Client Support Rep

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    "jobTitle": "Client Support Rep",
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    "description": "<p><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>JOB SUMMARY&nbsp;</strong>&nbsp;</span></span></p>\n\n<p><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">The Client Support Representative delivers&nbsp;high-level service, support, and solutions to customers using specific tools and phone systems, teleconference tools, and remote connection. The Client Support Representative will answer a high volume of calls from our clients.&nbsp;</span></span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>ESSENTIAL DUTIES &amp; RESPONSIBILITIES</strong>&nbsp;</span></span></p>\n\n<p><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Customer Interaction</strong>&nbsp;</span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Respond promptly and professionally to inbound calls and other communication channels.&nbsp;</span></span></li>\n\t<li><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Provide accurate and relevant information to clients regarding products, programs, and services.&nbsp;</span></span></li>\n\t<li><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Address client inquiries and concerns with a customer-centric approach.&nbsp;</span></span></li>\n</ul>\n\n<p><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Issue Resolution</strong>&nbsp;</span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Identify and troubleshoot client issues, escalating them appropriately when necessary.&nbsp;</span></span></li>\n\t<li><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Utilize a ticketing system to efficiently manage and track client concerns adhering to documentation standards.&nbsp;</span></span></li>\n\t<li><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Offer effective and timely solutions to meet client needs.&nbsp;</span></span></li>\n</ul>\n\n<p><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Product Knowledge</strong>&nbsp;</span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Maintain a comprehensive understanding of the company&#39;s products, programs, and services.&nbsp;</span></span></li>\n\t<li><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Stay informed about updates and changes in offerings to assist clients effectively.&nbsp;</span></span></li>\n</ul>\n\n<p><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Process Adherence</strong>&nbsp;</span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Adhere to standard processes and procedures in handling client interactions.&nbsp;</span></span></li>\n\t<li><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Ensure compliance with established protocols for issue resolution.&nbsp;</span></span></li>\n</ul>\n\n<p><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Team Collaboration</strong>&nbsp;</span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Collaborates effectively with internal teams to gather information, resolve customer issues and enhance the overall client experience.&nbsp;</span></span></li>\n\t<li><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Communicate regularly with team members to share insights and updates.&nbsp;</span></span></li>\n</ul>\n\n<p><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Documentation</strong>&nbsp;</span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Accurately record and document client interactions and resolutions.&nbsp;</span></span></li>\n\t<li><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Keep detailed and organized records for reference and reporting purposes.&nbsp;</span></span></li>\n</ul>\n\n<p><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Client Retention</strong>&nbsp;</span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Offer alternative solutions when appropriate with the goal of retaining clients&#39; business.&nbsp;</span></span></li>\n\t<li><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Analyze client needs and recommend relevant features to enhance their experience.&nbsp;</span></span></li>\n</ul>\n\n<p><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Continued Development</strong>&nbsp;</span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Stay current with industry information, changes, and updates to provide informed support.&nbsp;</span></span></li>\n</ul>\n\n<p><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Adaptability</strong>&nbsp;</span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Demonstrate flexibility and adaptability in a dynamic and evolving client support environment.&nbsp;</span></span></li>\n</ul>\n\n<p><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Ad-hoc Support</strong>&nbsp;</span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Assist with additional support-related tasks and participate in Ad-Hoc projects as needed.&nbsp;</span></span></li>\n</ul>\n",
