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Cloud Support & DevOPS Engineer
Kore.ai, Inc. · Irving, TX, United States · Remote · Active · Rippling ATS
Job facts
| Field | Value |
|---|---|
| Company | Kore.ai, Inc. |
| Title | Cloud Support & DevOPS Engineer |
| Normalized title | - |
| Department / team | Cloud Support & DevOps |
| Location | Irving, TX, United States |
| Work model | Remote / Remote |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Rippling ATS |
| Posted / first seen | 2026-03-18 / 2026-05-29 |
| Changed / last seen | 2026-05-29 / 2026-06-06 |
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| Page | What it contains | Open |
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| Company jobs | Active postings from Kore.ai, Inc.. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Rippling ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Irving. | Open |
| Department jobs | Active postings in Cloud Support & DevOps. | Open |
| Work model jobs | Active Remote postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Kore.ai, Inc. |
| Source | 24dd57d4-111e-4d3b-b261-17f990ce143f |
| ATS provider | Rippling ATS |
Description
company
Kore.ai is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions. sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.
Kore.ai is one of the fastest growing AI companies globally. We are recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.
Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai supports customers globally across offices in Orlando, Hyderabad, New York, London, Germany, Dubai Frankfurt, Tokyo and Seoul.
We’re reshaping the way companies harness the power of AI, simplifying and enhancing accessibility. Work alongside some of the brightest minds in the industry to pioneer safe, reliable solutions. Join the Kore.ai team and help companies of all sizes simplify the adoption of advanced AI solutions responsibly.
role
OVERVIEW:
Kore.ai is seeking an experienced Cloud Support & DevOps Engineer specializing in VoIP/SIP to join our Voice Operations & Support team. In this role, you will be responsible for the design, deployment, and ongoing maintenance of enterprise-grade Voice over IP systems that power conversational AI experiences for our global customer base. You will operate at the intersection of cloud infrastructure, real-time communications protocols, and DevOps automation — ensuring high availability, performance, and security across multi-cloud environments.
LOCATION: Irving, TX (onsite, in-person)
RESPONSIBILITIES:
VoIP System Design & Implementation
• Design, deploy, and maintain VoIP infrastructure using FreeSWITCH, RTPengine, Asterisk, FreePBX, Vicidial, and IVR platforms.
• Configure FreeSWITCH for new product deployments and enterprise customer onboarding.
• Ensure high availability, reliability, and horizontal scalability of VoIP services.
• Manage PRI Cards, PRI Gateways, Analog Gateways, and PSTN connectivity.
Cloud Infrastructure & DevOps
• Deploy and manage VoIP systems across AWS, Azure, and GCP; optimize cloud resources for cost and performance.
• Administer Kubernetes clusters (EKS, AKS, GKE) hosting VoIP microservices.
• Build and maintain CI/CD pipelines using Jenkins and Ansible for automated deployments.
• Author and maintain Shell scripts for operational automation and runbook execution.
Linux Server Administration
• Administer Linux servers hosting VoIP services; monitor system performance and optimize configurations.
• Troubleshoot OS-level issues impacting voice quality, latency, and reliability.
• Apply OS hardening practices and maintain patch compliance.
SIP & RTP Protocol Engineering
• Apply deep knowledge of SIP and RTP protocols to diagnose and resolve call quality, signaling, and media path issues.
• Use Wireshark and Tcpdump for packet-level network analysis and root cause investigation.
• Investigate and resolve SIP call failures, codec mismatches, NAT traversal issues, and RTP stream anomalies.
Database Administration
• Support MySQL and PostgreSQL databases used by VoIP platforms for configuration, call records, and session data.
• Perform query optimization, backups, and schema management as needed.
Security & Compliance
• Implement and maintain security measures to protect VoIP systems from fraud, toll fraud, and DDoS threats.
• Ensure compliance with industry standards and enterprise security policies.
• Support FedRAMP and SOC 2 compliance requirements as applicable to voice infrastructure.
Incident Management & On-Call Support
• Provide on-call support for voice infrastructure incidents, including weekend and after-hours response.
• Drive timely root cause analysis and post-incident reviews for voice platform outages.
• Maintain operational runbooks and escalation procedures.
Collaboration & Stakeholder Communication
• Partner with Platform Engineering, Release Management, InfoSec, and enterprise customer teams.
• Communicate incident status, risk, and resolution timelines clearly to technical and non-technical stakeholders.
REQUIRED SKILLS & QUALIFICATIONS
MUST HAVE:
· Minimum 10+ years of hands-on experience as a VoIP Systems Engineer or equivalent role required.
· Proven expertise with FreeSWITCH — configuration, dialplan design, and new deployment setup required.
