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Home › Companies › 490e4e81 2189 4f55 9b8d 13fafa0456ab 19000101 000001 › Dispatcher / CSR

Dispatcher / CSR

490e4e81 2189 4f55 9b8d 13fafa0456ab 19000101 000001 · Shawnee, KS, US, Shawnee, KS · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company490e4e81 2189 4f55 9b8d 13fafa0456ab 19000101 000001
TitleDispatcher / CSR
Normalized title-
Department / team-
LocationShawnee, KS, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2021-09-22 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 490e4e81 2189 4f55 9b8d 13fafa0456ab 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Shawnee.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company490e4e81 2189 4f55 9b8d 13fafa0456ab 19000101 000001
Source84a98acf-0318-4aa2-b7fb-3076afcc58e7
ATS providerADP Workforce Now Recruiting

Description

Mission Plumbing Heating & Cooling is seeking a Dispatcher/Customer Service Representative to join our Shawnee, Kansas team! The Customer Appointment Specialist creates and organizes service appointments efficiently and assures that all customer commitments are met while providing high-level service and a top-notch customer experience. We are looking for upbeat, empathetic sales-minded appointment setters who have a strong desire to ensure excellent customer experiences and be part of a winning team! As a Dispatcher/Customer Service Representative, your essential responsibilities will include but are not limited to: Provide top-notch customer service to both internal and external customers. Take incoming customer calls. Schedule work for all service lines (HVAC & Plumbing) Prioritize calls according to urgency and importance (emergency vs non-emergency). Maintain the dispatch board. Inform customers of the progress of service operations while ensuring that Technicians operate in a cost-effective fashion. Ensure Technicians are on route and show up on time. Verify Technicians have included photos, notes, and adequate detail in work orders. Daily follow-up on assigned service line. Administer proposals/quotes in a timely manner (within 24 hours). Work with department manager to ensure more complex quotes are issued on time and accurately. Courtesy call all residential customers once work is completed to ensure customer satisfaction. Send online review requests after courtesy call is completed and all issues are resolved. Take part in the Saturday rotation and closing shifts. Ensure all jobs are closed out accurately and in a timely fashion. Qualifications: High School Diploma or GED required. Experience in large service operations preferred. Advanced customer service skills required. Excellent time management and organization skills. Proven ability to handle multiple projects and meet deadlines. Must be able to multi-task. Excellent written and oral communication skills Strong organizational, problem-solving, and analytical skills Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Strong interpersonal skills. Ability to deal effectively with a diversity of individuals at all organizational levels. Good judgement with the ability to make timely and sound decisions. Creative, flexible, and innovative team player. Ability to work under high pressure effectively and maintain positive attitude.

