Debt Recovery Assistant

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    "location": {
      "city": "Norwich",
      "state": "Norfolk",
      "postalCode": "NR4 6DJ",
      "addressCountry": "United Kingdom"
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    "datePosted": "2026-06-16",
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    "description": "<p><span style=\"font-weight: bold\">Job Description:</span></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">About the company:</span></p>\n<p>Welcome to Epos Now - we're a leading fintech business, with a mission to help small businesses grow and thrive using our cloud-based software. We are rapidly developing (with offices across the world), and want to expand our Onboarding teams to support further growth this year.</p>\n<p><br></p>\n<p>As a leading embedded finance, payments, and POS provider, we are proud to empower our existing and new customers with our award-winning solutions, helping them to successfully scale their businesses and increase their operational efficiencies.</p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">The Role</span></p>\n<p>Reporting into the Head of Customer Success, you will be working alongside similar minded individuals whose focus is to deliver a best in company back-end finance delivery function. Understanding of the debt recovery process or experience within a credit control environment would be advantageous.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Key duties &amp; responsibilities</span></p>\n<ul>\n<li>Daily Management of debt with the following metrics</li>\n<li>Debtor Contact Rate</li>\n<li>Promise to Pay Fulfilment Rate</li>\n<li>Average Collection Period</li>\n<li>Recovery Rate</li>\n<li>Debt Write-off Rate</li>\n<li>Dispute Resolution Rate</li>\n<li>Customer Retention Rate Post-Collection</li>\n<li>Compliance Adherence Rate</li>\n<li>Data Integrity</li>\n<li>Daily chasing of debt collection cases, including investigating, attempting phone calls and sending letters/emails.</li>\n<li>Data cleansing in Salesforce</li>\n<li>Updating Churn report</li>\n<li>Completing vulnerability reviews and agreeing payment plans as needed</li>\n<li>Supporting with Insolvency Forms</li>\n<li>Submitting investigations to the nominated body for recovery of debt</li>\n<li>Allocation of payments in accounting software and Salesforce</li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Experience</span></p>\n<ul>\n<li>Previous experience in debt recovery or credit control</li>\n<li>Previous experience of Salesforce (desirable)</li>\n<li>Previous experience dealing with multi-currencies (desirable)</li>\n<li>Proficient in Excel (confident with VLOOKUPS desirable)</li>\n<li>Excellent communication skills</li>\n<li>Ability to manage own workload</li>\n<li>Strong attention to detail</li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Benefits:</span></p>\n<ul>\n<li>Casual dress</li>\n<li>Company events</li>\n<li>Company pension</li>\n<li>Cycle to work scheme</li>\n<li>On-site parking<br></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Experience:</span></p>\n<ul>\n<li>Debt Recovery: 1 year (required)</li>\n<li>Credit Control: 1 year (required)</li>\n</ul>\n\n\n<p><br></p>\n<p><br></p>\n\n\n<p>Work Location: In person</p>\n\n<br>\n",
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