Customer Success Manager

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  "last_changed_at": "2026-06-04T12:20:53.996Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "MIS Georgia, Mission Communications, Norcross, GA, United States",
    "city": "Norcross",
    "region": "GA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
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  "inferred_at": "2026-06-06T20:02:40.371Z",
  "launch_scope": {
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    "included": true,
    "language": "en",
    "location": {
      "raw": "MIS Georgia, Mission Communications, Norcross, GA, United States",
      "city": "Norcross",
      "region": "GA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "hybrid",
  "salary_period": null,
  "workplace_type": "hybrid",
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{
  "Id": "c2b6d0cd-463b-459a-bc9b-b356d0a112af",
  "Title": "Customer Success Manager",
  "Distance": null,
  "Featured": false,
  "FullTime": true,
  "Locations": [
    {
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      "Address": {
        "City": "Norcross",
        "Line1": "3170 Reps Miller Rd",
        "Line2": null,
        "State": {
          "Code": "GA",
          "Name": "Georgia"
        },
        "Country": {
          "Code": "USA",
          "Name": "United States"
        },
        "PostalCode": "30071"
      },
      "Coordinates": {
        "Latitude": 33.954595398762635,
        "Longitude": -84.21754746198097
      },
      "DisplayName": true,
      "LocalizedName": "Mission Communications",
      "SourceOfTruth": 1,
      "DisplayAddress": true,
      "DisplayLocationId": false,
      "DisplayDescription": false,
      "LocalizedLocationId": null,
      "DisplayStreetAddress": true,
      "LocalizedDescription": "MIS Georgia"
    }
  ],
  "MatchScore": 1,
  "PostedDate": "2026-06-03T18:01:45.683Z",
  "JobCategoryName": "Technical Support",
  "JobLocationType": 0,
  "OpportunityType": 0,
  "BriefDescription": "The Customer Success Manager is responsible for establishing and leading the new Mission Communications’ Customer Success function, unifying technical support, order entry, proactive customer outreach, and high-touch service for strategic customer accounts. This role architects the post-sales customer experience, builds and develops high-performing teams, and implements metrics-driven practices that drive customer satisfaction, retention, and revenue growth. The position requires a blend of deep technical expertise in SCADA for water/wastewater, strong leadership capabilities, and a data-driven management mindset.\n*This postition is hybrid.",
  "MatchedLocations": [],
  "RequisitionNumber": "CUSTO001309"
}