Store Manager

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  "last_changed_at": "2026-05-30T05:37:47.960Z",
  "active_status": "active"
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  "location": {
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    "city": "New York",
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  "inferred_at": "2026-06-06T08:48:17.445Z",
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      "state": "New York"
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    "jobOpeningName": "Store Manager",
    "departmentLabel": "Owned Retail",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "New York",
      "state": "New York",
      "postalCode": "10012",
      "addressCountry": "United States"
    },
    "datePosted": "2026-02-13",
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    "description": "<p><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">About Monos</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt\">Monos is a Canadian-based, sustainability-focused travel and lifestyle brand, offering premium luggage and travel essentials at accessible prices. Inspired by the Japanese concept of <span style=\"font-weight: bold\">mono no aware</span>, the profound appreciation of beauty in fleeting moments, we emphasize the joy of the journey. </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt\">We’re proud to be the first North American luggage brand to achieve certified B Corporation® status. This certification represents more than a seal of approval, it's a testament to our belief that thoughtful design can coexist with social and environmental consciousness. Through our partnership with veritree, we’ve planted nearly 1.3 million trees across two forests in Kenya – offsetting 412,335 metric tons of CO₂. Beyond reforestation, this collaboration creates hundreds of living-wage jobs in local communities, nurturing both the environment and the people who call these places home.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt\">At Monos, our retail experience blends thoughtful hospitality with a deep passion for our products, creating a warm, educational, and pressure-free environment. We go beyond just selling products by focusing on quality, craftsmanship, and sustainability, ensuring every interaction is meaningful and aligned with our brand values, where customers feel valued and informed.</span></p>\n<p><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt\">We pride ourselves on fostering a diverse and inclusive workplace where everyone feels valued, respected, and supported. We're proud to be recognized as one of Canada’s Most Admired Cultures and a Great Place to Work.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt\">With big plans for the future – including purpose-driven product launches, new brick-and-mortar retail locations, and establishing ourselves as leaders in the travel industry – we’re looking for passionate, skilled, and driven individuals to join our team.</span><br></p>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"color: rgb(66, 66, 66)\">As a </span><span style=\"color: rgb(66, 66, 66); font-weight: bold\">Store Manager </span><span style=\"color: rgb(66, 66, 66)\">for the </span><span style=\"color: rgb(66, 66, 66); font-weight: bold\">Retail Experience </span><span style=\"color: rgb(66, 66, 66)\">team, you will have a fulfilling career upholding standards of Guest experience &amp; operational excellence.</span></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Responsibilities</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"color: rgb(66, 66, 66); font-weight: bold\">Champion Monos’ vision of redefining retail by infusing hospitality</span><span style=\"color: rgb(66, 66, 66)\"> into every aspect of the customer journey. Ensure that stores are more than just places to shop—they should feel like welcoming, thoughtfully curated experiences that leave a lasting impression on every guest.</span></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"color: rgb(66, 66, 66); font-weight: bold\">Oversee daily store operations</span><span style=\"color: rgb(66, 66, 66)\">, including store opening and closing procedures, POS transaction accuracy, product receiving and processing, visual merchandising execution, inventory controls, and store cleanliness.</span></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"color: rgb(66, 66, 66); font-weight: bold\">Recruit, hire, and onboard new employees</span><span style=\"color: rgb(66, 66, 66)\">, ensuring all staff are trained according to Monos brand standards, operational procedures, and health/safety requirements.</span></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"color: rgb(66, 66, 66); font-weight: bold\">Develop and coach team members </span><span style=\"color: rgb(66, 66, 66)\">through regular feedback, training sessions, performance reviews, and real-time support to strengthen skills in Guest service, selling, and product knowledge.</span></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"color: rgb(66, 66, 66); font-weight: bold\">Build and maintain weekly schedules</span><span style=\"color: rgb(66, 66, 66)\">, manage shift coverage, approve time off, and ensure compliance with applicable labor laws, including break times and working hour limitations.