Key Customer Specialist (Remote)

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    "requisitionDescription": "<div><div><div><div><div><p>Join the largest privately held promotional products company in the US.</p><ul type=\"disc\"><li>Enjoy a competitive compensation package.</li><li>Full benefits package that includes Education Reimbursement and 401k (with match).</li><li>Click side bar links for more information about <a href=\"https://www.geiger.com/c/about-us\" target=\"_blank\">who we are</a> and <a href=\"https://www.geiger.com/c/why-promotional-products\" target=\"_blank\">what we do</a>.</li><li>Optional - Work remotely from home for added flexibility.</li></ul><p style=\"margin-left:-1.0pt;\" data-pasted=\"true\"><strong>Job Summary:</strong></p><p style=\"margin-left:-1.0pt;\">Serve as the primary contact for sales partners and their high-volume using standardized processes and concepts.</p><p style=\"margin-left:-1.0pt;\"><strong>Essential Functions:</strong></p><p style=\"margin-left:-1.0pt;\">Duties include but are not limited to:</p><div style=\"margin-left:18.4pt;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:18.4pt;\">Create and maintain strong professional relationships with assigned sales partners and their clients.</li><li style=\"margin-left:18.4pt;\">Identify and support the needs of partners and customers, assisting them in meeting or exceeding sales goals.</li><li style=\"margin-left:18.4pt;\">Provide aggressive competitive pricing through research and negotiation, especially beyond special pricing with preferred suppliers or when the sales partner requests are related to a competitive situation.</li><li style=\"margin-left:18.4pt;\">Obtain quotes, order PSA, and spec samples from preferred suppliers.</li><li style=\"margin-left:18.4pt;\">Stay current with industry trends and selling patterns by attending supplier webinars, meetings, and industry events when they occur.</li><li style=\"margin-left:18.4pt;\">Follow through on orders, claims, and issues related to assigned sales partners, ensuring accurate commission payouts.</li><li style=\"margin-left:18.4pt;\">Provide sales partners with creative selling ideas and stay current with trends in the industry. Attending supplier webinars, meetings and industry events when they occur.</li><li style=\"margin-left:18.4pt;\">Seek Regional Sales VP approval for special commission splits and low-margin agreements.</li><li style=\"margin-left:18.4pt;\">Write up and enter orders in Geiger&rsquo;s online order entry system.</li><li style=\"margin-left:18.4pt;\">Guide sales partners and customers on Geiger processes and programs.</li><li style=\"margin-left:18.4pt;\">Develop billing and receivable functions knowledge to ensure accurate order processing for special customer needs.</li><li style=\"margin-left:18.4pt;\">Coordinate custom orders by working with vendor relations, product safety team and other corporate team members when needed.</li><li style=\"margin-left:18.4pt;\">Control and monitor sample costs to stay within business development funds.</li><li style=\"margin-left:18.4pt;\">Coordinate activities with creative and support personnel as required.</li><li style=\"margin-left:18.4pt;\">Direct contact with sales partners and customers, occasional travel to visit customers, trade shows, and field visits with sales partners.</li><li style=\"margin-left:18.4pt;\">Maintain regular communication with the direct Manager for assistance and discuss special requests or needs.</li><li style=\"margin-left:18.4pt;\">Set daily parameters to ensure workflow distribution meets and exceeds goals.</li><li style=\"margin-left:18.4pt;\">Respond timely to incoming calls, emails, and messages with helpful answers and guidance.</li><li style=\"margin-left:18.4pt;\">May require involvement in sales and marketing aspects of potential Global accounts, including product selection, RFP assistance, Power Point presentations, mock websites, and face-to-face sales calls.</li><li style=\"margin-left:18.4pt;\">Perform other related duties as assigned.</li></ul></div><p style=\"margin-left:-1.0pt;\"><strong>Education and Experience:</strong></p><div style=\"margin-left:18.4pt;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:18.4pt;\">Advanced knowledge and proficiency in math, writing, public speaking, and Microsoft applications (Word, Excel, Outlook, and Power Point) equivalent to a 2-year college degree.</li><li style=\"margin-left:18.4pt;\">Specialized product and industry knowledge obtained through CAS/MAS Certification.</li><li style=\"margin-left:18.4pt;\">Minimum of two years of progressively responsible customer service or sales experience.</li><li style=\"margin-left:18.4pt;\">Experience in handling large accounts in a service or sales capacity.</li></ul></div><p style=\"margin-left:-1.0pt;\"><strong>Competencies/Skills:</strong></p><div style=\"margin-left:18.4pt;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:18.4pt;\">Strong written, negotiation, and verbal skills.</li><li style=\"margin-left:18.4pt;\">Good interpersonal skills.</li><li style=\"margin-left:18.4pt;\">Strong knowledge of customer relations.</li><li style=\"margin-left:18.4pt;\">Effective conflict resolution skills.</li><li style=\"margin-left:18.4pt;\">Ability to multitask efficiently.</li><li style=\"margin-left:18.4pt;\">Strong team collaboration capabilities.</li><li style=\"margin-left:18.4pt;\">Good sense of judgment.</li></ul></div><p style=\"margin-left:-1.0pt;\"><strong>Physical, Mental, and Environmental Requirements:</strong></p><p style=\"margin-left:-1.0pt;\">Physical Requirements:</p><div style=\"margin-left:18.4pt;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:18.4pt;\">Prolonged periods of sitting at a desk or computer.</li><li style=\"margin-left:18.4pt;\">Typing and using a computer keyboard for extended periods.</li><li style=\"margin-left:18.4pt;\">Answering phone calls and communicating with customers via email.</li><li style=\"margin-left:18.4pt;\">Ability to travel.</li></ul></div><p style=\"margin-left:-1.0pt;\">Mental Requirements:</p><div style=\"margin-left:18.4pt;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:18.4pt;\">Ability to concentrate for extended periods of time paying close attention to detail.</li><li style=\"margin-left:18.4pt;\">Ability to handle multiple tasks simultaneously and manage time effectively.</li></ul></div><p style=\"margin-left:-1.0pt;\">Environmental Requirements:</p><div style=\"margin-left:18.4pt;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:18.4pt;\">Working indoors in an office environment or remote location.</li><li style=\"margin-left:18.4pt;\">Use of standard office equipment such as computers, phones, and printers.</li><li style=\"margin-left:18.4pt;\">Interaction with team members and possibly occasional interactions with customers in person, via phone, or email.</li></ul></div><p style=\"margin-left:-1.0pt;\"><strong>Certification Requirement:</strong></p><div style=\"margin-left:18.4pt;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:18.4pt;\">Industry certification at the MAS (Master Advertising Specialist) level.</li></ul></div><p style=\"margin-left:-1.0pt;\"><strong>Supervisor Responsibilities:</strong></p><div style=\"margin-left:18.4pt;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:18.4pt;\">None</li></ul><p>Geiger is an Equal Opportunity/Affirmative Action Employer: We are committed to creating an inclusive environment for all our associates.</p></div></div></div></div></div></div>\n",
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