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Senior Operations Officer

15d8ecda 48af 4ef3 B87f 5c30d3cf5c69 19000101 000001 · Wallingford, CT, US, Wallingford, CT · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company15d8ecda 48af 4ef3 B87f 5c30d3cf5c69 19000101 000001
TitleSenior Operations Officer
Normalized title-
Department / team-
LocationWallingford, CT, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-08 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Linked records

Company15d8ecda 48af 4ef3 B87f 5c30d3cf5c69 19000101 000001
Sourceafceb7cf-6ae9-471a-b659-8e8e5f95cf4a
ATS providerADP Workforce Now Recruiting

Description

POSITION DESCRIPTION: The Senior Operations Officer (SOO) is a forward-thinking, highly organized, and strategically minded senior manager responsible for enterprise-wide leadership, governance, and performance of the Bank’s core operational and servicing functions. Reporting to Director of Operations and Innovation , this role ensures operational excellence, regulatory compliance, risk discipline, and scalability across deposit operations, payments, loan servicing, and supporting infrastructure. This role ensures that day-to-day execution is controlled, efficient, compliant and scalable, with a primary focus on sustaining a consistent control environment across front-to-back processes. The SOO ensures processes comply with the Bank’s operational risk framework, control standards, and policy requirements by setting clear expectations for control performance, monitoring execution through key risk indicators and operational metrics, and driving timely mitigation of emerging risks before they become control failures, while continuously improving and innovating how operations are designed, monitored and governed. GENERAL DESCRIPTION OF DUTIES: Operational Risk Control Environment (Primary Accountability) Own and maintain an effective, consistent operational control environment by ensuring day-to-day execution aligns with the Bank’s operational risk framework, policies, and procedures. Oversee the creation and maintenance of standard operation procedures (SOPs) and playbooks. Define and enforce control standards for critical operational processes (e.g., payments, deposit operations, servicing, reconciliations, adjustments, and vendor-supported activities), including control ownership, frequency, evidence, and escalation thresholds. Champion standardization and automation of key controls. Maintain and/ or develop RACIs for all substantial functions. Ensure RACI responsibilities are in job descriptions, periodically reviewed for accuracy and appropriateness, and ensure training is provided to carry out roles within each function. Ensure controls are embedded in workflows (preventive first, detective second) and that control performance is monitored continuously. Establish an exception management and escalation model with clear owners and deadlines to ensure issues are identified early, triaged appropriately, corrected rapidly, and prevented from recurring. Partner with Risk, Compliance, Audit, and Information Security to align control expectations with regulatory requirements and industry best practices; ensure operational teams execute controls consistently and produce reliable evidence. Oversee operational loss event tracking, root cause analysis, and corrective action plans; ensure sustainable remediation with clear owners and due dates. Data Fluency, Measurement & Insight (KRIs / KPIs / Trends) Demonstrate strong data fluency and the ability to translate operational data into actionable insights that strengthen controls, reduce risk, and improve service outcomes. Define and govern an operational measurement system, including key performance indicators (KPIs), key risk indicators (KRIs), error rates, exception volumes, timeliness metrics, loss events, and rework drivers. Ensure KPI and KRI are reported upon timely in dashboards, available to leadership Develop and review recurring management reporting using bank available tools that highlight trends, emerging risk signals, and control performance (including leading indicators), and recommend specific risk mitigation actions. Reporting will be presented and discussed with Executive Leadership and Risk areas. Reporting will be developed in collaboration with the bank’s Business Intelligence area. Proactively identify areas of increasing operational risk (e.g., rising exceptions, backlogs, repeat errors, vendor performance degradation) and implement controls or process changes to reduce exposure. Use metrics to prioritize automation, simplification, and modernization opportunities; validate changes improve control outcomes and do not introduce new risk. Enterprise Operations Leadership & Governance Set operational priorities and performance standards across Operations and Loan Servicing; ensure execution through senior operational leaders. Translate strategy into operational roadmaps with measurable outcomes; provide disciplined governance, status reporting, and risk/issue transparency. Serve as the executive escalation point for material operational issues, client-impacting events, and significant control breakdowns. Oversight of Banking Operations (via Operations Manager) Provide executive direction and oversight to the Operations Manager responsible for deposit operations, payments (ACH/wires/EFT), card services, ATM