Case Manager – Day & Residential Programs in Castle Rock

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    "location": {
      "city": "Castle Rock",
      "state": "Colorado",
      "postalCode": "80109",
      "addressCountry": "United States"
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    "datePosted": "2026-04-20",
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    "description": "<p><span style=\"font-weight: bold\">Resource Coordinator</span></p>\n<p><span style=\"font-weight: bold\">Position is classified as Full Time<br>Schedule: M-F 40 Hours<br>Reports to Resource Coordination Manager</span></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Job Overview:</span></p>\n<p>We are seeking a Resource Coordinator to support our mission in empowering adults with intellectual and developmental disabilities. The Resource Coordinator (RC) serves as the primary point of contact for participants, families, and program staff, ensuring person-centered supports and services are delivered in alignment with individual goals and needs. This role manages a growing caseload while maintaining high standards of quality, consistency, and communication across services.</p>\n<p><br></p>\n<p>This position supports participants across both our residential and day-program services, ensuring continuity of care and consistent coordination across all environments.</p>\n<p>In addition to core coordination responsibilities, this role includes a secondary focus on <span style=\"font-weight: bold\">Crisis Response</span> and <span style=\"font-weight: bold\">Program Engagement</span>, supporting participant safety, program stability, and a positive, inclusive environment.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Essential Duties &amp; Responsibilities:</span></p>\n<p><span style=\"font-weight: bold\"><br>Resource Coordination</span></p>\n<ul>\n<li>Manage and coordinate services for approximately 40–45 participants, ensuring alignment with ISP, BIP (as applicable), and individual goals</li>\n<li>Coordinate support for participants across residential and day-program services, ensuring consistency and continuity of care across all environments</li>\n<li>Review, manage, and oversee Incident Reports (IRs) for accuracy, compliance, and follow-up</li>\n<li>Communicate with participants and families regarding incidents, concerns, and service updates in a transparent and supportive manner</li>\n<li>Serve as a liaison between participants, families, Program Managers, and Case Management agencies</li>\n<li>Monitor participant progress toward goals and ensure timely, accurate documentation in internal systems</li>\n<li>Support ISP meetings, annual planning, and ongoing collaboration with case management teams</li>\n<li>Identify barriers to participation, safety, and goal achievement, and help develop solutions</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Crisis Response &amp; Program Engagement:</span></p>\n<ul>\n<li>Provide real-time support as part of the Crisis Response team during behavioral or emotional escalations</li>\n<li>Collaborate with Behavior Team and Program Managers to ensure consistent implementation of crisis plans and debrief processes</li>\n<li>Support participant engagement initiatives such as STAR of the Month and other recognition programs</li>\n<li>Contribute to a positive program culture through encouragement, recognition, and morale-building efforts</li>\n<li>Model calm, professional, and supportive behavior during high-stress situations</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Key Competencies:</span></p>\n<ul>\n<li>Strong communication, de-escalation, and interpersonal skills</li>\n<li>Ability to remain calm and effective during high-pressure situations</li>\n<li>Strong organizational skills with attention to detail and follow-through</li>\n<li>Collaborative mindset with a commitment to team consistency and accountability</li>\n<li>Understanding of person-centered practices and positive behavior support strategies</li>\n<li>Passion for supporting individuals with diverse needs and promoting inclusion</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Qualifications:</span></p>\n<ul>\n<li>High school diploma or equivalent required</li>\n<li>Minimum of 2 years of experience in developmental disabilities (DD) services, behavioral support, case management, residential services, or a related human services field</li>\n<li>Familiarity with Colorado's Medicaid Waiver system (HCBS-DD, SLS)</li>\n<li>Valid driver’s license and reliable transportation (if required for travel between program sites)</li>\n<li>Ability to obtain and maintain CPR/First Aid certification</li>\n<li>Must be able to successfully pass a background check and drug screen</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Benefits:</span></p>\n<p><span style=\"font-size: 12pt\">**One weekly work-from-home day after the probationary period. **</span><br></p>\n<p><em>Medical, Dental, Vision and Life Insurance</em></p>\n<ul>\n<li>Health Savings Accounts</li>\n<li>Company Sponsored Retirement Plan</li>\n<li>Paid Vacation Time</li>\n<li>Paid Sick Leave</li>\n<li>Generous Paid Holiday Schedule</li>\n</ul>\n<p> </p>\n<p><em>Wellspring Community is an equal opportunity employer. All applicants will be considered for employment without paying attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran, or disability status.</em></p>\n<p><br></p>",
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