DENTAL CLINIC SUPERVISOR

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    "jobTitle": "DENTAL CLINIC SUPERVISOR",
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    "description": "<p style=\"margin-right:24px;text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"color:#000000;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><b>MISSION</b></span></span></span></p>\n\n<p style=\"margin-right:24px;text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">The mission of Ravenswood Family Health Network (RFHN) is to improve the health of the community by providing culturally sensitive, integrated primary and preventative health care to all, regardless of ability to pay or immigration status, and collaborating with community partners to address the social determinants of health.</span></span></p>\n\n<p style=\"margin-right:24px;text-align:justify;\"> </p>\n\n<p style=\"margin-right:24px;text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ravenswood Family Dentistry (RFD) is a dental clinic located in East Palo Alto, Redwood City and Satellite Locations on the Mobile Van, the Primary School and the operating room.  The Initial training will be provided at the East Palo Alto Location.   We offer dental care to people of all ages, regardless of their ability to pay. As a multi-cultural community dental clinic, our goal is to provide excellent comprehensive dental care to our patients and promote oral health</span></span></p>\n\n<p style=\"margin-right:24px;text-align:justify;\"> </p>\n\n<p style=\"margin-right:24px;text-align:justify;\"><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><b><span style=\"text-transform:uppercase;\">POSITION Summary</span></b>   </span></span></span></p>\n\n<p style=\"margin-right:24px;text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">The Dental Clinic Supervisor is responsible for overseeing the daily operations of the dental clinic to ensure that service delivery operates cost effectively, efficiently, and delivers high quality health care.  Responsible for overseeing front desk staff, dental assistants, and sterilization technicians.  Assists with recruitment, orientation, training, and performance evaluation of staff under their direction to ensure adherence to all RFHN policies and standards.  Additionally, the Dental Clinic Supervisor ensures that RFHN is meeting health care objectives for grants and contracts and that RFHN remains in compliance with local, state and federal laws and regulations related to operating a community health center<i>. </i> </span></span></p>\n\n<p style=\"margin-right:24px;text-align:justify;\"> </p>\n\n<p style=\"margin-right:48px;\"><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><b>Supervision (40%): </b></span></span></span></p>\n\n<ol>\n\t<li style=\"margin-right:48px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Responsible for the effective operational delivery of clinical services in the dental clinic by ensuring adequate staffing, supplies and implementing current infection control protocols.</span></span></li>\n\t<li style=\"margin-right:48px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Provides day to day supervision and guidance to Front Desk Receptionists, Registered Dental Assistant, Dental Assistants, sterilization technicians and other staff and volunteers, to ensure efficient and effective delivery of patient services.</span></span></li>\n\t<li style=\"margin-right:48px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Supervises Front Office operations, including patient scheduling, check-in, registration, and cancellations.</span></span></li>\n\t<li style=\"margin-right:48px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Creates scheduling templates for all providers, completes treatment planning, and presents treatment plans to patients.</span></span></li>\n\t<li style=\"margin-right:48px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Collaborates with the Department Operations Manager to provide guidance to staff in achieving performance targets.</span></span></li>\n\t<li style=\"margin-right:48px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">In partnership with the Dental Operations Manager, the Dental Clinic Supervisor manages the orientation, training, performance, and compliance of dental support staff to ensure operational efficiency and high-quality patient care. </span></span></li>\n\t<li style=\"margin-right:48px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Leads daily huddles, weekly group meetings, and monthly one-on-one meetings with dental support staff to review performance, address operational issues, discuss improvement activities, and reinforce policies and procedures. </span></span></li>\n\t<li style=\"margin-right:48px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Delegates and monitors work assignments to maintain balanced workloads and ensure completion of assigned responsibilities.</span></span></li>\n\t<li style=\"margin-right:48px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Provides support and coverage as needed to ensure patient care is delivered and clinic operations run smoothly.