settlement, and related functions. Set expectations for high-risk transaction controls, exception handling, and operational quality; ensure processes are executed accurately and consistently. Drive automation and tools to monitor transaction flows, volumes and exceptions in near real-time; improve straight-through processing wherever practical Oversight of Loan Servicing Operations (via Loan Servicing Manager) Provide executive direction and oversight to the Loan Servicing Manager responsible for commercial, residential, and consumer loan servicing operations, including loan boarding and system setup, payment application, escrow administration, payoff processing, investor reporting and remittance, insurance tracking and collateral management. Execute efficiency and automation in the aforementioned functions. Ensure strong governance for monthly/quarterly reporting cycles to investors or agencies, portfolio reconciliations, variance analysis, remediation plans and training and competency of staff executing complex servicing processes. Ensure servicing controls and monitoring are consistently executed and aligned to policy and regulatory requirements; drive corrective actions for servicing errors and exceptions. Process Improvement, Automation & Change Risk Sponsor enterprise process improvements and automation initiatives; require risk assessment and control design for material process/system changes. Ensure operational readiness and control design for new products or features, system changes, migrations and integrations through appropriate testing, documentation, training, and post-implementation monitoring to sustain the control environment. Vendor, Financial & Resource Oversight Provide executive oversight of critical operational vendors and third-party performance; ensure service levels, controls, and contract obligations are met. Partner on budgeting, capacity planning, and resource allocation to maintain service levels and control performance. Develop and manage vendor scorecards for critical vendors. Hold relationship meetings and invite Executive stakeholders. Leadership Development & Accountability Lead and develop a high-performing operations governance team fostering accountability, transparency and collaboration with front-line and support functions; establish clear ownership for control execution and operational performance. Partner with leadership to develop a team structure and organizational hierarchy that empowers employees and promotes accountability, risk management, and task efficiencies. Promote a control by design and data-driven culture where teams anticipate risk rather than reacting to issues, and decisions are based on metrics, trends, and root cause discipline to prevent repeat issues and strengthen the risk culture. EDUCATION: Bachelor’s degree in Business, Finance, or related field required; advanced degree preferred. EXPERIENCE REQUIRED: 10+ years of progressive banking operations and/or loan servicing leadership experience, including multi-functional leadership and accountability for risk controls. Demonstrated ability to design, embed, and monitor controls within day-to-day operations; experience leading teams through operational risk mitigation, process improvement, and change management. Strong data fluency with the ability to define KPIs/KRIs, interpret trends, and translate insights into risk-reducing action. Success Measures: Staff and team development. Responsible for developing future leaders of the organization. Consistent control execution and sustained control environment (low repeat issues; timely, effective remediation) Reduced error rates, exceptions, rework, and operational loss events Improved KRIs and early identification of emerging operational risks Operational efficiency gains validated by measurable control and quality outcomes Strong operational reporting cadence and actionable insights to leadership Change Agent comfortable leading teams through change, process redesign, and system enhancements DUTIES SUPERVISED: Banking Operations and Loan Servicing POSITIONS SUPERVISED: Operations Manager and Loan Servicing Manager DIGITAL LITERACY: The ability to use data, information, and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills Information, data, and content Teaching learning and self-development Communication, collaboration, and participation Digital identity, safety, and security Technical proficiency with all bank products Awareness and interest in new technology Creation, innovation, and research *Compensation: Compensation is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Ascend Bank is an equal opportunity employer and offers equal opportunity to all applicants for all positions without regard to race, color, religion, national origin, age, disability, and veteran status. Applicants requiring reasonable accommodation in the application process should notify Human Resources. Ascend Bank participates in E-Verify. EOE/AA/M/F/D/V

Full job record

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TitleSenior Operations Officer
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First Seen At2026-05-31 18:50:34Z
Last Seen At2026-06-06 12:00:45Z
Last Checked At2026-06-06 12:00:45Z
Last Changed At2026-06-06 12:00:45Z
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Source Posted At2026-05-08 18:05:00Z
