Reservationist - Radical Rides

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    "requisitionDescription": "<div><div><p><strong>Location:</strong> &nbsp;Ridical Rides</p><p><strong>Department:&nbsp;</strong> Watersports</p><p><strong>Status:</strong> &nbsp;Seasonal</p><p><strong>Pay Rate:&nbsp;</strong>&nbsp;$15.00</p><p><br></p><p id=\"isPasted\"><strong>FUNCTION/PURPOSE OF THE POSITION:</strong></p><p>The receptionist will be solely responsible for the scheduling of all guided tours/ activities at</p><p>Radical Rides. This includes but is not limited to parasail, jet ski rentals, dolphin cruises,</p><p>pontoon rentals, and jet ski dolphin tours. The reservationist anticipates the needs of</p><p>customers, suggests activities, and sells retail and photo packs. The receptionist will run charges</p><p>through the POS system and help guests with waivers and liability forms. The receptionist is to</p><p>make sure the property is pleasing to the eye throughout the shift and maintain clean</p><p>bathrooms.</p><p><br></p><p><strong>KEY PRINCIPAL DUTIES/RESPONSIBILITIES:</strong></p><p>● Adhere to PIMG culture and non-negotiables while providing excellent customer service.</p><p>● Properly schedule all guests for activities within our booking system, ensuring proper</p><p>date, time, activity, number of participants, and appropriate charges have been met. ●</p><p>Properly open and close financials alongside the supervisor daily</p><p>● Maintain waivers, liability forms, and rental agreements daily</p><p>● Receive incoming phone calls and return missed or voicemail calls promptly<span style=\"background-color: transparent; font-weight: var(--sdf-context-ui-typography-base-css-font-weight,400);\">.</span></p><p>● Speak with others using clear and professional language, and answer telephones using</p><p>appropriate etiquette.</p><p>● Stay in direct communication with the parasail crew to schedule trips most efficiently<span style=\"background-color: transparent; font-weight: var(--sdf-context-ui-typography-base-css-font-weight,400);\">.</span></p><p>● Sell Photo packs and retail.</p><p>● Gather all scheduled groups and escort them to departure areas before scheduled departures.</p><p>● Communicate with other concierges on duty</p><p>● Escort guests to the appropriate site for activity</p><p>● Being prepared to answer any inquiries the customers may have</p><p>● Promote a safe environment for customers and employees (non-smoking areas, drug-free<span style=\"background-color: transparent; font-weight: var(--sdf-context-ui-typography-base-css-font-weight,400);\">&nbsp;property, and ensuring NO intoxicated customers participate in activities).&nbsp;</span></p><p><span style=\"background-color: transparent; font-weight: var(--sdf-context-ui-typography-base-css-font-weight,400);\">● File&nbsp;</span>forms, waivers, agreements, boat tests, and tickets at every closing shift&nbsp;</p><p>● Know what discounts we offer, and do not offer, and understand the day passes/packages</p><p>● Prepared to do refunds and have a good understanding of Club-soft operations</p><p>● Perform a daily checklist and report to the supervisor daily</p><p><br></p><p><strong>Guests Interactions</strong></p><p>o Encourage, recruit, register, and schedule guests to participate in recreation</p><p>activities.</p><p>o Promote a fun and relaxing atmosphere for guests.</p><p>o Provide information to guests about available adventure products and activities. o</p><p>Being able to handle customer complaints and doing everything they can to fix the</p><p>problem. Following up on all guest concerns with a supervisor</p><p><br></p><p><strong>OCCASIONAL DUTIES:</strong></p><p>● Help beach attendants and boat crews with set up and break down</p><p>● Assist other employees during their busy times</p><p>● Clean workspace/ property during downtime</p><p>● inventory checklists</p><p><br></p><p><strong>ACCOUNTABILITY:</strong></p><p>● Records: Maintaining accurate liability waivers, PWC agreements, boat tests, and rental</p><p>forms are filed and kept throughout the operating day. Ensure all charges are put into the POS</p><p>system at the time of service and are a correct reflection of the day&#39;s revenue.</p><p>● Safety: Maintain a safe work environment for customers and employees. Report any</p><p>injury to the supervisor and the courtesy patrol.</p><p>● Customer Service: Providing the best customer service under PIMG</p><p>policies and procedures. Premier standards for customer service should be surpassed.</p><p>● Dept. Specific: Will be held accountable for any unaccounted or missing funds at the</p><p>end of the shift. Accountable for the proper and efficient scheduling of parasail and dolphin</p><p>cruises.</p><p><br></p><p><strong>SUPERVISORY RESPONSIBILITY:</strong></p><p>● Oversee all reservations of all scheduled tour activities.</p><p><br></p><p><strong>EDUCATIONAL REQUIREMENTS:</strong></p><p>● High school diploma or greater level of education preferred.</p><p>● Customer service experience required.</p><p>● Boater license required</p><p>● Livery certificate required</p><p>● CPR/ First Aid/ AED required</p><p><br></p><p><strong>SPECIALIZED OR TECHNICAL EDUCATIONAL REQUIREMENTS:</strong></p><p>● Ability to handle money accurately and honestly</p><p>● Ability to communicate with a diverse clientele and with supervisors</p><p><br></p><p><strong>CERTIFICATION OR LICENSING REQUIREMENTS:</strong></p><p>● Florida Livery Certification</p><p>● CR/ First Aid/ AED</p><p>● NASBLA-approved Boater License</p><p><br></p><p><strong>SPECIALIZED EQUIPMENT:</strong></p><p>● Fareharbor, Indexic, Peek Pro, personal computer, printer, standard office equipment</p><p><br></p><p><strong>PHYSICAL DEMANDS:</strong></p><p>● The employee is frequently required to stand, sit, and walk. Specific vision abilities</p><p>required by this job include close vision, peripheral vision, and the ability to adjust focus. A</p><p>long-lasting energy level is necessary to perform tasks effectively over twelve hours</p><p>(12) hour workday.</p><p>● Employee must be willing and able to talk throughout the entirety of the shift.</p><p>● The employee may occasionally be required to lift or carry items 25-50 lbs.</p><p><br></p><p><strong>WORK ENVIRONMENT:</strong></p><p>● Primarily outdoors, as well as some degree of office work. Examples of such office work</p><p>would be attending monthly staff meetings and daily computer work (booking dolphin</p><p>cruises). The employee will be working in a very hot and humid outdoor environment.</p><p>Sunglasses and sunscreen are highly recommended. Employees are strongly advised to</p><p>Bring a water bottle to drink throughout the day.</p><p><br></p><p><strong>ADDITIONAL REMARKS:</strong></p><p>● The employee will need to be able to communicate with a wide variety of personalities. The</p><p>employee will need to be highly extroverted and have strong customer service skills.</p><p>Their function is to greet, talk with, and be able to answer any question about Laguna&rsquo;s.</p><p>Portofino, Pensacola Beach, and Pensacola.</p><p>Employee Signature Date Manager Signature Date</p><p><br></p></div></div>\n",
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