</span></span></li>\n\t<li style=\"margin-right:48px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Provides coaching, guidance, and constructive feedback to staff; conducts performance evaluations in partnership with the Dental Operations manager; identifies professional development opportunities; addresses performance issues promptly and keeps the Dental Operations Manager informed of these matters; and recognizes staff achievements. </span></span></li>\n</ol>\n\n<p style=\"margin-right:24px;text-align:justify;\"> </p>\n\n<p><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><b>Operations (40%)</b></span></span></span></p>\n\n<ol>\n\t<li style=\"margin-right:48px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Support and helps enhance daily dental clinic operations in collaboration with the Dental Operations Manager, ensuring efficiency, high-quality service delivery, and financial sustainability.</span></span></li>\n\t<li style=\"margin-right:48px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ensures that all patients are treated in a timely, professional and courteous manner that promotes customer satisfaction.</span></span></li>\n\t<li style=\"margin-right:48px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Identifies and communicates employee and patient safety needs to the Dental Operations Manager or Chief Dental Officer, providing recommendations as appropriate.</span></span></li>\n\t<li style=\"margin-right:48px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Actively manages daily efficient dental front and back office patient flow, to meet cycle time goals in a culturally competent, professional and courteous manner that promotes patient satisfaction.</span></span></li>\n\t<li style=\"margin-right:48px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Creates and coordinates provider and dental assistant schedules to ensure, efficient workflow, and patient care delivery.</span></span></li>\n\t<li style=\"margin-right:48px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Leads the coordination and implementation of telephone and walk-in triage systems, clinic emergency procedures, referral follow-up, and case management programs, ensuring staff are properly trained and protocols are consistently followed.</span></span></li>\n\t<li style=\"margin-right:48px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Orders and maintains dental supply inventory by monitoring stock levels, approving orders, verifying deliveries, and ensuring organized access to maintain uninterrupted patient care and operational efficiency.</span></span></li>\n\t<li style=\"margin-right:48px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Collaborates with the Facilities and IT Departments to ensure that all workstations, IT systems, and dental equipment are properly maintained and repaired in a timely manner, supporting seamless clinic operations.</span></span></li>\n\t<li style=\"margin-right:48px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Manages and enforces infection prevention and control programs, ensuring that policies and plans are implemented effectively and in compliance with established standards.</span></span></li>\n\t<li style=\"margin-right:48px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ensures full compliance with infection control policies and procedures by monitoring staff adherence and confirming completion of all required testing, including spore tests, water testing, and waterline treatments.</span></span></li>\n\t<li style=\"margin-right:48px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Conducts and verifies weekly audits of sterilization processes to ensure instrument integrity and adherence to infection control standards.</span></span></li>\n\t<li style=\"margin-right:48px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Promotes employee and patient safety needs, communicating these needs with recommendations, as appropriate, to the Dental Operations Manager or Chief Dental Officer.</span></span></li>\n\t<li style=\"margin-right:48px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Monitors and resolves patient complaints by reviewing, documenting, and resolving issues in accordance with clinic policies, ensuring timely and effective communication and service recovery.</span></span></li>\n\t<li style=\"margin-right:48px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Monitors and evaluates translation needs between providers and patients, identifying gaps and implementing process improvements to enhance communication and patient experience.</span></span></li>\n</ol>\n\n<p><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><b>Administrative (10%)</b></span></span></span></p>\n\n<ol>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Meets regularly with the Dental Operations Manager, Chief Dental Officer, and other members of Leadership as directed.</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Helps establish/implement goals, objectives, policies, procedures and systems for assigned administrative areas.  </span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Participates in the planning, development and implementation of system improvements. </span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Participates in planning and goal setting for the clinic efficiency.</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Participates in Total Quality Management (TQM) efforts.