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    "requisitionDescription": "<h2 style='margin-top:10.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:17px;font-family:\"Calibri\",sans-serif;color:#4F81BD;font-weight:bold;' data-pasted=\"true\"><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;\"><u>POSITION DESCRIPTION:</u></span></h2><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Cambria\",serif;margin-top:0in;margin-bottom:10.0pt;line-height:115%;'><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">The Senior Operations Officer (SOO) is a forward-thinking, highly organized, and strategically minded senior manager responsible for enterprise-wide leadership, governance, and performance of the Bank&rsquo;s core operational and servicing functions. Reporting to Director of Operations and Innovation , this role ensures operational excellence, regulatory compliance, risk discipline, and scalability across deposit operations, payments, loan servicing, and supporting infrastructure.<br>&nbsp;<br>This role ensures that day-to-day execution is controlled, efficient, compliant and scalable, with a primary focus on sustaining a consistent control environment across front-to-back processes. The SOO ensures processes comply with the Bank&rsquo;s operational risk framework, control standards, and policy requirements by setting clear expectations for control performance, monitoring execution through key risk indicators and operational metrics, and driving timely mitigation of emerging risks before they become control failures, while continuously improving and innovating how operations are designed, monitored and governed.</span></p><h3 style='margin-top:10.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;color:#4F81BD;font-weight:bold;'><span style=\"font-size: 14px; line-height: 115%; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><u>GENERAL DESCRIPTION OF DUTIES:</u></span></h3><h3 style='margin-top:10.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;color:#4F81BD;font-weight:bold;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;\">Operational Risk Control Environment (Primary Accountability)</span></h3><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Cambria\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Own and maintain an effective, consistent operational control environment by ensuring day-to-day execution aligns with the Bank&rsquo;s operational risk framework, policies, and procedures. Oversee the creation and maintenance of standard operation procedures (SOPs) and playbooks.</li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Define and enforce control standards for critical operational processes (e.g., payments, deposit operations, servicing, reconciliations, adjustments, and vendor-supported activities), including control ownership, frequency, evidence, and escalation thresholds. Champion standardization and automation of key controls.</li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Maintain and/ or develop RACIs for all substantial functions. Ensure RACI responsibilities are in job descriptions, periodically reviewed for accuracy and appropriateness, and ensure training is provided to carry out roles within each function.&nbsp;</li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Ensure controls are embedded in workflows (preventive first, detective second) and that control performance is monitored continuously. Establish an exception management and escalation model with clear owners and deadlines to ensure issues are identified early, triaged appropriately, corrected rapidly, and prevented from recurring.</li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Partner with Risk, Compliance, Audit, and Information Security to align control expectations with regulatory requirements and industry best practices; ensure operational teams execute controls consistently and produce reliable evidence.</li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Oversee operational loss event tracking, root cause analysis, and corrective action plans; ensure sustainable remediation with clear owners and due dates.</li></ul></div><h3 style='margin-top:10.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;color:#4F81BD;font-weight:bold;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;\">Data Fluency, Measurement &amp; Insight (KRIs / KPIs / Trends)</span></h3><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Cambria\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Demonstrate strong data fluency and the ability to translate operational data into actionable insights that strengthen controls, reduce risk, and improve service outcomes.</li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Define and govern an operational measurement system, including key performance indicators (KPIs), key risk indicators (KRIs), error rates, exception volumes, timeliness metrics, loss events, and rework drivers.</li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Ensure KPI and KRI are reported upon timely in dashboards, available to leadership&nbsp;</li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Develop and review recurring management reporting using bank available tools that highlight trends, emerging risk signals, and control performance (including leading indicators), and recommend specific risk mitigation actions. Reporting will be presented and discussed with Executive Leadership and Risk areas. Reporting will be developed in collaboration with the bank&rsquo;s Business Intelligence area.