</span></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"color: rgb(66, 66, 66); font-weight: bold\">Foster a positive and inclusive team culture</span><span style=\"color: rgb(66, 66, 66)\">, resolve team-related concerns in a timely and professional manner, and conduct disciplinary conversations when needed, in partnership with HQ and People &amp; Culture team.</span></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"color: rgb(66, 66, 66); font-weight: bold\">Monitor and analyze key performance indicators (KPIs) </span><span style=\"color: rgb(66, 66, 66)\">such as sales, conversion, AOV, UPT, and CSAT scores; use data to inform store strategies and improve performance.</span></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"color: rgb(66, 66, 66); font-weight: bold\">Respond to Guest feedback and online reviews</span><span style=\"color: rgb(66, 66, 66)\"> (e.g., Google Reviews) to uphold Monos’ brand reputation and ensure Guest satisfaction is proactively addressed.</span></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"color: rgb(66, 66, 66); font-weight: bold\">Ensure compliance with visual merchandising standards</span><span style=\"color: rgb(66, 66, 66)\">, keeping displays aligned with seasonal directives and storytelling objectives outlined by HQ.</span></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"color: rgb(66, 66, 66); font-weight: bold\">Maintain compliance with all company policies and safety protocols</span><span style=\"color: rgb(66, 66, 66)\">, including training team members on emergency procedures, theft prevention, and incident reporting.</span></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"color: rgb(66, 66, 66); font-weight: bold\">Partner with HQ departments</span><span style=\"color: rgb(66, 66, 66)\">, including Retail Operations, Marketing, People &amp; Culture, and VM, to support store initiatives, implement campaigns, and report on business insights.</span></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"color: rgb(66, 66, 66); font-weight: bold\">Drive business development within the store</span><span style=\"color: rgb(66, 66, 66)\"> through strong commercial acumen, local community outreach, and identifying operational efficiencies or growth opportunities.</span></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"color: rgb(66, 66, 66); font-weight: bold\">Plan and lead team engagement activities</span><span style=\"color: rgb(66, 66, 66)\">, including team meetings, product launches, and training workshops that strengthen store morale and alignment with company goals.</span></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"color: rgb(66, 66, 66); font-weight: bold\">May be asked to travel periodically t</span><span style=\"color: rgb(66, 66, 66)\">o provide support during new store openings, assist with leadership training, or contribute to strategic expansion efforts across regions.</span></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"color: rgb(66, 66, 66); font-weight: bold\">Perform other duties as assigned by HQ or leadership</span><span style=\"color: rgb(66, 66, 66)\">, in support of overall business and operational needs.</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-family: Inter, sans-serif\"><span style=\"color: rgb(66, 66, 66); font-weight: bold\">Drive the business</span><span style=\"color: rgb(66, 66, 66)\"> through good business sense and aptitude </span></span><span style=\"font-family: Inter, sans-serif\"><br></span><span style=\"font-family: Inter, sans-serif\"><br></span></span></li>\n</ul>\n<p><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Core Competencies</span></p>\n<ul>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt\">Team leadership &amp; coaching  </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"color: rgb(66, 66, 66)\">Effective sales, service, and marketing </span><br></span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt\">Problem solving &amp; decision making</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt\">Communication</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt\">Teamwork &amp; collaboration </span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt\">Operational management </span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt\">Change management </span><br><br></li>\n</ul>\n<p><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Experience Level</span></p>\n<ul>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt\">4-6 years experience in retail or hospitality in a management role</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt\">Strong leadership skills with the ability to act as an inspirational and motivating leader</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt\">Outstanding customer service skills</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt\">Inventory management and merchandising experience</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt\">Exceptional communication skills to be able to communicate effectively with store team and customers</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt\">Experience using Shopify is an asset but not required</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt\">Must be able to work flexible hours including evenings and weekends</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt\">Able to lift and carry 25-30lbs</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Bonus points if you have skills in: </span></p>\n<ul>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt\">Hospitality or similar industry experience </span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt\">Experience in luxury or premium retail environments</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt\">Experience with F&amp;B (Food &amp; Beverage) operations within a retail setting</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt\">Familiarity with retail technologies and data-driven decision-making</span><br><br></li>\n</ul>\n<p><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Why be a part of Monos?