Billing Follow-Up Specialist

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  "last_changed_at": "2026-05-30T06:02:22.691Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Edmond, Oklahoma, 73013, United States",
    "city": "Edmond",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
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  "salary_min": null,
  "inferred_at": "2026-06-06T10:28:38.596Z",
  "launch_scope": {
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    "included": true,
    "location": {
      "raw": "Edmond, Oklahoma, 73013, United States",
      "city": "Edmond",
      "region": null,
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
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    "countries": [
      "United States"
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  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
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{}

{
  "list_job": {
    "id": "203",
    "isRemote": null,
    "location": {
      "city": "Edmond",
      "state": "Oklahoma"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18229",
    "locationType": "0",
    "jobOpeningName": "Billing Follow-Up Specialist",
    "departmentLabel": "Billing",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Edmond",
      "state": "Oklahoma",
      "postalCode": "73013",
      "addressCountry": "United States"
    },
    "datePosted": "2025-06-24",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\">Oklahoma Arthritis Center (OAC) is an Equal Employment Opportunity employer and considers all applicants without regard to race, religion, color, sex, national origin, age, disability, veteran status, or any other legally protected status.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 13px\"> </span></p>\n<p><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 13px\">Job Summary:</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Reviews billing data of unpaid claims. Responsible for calling insurance companies and or checking insurance websites to check status of claims. Submit documentation if required and also make any corrections need to get claim processed and paid. </span></p>\n<p><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 13px\"><br>Essential Functions:</span></p>\n<ul>\n<li><span style=\"font-size: 13px\"><br><span style=\"font-family: Arial, sans-serif\">Answers patient questions regarding their accounts and insurance coverage.</span></span></li>\n<li><span style=\"font-size: 13px\"><br><span style=\"font-family: Arial, sans-serif\">Contacts insurance companies to verify medical insurance coverage for patient and to obtain information concerning extent of benefits. Determine patient’s payment responsibility for procedures.</span></span></li>\n<li><span style=\"font-size: 13px\"><br><span style=\"font-family: Arial, sans-serif\">Research and correct all insurance denials.</span></span></li>\n<li><span style=\"font-size: 13px\"><br><span style=\"font-family: Arial, sans-serif\">Identify delinquent accounts, aging period and payment sources. Processes delinquent unpaid accounts by contracting patients and third-party payers.</span></span></li>\n<li><span style=\"font-size: 13px\"><br><span style=\"font-family: Arial, sans-serif\">Perform various collection actions including contacting patients by telephone and/or letter and resubmitting claims to third-party payers.</span></span></li>\n<li><span style=\"font-size: 13px\"><br><span style=\"font-family: Arial, sans-serif\">Evaluate patient financial status and establish payment plans. Follow and report status of delinquent accounts.</span></span></li>\n<li><span style=\"font-size: 13px\"><br><span style=\"font-family: Arial, sans-serif\">Review accounts for possible assignment to collection agency or other account determination.</span></span></li>\n<li><span style=\"font-size: 13px\"><br><span style=\"font-family: 'Arial',sans-serif\">Help patients with Patient Assistance programs</span></span></li>\n<li><span style=\"font-size: 13px\"><br><span style=\"font-family: 'Arial',sans-serif\">Responds to patient/payer inquiries in a timely manner.</span></span></li>\n<li><span style=\"font-size: 13px\"><br><span style=\"font-family: 'Arial',sans-serif\">Follows up on unpaid or improperly paid claims as necessary.