Home › Companies › Dmlawusa › Client Intake Specialist (Customer Support)
Client Intake Specialist (Customer Support)
Dmlawusa · Kansas City, MO · On Site · Active · JazzHR / ApplyToJob
Job facts
| Field | Value |
|---|---|
| Company | Dmlawusa |
| Title | Client Intake Specialist (Customer Support) |
| Normalized title | - |
| Department / team | - |
| Location | Kansas City, MO, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | JazzHR / ApplyToJob |
| Posted / first seen | 2026-05-12 / 2026-05-30 |
| Changed / last seen | 2026-05-30 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Dmlawusa. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through JazzHR / ApplyToJob. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Kansas City. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Dmlawusa |
| Source | 14d4520a-de83-404b-bfcf-d60ddcae743a |
| ATS provider | JazzHR / ApplyToJob |
Description
We are excited to grow our customer support team! If you are looking for a competitive base salary, plus the opportunity to earn an impact based bonus you’ll want to read on. And, we have an excellent training program so law firm experience is not required.
Preferred Experience: Experience in customer service, call center, sales, or client-facing roles Strong time management and ability to prioritize tasks effectively Detail-oriented with a strong sense of follow-through Clear and professional communication skills
Job Overview:
We are seeking a Client Intake Specialist (Customer Support) who will serve as the first point of contact, ensuring a positive experience for potential clients. The Client Intake Specialist will navigate high-stakes discussions and secure formal agreements to convert inquiries into active cases. This role is vital in driving the firm’s growth by building immediate rapport with potential clients and serving as their link to the legal team.
Key Responsibilities: Serve as the first point of contact for prospective clients (phone, email, text) Gather basic information using call guidelines to assess fit (no legal advice required) Route qualified inquiries to attorneys or team members Follow up with clients to gather additional information and maintain engagement Maintain accurate records while protecting confidentiality Support a smooth, high-quality intake process in a fast-paced environment
The ideal candidate is a strong listener who communicates with care and clarity, builds trust quickly, and confidently gathers key details while guiding clients through next steps.
Why Join Us:
Join a collaborative, high-energy team where you’ll make a meaningful impact, enjoy strong benefits and flexibility, and have clear opportunities for long-term growth in the legal field.
Compensation:
Our Client rewards excellence. Your earning potential is tied directly to your impact on the clients and the firm: Base Salary: $40,000 Bonus: Up to $6,000 a month
Hours & Schedule: Various shifts—including standard business hours, evenings, and a collaborative weekend/holiday rotation—to ensure 24/7 advocacy and a healthy work-life balance.
Total Rewards & Culture: Culture of Connection: We work hard and celebrate harder. Enjoy a vibrant team atmosphere with catered department lunches, off-site happy hours, and regular team-building events that keep our energy high. Health & Wellness: Premium Medical, Dental, and Vision plus Company-Paid Life and Disability. Work-Life Integration: 120 hours (3 weeks) of Flexible PTO to recharge. Commuter Perk: Complimentary On-Site Garage Parking—save time and money in the heart of KC. Stability & Growth: Join an energetic, expanding team with clear pathways for career advancement within the legal field. Future Planning: 401(k) retirement plan with a company match up to 4%.
EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
DM Injury Law, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training .
Full job record
| Job ID | d6d2e1cb22eacf72f99b0be8bb1c496b0ceb89e7 |
| Org ID | b4bdf267-7d72-4c45-9140-f652469def65 |
| Source ID | 14d4520a-de83-404b-bfcf-d60ddcae743a |
| Board ID | 14d4520a-de83-404b-bfcf-d60ddcae743a |
| Provider | jazzhr |
| Provider Job Key | MupwYlG8b6 |
| Title | Client Intake Specialist (Customer Support) |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Kansas City, MO |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | MO |
| City | Kansas City |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://dmlawusa.applytojob.com/apply/MupwYlG8b6/Client-Intake-Specialist-Customer-Support |
| Apply URL | https://dmlawusa.applytojob.com/apply/MupwYlG8b6/Client-Intake-Specialist-Customer-Support |
| First Seen At | 2026-05-30 05:41:53Z |
| Last Seen At | 2026-06-06 19:22:18Z |
| Last Checked At | 2026-06-06 19:22:18Z |
| Last Changed At | 2026-05-30 05:41:53Z |
| Inactive At | — |
| Source Posted At | 2026-05-12 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=jazzhr/board=dmlawusa/date=2026-06-06/2026-06-06T19-22-16-203Z-40352629d164e93877983b5d3db6de5067aec050172e0556750635922f0503c4.json |
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"description_html": "<span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">We are excited to grow our customer support team! If you are looking for a competitive base salary, plus the opportunity to earn an impact based bonus you’ll want to read on. And, we have an excellent training program so law firm experience is not required. </span></span></span></b></span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Preferred Experience: </span></span></span></b></span></span></span><ul><li style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Experience in customer service, call center, sales, or client-facing roles</span></span></span></span></span></span></li><li style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Strong time management and ability to prioritize tasks effectively</span></span></span></span></span></span></li><li style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Detail-oriented with a strong sense of follow-through</span></span></span></span></span></span></li><li style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Clear and professional communication skills </span></span></span></span></span></span></li></ul><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Job Overview:</span></span></span></b></span></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">We are seeking a <b>Client Intake Specialist (Customer Support) </b>who will serve as the first point of contact, ensuring a positive experience for potential clients. The Client Intake Specialist will navigate high-stakes discussions and secure formal agreements to convert inquiries into active cases. This role is vital in driving the firm’s growth by building immediate rapport with potential clients and serving as their link to the legal team. </span></span></span></span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Key Responsibilities:</span></span></span></b></span></span></span></span><ul><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Serve