font-size: 15px\">Must understand that cleaning up after dogs and cleansing the facility is a requirement of the job.</span></li>\n<li><span style=\"font-size: 15px\">Must have a positive, upbeat attitude and personality</span></li>\n<li><span style=\"font-size: 15px\">This position requires constant moving around, being on your feet, and CLEANING having enough arm strength and hand grasp required to handle leashes and animal collars to maintain control of an animal.</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: #404040; font-size: 15px\">The <span style=\"font-weight: bold\">Front Desk / Receptionist</span> is responsible for customer service, reservations, retail inventory, processing invoices &amp; payments, processing enrollments and administrative duties in support of these functions.  Additionally, they are responsible for the maintenance and cleaning of the reception/retail area.  The Front Desk / Receptionist reports to the Manager on Duty.</span></p>\n<p>Primary Duties</p>\n<ol>\n<li>Customer Service\n<ol>\n<li><br><span style=\"color: #404040; font-family: 'Arial',sans-serif\">Our priority is servicing the clients that are in our center by greeting everyone who enters and offering assistance (i.e., clients on the phone should be asked to hold while you greet a client that enters or ask for a number &amp; call back the client on the phone). Attempt to call clients by their first names and acknowledge their dog by name too.  Thank them for doing business with us and encourage them to return.</span></li>\n<li><br><span style=\"color: #404040; font-family: 'Arial',sans-serif\">Telephone calls should be answered promptly with the Company greeting, your name and an offer of assistance. Calls for management should be screened, and announced – not just put through. If the person being called is not in, ask if they would like voice mail. If not, document messages for management on phone message pads complete with date, time of call, phone number, complete message &amp; your initials.  Check phone frequently for missed call messages and return promptly. </span></li>\n<li><br><span style=\"color: #404040; font-family: 'Arial',sans-serif\">Show appreciation to our clients for visiting and encourage them to use our services. Explain our focus on pet wellness and quality care provided in all our services.</span></li>\n<li><br><span style=\"color: #404040; font-family: 'Arial',sans-serif\">Utilize friendly sales techniques to upsell clients on additional service and products that will benefit their pets.</span></li>\n<li><br><span style=\"color: #404040; font-family: 'Arial',sans-serif\">Work with dissatisfied clients in an effort to resolve issue to retain clients.</span><br></li>\n<li><br><span style=\"color: #404040; font-family: 'Arial',sans-serif\">Coordinate with Hospitality staff when opening or closing to ensure proper pet care and client communication for early pet drop-offs &amp; late pick-ups.</span></li>\n</ol>\n</li>\n<li>Reservations &amp; Invoice Processing</li>\n<li><br><span style=\"color: #404040; font-family: 'Arial',sans-serif\">Enter “complete” client reservations in point of sale system as outlined in Bookings procedures; including extra charges as per pet policies (e.g., pick up fees, Late fees, Daycare fees, Day boarding fees, etc).</span></li>\n<li><br><span style=\"color: #404040; font-family: 'Arial',sans-serif\">Receive payments and process invoices as described in the Invoice Processing procedures. Timely collect all invoices posted to pending bills.</span></li>\n<li><br><span style=\"color: #404040; font-family: 'Arial',sans-serif\">Keep familiar with management approved payment exceptions and client prepayments/credits and keep accurate records for all.</span></li>\n<li><br><span style=\"color: #404040; font-family: 'Arial',sans-serif\">Balance cash bag daily.</span></li>\n<li>Pet Check-in Processing</li>\n<li><br><span style=\"color: #404040; font-family: 'Arial',sans-serif\">At check-in confirm current client contact information &amp; care instructions for pet for all services to be provided. It is critical to accuracy in billing and pet care that all pets and services are entered 100% correct in point of sale system.  Check pets in as they arrive.