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    "requisitionDescription": "<div><div><div><div><h1 data-pasted=\"true\">Senior Director of Patient Financial Services</h1><h2>Lead Revenue Cycle Innovation Across Kansas and Missouri</h2><p>At <a href=\"https://www.kvc.org/?utm_source=chatgpt.com\" target=\"_blank\">KVC Health Systems</a>, the heart of our work is helping people. We are seeking a strategic, data-driven leader to oversee and modernize patient financial services operations across our multi-state behavioral healthcare system.</p><p>Join a mission-driven organization with a Work Wellbeing Score of 83, where collaboration, innovation, and compassionate leadership shape everything we do.</p><h2>Position Overview</h2><p>The Senior Director of Patient Financial Services provides strategic leadership and operational oversight for patient financial services teams across Kansas and Missouri. This executive-level role drives modernization of revenue cycle operations, strengthens financial sustainability, and leads enterprise-wide improvements in billing technologies, reimbursement workflows, and operational performance.</p><p>This leader will partner closely with clinical, operational, financial, and technology teams to improve revenue outcomes while ensuring compliance, accountability, and exceptional service delivery.</p><p><br></p><p>Hybrid; In office 3 days a week</p><h2>What You&rsquo;ll Lead</h2><h3>Operational Leadership &amp; Team Management</h3><ul><li><p>Direct day-to-day operations of patient financial services teams</p></li><li><p>Lead and mentor high-performing teams across multiple business units</p></li><li><p>Remove operational barriers and drive performance improvement initiatives</p></li><li><p>Foster a culture focused on accountability, collaboration, and professional growth</p></li><li><p>Serve as a key liaison with internal leadership, vendors, and government agencies</p></li></ul><h3>Performance Optimization &amp; Financial Strategy</h3><ul><li><p>Establish and monitor enterprise KPIs and industry benchmarks</p></li><li><p>Analyze operational and reimbursement trends to drive strategic decisions</p></li><li><p>Develop corrective action plans to improve efficiency and financial outcomes</p></li><li><p>Oversee accounts receivable follow-up, denial management, payment posting, refunds, and financial counseling operations</p></li><li><p>Ensure strong budget stewardship and financial accountability</p></li></ul><h3>Systems Innovation &amp; Revenue Cycle Modernization</h3><ul><li><p>Optimize billing systems and workflow technologies</p></li><li><p>Identify automation opportunities and partner with IT and ESM teams on implementation</p></li><li><p>Lead change management initiatives that improve scalability and operational efficiency</p></li><li><p>Ensure data integrity and system performance across platforms</p></li></ul><h3>Compliance &amp; Revenue Integrity</h3><ul><li><p>Maintain and audit policies and procedures across all business office functions</p></li><li><p>Monitor regulatory and payor changes impacting reimbursement</p></li><li><p>Evaluate payor performance against contractual expectations</p></li><li><p>Ensure ethical standards, confidentiality, and compliance are consistently upheld</p></li></ul><h2>Qualifications</h2><h3>Education</h3><ul><li><p>Bachelor&rsquo;s degree from an accredited college or university required</p></li><li><p>Master&rsquo;s degree in Business, Healthcare Administration, or related field preferred</p></li></ul><h3>Licensure/Certification</h3><ul><li><p>Valid driver&rsquo;s license and auto insurance required</p></li></ul><h3>Experience</h3><ul><li><p>7+ years of management experience leading teams</p></li><li><p>10+ years leading revenue cycle operations within a hospital, healthcare system, or complex behavioral health organization</p></li></ul><h2>What Makes You Successful</h2><p>We are looking for a leader who brings:</p><ul><li><p>Strong analytical and strategic problem-solving skills</p></li><li><p>Expertise in medical billing terminology and reimbursement methodologies</p></li><li><p>Knowledge of government and commercial payors</p></li><li><p>Advanced experience with EMRs, billing systems, and Microsoft Office</p></li><li><p>Excellent communication and relationship-building abilities</p></li><li><p>Strong organizational, project management, and time management skills</p></li><li><p>A collaborative leadership style with the ability to influence across departments</p></li><li><p>A commitment to confidentiality, integrity, and ethical leadership</p></li></ul><h2>Leadership Expectations</h2><p>At KVC, leaders are expected to:</p><ul><li><p>Build trust through authenticity and compassion</p></li><li><p>Collaborate across departments to improve outcomes</p></li><li><p>Lead with urgency, innovation, and accountability</p></li><li><p>Use data-driven decision-making to proactively solve challenges</p></li><li><p>Support and strengthen children, families, communities, and fellow team members</p></li></ul><h2>Why Join <a href=\"https://www.kvc.org/careers?utm_source=chatgpt.com\" target=\"_blank\">KVC Health Systems Careers</a></h2><ul><li><p>Mission-driven organization making a meaningful impact</p></li><li><p>Executive leadership opportunity with system-wide influence</p></li><li><p>Collaborative and innovative culture</p></li><li><p>Opportunity to modernize and shape revenue cycle strategy</p></li><li><p>Strong organizational values centered around people and purpose</p></li><li><p>Work Wellbeing Score of 83</p></li></ul><p>If you are a strategic healthcare finance leader ready to drive operational excellence and innovation in behavioral healthcare, we encourage you to apply today.</p></div></div></div></div>\n",
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