</li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Proactively identify areas of increasing operational risk (e.g., rising exceptions, backlogs, repeat errors, vendor performance degradation) and implement controls or process changes to reduce exposure.</li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Use metrics to prioritize automation, simplification, and modernization opportunities; validate changes improve control outcomes and do not introduce new risk.</li></ul></div><h3 style='margin-top:10.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;color:#4F81BD;font-weight:bold;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;\">Enterprise Operations Leadership &amp; Governance</span></h3><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Cambria\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Set operational priorities and performance standards across Operations and Loan Servicing; ensure execution through senior operational leaders.</li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Translate strategy into operational roadmaps with measurable outcomes; provide disciplined governance, status reporting, and risk/issue transparency.</li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Serve as the executive escalation point for material operational issues, client-impacting events, and significant control breakdowns.</li></ul></div><h3 style='margin-top:10.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;color:#4F81BD;font-weight:bold;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;\">Oversight of Banking Operations (via Operations Manager)</span></h3><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Cambria\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Provide executive direction and oversight to the Operations Manager responsible for deposit operations, payments (ACH/wires/EFT), card services, ATM settlement, and related functions.</li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Set expectations for high-risk transaction controls, exception handling, and operational quality; ensure processes are executed accurately and consistently.</li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Drive automation and tools to monitor transaction flows, volumes and exceptions in near real-time; improve straight-through processing wherever practical</li></ul></div><h3 style='margin-top:10.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;color:#4F81BD;font-weight:bold;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;\">Oversight of Loan Servicing Operations (via Loan Servicing Manager)</span></h3><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Cambria\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Provide executive direction and oversight to the Loan Servicing Manager responsible for commercial, residential, and consumer loan servicing operations, including loan boarding and system setup, payment application, escrow administration, payoff processing, investor reporting and remittance, insurance tracking and collateral management. Execute efficiency and automation in the aforementioned functions.&nbsp;</li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Ensure strong governance for monthly/quarterly reporting cycles to investors or agencies, portfolio reconciliations, variance analysis, remediation plans and training and competency of staff executing complex servicing processes.</li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Ensure servicing controls and monitoring are consistently executed and aligned to policy and regulatory requirements; drive corrective actions for servicing errors and exceptions.</li></ul></div><h3 style='margin-top:10.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;color:#4F81BD;font-weight:bold;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;\">Process Improvement, Automation &amp; Change Risk</span></h3><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Cambria\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Sponsor enterprise process improvements and automation initiatives; require risk assessment and control design for material process/system changes.</li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Ensure operational readiness and control design for new products or features, system changes, migrations and integrations through appropriate testing, documentation, training, and post-implementation monitoring to sustain the control environment.</li></ul></div><h3 style='margin-top:10.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;color:#4F81BD;font-weight:bold;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;\">Vendor, Financial &amp; Resource Oversight</span></h3><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Cambria\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Provide executive oversight of critical operational vendors and third-party performance; ensure service levels, controls, and contract obligations are met.</li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Partner on budgeting, capacity planning, and resource allocation to maintain service levels and control performance.</li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Develop and manage vendor scorecards for critical vendors. Hold relationship meetings and invite Executive stakeholders.