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The Client Support Representative will answer a high volume of calls from our clients.&nbsp;\\n\\n&nbsp;\\n\\nESSENTIAL DUTIES &amp; RESPONSIBILITIES&nbsp;\\n\\nCustomer Interaction&nbsp;\\n\\n\\n\\tRespond promptly and professionally to inbound calls and other communication channels.&nbsp;\\n\\tProvide accurate and relevant information to clients regarding products, programs, and services.&nbsp;\\n\\tAddress client inquiries and concerns with a customer-centric approach.&nbsp;\\n\\n\\nIssue Resolution&nbsp;\\n\\n\\n\\tIdentify and troubleshoot client issues, escalating them appropriately when necessary.&nbsp;\\n\\tUtilize a ticketing system to efficiently manage and track client concerns adhering to documentation standards.&nbsp;\\n\\tOffer effective and timely solutions to meet client needs.&nbsp;\\n\\n\\nProduct Knowledge&nbsp;\\n\\n\\n\\tMaintain a comprehensive understanding of the company&#39;s products, programs, and services.&nbsp;\\n\\tStay informed about updates and changes in offerings to assist clients effectively.&nbsp;\\n\\n\\nProcess Adherence&nbsp;\\n\\n\\n\\tAdhere to standard processes and procedures in handling client interactions.&nbsp;\\n\\tEnsure compliance with established protocols for issue resolution.&nbsp;\\n\\n\\nTeam Collaboration&nbsp;\\n\\n\\n\\tCollaborates effectively with internal teams to gather information, resolve customer issues and enhance the overall client experience.&nbsp;\\n\\tCommunicate regularly with team members to share insights and updates.&nbsp;\\n\\n\\nDocumentation&nbsp;\\n\\n\\n\\tAccurately record and document client interactions and resolutions.&nbsp;\\n\\tKeep detailed and organized records for reference and reporting purposes.&nbsp;\\n\\n\\nClient Retention&nbsp;\\n\\n\\n\\tOffer alternative solutions when appropriate with the goal of retaining clients&#39; business.&nbsp;\\n\\tAnalyze client needs and recommend relevant features to enhance their experience.&nbsp;\\n\\n\\nContinued Development&nbsp;\\n\\n\\n\\tStay current with industry information, changes, and updates to provide informed support.&nbsp;\\n\\n\\nAdaptability&nbsp;\\n\\n\\n\\tDemonstrate flexibility and adaptability in a dynamic and evolving client support environment.&nbsp;\\n\\n\\nAd-hoc Support&nbsp;\\n\\n\\n\\tAssist with additional support-related tasks and participate in Ad-Hoc projects as needed.&nbsp;\\n\\nQualificationsKNOWLEDGE &amp; REQUIREMENTS\\n\\n\\n\\tExperience in a technical call center environment preferred.&nbsp;\\n\\n\\n\\n\\tCertified Pharmacy Technician preferred.&nbsp;\\n\\tAbility to handle difficult client interactions and deescalate a situation using excellent listening and communication skills to relate to the client and resolve their issue effectively.&nbsp;\\n\\tAbility to evaluate and analyze problems or tasks from multiple perspectives; adaptively employ problem solving methods to find creative or novel solutions; use logical, systematic, and sequential processes to solve problems.&nbsp;\\n\\tCommunicate ideas, thoughts, and facts in writing using proper grammar, spelling, document formatting and sentence structure.&nbsp;\\n\\n\\n&nbsp;\\n\\nEDUCATION &amp; EXPERIENCE REQUIREMENT&nbsp;\\n\\n\\n\\tMinimum years of work experience: 2 years&nbsp;&nbsp;\\n\\tExperience working with healthcare professionals in a fast-paced clinical setting preferred&nbsp;\\n\\tMinimum level of education or education/experience: High School Diploma&nbsp;\\n\\tA minimum of a High School Diploma or G.E.D.; Preferred: A Bachelor&rsquo;s degree in a&nbsp;\\n\\trelated field from an approved and accredited college or university.&nbsp;\\n\\n\\n&nbsp;\\n\\nPHYSICAL REQUIREMENTS&nbsp;\\n\\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.&nbsp;\\n\\n\\n\\tFrequent sitting in stationary position at a desk&nbsp;\\n\\tOccasional standing, walking, stooping, kneeling, squatting, and climbing stairs&nbsp;\\n\\tOccasional twisting of body&nbsp;\\n\\tOccasional reaching by extending hands and arms in any direction&nbsp;\\n\\tOccasional lifting, pulling, or pushing&nbsp;\\n\\tUses of basic office equipment within corporate and home office environment. Will be filing (lifting, reaching, bending) and possibly lifting boxes, up to 10 lbs.&nbsp;\\n\\tThis position works in an office environment with moderate noise, including some work situations that could present repetitive muscular and vision strain.&nbsp;\\n\\n\",\"responsibilities\":\"JOB SUMMARY&nbsp;&nbsp;\\n\\nThe Client Support Representative delivers&nbsp;high-level service, support, and solutions to customers using specific tools and phone systems, teleconference tools, and remote connection. 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Will be filing (lifting, reaching, bending) and possibly lifting boxes, up to 10 lbs.&nbsp;\\n\\tThis position works in an office environment with moderate noise, including some work situations that could present repetitive muscular and vision strain.&nbsp;\\n\\n\",\"experienceRequirements\":\"KNOWLEDGE &amp; REQUIREMENTS\\n\\n\\n\\tExperience in a technical call center environment preferred.&nbsp;\\n\\n\\n\\n\\tCertified Pharmacy Technician preferred.&nbsp;\\n\\tAbility to handle difficult client interactions and deescalate a situation using excellent listening and communication skills to relate to the client and resolve their issue effectively.