</span></span></li>\n<li><span style=\"font-size: 13px\"><br><span style=\"font-family: 'Arial',sans-serif\">Reviews and monitors select accounts within the accounts receivable.</span></span></li>\n<li><span style=\"font-size: 13px\"><br><span style=\"font-family: 'Arial',sans-serif\">Ensure patient confidentiality and follow HIPAA guidelines.</span></span></li>\n<li><span style=\"font-size: 13px\"><br><span style=\"font-family: 'Arial',sans-serif\">Promote a professional image by adhering to the established dress code as listed in Employee Handbook.</span></span></li>\n<li><span style=\"font-size: 13px\"><br><span style=\"font-family: 'Arial',sans-serif\">Check and resolve assigned tasks in EMR program.</span></span></li>\n<li><span style=\"font-size: 13px\"><br><span style=\"font-family: 'Arial',sans-serif\">Other duties as assigned by Administration.</span></span></li>\n<li><span style=\"font-size: 13px\"><br><span style=\"font-family: 'Arial',sans-serif\">Assist co-workers as needed.</span></span></li>\n<li><span style=\"font-size: 13px\"><br><span style=\"font-family: 'Arial',sans-serif\">Recognize when others are in need of assistance, information or directions and offers to help when able, or find someone who can.</span></span></li>\n<li><span style=\"font-size: 13px\"><br><span style=\"font-family: 'Arial',sans-serif\">Responsible for neatness of work area to include stocking and cleaning. Be productive when faced with any “down time” during work hours.</span></span></li>\n<li><span style=\"font-size: 13px\"><br><span style=\"font-family: 'Arial',sans-serif\">Maintain emotional control and diplomacy at all times.</span></span></li>\n<li><span style=\"font-size: 13px\"><br><span style=\"font-family: 'Arial',sans-serif\">Maintain open and positive lines of communication.</span></span></li>\n<li><span style=\"font-size: 13px\"><br><span style=\"font-family: 'Arial',sans-serif\">Consistently report to work on time, begins work promptly and perform duties for entire scheduled shift.</span></span></li>\n<li><span style=\"font-size: 13px\"><br><span style=\"font-family: 'Arial',sans-serif\">Maintain absenteeism within company policy.</span></span></li>\n<li><span style=\"font-size: 13px\"><br><span style=\"font-family: 'Arial',sans-serif\">Notify Administration of absences and tardiness in a timely manner.</span></span></li>\n<li><span style=\"font-size: 13px\"><br><span style=\"font-family: 'Arial',sans-serif\">Read new policies and documents as instructed.</span></span></li>\n<li><span style=\"font-size: 13px\"><br><span style=\"font-family: 'Arial',sans-serif\">Adhere to company policies and procedures.</span></span></li>\n<li><span style=\"font-size: 13px\"><br><span style=\"font-family: 'Arial',sans-serif\">Demonstrate sensible and efficient use of equipment and supplies by limiting waste, spoilage or damage.</span></span></li>\n</ul>\n<p><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 13px\"> </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Performance Requirements:</span></p>\n<p><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 13px\"> </span></p>\n<p><span style=\"font-size: 13px\"><span style=\"font-family: Arial, sans-serif\">Knowledge:</span><span style=\"color: #222222; font-family: Arial, sans-serif\"> </span></span></p>\n<ul>\n<li><span style=\"font-size: 13px\"><br><span style=\"font-family: 'Arial',sans-serif\">Knowledge of medical billing and collection practices.</span></span></li>\n<li><span style=\"font-size: 13px\"><br><span style=\"font-family: 'Arial',sans-serif\">Knowledge of basic medical coding.</span></span></li>\n<li><span style=\"font-size: 13px\"><br><span style=\"font-family: 'Arial',sans-serif\">Knowledge of third-party payer operating procedures and practices.</span></span></li>\n<li><span style=\"font-size: 13px\"><br><span style=\"font-family: 'Arial',sans-serif\">Knowledge of Medicare requirements.</span></span></li>\n</ul>\n<p><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 13px\"> </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 13px\">Skills:</span></p>\n<ul>\n<li><span style=\"font-size: 13px\"><br><span style=\"font-family: 'Arial',sans-serif\">Proficient skills in computer programs.</span></span></li>\n<li><span style=\"font-size: 13px\"><br><span style=\"font-family: 'Arial',sans-serif\">Skill in trouble-shooting insurance claims and problems.