</span></p>\n<ul>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt\">Rocketing growth – yours and ours. At Monos, there are lots of opportunities for personal and professional growth. That's because we believe in developing, investing, and promoting from within.</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt\">Outstanding culture - entrepreneurial, fun and leads with empathy</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt\">Company discount on Monos luggage for yourself and friends/family</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt\">Competitive salary</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt\">Bonus Program </span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt\">Health and dental benefits </span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt\">Paid vacation time off </span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt\">Ability to participate in corporate retreat</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt\">Free Starter luggage pack </span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt\">Annual company townhall participation</span><br><br></li>\n</ul>\n<p><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Compensation:</span></p>\n<p><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt\">Our compensation philosophy emphasizes fair recognition of employee contributions through competitive salaries and performance-based incentives, grounded in market analysis and a commitment to internal equity.</span></p>\n<p><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt\">$80,000 - $90,000 Annually</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Our Retail Values:</span></p>\n<ul>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt\">We take care of our Crew</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt\">We deliver exceptional experiences</span></li>\n<li><span style=\"color: rgb(66, 66, 66); font-family: Inter, sans-serif; font-size: 12pt\">We operate with excellence</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"color: rgb(55, 65, 81); font-weight: bold\">To Apply:</span><span style=\"color: rgb(55, 65, 81); font-weight: bold\"><br></span><span style=\"color: rgb(55, 65, 81)\">Please submit </span><span style=\"color: rgb(55, 65, 81); font-weight: bold\">both via the link below:</span></span></p>\n<ul>\n<li><span style=\"color: rgb(55, 65, 81); font-family: Inter, sans-serif; font-size: 12pt\">Your resume</span></li>\n<li><span style=\"color: rgb(55, 65, 81); font-family: Inter, sans-serif; font-size: 12pt\">A short video interview </span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"color: rgb(55, 65, 81); font-weight: bold\">Applications without a completed video interview will not be considered.</span></span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-family: Inter, sans-serif\"><br><span style=\"color: rgb(55, 65, 81)\">This helps us review all candidates consistently and get to know you beyond your resume.</span></span><span style=\"font-family: Inter, sans-serif\"><br></span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"color: rgb(55, 65, 81); font-weight: bold\">Video Interview Link:</span><a href=\"https://hire.li/JSFUQV648lzvEvNZP4kGF\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: bold\"> <span style=\"color: rgb(68, 68, 68)\">https://hire.li/9jOhKU-avU2vu_MLHwk99</span></span></a></span></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"color: rgb(55, 65, 81); font-family: Inter, sans-serif; font-size: 12pt; font-style: italic\">Monos upholds Equal Employment Opportunity principles. We are dedicated to fostering a respectful, diverse, and inclusive hiring environment across all the communities we serve, encouraging individuals to express their authentic selves. Our commitment to fair hiring practices extends to all candidates and employees, irrespective of race, ethnicity, citizenship, creed, place of origin, religion, gender, gender identity, sexual orientation, family status, marital status, disability, age, or any other protected characteristic.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(55, 65, 81); font-family: Inter, sans-serif; font-size: 12pt; font-style: italic\">Individuals requiring accommodation at any stage of the recruitment process may notify the hiring manager or indicate their needs during the application process, and we will work with them to provide appropriate support in accordance with applicable legislation.</span></p>",
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    "jobOpeningStatus": "Open",
    "minimumExperience": "Senior Manager/Supervisor",
    "jobOpeningShareUrl": "https://monos.bamboohr.com/careers/88",
    "employmentStatusLabel": "Full-Time"
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}