Inside Sales Representative

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    "datePosted": "2024-06-20T08:18:37.741Z",
    "description": "<h2>Overview</h2>\n<p><strong>APEX - Call Center Agent / Inside Sales (Full-Time Call Center)</strong></p>\n<p> </p>\n<p><strong>At APEX,</strong> we are seeking a <strong>Call Center Agent</strong> to join our <strong>inside</strong> <strong>sales and customer experience team</strong>. In this role, you will manage <strong>inbound and outbound calls</strong> from customers across the <strong>U.S.</strong>, supporting our portfolio of <strong>home improvement products</strong> <strong>and brands</strong>.</p>\n<p> </p>\n<p>We are looking for a <strong>customer-focused, driven individual</strong> who thrives in a <strong>fast-paced, performance-oriented environment</strong> and is capable of achieving both <strong>sales and service goals</strong>. This position is ideal for someone with <strong>proven call center experience</strong> who is eager to <strong>develop their skills</strong> and make a meaningful contribution to a collaborative team.</p>\n<p> </p>\n<p><strong>What We Offer</strong></p>\n<ul>\n <li>Competitive base pay + <strong>performance-based incentives</strong>.</li>\n <li><strong>Comprehensive paid training</strong> to build product and sales expertise.</li>\n <li><strong>Opportunities for career growth</strong> within the Great Day Improvements family of brands.</li>\n <li>A supportive, collaborative work culture that values customer experience and performance.</li>\n</ul>\n<p><strong>Schedule / Shifts Available:</strong></p>\n<ul>\n <li><p><strong>Monday – Friday:</strong></p>\n  <ul>\n   <li><p>1:30 PM – 9:30 PM</p></li>\n  </ul></li>\n <li><p><strong>Rotating Saturday Schedule:</strong></p>\n  <ul>\n   <li><p>8:00 AM – 4:30 PM</p></li>\n   <li><p>10:00 AM – 6:30 PM</p></li>\n   <li><p>12:30 PM – 9:00 PM</p></li>\n  </ul></li>\n</ul>\n<p><strong>Pay Rate </strong>- $17.00 per hour </p>\n<p> </p>\n<p><strong>Location:</strong> Bedford Heights, OH (On-site)</p>\n<h2>Responsibilities</h2>\n<ul>\n <li><strong>Handle inbound and outbound customer calls</strong>, providing product information, scheduling consultations, and ensuring a positive experience.</li>\n <li><strong>Promote any and all of our products and services</strong>, identifying opportunities for upselling and cross-selling where appropriate.</li>\n <li><strong>Achieve individual sales and customer experience performance targets</strong>, contributing to overall team success.</li>\n <li><strong>Accurately update and maintain customer records</strong> within our CRM platforms to ensure timely follow-up and documentation.</li>\n <li><strong>Assist with customer concerns</strong>, using effective problem-solving techniques and escalating when necessary.</li>\n <li><strong>Collaborate with internal teams</strong> to coordinate scheduling and ensure smooth service delivery across multiple product lines.</li>\n <li><strong>Develop product knowledge</strong> across all of our brand offerings to confidently answer questions and provide tailored recommendations.</li>\n <li><strong>Work flexible shifts</strong>, including evenings and weekends, based on business needs.</li>\n</ul>\n<h2>Qualifications</h2>\n<ul>\n <li><strong>1–2 years of call center or customer service experience</strong>, preferably in the <strong>home improvement or related industry</strong>.</li>\n <li><strong>Basic to intermediate proficiency with CRM systems</strong> (experience with i360 Lightning is a plus).</li>\n <li><strong>Strong verbal and written communication skills</strong>, with the ability to quickly build rapport and deliver solutions.</li>\n <li><strong>Comfortable working toward sales goals</strong> in a performance-driven environment.</li>\n <li><strong>Good organizational skills</strong>, with the ability to multi-task and manage time effectively.</li>\n <li><strong>Dependable and punctual</strong>, with a strong commitment to delivering an excellent customer experience.</li>\n</ul>\n<p><strong>**Seeking people with in Home Improvement Call Center - Inside Sales – Home Services -Rehash / Confirmation Specialist - Telemarketing Home Improvement - Customer Care – Dispatch / Scheduling - Outbound Sales Remodeling - Appointment Setter Home Services -Call Center Agent - Customer Service Representative - Customer Care Specialist - Customer Experience Agent - Inside Sales Representative - Inside Sales Agent - Telemarketer / Telemarketing - Phone Sales Representative - Outbound Sales Agent - Inbound Sales Agent - Appointment Setter - Lead Qualifier - Sales Support Specialist - Dispatcher - Confirmer - Rehash Specialist**</strong></p>\n<p> </p>\n<p>GDI is an Equal Employment Opportunity Employer</p>\n<p><em>#INDGDICCA</em></p>",
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