Answering Service Manager

{
  "content_hash": "cf4173c559d6e51270cae3b94b81f29c0a324ac141faf8563a7f62ee298b3ef4",
  "source_hash": "ac96e1f89312cec64bb0e8ac5e3b6dbf383385422bac47ec54439ccf1a35b2c8",
  "last_changed_at": "2026-05-30T06:00:50.522Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Quincy, Illinois, 62301, United States",
    "city": "Quincy",
    "region": null,
    "country": "United States",
    "is_remote": true,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:29:44.035Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Quincy, Illinois, 62301, United States",
      "city": "Quincy",
      "region": null,
      "country": "United States",
      "is_remote": true,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "38",
    "isRemote": null,
    "location": {
      "city": "Quincy",
      "state": "Illinois"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18592",
    "locationType": "0",
    "jobOpeningName": "Answering Service Manager",
    "departmentLabel": "Call Center",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Quincy",
      "state": "Illinois",
      "postalCode": "62301",
      "addressCountry": "United States"
    },
    "datePosted": "2025-08-06",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p>Midwest Answer is hiring a full-time <span style=\"font-weight: bold\">Answering Service Manager</span> to lead our dedicated team of customer service professionals. This is an on-site position, not remote.</p>\n<p>We are a 24/7/365 answering service that handles inbound calls for a wide range of clients across the country. Our agents provide professional support—no sales calls—with a strong local presence. We pride ourselves on teamwork, flexibility, and delivering exceptional service.</p>\n<p>⸻</p>\n<p><span style=\"font-weight: bold\">Key Responsibilities</span></p>\n<p>As the Answering Service Manager, you will oversee all aspects of our answering service operations, including:</p>\n<ul>\n<li>Recruiting, hiring, and onboarding new team members</li>\n<li>Creating and managing staff schedules</li>\n<li>Ensuring coverage for all shifts, including holidays and weekends</li>\n<li>Conducting performance reviews and quality assurance</li>\n<li>Supporting a collaborative and respectful team culture</li>\n</ul>\n<p>⸻</p>\n<p><span style=\"font-weight: bold\">Desired Skills &amp; Qualifications</span></p>\n<p>We’re looking for someone who is:</p>\n<ul>\n<li>Friendly, respectful, and professional on the phone</li>\n<li>Experienced in business phone communication</li>\n<li>Accurate and efficient in typing</li>\n<li>Proficient with:</li>\n<li>Google Chrome or Firefox</li>\n<li>Email and Microsoft Office (Word, Excel, PDFs)</li>\n<li>Skilled in multitasking and problem-solving</li>\n<li>Able to work independently and as part of a team</li>\n<li>Detail-oriented and organized</li>\n<li>Experienced in team management and leadership</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Compensation &amp; Benefits</span></p>\n<ul>\n<li>Vacation and Holiday pay</li>\n<li>Health and dental insurance</li>\n<li>401(k) retirement plan</li>\n<li>Commission opportunities for additional sales</li>\n<li>Supportive team environment with flexible time-off scheduling</li>\n<li>Opportunities for growth in a family-oriented company</li>\n</ul>\n<p> </p>\n<p> </p>\n<p>⸻</p>\n<p><span style=\"font-weight: bold\">About Midwest Answer</span></p>\n<p>Since 1974, Midwest Answer has built its reputation on strong relationships—especially between our clients and their customers. We’re a progressive, family-oriented company passionate about helping businesses grow. Our team delivers friendly, professional, and reliable customer service with integrity and pride. We’re here so our clients don’t have to be.</p>",
    "compensation": "Starts at $22/hour based on experience",
    "departmentId": "18592",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Answering Service Manager",
    "departmentLabel": "Call Center",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Manager/Supervisor",
    "jobOpeningShareUrl": "https://alarmsystemsinc.bamboohr.com/careers/38",
    "employmentStatusLabel": "Full-Time"
  }
}