PSP Care Coach (Egypt)

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  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Dokki, Giza, 3751201, Egypt",
    "city": "Dokki",
    "region": "Giza",
    "country": "Egypt",
    "is_remote": false,
    "confidence": 0.8
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  "inferred_at": "2026-06-06T10:19:24.996Z",
  "launch_scope": {
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    "included": true,
    "location": {
      "raw": "Dokki, Giza, 3751201, Egypt",
      "city": "Dokki",
      "region": "Giza",
      "country": "Egypt",
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      "confidence": 0.8
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    "countries": [
      "Egypt"
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{}

{
  "list_job": {
    "id": "379",
    "isRemote": null,
    "location": {
      "city": "Dokki",
      "state": "Giza"
    },
    "atsLocation": {
      "city": "Dokki",
      "state": null,
      "country": "Egypt",
      "province": "Giza"
    },
    "departmentId": "19667",
    "locationType": "0",
    "jobOpeningName": "PSP Care Coach (Egypt)",
    "departmentLabel": "Operations",
    "employmentStatusLabel": "External Consultant"
  },
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  "detail_job_opening": {
    "location": {
      "city": "Dokki",
      "state": "Giza",
      "postalCode": "3751201",
      "addressCountry": "Egypt"
    },
    "datePosted": "2025-06-19",
    "atsLocation": {
      "city": "Dokki",
      "state": "Giza",
      "country": "Egypt",
      "countryId": "62"
    },
    "description": "<p><br></p>\n<p><span style=\"font-weight: bold\">Patient Care Coordinator \\<span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Patient Support Program Patient Care </span> </span>(Egypt)</p>\n<p><span style=\"font-weight: bold\">Location</span>: Al Dokki, Cairo</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Position Purpose</span><br><span>The<span style=\"font-weight: bold\"> Patient Care Coordinator </span>plays a vital role in supporting and managing<span style=\"font-weight: bold\"> Patient Support Programs,</span> ensuring that patients receive timely, compassionate, and professional assistance throughout their treatment journey.<br>The coordinator serves as a trusted advocate and a caring voice, ensuring no patient lives their patient support program journey alone. From coordinating services to providing guidance and quality care, the coordinator brings clarity, transparency, guidance, direction, education, and awareness to the patient support program journey. Whether in the field or the office, every action is taken to make each patient’s experience convenient and compliant.<br>At its core, this role is about removing barriers to care and ultimately expanding access strategies around the globe, so patients have the chance to receive and maximize the medical benefits and support they deserve.<br><br></span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-weight: bold\">Duties and Responsibilities</span></li>\n<li>Assist the line manager and assigned program team in effectively managing Patient Support Program(s) by liaising with key stakeholders.</li>\n<li>Maintain accurate, complete patient files, prepared for timely submission in line with project standards.</li>\n<li>•<span style=\"font-size: 12pt\">Ensure timely enrolment of eligible patients in accordance with defined workflow and program timelines.</span></li>\n<li><span style=\"font-size: 12pt\">Educate and coordinate with patients to facilitate a seamless enrollment process aligned with program procedures.</span></li>\n<li><span style=\"font-size: 12pt\">Accompany team members on visits to healthcare providers, pharmacies, or patient support sites to support program implementation.</span></li>\n<li><span style=\"font-size: 12pt\">Ensure patients receive their medications efficiently and without delay.</span></li>\n<li><span style=\"font-size: 12pt\">Prepare and maintain regular reports on program performance, including patient numbers, services provided, and quality assurance metrics, in collaboration with the team.</span></li>\n<li><span style=\"font-size: 12pt\">Maintain and update electronic records related to patient data and quality assurance.</span></li>\n<li>Participate in and complete all required training, including product training, pharmacovigilance, and any other client-provided or Axios-mandated trainings.<br></li>\n<li>Report any adverse events or product complaints in line with client requirements and Axios Standard Operating Policies and Procedures (SOPPs).</li>\n<li>Perform administrative duties related to program operations and general office support.</li>\n<li>Utilize Axios’ Patient Management System (PMS) exclusively for all program activities.</li>\n<li>Ensure a solid understanding and consistent application of international standards and relevant Axios policies and procedures.</li>\n<li>Comply with all applicable laws, regulations, Axios Code of Conduct, and internal SOPPs.</li>\n<li>Promote awareness of escalation protocols for any deviations or non-compliance issues.</li>\n<li>Support governance and operational monitoring activities across all Axios programs.</li>\n<li>Perform additional duties as assigned by your line manager</li>\n</ul>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Benefits of working with Axios include</span>:</span></li>\n<li>Paying fair market value</li>\n<li><span style=\"font-size: 12pt\">Annual performance-based bonus (based on role, levels, and contract)</span></li>\n<li><span style=\"font-size: 12pt\">Premium Private health insurance</span></li>\n<li><span style=\"font-size: 12pt\">Career progression aligned with a competency framework. Humanitarian Impact: Contribute to patient support programs that make a meaningful difference in patients' lives.</span></li>\n<li><span style=\"font-size: 12pt\">Learning Exposure: Expand your expertise through hands-on experience in global health initiatives and patient-focused programs.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 13px\"><span style=\"font-family: Inter, sans-serif; font-size: 15px\"><span style=\"font-weight: bold\">Relationships</span><br><span>•Work closely with the Line Manager and the assigned program team.</span><br><span>•Work with the related divisions of Axios.</span><br><span>•Maintain ongoing and frequent communication with Axios staff.</span><br><span>•External Partners.</span></span></span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 13px\"><span style=\"font-family: Inter, sans-serif; font-size: 15px\"><br><span style=\"font-weight: bold\">Competencies</span><br><span>•Application of job knowledge.</span><br><span>•Concern for order and quality.</span><br><span>•Adaptability and flexibility.</span><br><span>•Dependability.</span><br><span>•Teamwork</span></span></span></p>\n<p><span><span style=\"font-weight: bold\">Educational Background and Experience</span><br>•A Degree or Diploma in any medical background or social work is ideal<br>•0-1 year of working experience in a healthcare or scientific field or NGO is ideal<br>•Experience in data monitoring and management is an advantage, though not required.<br>•Experience coordinating and handling logistics/supply chain is an advantage, though not required.<br>•Experience in customer service management</span></p>\n<p><br></p>\n<p><span><span style=\"font-weight: bold\">Job Circumstances</span><br>•The position is based in our regional office, and it does entail frequent travel to Clients and partners, which may be outside your designated region.<br>•Flexibility in ability to travel as well as working hours is essential</span></p>",
    "compensation": null,
    "departmentId": "19667",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "PSP Care Coach (Egypt)",
    "departmentLabel": "Operations",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://axiosint.bamboohr.com/careers/379",
    "employmentStatusLabel": "External Consultant"
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}