</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Manages and maintains payment policies to uphold the practice’s financial integrity.</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Understands dental benefit plans and educates patients on their coverage. Assists with collections protocol for outstanding balances. Assists Chief Dental Officer and Operations Manager in monitoring patient utilization to meet RFHC goals.</span></span></li>\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Performs other duties as assigned and requested.</span></span></li>\n</ol>\n\n<div align=\"center\" style=\"text-align:center;\"> </div>\n\n<p><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><b>General Duties (10%)</b></span></span></span></p>\n\n<ol>\n\t<li style=\"margin-right:48px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Fosters an environment that promotes trust and cooperation among patients and staff; maintains strictest confidentiality concerning all patient and employee information.</span></span></li>\n\t<li style=\"margin-right:48px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Promotes and exemplifies in action, the mission, goals, policies, procedures and principles of RFHN to supervisees and other clinic staff.</span></span></li>\n\t<li style=\"margin-right:48px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Participates in outreach activities, agency advocacy, and serves on ad hoc committees, as requested.</span></span></li>\n\t<li style=\"margin-right:48px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Attends RFHN staff retreats. </span></span></li>\n</ol>",
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As a multi-cultural community dental clinic, our goal is to provide excellent comprehensive dental care to our patients and promote oral health\\n\\n \\n\\nPOSITION Summary   \\n\\nThe Dental Clinic Supervisor is responsible for overseeing the daily operations of the dental clinic to ensure that service delivery operates cost effectively, efficiently, and delivers high quality health care.  Responsible for overseeing front desk staff, dental assistants, and sterilization technicians.  Assists with recruitment, orientation, training, and performance evaluation of staff under their direction to ensure adherence to all RFHN policies and standards.  Additionally, the Dental Clinic Supervisor ensures that RFHN is meeting health care objectives for grants and contracts and that RFHN remains in compliance with local, state and federal laws and regulations related to operating a community health center.  \\n\\n \\n\\nSupervision (40%): \\n\\n\\n\\tResponsible for the effective operational delivery of clinical services in the dental clinic by ensuring adequate staffing, supplies and implementing current infection control protocols.\\n\\tProvides day to day supervision and guidance to Front Desk Receptionists, Registered Dental Assistant, Dental Assistants, sterilization technicians and other staff and volunteers, to ensure efficient and effective delivery of patient services.\\n\\tSupervises Front Office operations, including patient scheduling, check-in, registration, and cancellations.\\n\\tCreates scheduling templates for all providers, completes treatment planning, and presents treatment plans to patients.\\n\\tCollaborates with the Department Operations Manager to provide guidance to staff in achieving performance targets.\\n\\tIn partnership with the Dental Operations Manager, the Dental Clinic Supervisor manages the orientation, training, performance, and compliance of dental support staff to ensure operational efficiency and high-quality patient care. \\n\\tLeads daily huddles, weekly group meetings, and monthly one-on-one meetings with dental support staff to review performance, address operational issues, discuss improvement activities, and reinforce policies and procedures. \\n\\tDelegates and monitors work assignments to maintain balanced workloads and ensure completion of assigned responsibilities.\\n\\tProvides support and coverage as needed to ensure patient care is delivered and clinic operations run smoothly.\\n\\tProvides coaching, guidance, and constructive feedback to staff; conducts performance evaluations in partnership with the Dental Operations manager; identifies professional development opportunities; addresses performance issues promptly and keeps the Dental Operations Manager informed of these matters; and recognizes staff achievements. \\n\\n\\n \\n\\nOperations (40%)\\n\\n\\n\\tSupport and helps enhance daily dental clinic operations in collaboration with the Dental Operations Manager, ensuring efficiency, high-quality service delivery, and financial sustainability.\\n\\tEnsures that all patients are treated in a timely, professional and courteous manner that promotes customer satisfaction.\\n\\tIdentifies and communicates employee and patient safety needs to the Dental Operations Manager or Chief Dental Officer, providing recommendations as appropriate.\\n\\tActively manages daily efficient dental front and back office patient flow, to meet cycle time goals in a culturally competent, professional and courteous manner that promotes patient satisfaction.\\n\\tCreates and coordinates provider and dental assistant schedules to ensure, efficient workflow, and patient care delivery.