Full job record

Job IDd7a451dc8e0ae23de410df23f7420634fb1549db
Org ID609e7985-e30a-4346-8bd9-143b90a4a8e6
Source ID84a98acf-0318-4aa2-b7fb-3076afcc58e7
Board ID84a98acf-0318-4aa2-b7fb-3076afcc58e7
Provideradp_workforcenow
Provider Job Key428841
TitleDispatcher / CSR
Normalized Title—
Statusactive
Activeyes
Location TextShawnee, KS, US, Shawnee, KS
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionKS
CityShawnee
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=490e4e81-2189-4f55-9b8d-13fafa0456ab&ccId=19000101_000001&lang=en_US&type=JS&jobId=428841&jwId=9200209250393_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=490e4e81-2189-4f55-9b8d-13fafa0456ab&ccId=19000101_000001&lang=en_US&type=JS&jobId=428841&jwId=9200209250393_1
First Seen At2026-05-31 18:41:01Z
Last Seen At2026-06-06 13:19:40Z
Last Checked At2026-06-06 13:19:40Z
Last Changed At2026-06-06 13:19:40Z
Inactive At—
Source Posted At2021-09-22 14:16:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=490e4e81-2189-4f55-9b8d-13fafa0456ab|19000101_000001/date=2026-06-06/2026-06-06T13-19-39-377Z-35f82e56f5733c953964ab89721f664e76848146bc45bfdd6f7ca3432b856112.json
Event Fields
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  "source_hash": "3ec299cf88cd16db8ea62fd2427e7773c0b22fe42fc8ead804792babb50dee0c",
  "last_changed_at": "2026-06-06T13:19:40.518Z",
  "active_status": "active"
}
Parsed Structured
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    "city": "Shawnee",
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    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T13:19:40.386Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
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      "city": "Shawnee",
      "region": "KS",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
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    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}
Extensions
{}
Native Structured
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    "requisitionDescription": "\n    <link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n    <link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n\n    <div class=\"fr-view\">\n      <p style='box-sizing: border-box; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; margin: 0px 0px 10px; padding: 0px; font-size: 16px; letter-spacing: normal; font-weight: 400; line-height: 1.5; color: rgb(45, 45, 45); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><b style='box-sizing: border-box; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important;'>Mission Plumbing Heating &amp; Cooling</b> <b style='box-sizing: border-box; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important;'>is seeking a&nbsp;</b><b style='box-sizing: border-box; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important;'>Dispatcher/Customer Service Representative</b> <b style='box-sizing: border-box; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important;'>to join our&nbsp;</b><b style='box-sizing: border-box; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important;'>Shawnee, Kansas</b> <b style='box-sizing: border-box; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important;'>team!</b></p><p style='box-sizing: border-box; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; margin: 0px 0px 10px; padding: 0px; font-size: 16px; letter-spacing: normal; font-weight: 400; line-height: 1.5; color: rgb(45, 45, 45); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>The Customer Appointment Specialist creates and organizes service appointments efficiently and assures that all customer commitments are met while providing high-level service and a top-notch customer experience. We are looking for upbeat, empathetic sales-minded appointment setters who have a strong desire to ensure excellent customer experiences and be part of a winning team!</p><p style='box-sizing: border-box; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; margin: 0px 0px 10px; padding: 0px; font-size: 16px; letter-spacing: normal; font-weight: 400; line-height: 1.5; color: rgb(45, 45, 45); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><b style='box-sizing: border-box; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important;'>As a Dispatcher/Customer Service Representative, your essential responsibilities will include but are not limited to:</b></p><ul style='box-sizing: border-box; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; margin-top: 0px; margin-right: 0px; margin-bottom: 10px !important; margin-left: 0px; padding: 0px; font-size: 0.875rem; letter-spacing: normal; font-weight: 400; line-height: 1.43; color: rgb(75, 75, 75); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style='box-sizing: border-box; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; margin: 0px; padding: 0px; list-style: inside disc !important;'>Provide top-notch customer service to both internal and external customers.</li><li style='box-sizing: border-box; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; margin: 0px; padding: 0px; list-style: inside disc !important;'>Take incoming customer calls.</li><li style='box-sizing: border-box; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; margin: 0px; padding: 0px; list-style: inside disc !important;'>Schedule work for all service lines (HVAC &amp; Plumbing)</li><li style='box-sizing: border-box; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; margin: 0px; padding: 0px; list-style: inside disc !important;'>Prioritize calls according to urgency and importance (emergency vs non-emergency).</li><li style='box-sizing: border-box; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; margin: 0px; padding: 0px; list-style: inside disc !important;'>Maintain the dispatch board.</li><li style='box-sizing: border-box; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; margin: 0px; padding: 0px; list-style: inside disc !important;'>Inform customers of the progress of service operations while ensuring that Technicians operate in a cost-effective fashion.