We-Ko-Pa Resort - Guest Services Ambassador Supervisor

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    "requisitionDescription": "<div><div><div><div><div><div><div><div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;font-weight:bold;' id=\"isPasted\"><span style=\"font-size:13px;\">ENTERPRISE:</span><span style=\"font-size:13px;font-weight:normal;\">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; WE-KO-PA CASINO RESORT</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;font-weight:bold;'><span style=\"font-size:13px;\">JOB TITLE:</span><span style=\"font-size:13px;font-weight:normal;\">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;GUEST SERVICES AMBASSADOR SUPERVISOR</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;font-weight:bold;'><span style=\"font-size:13px;\">DEPARTMENT NAME:</span><span style=\"font-size:13px;font-weight:normal;\">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; GUEST SERVICES</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;font-weight:bold;'><span style=\"font-size:13px;\">REPORTS TO:</span><span style=\"font-size:13px;font-weight:normal;\">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; HOSPITALITY MANAGER</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;font-weight:bold;'><span style=\"font-size:13px;\">SALARY:&nbsp;</span><span style=\"font-size:13px;font-weight:normal;\">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;DOE</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;font-weight:bold;'><span style=\"font-size:13px;\">POSITION STATUS: &nbsp; &nbsp; &nbsp;&nbsp;</span><span style=\"font-size:13px;font-weight:normal;\">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Regular Full-Time, FLSA EXEMPT</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;font-weight:bold;'><span style=\"font-size:13px;\">HOURS PER WEEK:</span><span style=\"font-size:13px;font-weight:normal;\">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 40</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;font-weight:bold;line-height:150%;'><span style=\"font-size:13px;line-height:150%;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;font-weight:bold;'><u><span style=\"font-size:13px;\">POSITION DESCRIPTION:&nbsp;</span></u></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;font-weight:bold;'><span style=\"font-size:13px;font-weight:normal;\">The Front Desk Supervisor will oversee the&nbsp;daily operations of the front desk at a luxury four-diamond resort, ensuring guest satisfaction by maintaining high service standards and resolving any issues. This role includes supervising the front desk staff, managing check-in/out processes, assisting with guest requests, and maintaining a welcoming and efficient environment in line with the resort&#39;s premium standards.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;font-weight:bold;'><span style=\"font-size:13px;font-weight:normal;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;font-weight:bold;text-align:justify;'><u><span style=\"font-size:13px;\">ESSENTIAL DUTIES:</span></u></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;font-weight:bold;'><span style=\"font-size:13px;font-weight:normal;\">This list of tasks is ILLUSTRATIVE ONLY and does not comprehensively list all functions and tasks performed by positions in this class.</span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-size:13px;\">Provide exceptional guest service to external and internal guests by maintaining and exhibiting the We-Ko-Pa Way: Smile and Greet, Name and Meet, Thank you, and Goodbye. Essential functions may include the following tasks: knowledge, skills, and other characteristics.</span></li><li><span style=\"font-size:13px;\">Ensure a seamless guest experience by overseeing front desk operations, including check-in/out, room assignments, and guest inquiries.</span></li><li><span style=\"font-size:13px;\">Manage and lead the front desk team, including training, scheduling, and performance evaluations, to maintain a high level of service.</span></li><li><span style=\"font-size:13px;\">Address and resolve guest concerns or complaints promptly and professionally, escalating issues when necessary.</span></li><li><span style=\"font-size:13px;\">Uphold the resort&#39;s standards for guest service, ensuring consistent delivery of four-diamond quality service.</span></li><li><span style=\"font-size:13px;\">Oversee guest billing, folio management, and accurate financial transactions at the front desk.</span></li><li><span style=\"font-size:13px;\">Liaise between departments (Housekeeping, Engineering, Concierge, etc.) to ensure smooth coordination and enhanced guest service.</span></li><li><span style=\"font-size:13px;\">Train new front desk associates on systems, procedures, and service standards, fostering a team-oriented environment.</span></li><li><span style=\"font-size:13px;\">Ensure compliance with health, safety, and legal standards at all times.</span></li><li><span style=\"font-size:13px;\">Utilize and oversee the property management system (PMS) for accurate guest information, bookings, and payment processing.</span></li><li><span style=\"font-size:13px;\">Assist in preparing and presenting operational reports to management, including guest feedback, performance metrics, and front desk productivity.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;font-size:16px;font-family:\"Times New Roman\",serif;font-weight:bold;'><span style=\"font-size:13px;font-weight:normal;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;font-weight:bold;'><u><span style=\"font-size:13px;\">MINIMUM QUALIFICATIONS:&nbsp;</span></u></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-size:13px;\">Experience: 2-3 years in a front desk or supervisory role in a luxury hotel or resort environment. Four-diamond experience preferred.</span></li><li><span style=\"font-size:13px;\">Education: Degree in hospitality management or a related field preferred, or equivalent work experience.</span></li><li><span style=\"font-size:13px;\">Strong leadership and organizational skills.</span></li><li><span style=\"font-size:13px;\">Excellent communication and interpersonal skills.</span></li><li><span style=\"font-size:13px;\">Proficient in hotel property management systems (e.g., Agilyss, Opera, PMS).</span></li><li><span style=\"font-size:13px;\">Ability to multitask and remain calm under pressure.</span></li><li><span style=\"font-size:13px;\">Strong problem-solving and decision-making abilities.</span></li><li><span style=\"font-size:13px;\">Availability: Must be available to work flexible hours, including weekends and holidays.</span></li><li><span style=\"font-size:13px;\">Must pass a pre-employment drug test.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;font-size:16px;font-family:\"Times New Roman\",serif;font-weight:bold;'><span style=\"font-size:13px;font-weight:normal;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;font-size:16px;font-family:\"Times New Roman\",serif;font-weight:bold;'><span style=\"font-size:13px;font-weight:normal;\">&nbsp;</span></p></div></div></div></div></div></div></div></div>\n",
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