&nbsp;</li></ul></div><h3 style='margin-top:10.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;color:#4F81BD;font-weight:bold;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;\">Leadership Development &amp; Accountability</span></h3><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Cambria\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Lead and develop a high-performing operations governance team fostering accountability, transparency and collaboration with front-line and support functions; establish clear ownership for control execution and operational performance.</li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Partner with leadership to develop a team structure and organizational hierarchy that empowers employees and promotes accountability, risk management, and task efficiencies.&nbsp;</li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Promote a control by design and data-driven culture where teams anticipate risk rather than reacting to issues, and decisions are based on metrics, trends, and root cause discipline to prevent repeat issues and strengthen the risk culture.</li></ul></div><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Cambria\",serif;margin-top:0in;margin-bottom:10.0pt;line-height:115%;'><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><strong><u><span style=\"line-height: 115%;\">EDUCATION:</span></u></strong><strong>&nbsp;</strong>Bachelor&rsquo;s degree in Business, Finance, or related field required; advanced degree preferred.<br><br><strong><u><span style=\"line-height: 115%;\">EXPERIENCE REQUIRED:&nbsp;</span></u></strong>10+ years of progressive banking operations and/or loan servicing leadership experience, including multi-functional leadership and accountability for risk controls.<br>&nbsp;<br>Demonstrated ability to design, embed, and monitor controls within day-to-day operations; experience leading teams through operational risk mitigation, process improvement, and change management.<br>&nbsp;<br>Strong data fluency with the ability to define KPIs/KRIs, interpret trends, and translate insights into risk-reducing action.</span></p><h2 style='margin-top:10.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:17px;font-family:\"Calibri\",sans-serif;color:#4F81BD;font-weight:bold;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;\">Success Measures:</span></h2><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Cambria\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Staff and team development. Responsible for developing future leaders of the organization.&nbsp;</li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Consistent control execution and sustained control environment (low repeat issues; timely, effective remediation)</li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Reduced error rates, exceptions, rework, and operational loss events</li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Improved KRIs and early identification of emerging operational risks</li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Operational efficiency gains validated by measurable control and quality outcomes</li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">Strong operational reporting cadence and actionable insights to leadership</li><li style=\"margin: 0in 0in 10pt; line-height: 115%; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><span style=\"line-height: 115%;\">Change Agent</span> comfortable leading teams through change, process redesign, and system enhancements</li></ul></div><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Cambria\",serif;margin-top:0in;margin-bottom:10.0pt;line-height:115%;'><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><strong>DUTIES SUPERVISED: </strong>Banking Operations and Loan Servicing</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Cambria\",serif;margin-top:0in;margin-bottom:10.0pt;line-height:115%;'><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><strong>POSITIONS SUPERVISED: </strong>Operations Manager and Loan Servicing Manager</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Cambria\",serif;margin-top:0in;margin-bottom:0in;line-height:normal;background:white;'><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><strong><u>DIGITAL LITERACY:</u></strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Cambria\",serif;margin-top:0in;margin-bottom:0in;line-height:normal;background:white;'><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">The ability to use data, information, and communication technologies to find, evaluate, create, and communicate information, requiring both cognitive and technical skills</span><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><br>&nbsp;</span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background: white;\">Information, data, and content</li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background: white;\">Teaching learning and self-development</li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background: white;\">Communication, collaboration, and participation</li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background: white;\">Digital identity, safety, and security</li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background: white;\">Technical proficiency with all bank products</li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background: white;\">Awareness and interest in new technology</li><li style=\"margin: 0in 0in 8pt; line-height: normal; font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0); background: white;\">Creation, innovation, and research</li></ul><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Cambria\",serif;margin-top:0in;margin-bottom:6.0pt;line-height:normal;background:white;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Cambria\",serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;background:white;'><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><strong><em>*Compensation:</em></strong><strong style=\" border-box;outline: none;--tw-shadow: 0 0 #0000;--tw-ring-inset: ;--tw-ring-offset-width: 0px;--tw-ring-offset-color: #fff;--tw-ring-color: rgba(59,130,246,.5);--tw-ring-offset-shadow: 0 0 #0000;--tw-ring-shadow: 0 0 #0000;\">&nbsp;<em>Compensation is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.</em></strong></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Cambria\",serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;background:white; border-box;outline: none;--tw-shadow: 0 0 #0000;--tw-ring-inset: ;--tw-ring-offset-width: 0px;--tw-ring-offset-color: #fff;--tw-ring-color: rgba(59,130,246,.5);--tw-ring-offset-shadow: 0 0 #0000;--tw-ring-shadow: 0 0 #0000;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px;'><span style=\"outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><em style=\" border-box;outline: none;--tw-shadow: 0 0 #0000;--tw-ring-inset: ;--tw-ring-offset-width: 0px;--tw-ring-offset-color: #fff;--tw-ring-color: rgba(59,130,246,.5);--tw-ring-offset-shadow: 0 0 #0000;--tw-ring-shadow: 0 0 #0000;\"><strong>Ascend Bank is an equal opportunity employer and offers equal opportunity to all applicants for all positions without regard to race, color, religion, national origin, age, disability, and veteran status.</strong></em></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Cambria\",serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;background:white; border-box;outline: none;--tw-shadow: 0 0 #0000;--tw-ring-inset: ;--tw-ring-offset-width: 0px;--tw-ring-offset-color: #fff;--tw-ring-color: rgba(59,130,246,.5);--tw-ring-offset-shadow: 0 0 #0000;--tw-ring-shadow: 0 0 #0000;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px;'><span style=\"outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><em style=\" border-box;outline: none;--tw-shadow: 0 0 #0000;--tw-ring-inset: ;--tw-ring-offset-width: 0px;--tw-ring-offset-color: #fff;--tw-ring-color: rgba(59,130,246,.5);--tw-ring-offset-shadow: 0 0 #0000;--tw-ring-shadow: 0 0 #0000;\"><strong>Applicants requiring reasonable accommodation in the application process should notify Human Resources.&nbsp;</strong></em></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Cambria\",serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;background:white; border-box;outline: none;--tw-shadow: 0 0 #0000;--tw-ring-inset: ;--tw-ring-offset-width: 0px;--tw-ring-offset-color: #fff;--tw-ring-color: rgba(59,130,246,.5);--tw-ring-offset-shadow: 0 0 #0000;--tw-ring-shadow: 0 0 #0000;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px;'><span style=\"outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><em style=\" border-box;outline: none;--tw-shadow: 0 0 #0000;--tw-ring-inset: ;--tw-ring-offset-width: 0px;--tw-ring-offset-color: #fff;--tw-ring-color: rgba(59,130,246,.5);--tw-ring-offset-shadow: 0 0 #0000;--tw-ring-shadow: 0 0 #0000;\"><strong>Ascend Bank participates in E-Verify.</strong></em></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Cambria\",serif;margin-top:0in;margin-bottom:8.0pt;line-height:115%;background:white; border-box;outline: none;--tw-shadow: 0 0 #0000;--tw-ring-inset: ;--tw-ring-offset-width: 0px;--tw-ring-offset-color: #fff;--tw-ring-color: rgba(59,130,246,.5);--tw-ring-offset-shadow: 0 0 #0000;--tw-ring-shadow: 0 0 #0000;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;text-align:start;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px;'><strong style=\" border-box;outline: none;--tw-shadow: 0 0 #0000;--tw-ring-inset: ;--tw-ring-offset-width: 0px;--tw-ring-offset-color: #fff;--tw-ring-color: rgba(59,130,246,.5);--tw-ring-offset-shadow: 0 0 #0000;--tw-ring-shadow: 0 0 #0000;\"><span style=\" border-box;outline: none;--tw-shadow: 0 0 #0000;--tw-ring-inset: ;--tw-ring-offset-width: 0px;--tw-ring-offset-color: #fff;--tw-ring-color: rgba(59,130,246,.5);--tw-ring-offset-shadow: 0 0 #0000;--tw-ring-shadow: 0 0 #0000;\"><em><span style=\"font-size: 14px; font-family: arial, sans-serif; color: rgb(0, 0, 0);\">EOE/AA/M/F/D/V</span></em></span></strong></p>\n",
    "sponsoredVisaTypeCodes": []
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    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/574995?cid=15d8ecda-48af-4ef3-b87f-5c30d3cf5c69&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 34111
  },
  "detail_errors": []
}
Get this page with API

Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/d719e5d3c27c95d319e084b46f1886032498748e?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/3bd603be-c85b-4ad7-9518-9145d8b10c2dJSON
GET https://api.bluedoor.sh/job-postings/v1/sources/afceb7cf-6ae9-471a-b659-8e8e5f95cf4aJSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/d719e5d3c27c95d319e084b46f1886032498748e/eventsJSON

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