</li><li style='box-sizing: border-box; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; margin: 0px; padding: 0px; list-style: inside disc !important;'>Ensure Technicians are on route and show up on time.</li><li style='box-sizing: border-box; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; margin: 0px; padding: 0px; list-style: inside disc !important;'>Verify Technicians have included photos, notes, and adequate detail in work orders.</li><li style='box-sizing: border-box; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; margin: 0px; padding: 0px; list-style: inside disc !important;'>Daily follow-up on assigned service line.</li><li style='box-sizing: border-box; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; margin: 0px; padding: 0px; list-style: inside disc !important;'>Administer proposals/quotes in a timely manner (within 24 hours). Work with department manager to ensure more complex quotes are issued on time and accurately.</li><li style='box-sizing: border-box; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; margin: 0px; padding: 0px; list-style: inside disc !important;'>Courtesy call all residential customers once work is completed to ensure customer satisfaction. Send online review requests after courtesy call is completed and all issues are resolved.</li><li style='box-sizing: border-box; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; margin: 0px; padding: 0px; list-style: inside disc !important;'>Take part in the Saturday rotation and closing shifts.</li><li style='box-sizing: border-box; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; margin: 0px; padding: 0px; list-style: inside disc !important;'>Ensure all jobs are closed out accurately and in a timely fashion.</li></ul><p style='box-sizing: border-box; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; margin: 0px 0px 10px; padding: 0px; font-size: 16px; letter-spacing: normal; font-weight: 400; line-height: 1.5; color: rgb(45, 45, 45); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><b style='box-sizing: border-box; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important;'>Qualifications:</b></p><ul style='box-sizing: border-box; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; margin-top: 0px; margin-right: 0px; margin-bottom: 10px !important; margin-left: 0px; padding: 0px; font-size: 0.875rem; letter-spacing: normal; font-weight: 400; line-height: 1.43; color: rgb(75, 75, 75); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style='box-sizing: border-box; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; margin: 0px; padding: 0px; list-style: inside disc !important;'>High School Diploma or GED required. Experience in large service operations preferred.</li><li style='box-sizing: border-box; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; margin: 0px; padding: 0px; list-style: inside disc !important;'>Advanced customer service skills required.</li><li style='box-sizing: border-box; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; margin: 0px; padding: 0px; list-style: inside disc !important;'>Excellent time management and organization skills.</li><li style='box-sizing: border-box; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; margin: 0px; padding: 0px; list-style: inside disc !important;'>Proven ability to handle multiple projects and meet deadlines. Must be able to multi-task.</li><li style='box-sizing: border-box; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; margin: 0px; padding: 0px; list-style: inside disc !important;'>Excellent written and oral communication skills</li><li style='box-sizing: border-box; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; margin: 0px; padding: 0px; list-style: inside disc !important;'>Strong organizational, problem-solving, and analytical skills</li><li style='box-sizing: border-box; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; margin: 0px; padding: 0px; list-style: inside disc !important;'>Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.</li><li style='box-sizing: border-box; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; margin: 0px; padding: 0px; list-style: inside disc !important;'>Strong interpersonal skills.</li><li style='box-sizing: border-box; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; margin: 0px; padding: 0px; list-style: inside disc !important;'>Ability to deal effectively with a diversity of individuals at all organizational levels.</li><li style='box-sizing: border-box; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; margin: 0px; padding: 0px; list-style: inside disc !important;'>Good judgement with the ability to make timely and sound decisions.</li><li style='box-sizing: border-box; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; margin: 0px; padding: 0px; list-style: inside disc !important;'>Creative, flexible, and innovative team player.</li><li style='box-sizing: border-box; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif !important; margin: 0px; padding: 0px; list-style: inside disc !important;'>Ability to work under high pressure effectively and maintain positive attitude.</li></ul>\n    </div>\n  \n",
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            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Dispatcher / CSR",
    "clientRequisitionID": "1437",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Shawnee",
          "postalCode": "66203",
          "countrySubdivisionLevel1": {
            "codeValue": "KS"
          }
        },
        "nameCode": {
          "shortName": " Shawnee, KS, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/428841?cid=490e4e81-2189-4f55-9b8d-13fafa0456ab&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 17134
  },
  "detail_errors": []
}
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GET https://api.bluedoor.sh/job-postings/v1/jobs/d7a451dc8e0ae23de410df23f7420634fb1549db?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/609e7985-e30a-4346-8bd9-143b90a4a8e6JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/84a98acf-0318-4aa2-b7fb-3076afcc58e7JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/d7a451dc8e0ae23de410df23f7420634fb1549db/eventsJSON

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