· Proficiency with Asterisk, FreePBX, Vicidial, and IVR platform administration required.
· Deep understanding of SIP and RTP protocols; experience with signaling flow analysis required.
· Strong Linux system administration skills (RHEL/CentOS/Ubuntu) required.
· Hands-on experience with AWS, Azure, and/or GCP for cloud-hosted VoIP deployments required.
· Working knowledge of Kubernetes (EKS, AKS, GKE) required.
· Proficiency with Wireshark and Tcpdump for network packet capture and analysis required.
· Experience with Ansible and Jenkins for configuration management and CI/CD required.
· Shell scripting proficiency for operational automation required.
· Familiarity with MySQL and PostgreSQL databases required.
· Experience configuring PRI Cards, PRI Gateways, Analog Gateways, and PSTN connectivity required.
· As needed, work outside core hours to address emergencies, including weekends required.
● Citizenship Requirement: Applicants must be US citizens. This position requires access to federal systems subject to federal compliance regulations. Non-citizens are not eligible to be considered for this role, no exceptions.
● Compliance and Clearance Requirements: Must pass a background investigation and federal suitability determination prior to starting. Must comply with all federal information security and privacy policies.
Please note: This is an in-person, onsite role at our customer location
PREFERRED:
● AWS or Google Cloud Professional certification.
● Experience with RTPengine for media proxying in high-volume environments.
● Familiarity with Kore.ai's XO Platform or other enterprise conversational AI platforms.
● Experience with VoIP security hardening (SIP firewalls, TLS/SRTP, fraud detection).
● Knowledge of FedRAMP compliance requirements as they pertain to voice infrastructure.
● Experience deploying enterprise Dialer or IVR applications at scale.
EDUCATION:
● Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent practical experience) required.
Depending on specific professional experience and geographical location of individuals, the salary for this position ranges from $150,000 - $160,000. Additional wage/bonus/commission and benefit details will be shared during the formal interview process for this full-time employment opportunity.
Full job record
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| Source ID | 24dd57d4-111e-4d3b-b261-17f990ce143f |
| Board ID | 24dd57d4-111e-4d3b-b261-17f990ce143f |
| Provider | rippling |
| Provider Job Key | 1503e580-a807-4d7b-93fb-1eccff46de50 |
| Title | Cloud Support & DevOPS Engineer |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Irving, TX, United States |
| Department | Cloud Support & DevOps |
| Team | — |
| Employment Type | full_time |
| Workplace Type | remote |
| Remote Policy | remote |
| Country | United States |
| Region | TX |
| City | Irving |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://ats.rippling.com/koreai-india-careers/jobs/1503e580-a807-4d7b-93fb-1eccff46de50 |
| Apply URL | https://ats.rippling.com/koreai-india-careers/jobs/1503e580-a807-4d7b-93fb-1eccff46de50 |
| First Seen At | 2026-05-29 07:10:35Z |
| Last Seen At | 2026-06-06 19:39:44Z |
| Last Checked At | 2026-06-06 19:39:44Z |
| Last Changed At | 2026-05-29 07:10:35Z |
| Inactive At | — |
| Source Posted At | 2026-03-18 01:17:05Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=rippling/board=koreai-india-careers/date=2026-06-06/2026-06-06T19-39-43-218Z-cd86ae3357f9ea98e1c6282c4a5c226cf4530adb3be7efc9487a0ff005941c1d.json |
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"role": "<meta><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(25,60,102);white-space:pre-wrap;\"> </strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:black;white-space:pre-wrap;\">OVERVIEW:</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(85,85,85);white-space:pre-wrap;\">Kore.ai is seeking an experienced Cloud Support & DevOps Engineer specializing in VoIP/SIP to join our Voice Operations & Support team. In this role, you will be responsible for the design, deployment, and ongoing maintenance of enterprise-grade Voice over IP systems that power conversational AI experiences for our global customer base. You will operate at the intersection of cloud infrastructure, real-time communications protocols, and DevOps automation — ensuring high availability, performance, and security across multi-cloud environments.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(31,31,31);white-space:pre-wrap;\"> </strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(31,31,31);white-space:pre-wrap;\">LOCATION: Irving, TX (onsite, in-person)</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:black;white-space:pre-wrap;\">RESPONSIBILITIES:</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:black;white-space:pre-wrap;\">VoIP System Design & Implementation</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">•</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:black;white-space:pre-wrap;\">Design, deploy, and maintain VoIP infrastructure using FreeSWITCH, RTPengine, Asterisk, FreePBX, Vicidial, and IVR platforms.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">•</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:black;white-space:pre-wrap;\">Configure FreeSWITCH for new product deployments and enterprise customer onboarding.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">•</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:black;white-space:pre-wrap;\">Ensure high availability, reliability, and horizontal scalability of VoIP services.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">•</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:black;white-space:pre-wrap;\">Manage PRI Cards, PRI Gateways, Analog Gateways, and PSTN connectivity.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:black;white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:black;white-space:pre-wrap;\">Cloud Infrastructure & DevOps</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">•</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:black;white-space:pre-wrap;\">Deploy and manage VoIP systems across AWS, Azure, and GCP; optimize cloud resources for cost and performance.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">•</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:black;white-space:pre-wrap;\">Administer Kubernetes clusters (EKS, AKS, GKE) hosting VoIP microservices.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">•</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:black;white-space:pre-wrap;\">Build and maintain CI/CD pipelines using Jenkins and Ansible for automated deployments.