\\n\\tLeads the coordination and implementation of telephone and walk-in triage systems, clinic emergency procedures, referral follow-up, and case management programs, ensuring staff are properly trained and protocols are consistently followed.\\n\\tOrders and maintains dental supply inventory by monitoring stock levels, approving orders, verifying deliveries, and ensuring organized access to maintain uninterrupted patient care and operational efficiency.\\n\\tCollaborates with the Facilities and IT Departments to ensure that all workstations, IT systems, and dental equipment are properly maintained and repaired in a timely manner, supporting seamless clinic operations.\\n\\tManages and enforces infection prevention and control programs, ensuring that policies and plans are implemented effectively and in compliance with established standards.\\n\\tEnsures full compliance with infection control policies and procedures by monitoring staff adherence and confirming completion of all required testing, including spore tests, water testing, and waterline treatments.\\n\\tConducts and verifies weekly audits of sterilization processes to ensure instrument integrity and adherence to infection control standards.\\n\\tPromotes employee and patient safety needs, communicating these needs with recommendations, as appropriate, to the Dental Operations Manager or Chief Dental Officer.\\n\\tMonitors and resolves patient complaints by reviewing, documenting, and resolving issues in accordance with clinic policies, ensuring timely and effective communication and service recovery.\\n\\tMonitors and evaluates translation needs between providers and patients, identifying gaps and implementing process improvements to enhance communication and patient experience.\\n\\n\\nAdministrative (10%)\\n\\n\\n\\tMeets regularly with the Dental Operations Manager, Chief Dental Officer, and other members of Leadership as directed.\\n\\tHelps establish/implement goals, objectives, policies, procedures and systems for assigned administrative areas.  \\n\\tParticipates in the planning, development and implementation of system improvements. \\n\\tParticipates in planning and goal setting for the clinic efficiency.\\n\\tParticipates in Total Quality Management (TQM) efforts.\\n\\tManages and maintains payment policies to uphold the practice’s financial integrity.\\n\\tUnderstands dental benefit plans and educates patients on their coverage. Assists with collections protocol for outstanding balances. Assists Chief Dental Officer and Operations Manager in monitoring patient utilization to meet RFHC goals.\\n\\tPerforms other duties as assigned and requested.\\n\\n\\n \\n\\nGeneral Duties (10%)\\n\\n\\n\\tFosters an environment that promotes trust and cooperation among patients and staff; maintains strictest confidentiality concerning all patient and employee information.\\n\\tPromotes and exemplifies in action, the mission, goals, policies, procedures and principles of RFHN to supervisees and other clinic staff.\\n\\tParticipates in outreach activities, agency advocacy, and serves on ad hoc committees, as requested.\\n\\tAttends RFHN staff retreats. \\nQualificationsQUALIFICATIONS\\n\\n\\n\\tA minimum of three (3) years of previous lead or supervisory experience in a dental clinic or community health center, or transferable on-the-job experience as an RDA, Dental Hygienist, Billing Specialist, or Front Desk staff is required.\\n\\tA bachelor’s degree in Health or Business Administration is highly desirable.\\n\\tAbility to communicate effectively both verbally and in writing in a professional manner; Spanish language proficiency highly preferred to facilitate communication with patients and employees.\\n\\tComputer literacy required; familiarity with the use of Microsoft Windows, Word, Excel, Outlook is required and EPIC experience is highly desirable.  \\n\\tExperience with the implementation and utilization of electronic practice management systems; knowledge of the principles of practice management systems required.  \\n\\tDemonstrated knowledge and experience in the effective and efficient delivery of dental outpatient clinic operations.\\n\\tAbility to take initiative and to exercise independent and sensible judgment; demonstrates decision making and problem-solving expertise.  \\n\\tAbility to provide proactive, positive, calm and overall effective leadership for the dental clinic staff in the delivery of day to day back office clinic services.\\n\\tDemonstrated ability to motivate, supervise, train and work respectfully and effectively with a culturally diverse clinic staff. \\n\\tAbility to collaborate and work effectively with the management team, patients, the public, community members and external agencies.  \\n\\tMust adhere to standards of confidentiality.\\n\\tUp to date with COVID-19 vaccines per current CDC guidelines strongly recommended.\\n\\n\\n \\n\\nThe salary range for this position is $72,800.00 to $90,000.00 annually. However, the final base salary will be determined upon a number of individualized factors such as (but not limited to) the scope and responsibilities of the position, job-related knowledge, skills, experience, education and certification levels, and departmental budget. We also consider internal equity with our current employees when making final offers.