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    "requisitionDescription": "<div><div><div><div><h1 id=\"isPasted\"><span style=\"font-size: 18px; color: rgb(41, 105, 176);\">SUMMARY</span></h1><p>The Product Support Technician is responsible for supporting dental equipment, dental products, and services over the phone and via online chat. Responsibilities also include a variety of customer service activities involving interfacing with doctors, dental distributors, dental office staff and service technicians.</p><h1><span style=\"font-size: 18px; color: rgb(41, 105, 176);\">ESSENTIAL DUTIES</span></h1><ul><li>Conduct product presentations over the phone and answer any feature or benefit questions using all necessary means (verbally, email or fax if necessary).</li><li>Handling&nbsp;customer&nbsp;technical&nbsp;support&nbsp;cases&nbsp;through&nbsp;phone&nbsp;and&nbsp;email&nbsp;submission.</li><li>Interfacing&nbsp;with&nbsp;customers&nbsp;via&nbsp;online&nbsp;chat</li><li>Documentation&nbsp;of&nbsp;customer&nbsp;interactions&nbsp;and&nbsp;follow-up.</li><li>Administrative&nbsp;and&nbsp;general&nbsp;Customer&nbsp;Service&nbsp;duties&nbsp;as&nbsp;required.</li><li>Spot&nbsp;trends&nbsp;and&nbsp;offer&nbsp;solutions&nbsp;related&nbsp;to&nbsp;product&nbsp;performance.</li><li>Evaluate&nbsp;and&nbsp;submit&nbsp;product&nbsp;warranty&nbsp;cases&nbsp;and&nbsp;support&nbsp;Quality&nbsp;Management&nbsp;for&nbsp;all&nbsp;brands.</li><li>Conduct&nbsp;customer&nbsp;and&nbsp;staff&nbsp;training.</li><li>Special&nbsp;projects&nbsp;as&nbsp;required.</li><li>May perform other duties as required.</li></ul><h1><span style=\"font-size: 18px; color: rgb(41, 105, 176);\">KNOWLEDGE, SKILLS, AND ABILITIES</span></h1><ul><li>Excellent verbal and written communication skills.</li><li>Excellent&nbsp;interpersonal&nbsp;and&nbsp;customer&nbsp;service&nbsp;skills.</li><li>Strong&nbsp;analytical&nbsp;and&nbsp;problem-solving&nbsp;skills.</li><li>Superior&nbsp;understanding&nbsp;of&nbsp;dental&nbsp;equipment&nbsp;and&nbsp;water&nbsp;quality.</li><li>Excellent&nbsp;time&nbsp;management&nbsp;skills.</li><li>Ability&nbsp;to&nbsp;prioritize&nbsp;tasks&nbsp;and&nbsp;to&nbsp;delegate&nbsp;them&nbsp;when&nbsp;appropriate.</li><li>Proficient&nbsp;with&nbsp;Microsoft&nbsp;Office&nbsp;Suite&nbsp;or&nbsp;related&nbsp;software.</li><li>Ability&nbsp;to&nbsp;explain&nbsp;technical&nbsp;issues&nbsp;to&nbsp;technical&nbsp;and&nbsp;nontechnical&nbsp;employees&nbsp;and&nbsp;customers.</li><li>Proficient with or the ability to quickly learn an array of Dental Product Lines.</li></ul><h1><span style=\"color: rgb(41, 105, 176); font-size: 18px;\">QUALIFICATIONS / REQUIREMENTS</span></h1><ul><li>High School diploma or equivalent</li><li>Minimum&nbsp;2&nbsp;years&nbsp;customer&nbsp;service&nbsp;technical&nbsp;experience&nbsp;or&nbsp;knowledge&nbsp;from&nbsp;related&nbsp;field&nbsp;of&nbsp;education in&nbsp;commercial industry or medical device.</li><li>Dental&nbsp;office&nbsp;or&nbsp;dental&nbsp;equipment&nbsp;experience&nbsp;preferred.</li><li>General mechanical aptitude a plus.</li></ul><h1><span style=\"color: rgb(41, 105, 176); font-size: 18px;\">WORKING CONDITIONS</span></h1><p>The&nbsp;physical&nbsp;demands&nbsp;described&nbsp;here&nbsp;are&nbsp;representative&nbsp;of&nbsp;those&nbsp;that&nbsp;must&nbsp;be&nbsp;met&nbsp;by&nbsp;an&nbsp;employee&nbsp;to&nbsp;successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>Prolonged periods sitting at a desk and working on a computer.</li><li>Must be able to lift up to 15 pounds at times.</li></ul><div style='margin:0in;text-indent:.25in;font-size:15px;font-family:\"Calibri\",sans-serif;border:none;border-bottom:solid #365F91 1.5pt;padding:0in 0in 1.0pt 0in;margin-left:0in;margin-right:2.15pt;' id=\"isPasted\"><p style='margin:0in;text-indent:0in;font-size:15px;font-family:\"Calibri\",sans-serif;' data-pasted=\"true\"><br></p></div><p style='margin:0in;text-indent:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-right:1.8pt;'><strong><span style=\"font-family:Calibri;\">&nbsp;</span></strong></p><p><img src=\"https://static.workforcenow.adp.com/cccustom/Client/Recruitment/new%20signature%20image%20-%20all%20brands_a50295c3-3bd6-430a-920c-1bcb15aea67f.png\" style=\"width: 575px;\" class=\"fr-fic fr-dib\"></p><p><strong><u>Who We Are</u></strong></p><p style='margin:0in;text-indent:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'>The <strong>Solmetex family of brands</strong> is transforming dental practice safety and efficiency. Our portfolio &mdash; <strong>Solmetex, Sterisil, DryShield, ReLeaf, and Impladent</strong> &mdash; delivers solutions that manage water and infection control, improve patient care, and help practices stay compliant with safety regulations.</p><p style='margin:0in;text-indent:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><br></p><p style='margin:0in;text-indent:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'>We&rsquo;re <strong>innovators and problem-solvers</strong>, developing advanced dental technologies that meet rigorous standards like <strong>U.S. FDA, EPA, NSF, and EU MDR</strong>. From waterline treatment to evacuation and isolation systems, our brands provide integrated solutions that make dental practices safer, cleaner, and more efficient.</p><p style='margin:0in;text-indent:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><br></p><p style='margin:0in;text-indent:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'>At Solmetex, we&rsquo;re proud of our <strong>culture of growth, collaboration, and environmental responsibility</strong>. Join us, and you&rsquo;ll be part of a team shaping the future of dental care &mdash; building products that protect patients, staff, and the planet.</p><p style='margin:0in;text-indent:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong>We offer competitive salaries, medical/dental/vision coverage, company-paid life insurance and long-term disability, a 401(k) with Safe Harbor matching, and generous paid time off.</strong></p><p style='margin:0in;text-indent:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><em><strong>No relocation or sponsorship assistance available.</strong></em></p></div></div></div></div>\n<br/>Monday through Friday: 8:30am to 5:00pm ",
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