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">•</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:black;white-space:pre-wrap;\">Author and maintain Shell scripts for operational automation and runbook execution.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:black;white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:black;white-space:pre-wrap;\">Linux Server Administration</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">•</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:black;white-space:pre-wrap;\">Administer Linux servers hosting VoIP services; monitor system performance and optimize configurations.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">•</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:black;white-space:pre-wrap;\">Troubleshoot OS-level issues impacting voice quality, latency, and reliability.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">•</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:black;white-space:pre-wrap;\">Apply OS hardening practices and maintain patch compliance.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:black;white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:black;white-space:pre-wrap;\">SIP & RTP Protocol Engineering</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">•</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:black;white-space:pre-wrap;\">Apply deep knowledge of SIP and RTP protocols to diagnose and resolve call quality, signaling, and media path issues.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">•</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:black;white-space:pre-wrap;\">Use Wireshark and Tcpdump for packet-level network analysis and root cause investigation.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">•</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:black;white-space:pre-wrap;\">Investigate and resolve SIP call failures, codec mismatches, NAT traversal issues, and RTP stream anomalies.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:black;white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:black;white-space:pre-wrap;\">Database Administration</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">•</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:black;white-space:pre-wrap;\">Support MySQL and PostgreSQL databases used by VoIP platforms for configuration, call records, and session data.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">•</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:black;white-space:pre-wrap;\">Perform query optimization, backups, and schema management as needed.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:black;white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:black;white-space:pre-wrap;\">Security & Compliance</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">•</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:black;white-space:pre-wrap;\">Implement and maintain security measures to protect VoIP systems from fraud, toll fraud, and DDoS threats.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">•</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:black;white-space:pre-wrap;\">Ensure compliance with industry standards and enterprise security policies.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">•</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:black;white-space:pre-wrap;\">Support FedRAMP and SOC 2 compliance requirements as applicable to voice infrastructure.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:black;white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:black;white-space:pre-wrap;\">Incident Management & On-Call Support</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">•</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:black;white-space:pre-wrap;\">Provide on-call support for voice infrastructure incidents, including weekend and after-hours response.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">•</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:black;white-space:pre-wrap;\">Drive timely root cause analysis and post-incident reviews for voice platform outages.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">•</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:black;white-space:pre-wrap;\">Maintain operational runbooks and escalation procedures.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:black;white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:black;white-space:pre-wrap;\">Collaboration & Stakeholder Communication</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">•</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:black;white-space:pre-wrap;\">Partner with Platform Engineering, Release Management, InfoSec, and enterprise customer teams.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">•</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:black;white-space:pre-wrap;\">Communicate incident status, risk, and resolution timelines clearly to technical and non-technical stakeholders.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:black;white-space:pre-wrap;\"> </strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:black;white-space:pre-wrap;\">REQUIRED SKILLS & QUALIFICATIONS</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:black;white-space:pre-wrap;\">MUST HAVE:</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:black;white-space:pre-wrap;\">Minimum </span><span style=\"color:rgb(85,85,85);white-space:pre-wrap;\">10+ years of hands-on experience as a VoIP Systems Engineer or equivalent role required.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:rgb(85,85,85);white-space:pre-wrap;\">Proven expertise with FreeSWITCH — configuration, dialplan design, and new deployment setup required.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:rgb(85,85,85);white-space:pre-wrap;\">Proficiency with Asterisk, FreePBX, Vicidial, and IVR platform administration required.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:rgb(85,85,85);white-space:pre-wrap;\">Deep understanding of SIP and RTP protocols; experience with signaling flow analysis required.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:rgb(85,85,85);white-space:pre-wrap;\">Strong Linux system administration skills (RHEL/CentOS/Ubuntu) required.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:rgb(85,85,85);white-space:pre-wrap;\">Hands-on experience with AWS, Azure, and/or GCP for cloud-hosted VoIP deployments required.