Customer Service Front Desk Representative - Lyons, Illinois (53451)

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    "description": "<p><strong>Performance Home Medical</strong> has been a leader in providing quality products and services since 1995.</p>\r\n\r\n<p>At Performance Home Medical, our patients come first. Using the latest technology and best clinical support, we help our patients take control of their conditions and live longer and healthier.</p>\r\n\r\n<p>We are seeking a motivated, high energy, individual to join our <strong>Customer Service Team</strong> as a <strong>Front Desk CSR</strong>. As a part of our Customer Service team, you must be responsible, reliable, detail orientated and can multitask in a fast-paced environment. You must also&nbsp;have good people skills to deal with patients, referral sources, and insurance companies on the phone and internet. Previous professional experience or educational background in healthcare customer service or is a plus but not required. A background in medical equipment preferred but we will train the right candidate.&nbsp;&nbsp;</p>\r\n\r\n<p>We&rsquo;ve got a fun, positive, performance-oriented team with a great culture and offer an extensive benefits package including Medical, Dental, Vision, Life, AD&amp;D, 401k, EAP, 8 paid holidays and more. We also offer&nbsp;a comprehensive onboarding and training program to help ensure your success.&nbsp;</p>\r\n\r\n<p>Job descriptions and needs would entail but not limited to:</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<ul>\r\n\t<li>Assist with walk-in patient with check in for appointments, re-supplies, challenges, or questions they may have regarding their equipment, or any inquires.&nbsp;</li>\r\n\t<li>Understand insurance coverage criteria to dispense correct information to the patient.</li>\r\n\t<li>Approach each patient in a professional and courteous manner.</li>\r\n\t<li>Daily scanning.</li>\r\n\t<li>Routing and reconciliation of undetermined tickets.</li>\r\n\t<li>Answer incoming phone calls in an efficient and courteous manner.&nbsp;</li>\r\n\t<li>All other tasks that may be assigned by the direct supervisor or manager.&nbsp;</li>\r\n\t<li>Will provide on the job training</li>\r\n</ul>\r\n",
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