as the first point of contact for prospective clients (phone, email, text)</span></span></span></span></span></span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Gather basic information using call guidelines to assess fit (no legal advice required)</span></span></span></span></span></span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Route qualified inquiries to attorneys or team members</span></span></span></span></span></span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Follow up with clients to gather additional information and maintain engagement</span></span></span></span></span></span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Maintain accurate records while protecting confidentiality</span></span></span></span></span></span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Support a smooth, high-quality intake process in a fast-paced environment</span></span></span></span></span></span></span></li></ul><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">The ideal candidate is a strong listener who communicates with care and clarity, builds trust quickly, and confidently gathers key details while guiding clients through next steps.</span></span></span></span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Why Join Us:</span></span></span></b></span></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Join a collaborative, high-energy team where you’ll make a meaningful impact, enjoy strong benefits and flexibility, and have clear opportunities for long-term growth in the legal field.</span></span></span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Compensation:</span></span></span></b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Our Client rewards excellence. Your earning potential is tied directly to your impact on the clients and the firm:</span></span></span></span></span></span><ul><li style=\"list-style-type:none;\"><ul style=\"list-style-type:disc;\"><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Base Salary: $40,000 </span></span></span></span></span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Bonus: Up to $6,000 a month </span></span></span></span></span></span></li></ul></li></ul><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Hours & Schedule: </span></span></span></b></span></span></span><ul><li style=\"list-style-type:none;\"><ul style=\"list-style-type:disc;\"><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Various shifts—including standard business hours, evenings, and a collaborative weekend/holiday rotation—to ensure 24/7 advocacy and a healthy work-life balance. </span></span></span></span></span></span></li></ul></li></ul><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Total Rewards & Culture:</span></span></span></b></span></span></span><ul><li style=\"list-style-type:none;\"><ul style=\"list-style-type:disc;\"><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Culture of Connection: We work hard and celebrate harder. Enjoy a vibrant team atmosphere with catered department lunches, off-site happy hours, and regular team-building events that keep our energy high. </span></span></span></span></span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Health & Wellness: Premium Medical, Dental, and Vision plus Company-Paid Life and Disability. </span></span></span></span></span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Work-Life Integration: 120 hours (3 weeks) of Flexible PTO to recharge. </span></span></span></span></span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Commuter Perk: Complimentary On-Site Garage Parking—save time and money in the heart of KC. </span></span></span></span></span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Stability & Growth: Join an energetic, expanding team with clear pathways for career advancement within the legal field. </span></span></span></span></span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Future Planning: 401(k) retirement plan with a company match up to 4%. </span></span></span></span></span></span></li></ul></li></ul><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER</span></span></span></b><br><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">DM Injury Law, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training</span></span></span><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\">.</span></span></span></span></span><br> ",
"description_text": "We are excited to grow our customer support team! If you are looking for a competitive base salary, plus the opportunity to earn an impact based bonus you’ll want to read on. And, we have an excellent training program so law firm experience is not required.\n Preferred Experience: Experience in customer service, call center, sales, or client-facing roles\n Strong time management and ability to prioritize tasks effectively\n Detail-oriented with a strong sense of follow-through\n Clear and professional communication skills\n Job Overview:\n We are seeking a Client Intake Specialist (Customer Support) who will serve as the first point of contact, ensuring a positive experience for potential clients. The Client Intake Specialist will navigate high-stakes discussions and secure formal agreements to convert inquiries into active cases. This role is vital in driving the firm’s growth by building immediate rapport with potential clients and serving as their link to the legal team.\n Key Responsibilities: Serve as the first point of contact for prospective clients (phone, email, text)\n Gather basic information using call guidelines to assess fit (no legal advice required)\n Route qualified inquiries to attorneys or team members\n Follow up with clients to gather additional information and maintain engagement\n Maintain accurate records while protecting confidentiality\n Support a smooth, high-quality intake process in a fast-paced environment\n The ideal candidate is a strong listener who communicates with care and clarity, builds trust quickly, and confidently gathers key details while guiding clients through next steps.\n Why Join Us:\n Join a collaborative, high-energy team where you’ll make a meaningful impact, enjoy strong benefits and flexibility, and have clear opportunities for long-term growth in the legal field.\n Compensation:\n Our Client rewards excellence. Your earning potential is tied directly to your impact on the clients and the firm: Base Salary: $40,000\n Bonus: Up to $6,000 a month\n Hours & Schedule: Various shifts—including standard business hours, evenings, and a collaborative weekend/holiday rotation—to ensure 24/7 advocacy and a healthy work-life balance.\n Total Rewards & Culture: Culture of Connection: We work hard and celebrate harder. Enjoy a vibrant team atmosphere with catered department lunches, off-site happy hours, and regular team-building events that keep our energy high.\n Health & Wellness: Premium Medical, Dental, and Vision plus Company-Paid Life and Disability.\n Work-Life Integration: 120 hours (3 weeks) of Flexible PTO to recharge.\n Commuter Perk: Complimentary On-Site Garage Parking—save time and money in the heart of KC.\n Stability & Growth: Join an energetic, expanding team with clear pathways for career advancement within the legal field.\n Future Planning: 401(k) retirement plan with a company match up to 4%.\n EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER\n DM Injury Law, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training .",