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:rgb(85,85,85);white-space:pre-wrap;\">Working knowledge of Kubernetes (EKS, AKS, GKE) required.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:rgb(85,85,85);white-space:pre-wrap;\">Proficiency with Wireshark and Tcpdump for network packet capture and analysis required.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:rgb(85,85,85);white-space:pre-wrap;\">Experience with Ansible and Jenkins for configuration management and CI/CD required.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:rgb(85,85,85);white-space:pre-wrap;\">Shell scripting proficiency for operational automation required.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:rgb(85,85,85);white-space:pre-wrap;\">Familiarity with MySQL and PostgreSQL databases required.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:rgb(85,85,85);white-space:pre-wrap;\">Experience configuring PRI Cards, PRI Gateways, Analog Gateways, and PSTN connectivity required.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">·</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:rgb(85,85,85);white-space:pre-wrap;\">As needed, work outside core hours to address emergencies, including weekends required.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">●</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><b><strong style=\"color:black;white-space:pre-wrap;\">Citizenship Requirement: Applicants must be US citizens. This position requires access to federal systems subject to federal compliance regulations. Non-citizens are not eligible to be considered for this role, no exceptions.</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">●</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><b><strong style=\"color:black;white-space:pre-wrap;\">Compliance and Clearance Requirements: Must pass a background investigation and federal suitability determination prior to starting. Must comply with all federal information security and privacy policies.</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(85,85,85);white-space:pre-wrap;\">Please note: This is an in-person, onsite role at our customer location</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:black;white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:black;white-space:pre-wrap;\">PREFERRED:</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">●</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:rgb(85,85,85);white-space:pre-wrap;\">AWS or Google Cloud Professional certification.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">●</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:rgb(85,85,85);white-space:pre-wrap;\">Experience with RTPengine for media proxying in high-volume environments.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">●</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:rgb(85,85,85);white-space:pre-wrap;\">Familiarity with Kore.ai's XO Platform or other enterprise conversational AI platforms.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">●</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:rgb(85,85,85);white-space:pre-wrap;\">Experience with VoIP security hardening (SIP firewalls, TLS/SRTP, fraud detection).</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">●</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:rgb(85,85,85);white-space:pre-wrap;\">Knowledge of FedRAMP compliance requirements as they pertain to voice infrastructure.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">●</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:rgb(85,85,85);white-space:pre-wrap;\">Experience deploying enterprise Dialer or IVR applications at scale.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:black;white-space:pre-wrap;\"> </strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:black;white-space:pre-wrap;\">EDUCATION:</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">●</span><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:rgb(85,85,85);white-space:pre-wrap;\">Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent practical experience) required.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(34,34,34);background-color:white;white-space:pre-wrap;\">Depending on specific professional experience and geographical location of individuals, the salary for this position ranges from $150,000 - $160,000. </span><span style=\"white-space:pre-wrap;\"> </span><span style=\"color:rgb(34,34,34);background-color:white;white-space:pre-wrap;\">Additional wage/bonus/commission and benefit details will be shared during the formal interview process for this full-time employment opportunity. </span></p>",
"company": "<meta><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">Kore.ai is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions. sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies. </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">Kore.ai is one of the fastest growing AI companies globally. We are recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others. </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai supports customers globally across offices in Orlando, Hyderabad, New York, London, Germany, Dubai Frankfurt, Tokyo and Seoul. </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">We’re reshaping the way companies harness the power of AI, simplifying and enhancing accessibility. Work alongside some of the brightest minds in the industry to pioneer safe, reliable solutions. Join the Kore.ai team and help companies of all sizes simplify the adoption of </span><span style=\"color:rgb(16,24,40);background-color:white;white-space:pre-wrap;\">advanced AI solutions responsibly.</span></p>"
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]
},
"additionalQuestions": null
},
"hasAIEvaluationsEnabled": true,
"eeocQuestionnaireEnabled": true,
"applicationConfirmationTemplate": "6578683e9037bb794edea7d3",
"eeocQuestionnaireEnabledForJobPost": true
},
"detail_meta": {
"url": "https://ats.rippling.com/api/v2/board/koreai-india-careers/jobs/1503e580-a807-4d7b-93fb-1eccff46de50",
"http_status": 200,
"content_type": "application/json",
"response_bytes": 35862
},
"detail_errors": []
}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/d75ee4a2229efe419cbd149675d3889e1b40ce7e?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/d8edd2f8-12c1-4026-94c1-190be7986cefJSONGET https://api.bluedoor.sh/job-postings/v1/sources/24dd57d4-111e-4d3b-b261-17f990ce143fJSONGET https://api.bluedoor.sh/job-postings/v1/jobs/d75ee4a2229efe419cbd149675d3889e1b40ce7e/eventsJSON