\\n\\n \\n\\nRavenswood Family Health Network is an equal opportunity employer.\",\"responsibilities\":\"MISSION\\n\\nThe mission of Ravenswood Family Health Network (RFHN) is to improve the health of the community by providing culturally sensitive, integrated primary and preventative health care to all, regardless of ability to pay or immigration status, and collaborating with community partners to address the social determinants of health.\\n\\n \\n\\nRavenswood Family Dentistry (RFD) is a dental clinic located in East Palo Alto, Redwood City and Satellite Locations on the Mobile Van, the Primary School and the operating room.  The Initial training will be provided at the East Palo Alto Location.   We offer dental care to people of all ages, regardless of their ability to pay. As a multi-cultural community dental clinic, our goal is to provide excellent comprehensive dental care to our patients and promote oral health\\n\\n \\n\\nPOSITION Summary   \\n\\nThe Dental Clinic Supervisor is responsible for overseeing the daily operations of the dental clinic to ensure that service delivery operates cost effectively, efficiently, and delivers high quality health care.  Responsible for overseeing front desk staff, dental assistants, and sterilization technicians.  Assists with recruitment, orientation, training, and performance evaluation of staff under their direction to ensure adherence to all RFHN policies and standards.  Additionally, the Dental Clinic Supervisor ensures that RFHN is meeting health care objectives for grants and contracts and that RFHN remains in compliance with local, state and federal laws and regulations related to operating a community health center.  \\n\\n \\n\\nSupervision (40%): \\n\\n\\n\\tResponsible for the effective operational delivery of clinical services in the dental clinic by ensuring adequate staffing, supplies and implementing current infection control protocols.\\n\\tProvides day to day supervision and guidance to Front Desk Receptionists, Registered Dental Assistant, Dental Assistants, sterilization technicians and other staff and volunteers, to ensure efficient and effective delivery of patient services.\\n\\tSupervises Front Office operations, including patient scheduling, check-in, registration, and cancellations.\\n\\tCreates scheduling templates for all providers, completes treatment planning, and presents treatment plans to patients.\\n\\tCollaborates with the Department Operations Manager to provide guidance to staff in achieving performance targets.\\n\\tIn partnership with the Dental Operations Manager, the Dental Clinic Supervisor manages the orientation, training, performance, and compliance of dental support staff to ensure operational efficiency and high-quality patient care. \\n\\tLeads daily huddles, weekly group meetings, and monthly one-on-one meetings with dental support staff to review performance, address operational issues, discuss improvement activities, and reinforce policies and procedures. \\n\\tDelegates and monitors work assignments to maintain balanced workloads and ensure completion of assigned responsibilities.\\n\\tProvides support and coverage as needed to ensure patient care is delivered and clinic operations run smoothly.\\n\\tProvides coaching, guidance, and constructive feedback to staff; conducts performance evaluations in partnership with the Dental Operations manager; identifies professional development opportunities; addresses performance issues promptly and keeps the Dental Operations Manager informed of these matters; and recognizes staff achievements. \\n\\n\\n \\n\\nOperations (40%)\\n\\n\\n\\tSupport and helps enhance daily dental clinic operations in collaboration with the Dental Operations Manager, ensuring efficiency, high-quality service delivery, and financial sustainability.\\n\\tEnsures that all patients are treated in a timely, professional and courteous manner that promotes customer satisfaction.\\n\\tIdentifies and communicates employee and patient safety needs to the Dental Operations Manager or Chief Dental Officer, providing recommendations as appropriate.\\n\\tActively manages daily efficient dental front and back office patient flow, to meet cycle time goals in a culturally competent, professional and courteous manner that promotes patient satisfaction.\\n\\tCreates and coordinates provider and dental assistant schedules to ensure, efficient workflow, and patient care delivery.\\n\\tLeads the coordination and implementation of telephone and walk-in triage systems, clinic emergency procedures, referral follow-up, and case management programs, ensuring staff are properly trained and protocols are consistently followed.\\n\\tOrders and maintains dental supply inventory by monitoring stock levels, approving orders, verifying deliveries, and ensuring organized access to maintain uninterrupted patient care and operational efficiency.\\n\\tCollaborates with the Facilities and IT Departments to ensure that all workstations, IT systems, and dental equipment are properly maintained and repaired in a timely manner, supporting seamless clinic operations.\\n\\tManages and enforces infection prevention and control programs, ensuring that policies and plans are implemented effectively and in compliance with established standards.