Director of Human Resources

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    "datePosted": "2026-03-17T04:00:00.000Z",
    "description": "<h2>Compensation Type</h2>Yearly\n<h2>Highgate Hotels</h2>\n<p>Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.</p>\n<p> </p>\n<p>With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.</p>\n<p> </p>\n<p>With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com</p>\n<h2>Location</h2>\n<p></p>\n<h2>Overview</h2>\n<p>The Director of Human Resources is responsible for staffing qualified personnel; ensuring employment statute compliance; overseeing all aspects of wage, benefit, worker’s compensation unemployment; training program direction, implementation and administration; and employee relations coaching, counseling and discipline.</p>\n<h2>Responsibilities</h2>\n<ul>\n <li>Direct and supervise Human Resources staff.</li>\n <li>Prepare and maintain Human Resources budget.</li>\n <li>Maintain thorough and current knowledge of all Human Resources/employee regulations and laws, and ensure that the property is in compliance.</li>\n <li>Participate in EEO, Unemployment, Wage & Hour, Worker’s Compensation, OSHA, ADA, Immigration and Naturalization Service hearings. Implement policies and programs to guarantee compliance.</li>\n <li>Communicate new policies, information, and directives to all employees.</li>\n <li>Instruct staff in interpretation of HR policies and procedures.</li>\n <li>Ensure staffs compliance with HR policies and procedures.</li>\n <li>Coordinate and monitor recruitment, screening and reference checking of all non-exempt personnel.</li>\n <li>Recruit, interview and recommend all exempt personnel.</li>\n <li>Maintain employee benefits programs.</li>\n <li>Set up, approve, and maintain all wage and salary programs, including performance evaluations.</li>\n <li>Recommend and/or approve all employee transitions, i.e. new hire, transfer, promotion, etc.</li>\n <li>Maintain open door policy.</li>\n <li>Monitor and analyze turnover statistics.</li>\n <li>Conduct training classes.</li>\n <li>Update and submit required reports in a timely manner.</li>\n <li>Participate in and monitor safety committee in compliance with Loss Prevention SOP’s.</li>\n <li>Ensure compliance with all HR related Loss Prevention SOP’s.</li>\n <li>Establish and maintain safety incentive program.</li>\n <li>Become a certified trainer in all current HR training modules.</li>\n <li>Participate in and monitor effectiveness of Highgate Hotel Enrichment committee.</li>\n <li>Maintain Heroes of Hospitality (Employee of Month/Year) program.</li>\n <li>Practice positive employee relations, including coaching, counseling & discipline.</li>\n <li>Develop and maintain “no cost” benefit programs.</li>\n <li>Monitor Service Standards by Position training program.</li>\n <li>Participate in and monitor orientation programs.</li>\n <li>Develop managers for future advancement.</li>\n <li>Ensure managers are using coaching, counseling and discipline to address issues/concerns.</li>\n <li>Ensure Associate Opinion Survey is completed by all employees.</li>\n <li>Condense and expedite paperwork, develop internal communications, improve record keeping.</li>\n <li>Develop and maintain suggestion box program.</li>\n <li>Plan and edit employee newsletter.</li>\n <li>Manage all personnel files.</li>\n <li>Manage resume and application files.</li>\n <li>Develop and monitor recruitment resources.</li>\n</ul>\n<h2>Qualifications</h2>\n<ul>\n <li>At least 5 years of progressive Human Resources experience in a hotel or a related industry; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 3 or more years of related experience.</li>\n <li>Previous supervisory responsibility required.</li>\n <li>College course work in related field helpful</li>\n <li>Familiarity with and knowledge of employment laws required.</li>\n <li>Long hours sometimes required.</li>\n <li>Maintain a warm and friendly demeanor at all times.</li>\n <li>Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.</li>\n <li>Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.</li>\n <li>Must be able to multitask and prioritize departmental functions to meet deadlines.</li>\n <li>Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.</li>\n <li>Attend all hotel required meetings and trainings.</li>\n <li>Participate in M.O.D. coverage as required.</li>\n <li>Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.</li>\n</ul>\n<p> </p>",
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