</span></span></li>\n<li><span style=\"font-size: 13px\"><br><span style=\"font-family: 'Arial',sans-serif\">Skill in establishing and maintaining effective internal and external working relationships.</span></span></li>\n</ul>\n<p><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 13px\"> </span></p>\n<p><span style=\"font-size: 13px\"><span style=\"font-family: Arial, sans-serif\">Abilities:</span><span style=\"color: #222222; font-family: Arial, sans-serif\"> </span></span></p>\n<ul>\n<li><span style=\"font-size: 13px\"><br><span style=\"font-family: 'Arial',sans-serif\">Ability to accurately enter data and examine insurance documents.</span></span></li>\n<li><span style=\"font-size: 13px\"><br><span style=\"font-family: 'Arial',sans-serif\">Ability to deal courteously with patients, staff and others.</span></span></li>\n<li><span style=\"font-size: 13px\"><br><span style=\"font-family: 'Arial',sans-serif\">Ability to communicate effectively and clearly.</span></span></li>\n</ul>\n<p><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 13px\"> </span></p>\n<p><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 13px\">Qualifications:</span></p>\n<ul>\n<li><span style=\"font-size: 13px\"><br><span style=\"font-family: 'Arial',sans-serif\">A High School Diploma or GED required.</span></span></li>\n<li><span style=\"font-size: 13px\"><br><span style=\"font-family: 'Arial',sans-serif\">A combination of six to twelve months of directly related training and/or billing experience in a health care organization is typically required for carrying out the responsibilities for this job.</span></span></li>\n</ul>\n<p><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 13px\"><br>Physical Requirements:</span></p>\n<ul>\n<li><span style=\"font-size: 13px\"><br><span style=\"color: #222222; font-family: 'Arial',sans-serif\">Ability to work effectively in a fast-paced environment.</span></span></li>\n<li><span style=\"font-size: 13px\"><br><span style=\"color: #222222; font-family: 'Arial',sans-serif\">Physical ability to sit, perform data entry and view computer screen for long periods at a time.</span></span></li>\n<li><span style=\"font-size: 13px\"><br><span style=\"color: #222222; font-family: 'Arial',sans-serif\">Occasional exposure to communicable diseases and biohazards.</span></span></li>\n<li><span style=\"font-size: 13px\"><br><span style=\"color: #222222; font-family: 'Arial',sans-serif\">Daily standing, walking, bending, and maneuvering.</span></span></li>\n<li><span style=\"font-size: 13px\"><br><span style=\"color: #222222; font-family: 'Arial',sans-serif\">May require lifting up to 50 pounds or more to transfer and/or turn patient with and without assistive devices.</span></span></li>\n</ul>\n<p><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 13px\"><br>Travel:<br>Travel may be required.<br><br></span></p>\n<p><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 13px\">Scheduled Working Hours:<br>Normal work hours are 8:00 a.m. to 5:00 p.m., Monday through Thursday and 8:00 a.m. to 1:00 p.m. on Fridays. Hours may vary depending upon the needs of the position, department, and clinic.</span></p>\n<p><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 13px\"> </span></p>\n<p><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 13px\">Other Duties:</span></p>\n<p><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 13px\">Please note this job description is not designed to cover or to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change from time to time, with or without notice.</span></p>\n<p><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 13px\"> </span></p>\n<p><span style=\"color: #222222; font-family: Arial, sans-serif; font-size: 13px\">Equipment Operated:</span></p>\n<p><span style=\"color: var(--gray10,#222); font-family: arial, helvetica, sans-serif; font-size: 13px\"><span style=\"color: #222222; font-family: Arial, sans-serif\">Standard office equipment including: computers, printers, faxes, copiers, postage machine, etc</span>.</span><br></p>",
    "compensation": null,
    "departmentId": "18229",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Billing Follow-Up Specialist",
    "departmentLabel": "Billing",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://okarthritis.bamboohr.com/careers/203",
    "employmentStatusLabel": "Full-Time"
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}