\\n\\tEnsures full compliance with infection control policies and procedures by monitoring staff adherence and confirming completion of all required testing, including spore tests, water testing, and waterline treatments.\\n\\tConducts and verifies weekly audits of sterilization processes to ensure instrument integrity and adherence to infection control standards.\\n\\tPromotes employee and patient safety needs, communicating these needs with recommendations, as appropriate, to the Dental Operations Manager or Chief Dental Officer.\\n\\tMonitors and resolves patient complaints by reviewing, documenting, and resolving issues in accordance with clinic policies, ensuring timely and effective communication and service recovery.\\n\\tMonitors and evaluates translation needs between providers and patients, identifying gaps and implementing process improvements to enhance communication and patient experience.\\n\\n\\nAdministrative (10%)\\n\\n\\n\\tMeets regularly with the Dental Operations Manager, Chief Dental Officer, and other members of Leadership as directed.\\n\\tHelps establish/implement goals, objectives, policies, procedures and systems for assigned administrative areas.  \\n\\tParticipates in the planning, development and implementation of system improvements. \\n\\tParticipates in planning and goal setting for the clinic efficiency.\\n\\tParticipates in Total Quality Management (TQM) efforts.\\n\\tManages and maintains payment policies to uphold the practice’s financial integrity.\\n\\tUnderstands dental benefit plans and educates patients on their coverage. Assists with collections protocol for outstanding balances. Assists Chief Dental Officer and Operations Manager in monitoring patient utilization to meet RFHC goals.\\n\\tPerforms other duties as assigned and requested.\\n\\n\\n \\n\\nGeneral Duties (10%)\\n\\n\\n\\tFosters an environment that promotes trust and cooperation among patients and staff; maintains strictest confidentiality concerning all patient and employee information.\\n\\tPromotes and exemplifies in action, the mission, goals, policies, procedures and principles of RFHN to supervisees and other clinic staff.\\n\\tParticipates in outreach activities, agency advocacy, and serves on ad hoc committees, as requested.\\n\\tAttends RFHN staff retreats. \\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"RAVENSWOOD FAMILY HEALTH CENTER\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=1EA72C9A5AA4BAED75CE8532F7179158\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"525 Veterans Blvd\",\"addressLocality\":\"Redwood City\",\"addressRegion\":\"CA\",\"postalCode\":94063,\"addressCountry\":\"USA\"}},\"qualifications\":\"QUALIFICATIONS\\n\\n\\n\\tA minimum of three (3) years of previous lead or supervisory experience in a dental clinic or community health center, or transferable on-the-job experience as an RDA, Dental Hygienist, Billing Specialist, or Front Desk staff is required.\\n\\tA bachelor’s degree in Health or Business Administration is highly desirable.\\n\\tAbility to communicate effectively both verbally and in writing in a professional manner; Spanish language proficiency highly preferred to facilitate communication with patients and employees.\\n\\tComputer literacy required; familiarity with the use of Microsoft Windows, Word, Excel, Outlook is required and EPIC experience is highly desirable.  \\n\\tExperience with the implementation and utilization of electronic practice management systems; knowledge of the principles of practice management systems required.  \\n\\tDemonstrated knowledge and experience in the effective and efficient delivery of dental outpatient clinic operations.\\n\\tAbility to take initiative and to exercise independent and sensible judgment; demonstrates decision making and problem-solving expertise.  \\n\\tAbility to provide proactive, positive, calm and overall effective leadership for the dental clinic staff in the delivery of day to day back office clinic services.\\n\\tDemonstrated ability to motivate, supervise, train and work respectfully and effectively with a culturally diverse clinic staff. \\n\\tAbility to collaborate and work effectively with the management team, patients, the public, community members and external agencies.  \\n\\tMust adhere to standards of confidentiality.\\n\\tUp to date with COVID-19 vaccines per current CDC guidelines strongly recommended.\\n\\n\\n \\n\\nThe salary range for this position is $72,800.00 to $90,000.00 annually. However, the final base salary will be determined upon a number of individualized factors such as (but not limited to) the scope and responsibilities of the position, job-related knowledge, skills, experience, education and certification levels, and departmental budget. We also consider internal equity with our current employees when making final offers.\\n\\n \\n\\nRavenswood Family Health Network is an equal opportunity employer.\",\"experienceRequirements\":\"QUALIFICATIONS\\n\\n\\n\\tA minimum of three (3) years of previous lead or supervisory experience in a dental clinic or community health center, or transferable on-the-job experience as an RDA, Dental Hygienist, Billing Specialist, or Front Desk staff is required.\\n\\tA bachelor’s degree in Health or Business Administration is highly desirable.