Medical Office Assistant (MOA) Mat leave coverage, Burnaby Edmonds

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    "departmentLabel": "MOSAIC Community Clinic",
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    "location": {
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      "state": "British Columbia",
      "postalCode": "V3N 0G7",
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    "datePosted": "2026-06-01",
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    "description": "<p><span style=\"color: rgb(0, 0, 0)\"><span style=\"font-size: 12pt; font-weight: bold\">MOSAIC operates on traditional and unceded Coast Salish Territories, the ancestral lands of the s</span><span style=\"font-size: 12pt; font-weight: bold\">ḵ</span><span style=\"font-size: 12pt; font-weight: bold\">wx</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">̱</span><span style=\"font-size: 12pt; font-weight: bold\">wú7mesh, sel</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">̓</span><span style=\"font-size: 12pt; font-weight: bold\">íl </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">̓</span><span style=\"font-size: 12pt; font-weight: bold\">witulh, x</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">ʷ</span><span style=\"font-size: 12pt; font-weight: bold\">məθk</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">ʷ</span><span style=\"font-size: 12pt; font-weight: bold\">əy</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">̓</span><span style=\"font-size: 12pt; font-weight: bold\">əm, qiqéyt, sc</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">̓</span><span style=\"font-size: 12pt; font-weight: bold\">əwaθən məsteyəx, k</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">ʷ</span><span style=\"font-size: 12pt; font-weight: bold\">ik</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">ʷ</span><span style=\"font-size: 12pt; font-weight: bold\">ə</span><span style=\"font-size: 12pt; font-weight: bold\">ƛ̓</span><span style=\"font-size: 12pt; font-weight: bold\">əm, q</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">̓</span><span style=\"font-size: 12pt; font-weight: bold\">ic</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">̓</span><span style=\"font-size: 12pt; font-weight: bold\">əy</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">̓</span><span style=\"font-size: 12pt; font-weight: bold\">, q</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">ʼʷ</span><span style=\"font-size: 12pt; font-weight: bold\">a:n</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">̓</span><span style=\"font-size: 12pt; font-weight: bold\">ƛʼ</span><span style=\"font-size: 12pt; font-weight: bold\">ən</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">̓</span><span style=\"font-size: 12pt; font-weight: bold\">, SEMYOME, S'ólh Téméxw (Stó:lō), Stz'uminus, WSÁNEĆ and Matsqui nations </span><span style=\"font-size: 12pt; font-weight: bold\">where we are privileged to carry out our mission.</span></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: Lato, sans-serif; font-size: 15px\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">WHY YOU SHOULD WORK WITH US:</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><a href=\"https://mosaicbc.org/\" target=\"_blank\" rel=\"noopener noreferrer\">MOSAIC</a> is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. For the past 45 years, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer, we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the <a href=\"https://www.greatplacetowork.ca/en/best-workplaces-in-canada-2019-100-999-employees\" target=\"_blank\" rel=\"noopener noreferrer\">2019 List of Best Workplaces™ in Canada (100-999 employees)</a>, the <a href=\"https://www.greatplacetowork.ca/en/best-workplaces-managed-by-women-2020\" target=\"_blank\" rel=\"noopener noreferrer\">2020 List of Best Workplaces Managed by Women</a>, and the <a href=\"https://www.greatplacetowork.ca/en/best-workplaces-in-canada-2021-100-999-employees\" target=\"_blank\" rel=\"noopener noreferrer\">2021 List of Best Workplaces™ in Canada</a> (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the country’s largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">JOIN OUR TEAM!</span><span style=\"font-weight: bold\"><br></span></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">We are looking for a motivated and experienced <span style=\"font-weight: bold\">Medical Office Assistant</span> who in collaboration with the Clinic team, will provide exceptional care and service to its community members! The ideal candidate will have had experience in a clinical setting and engaged with multiple and diverse stakeholders within the healthcare sector. The ideal candidate will also have exceptional communication skills and a demonstrated track record of working collaboratively with colleagues at all levels of an organization and across sectors. Not sure if you meet 100% of the qualifications? We encourage you to apply anyway!</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">POSITION SUMMARY:</span><span style=\"font-weight: bold\"><br></span></span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">In accordance with the mission, vision, values, and strategic directions of MOSAIC, client/patient safety is a priority and a responsibility shared by everyone within the organization, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Reporting to the Clinic Manager, the <span style=\"font-weight: bold\">Medical Office Assistant (MOA),</span> provides administrative day-to-day support to the clinic, plays a key role in ensuring a safe and welcoming environment for all individuals, interacting directly with prospective and returning patients who have highly complex medical and social needs through a positive, customer-service oriented and patient-focused approach. The clinic provides longitudinal primary care to unattached patients from four pre-designated priority populations. The clinic provides patients with ease of access to timely, person-centred, continuous, and culturally safe quality health services. As a member of an interdisciplinary team, the Medical Office Assistant, ensures patients and their families are supported in navigating the journey through the clinic. </span><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"> </span><br><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">KEY DUTIES AND RESPONSIBILITIES:</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Maintain and handle confidential information appropriately.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Remain current with standards relevant to the program, project, or service.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).