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"datePosted": "2026-05-12",
"description": "<span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">We are excited to grow our customer support team! If you are looking for a competitive base salary, plus the opportunity to earn an impact based bonus you’ll want to read on. And, we have an excellent training program so law firm experience is not required. </span></span></span></b></span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Preferred Experience: </span></span></span></b></span></span></span><ul><li style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Experience in customer service, call center, sales, or client-facing roles</span></span></span></span></span></span></li><li style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Strong time management and ability to prioritize tasks effectively</span></span></span></span></span></span></li><li style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Detail-oriented with a strong sense of follow-through</span></span></span></span></span></span></li><li style=\"margin-left:8px;text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Clear and professional communication skills </span></span></span></span></span></span></li></ul><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Job Overview:</span></span></span></b></span></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">We are seeking a <b>Client Intake Specialist (Customer Support) </b>who will serve as the first point of contact, ensuring a positive experience for potential clients. The Client Intake Specialist will navigate high-stakes discussions and secure formal agreements to convert inquiries into active cases. This role is vital in driving the firm’s growth by building immediate rapport with potential clients and serving as their link to the legal team. </span></span></span></span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Key Responsibilities:</span></span></span></b></span></span></span></span><ul><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Serve as the first point of contact for prospective clients (phone, email, text)</span></span></span></span></span></span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Gather basic information using call guidelines to assess fit (no legal advice required)</span></span></span></span></span></span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Route qualified inquiries to attorneys or team members</span></span></span></span></span></span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Follow up with clients to gather additional information and maintain engagement</span></span></span></span></span></span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Maintain accurate records while protecting confidentiality</span></span></span></span></span></span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Support a smooth, high-quality intake process in a fast-paced environment</span></span></span></span></span></span></span></li></ul><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">The ideal candidate is a strong listener who communicates with care and clarity, builds trust quickly, and confidently gathers key details while guiding clients through next steps.</span></span></span></span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Why Join Us:</span></span></span></b></span></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Join a collaborative, high-energy team where you’ll make a meaningful impact, enjoy strong benefits and flexibility, and have clear opportunities for long-term growth in the legal field.</span></span></span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Compensation:</span></span></span></b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Our Client rewards excellence. Your earning potential is tied directly to your impact on the clients and the firm:</span></span></span></span></span></span><ul><li style=\"list-style-type:none;\"><ul style=\"list-style-type:disc;\"><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Base Salary: $40,000 </span></span></span></span></span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Bonus: Up to $6,000 a month </span></span></span></span></span></span></li></ul></li></ul><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Hours & Schedule: </span></span></span></b></span></span></span><ul><li style=\"list-style-type:none;\"><ul style=\"list-style-type:disc;\"><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Various shifts—including standard business hours, evenings, and a collaborative weekend/holiday rotation—to ensure 24/7 advocacy and a healthy work-life balance. </span></span></span></span></span></span></li></ul></li></ul><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Total Rewards & Culture:</span></span></span></b></span></span></span><ul><li style=\"list-style-type:none;\"><ul style=\"list-style-type:disc;\"><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Culture of Connection: We work hard and celebrate harder. Enjoy a vibrant team atmosphere with catered department lunches, off-site happy hours, and regular team-building events that keep our energy high. </span></span></span></span></span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Health & Wellness: Premium Medical, Dental, and Vision plus Company-Paid Life and Disability. </span></span></span></span></span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Work-Life Integration: 120 hours (3 weeks) of Flexible PTO to recharge. </span></span></span></span></span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Commuter Perk: Complimentary On-Site Garage Parking—save time and money in the heart of KC. </span></span></span></span></span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Stability & Growth: Join an energetic, expanding team with clear pathways for career advancement within the legal field. </span></span></span></span></span></span></li><li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Future Planning: 401(k) retirement plan with a company match up to 4%. </span></span></span></span></span></span></li></ul></li></ul><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER</span></span></span></b><br><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">DM Injury Law, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training</span></span></span><span style=\"font-size:11.5pt;\"><span style=\"line-height:115%;\">.</span></span></span></span></span><br> ",
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