\\n\\tAbility to communicate effectively both verbally and in writing in a professional manner; Spanish language proficiency highly preferred to facilitate communication with patients and employees.\\n\\tComputer literacy required; familiarity with the use of Microsoft Windows, Word, Excel, Outlook is required and EPIC experience is highly desirable.  \\n\\tExperience with the implementation and utilization of electronic practice management systems; knowledge of the principles of practice management systems required.  \\n\\tDemonstrated knowledge and experience in the effective and efficient delivery of dental outpatient clinic operations.\\n\\tAbility to take initiative and to exercise independent and sensible judgment; demonstrates decision making and problem-solving expertise.  \\n\\tAbility to provide proactive, positive, calm and overall effective leadership for the dental clinic staff in the delivery of day to day back office clinic services.\\n\\tDemonstrated ability to motivate, supervise, train and work respectfully and effectively with a culturally diverse clinic staff. \\n\\tAbility to collaborate and work effectively with the management team, patients, the public, community members and external agencies.  \\n\\tMust adhere to standards of confidentiality.\\n\\tUp to date with COVID-19 vaccines per current CDC guidelines strongly recommended.\\n\\n\\n \\n\\nThe salary range for this position is $72,800.00 to $90,000.00 annually. However, the final base salary will be determined upon a number of individualized factors such as (but not limited to) the scope and responsibilities of the position, job-related knowledge, skills, experience, education and certification levels, and departmental budget. We also consider internal equity with our current employees when making final offers.\\n\\n \\n\\nRavenswood Family Health Network is an equal opportunity employer.\",\"validThrough\":\"-0001-11-30\"}",
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    "qualifications": "<p style=\"margin-left:8px;font-size:12px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">QUALIFICATIONS</span></span></p>\n\n<ul>\n\t<li style=\"margin-left:8px;font-size:12px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\">A minimum of three (3) years of previous lead or supervisory experience in a dental clinic or community health center, or transferable on-the-job experience as an RDA, Dental Hygienist, Billing Specialist, or Front Desk staff is required.</span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\">A bachelor’s degree in Health or Business Administration is highly desirable.</span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\">Ability to communicate effectively both verbally and in writing in a professional manner; Spanish language proficiency highly preferred to facilitate communication with patients and employees.</span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\"><span style=\"color:#000000;\">Computer literacy required; familiarity with the use of Microsoft Windows, Word, Excel, Outlook is required and EPIC experience is highly desirable.  </span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\">Experience with the implementation and utilization of electronic practice management systems; knowledge of the principles of practice management systems required.  </span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Demonstrated knowledge and experience in the effective and efficient delivery of dental outpatient clinic operations.</span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\"><span style=\"color:#000000;\">Ability to take initiative and to exercise independent and sensible judgment; demonstrates decision making and problem-solving expertise.  </span></span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\">Ability to provide proactive, positive, calm and overall effective leadership for the dental clinic staff in the delivery of day to day back office clinic services.</span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\">Demonstrated ability to motivate, supervise, train and work respectfully and effectively with a culturally diverse clinic staff. </span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\">Ability to collaborate and work effectively with the management team, patients, the public, community members and external agencies.  </span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\">Must adhere to standards of confidentiality.</span></span></span></li>\n\t<li style=\"margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\">Up to date with COVID-19 vaccines per current CDC guidelines strongly recommended.</span></span></span></li>\n</ul>\n\n<p> </p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">The salary range for this position is $72,800.00 to $90,000.00 annually. However, the final base salary will be determined upon a number of individualized factors such as (but not limited to) the scope and responsibilities of the position, job-related knowledge, skills, experience, education and certification levels, and departmental budget. We also consider internal equity with our current employees when making final offers.</span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ravenswood Family Health Network is an equal opportunity employer.</span></span></p>",
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