</span><br></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Provide administrative and clerical assistance as needed. Including but not limited to:</span>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Coordinate the flow of information internally and externally</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Answer and initiate email, fax, and other correspondence;</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Maintain bulletin boards, calendars, and staff schedules;</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Open and distribute incoming department mail, email, and other material; general instructions or transcribing</span><br></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Maintain paper and electronic files and databases;</span></li>\n</ul>\n</li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Provide MOA and reception services:</span>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">operating a multi-line switchboard or phone, answering/directing incoming calls for staff, and taking messages as needed</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Registering new patients and booking appointments;</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Answering routine inquiries and providing information of a general nature regarding the clinic;</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Receiving visitors, and referring to appropriate areas</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Follow up on physician/nurse practitioner orders regarding referrals and diagnostic tests; interdisciplinary team members orders;</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Contacting other hospitals/organizations to obtain information as required.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Autoclaving instruments and follow procedures to ensure proper sterilization process;</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Taking vitals (blood pressure, height and weight);</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Manage and organize room/office supplies.</span></li>\n</ul>\n</li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"> Provide facility support:</span>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"> Maintain a welcoming, inclusive, family-friendly environment that provides safety and security for children, parents/caregivers, and the community;</span></li>\n</ul>\n</li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"> Clean and prepare exam rooms between patients, and rooms patients. Assists patients to feel safe and at ease through a welcoming patient-centered approach.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"> Cleans and organizes the patient waiting area, office supply areas, clinic rooms, medical equipment, and instruments in accordance with established procedures, as assigned.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"> Liaises with staff of healthcare and social service organizations, as well as general practitioners’ offices to provide program-related information.</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">QUALIFICATIONS</span>:</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Secondary education and a Medical Office Assistant diploma plus minimum 3 years of recent related office/clerical experience or an equivalent combination of education, training, and experience.</span><br></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Experience working with  people from diverse cultural and lifestyle backgrounds, </span><br></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Office management principles, methods, and procedures; records retention policies and schedules;</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Proficiency in MS Office suite, EMRs, and Health Connect Registry, or other patient database software, Billing and coding software;</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Knowledge of social, economic, political, and historical realities impacting Indigenous communities and familiarity with Indigenous Cultural Safety with the concepts of cultural safety/humility and anti-racism preferred, will be considered an asset.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Experience in Primary Care or community and/or specialist office settings that serve communities with multiple barriers to health and wellness equity;</span><br></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">English communication skills, both written and oral, other languages are an asset</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Cultural sensitivity</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Customer service skills</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Organized and able to set priorities and meet deadlines</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Able to keep up in a fast-paced, high-stress environment; multi-tasking environment</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Critical thinking and problem-solving skills</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Able to work independently and with a team</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Attentive to detail</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Tactful, discrete, diplomatic, patient, flexible; able to maintain confidentiality</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">HOURS: </span><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">37.5hours/week, full-time position for Maternity leave coverage <span style=\"text-decoration: underline\">until Aug 31, 2027.</span></span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Monday to Friday, or Tuesday to Saturday shift with potential for rotating Wednesday evenings (11am-7pm)</span><br></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">The expected start date is August 4, 2026.</span><br></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">The successful candidate must be able to commute to our Edmonds Clinic location at 306-7366 Edmonds Street</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">Burnaby, British Columbia</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">COMPENSATION:</span></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">$26.63 - $28.81 per hour</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">BENEFITS: </span><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><em>A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week</em></span><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"color: rgb(56, 49, 47); font-family: Inter, sans-serif\">.</span></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">DEADLINE: Open until filled</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">IMPORTANT NOTES:</span><span style=\"font-weight: bold\"><br></span></span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\">MOSAIC is an equal opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.</span></li>\n<li><span style=\"color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 12pt\"> Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position.</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"color: rgb(0, 0, 0)\">We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such as <em>Right to a Respectful Workplace</em> and <em>Code of Conduct</em>. As of September 18, 2023 MOSAIC’s HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore, until further notice, employees are no longer required to provide a proof of vaccination. However, should circumstances change and MOSAIC deems it necessary to reinstate such Policy in order to ensure a safe workplace, MOSAIC reserves the right to require employees to provide proof of full vaccination against COVID-19 in order to be eligible to continue performing their work duties.</span>       </span>                                             </span>             </li>\n</ul>",
    "compensation": "$26.63 - $28.81 per hour",
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    "departmentLabel": "MOSAIC Community Clinic",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://mosaicbc.bamboohr.com/careers/599",
    "employmentStatusLabel": "Full-Time (B)"
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}