&nbsp;\\n\\tAbility to evaluate and analyze problems or tasks from multiple perspectives; adaptively employ problem solving methods to find creative or novel solutions; use logical, systematic, and sequential processes to solve problems.&nbsp;\\n\\tCommunicate ideas, thoughts, and facts in writing using proper grammar, spelling, document formatting and sentence structure.&nbsp;\\n\\n\\n&nbsp;\\n\\nEDUCATION &amp; EXPERIENCE REQUIREMENT&nbsp;\\n\\n\\n\\tMinimum years of work experience: 2 years&nbsp;&nbsp;\\n\\tExperience working with healthcare professionals in a fast-paced clinical setting preferred&nbsp;\\n\\tMinimum level of education or education/experience: High School Diploma&nbsp;\\n\\tA minimum of a High School Diploma or G.E.D.; Preferred: A Bachelor&rsquo;s degree in a&nbsp;\\n\\trelated field from an approved and accredited college or university.&nbsp;\\n\\n\\n&nbsp;\\n\\nPHYSICAL REQUIREMENTS&nbsp;\\n\\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.&nbsp;\\n\\n\\n\\tFrequent sitting in stationary position at a desk&nbsp;\\n\\tOccasional standing, walking, stooping, kneeling, squatting, and climbing stairs&nbsp;\\n\\tOccasional twisting of body&nbsp;\\n\\tOccasional reaching by extending hands and arms in any direction&nbsp;\\n\\tOccasional lifting, pulling, or pushing&nbsp;\\n\\tUses of basic office equipment within corporate and home office environment. Will be filing (lifting, reaching, bending) and possibly lifting boxes, up to 10 lbs.&nbsp;\\n\\tThis position works in an office environment with moderate noise, including some work situations that could present repetitive muscular and vision strain.&nbsp;\\n\\n\",\"validThrough\":\"-0001-11-30\"}",
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    "qualifications": "<p><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>KNOWLEDGE &amp; REQUIREMENTS</strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Experience in a technical call center environment preferred.&nbsp;</span></span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Certified Pharmacy Technician preferred.&nbsp;</span></span></li>\n\t<li><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Ability to handle difficult client interactions and deescalate a situation using excellent listening and communication skills to relate to the client and resolve their issue effectively.&nbsp;</span></span></li>\n\t<li><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Ability to evaluate and analyze problems or tasks from multiple perspectives; adaptively employ problem solving methods to find creative or novel solutions; use logical, systematic, and sequential processes to solve problems.&nbsp;</span></span></li>\n\t<li><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Communicate ideas, thoughts, and facts in writing using proper grammar, spelling, document formatting and sentence structure.&nbsp;</span></span></li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>EDUCATION &amp; EXPERIENCE REQUIREMENT</strong>&nbsp;</span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Minimum years of work experience: 2 years&nbsp;&nbsp;</span></span></li>\n\t<li><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Experience working with healthcare professionals in a fast-paced clinical setting preferred&nbsp;</span></span></li>\n\t<li><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Minimum level of education or education/experience: High School Diploma&nbsp;</span></span></li>\n\t<li><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">A minimum of a High School Diploma or G.E.D.; Preferred: A Bachelor&rsquo;s degree in a&nbsp;<br />\n\trelated field from an approved and accredited college or university.&nbsp;</span></span></li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>PHYSICAL REQUIREMENTS</strong>&nbsp;</span></span></p>\n\n<p><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.&nbsp;</span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Frequent sitting in stationary position at a desk&nbsp;</span></span></li>\n\t<li><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs&nbsp;</span></span></li>\n\t<li><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Occasional twisting of body&nbsp;</span></span></li>\n\t<li><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Occasional reaching by extending hands and arms in any direction&nbsp;</span></span></li>\n\t<li><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Occasional lifting, pulling, or pushing&nbsp;</span></span></li>\n\t<li><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Uses of basic office equipment within corporate and home office environment. Will be filing (lifting, reaching, bending) and possibly lifting boxes, up to 10 lbs.&nbsp;</span></span></li>\n\t<li><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">This position works in an office environment with moderate noise, including some work situations that could present repetitive muscular and vision strain.&nbsp;</span></span></li>\n</ul>\n",
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