</span></li>\n<li><br><span style=\"color: #404040; font-family: 'Arial',sans-serif\">Groom Shop Services – confirm pick-up time &amp; phone call if we are to call when ready. For new clients or change in instructions from last visit ask the client to complete Groom Instruction form.</span></li>\n<li><br><span style=\"color: #404040; font-family: 'Arial',sans-serif\">Daycare – confirm pick-up time and add lunch if applicable.</span></li>\n<li><br><span style=\"color: #404040; font-family: 'Arial',sans-serif\">Boarding – complete inventory of luggage, feeding and medication instructions as per procedure.</span></li>\n<li>Processing Enrollment Paperwork &amp; Expired Vaccinations</li>\n<li><br><span style=\"color: #404040; font-family: 'Arial',sans-serif\">Processing enrollment paperwork accurately &amp; timely is a high priority and procedures followed for daycare &amp; loft boarding as applicable.</span></li>\n<li><br><span style=\"color: #404040; font-family: 'Arial',sans-serif\">Monitoring, following-up and documenting pet vaccinations in accordance to procedures is a high priority of the position.</span></li>\n<li>Retail Inventory</li>\n<li><br><span style=\"color: #404040; font-family: 'Arial',sans-serif\">Assist clients in sale of retail inventory.</span></li>\n<li><br><span style=\"color: #404040; font-family: 'Arial',sans-serif\">Input retail quantities into point of sale system as inventory is added, price and display.</span></li>\n<li><br><span style=\"color: #404040; font-family: 'Arial',sans-serif\">Restock items from storage as needed.</span></li>\n<li><br><span style=\"color: #404040; font-family: 'Arial',sans-serif\">Keep inventory stock clean, neat and pulled to front of shelving.</span></li>\n</ol>\n<p>Other Job Duties</p>\n<ol>\n<li>Management Projects\n<ol>\n<li><br><span style=\"color: #404040; font-family: 'Arial',sans-serif\">Other special projects as assigned</span></li>\n</ol>\n</li>\n<li>Administrative</li>\n<li><br><span style=\"color: #404040; font-family: 'Arial',sans-serif\">Print copies of daily reports for reception area for all service areas. </span></li>\n<li><br><span style=\"color: #404040; font-family: 'Arial',sans-serif\">File paperwork in client files as outlined.</span></li>\n<li><br><span style=\"color: #404040; font-family: 'Arial',sans-serif\">Print and maintain copies of client forms and packages as needed.</span></li>\n<li><br><span style=\"color: #404040; font-family: 'Arial',sans-serif\">Maintain member listings, warnings and folders.</span></li>\n<li><br><span style=\"color: #404040; font-family: 'Arial',sans-serif\">Print administrative forms as needed for guest services.</span></li>\n<li><br><span style=\"color: #404040; font-family: 'Arial',sans-serif\">Maintenance client mailing lists as needed.</span></li>\n<li><br><span style=\"color: #404040; font-family: 'Arial',sans-serif\">Restock flyers, business cards, magnets as needed.</span></li>\n<li><br><span style=\"color: #404040; font-family: 'Arial',sans-serif\">Restock samples, treats &amp; lollipops as needed.</span></li>\n<li><br><span style=\"color: #404040; font-family: 'Arial',sans-serif\">Make client reminder calls as per procedures.</span></li>\n<li><br><span style=\"color: #404040; font-family: 'Arial',sans-serif\">Perform functions as assigned in Guest Services Monthly Checklist.</span></li>\n<li><br><span style=\"color: #404040; font-family: 'Arial',sans-serif\">Cleaning tasks are completed as outlined in reception duties checklist.</span></li>\n<li><br><span style=\"color: #404040; font-family: 'Arial',sans-serif\">Assist new staff in learning procedures and serving clients.</span></li>\n<li><br><span style=\"color: #404040; font-family: 'Arial',sans-serif\">Other duties as assigned</span></li>\n</ol>\n<p><br></p>\n<p>You may submit a resume but it is not mandatory to apply.</p>\n<p><br></p>\n<p>If you think you meet our qualifications and are looking for a position in the Pet Care Industry please submit an application. </p>",
    "compensation": "$16.90 + per hour DOE",
    "departmentId": "18434",
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    "jobOpeningName": "Front Desk / Reception",
    "departmentLabel": "General Staff",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://petpatrol.bamboohr.com/careers/12",
    "employmentStatusLabel": "Part-Time"
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