Collections Specialist

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    "requisitionDescription": "<div><div><link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"></div><p style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\">This position can be based in Kennesaw, GA or Los Colinas, TX</span></p><p id=\"isPasted\" style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style='color: rgb(0, 0, 0); font-family: ProximaNova, \"sans-serif\"; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;'>Whether it&rsquo;s helping consumers unlock access to affordable loans, empowering customers to build their financial potential, or nurturing a company culture of inclusion and innovation, LendingPoint believes everyone deserves to feel the power of possibilities. Honest, goal-oriented, and openminded are just a few trademarks of our team, and we&rsquo;re looking to add a like-minded team member to help us ensure a best-in-class customer application experience every time. More than just a job, LendingPoint is an exciting career choice where people find a purpose in their work, celebrate success, and support one another. Contribute your knowledge of best practices and help us take LendingPoint to the next level in a rapidly growing industry. Explore your next possibility at LendingPoint, named one of &ldquo;Atlanta&rsquo;s Best Places to Work 2021.&rdquo;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><span style=\"color: rgb(0, 0, 0);\"><span style=\"font-size: 14px;\"><span style=\"font-family: arial,sans-serif;\"><span style=\"box-sizing: border-box; outline: none;\"><strong style=\"font-weight: 600; box-sizing: border-box; outline: none;\">What&rsquo;s In It For You?&nbsp;</strong></span></span></span></span></p><ul style=\"box-sizing: border-box; margin-top: 0px; margin-bottom: 10px; line-height: 1.42857; color: rgb(0, 0, 0); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; list-style-position: inside; font-family: ProximaNova, sans-serif; outline: none; background-color: rgb(255, 255, 255);\" type=\"disc\"><li style=\"box-sizing: border-box; outline: none; margin: 0px; padding: 0px; font-size: 14px; line-height: 1.5em; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><span style=\"box-sizing: border-box; outline: none;\"><strong style=\"font-weight: 600; box-sizing: border-box; outline: none;\">Competitive Base Salary</strong></span></li><li style=\"box-sizing: border-box; outline: none; margin: 0px; padding: 0px; font-size: 14px; line-height: 1.5em; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><span style=\"box-sizing: border-box; outline: none;\"><strong style=\"font-weight: 600; box-sizing: border-box; outline: none;\">Excellent Benefits Package That Includes: Medical/Dental/Vision, 401(k) match, Paid Holidays, and more!&nbsp;</strong></span></li><li style=\"box-sizing: border-box; outline: none; margin: 0px; padding: 0px; font-size: 14px; line-height: 1.5em; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><span style=\"box-sizing: border-box; outline: none;\">Team Oriented Fast-Paced Fun Environment</span></li><li style=\"box-sizing: border-box; outline: none; margin: 0px; padding: 0px; font-size: 14px; line-height: 1.5em; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><span style=\"box-sizing: border-box; outline: none;\">Dedicated and experienced Management Team</span></li><li style=\"box-sizing: border-box; outline: none; margin: 0px; padding: 0px; font-size: 14px; line-height: 1.5em; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><span style=\"box-sizing: border-box; outline: none;\">On-going training and investment in our employees</span></li></ul><p style=\"margin: 0px 0px 15px; line-height: 1.42857; box-sizing: border-box; color: rgb(0, 0, 0); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: ProximaNova, sans-serif; outline: none; padding: 0px; background-color: rgb(255, 255, 255);\"><span style=\"color: rgb(0, 0, 0);\"><span style=\"font-size: 14px;\"><span style=\"font-family: arial,sans-serif;\"><span style=\"box-sizing: border-box; outline: none;\"><strong style=\"font-weight: 600; box-sizing: border-box; outline: none;\">What You&rsquo;ll Do Day to Day:</strong></span></span></span></span></p><p style=\"text-align:start;\"><span style=\"color: rgb(0, 0, 0);\"><span style=\"font-size: 14px;\"><span style=\"font-family: arial,sans-serif;\"><span style=\"background-color: rgb(255, 255, 255);\">Responsible for collecting on designated accounts, maintain good customer relations with borrower and effectively solve problems in an effort to resolve account delinquency and prevent losses.&nbsp;</span>&nbsp;</span></span></span></p><p style=\"text-align:left;\"><span style=\"color: rgb(0, 0, 0);\"><span style=\"font-size: 14px;\"><span style=\"font-family: arial,sans-serif;\"><span style=\"background-color: rgb(255, 255, 255);\">ESSENTIAL JOB FUNCTIONS:</span>&nbsp;</span></span></span></p><ul><li dir=\"auto\" style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"background-color: rgb(255, 255, 255);\">Establish telephone and email contact with customers to determine reason for delinquency and understand of what they can do to bring the account current.</span>&nbsp;</li><li dir=\"auto\" style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"background-color: rgb(255, 255, 255);\">Develop customer relations to establish an understanding of what has changed with their situation. This would include follow-up contact, promise to pay dates are met, and all written notices require under the Fair Debt Collection Practices are followed.</span>&nbsp;</li><li dir=\"auto\" style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"background-color: rgb(255, 255, 255);\">Prevent impending loss and increase profitability through negotiation and enforcement of scheduled collection campaigns.</span>&nbsp;</li><li dir=\"auto\" style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"background-color: rgb(255, 255, 255);\">Negotiate account resolution and accurately input and document actions within the collection systems while maintaining company performance and productivity standards.&nbsp;</span>&nbsp;</li><li dir=\"auto\" style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"background-color: rgb(255, 255, 255);\">Review, process and verify accounts and account balances.&nbsp;</span>&nbsp;</li><li dir=\"auto\" style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"background-color: rgb(255, 255, 255);\">Make decision with regards to the loans best course of action to include but not limited to payment plans, workout agreements and recovery plans in accordance to our company policy and procedures.</span>&nbsp;</li><li dir=\"auto\" style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"background-color: rgb(255, 255, 255);\">Perform investigative activities to evaluate and determine the whereabouts of customers through database searches and system records (skip tracing).</span>&nbsp;</li><li dir=\"auto\" style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"background-color: rgb(255, 255, 255);\">Conduct all collection efforts in accordance with company policy and procedures.</span>&nbsp;</li><li dir=\"auto\" style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"background-color: rgb(255, 255, 255);\">Represent the company in a professional and enthusiastic manner by providing an exceptional level of customer service, supporting the mission statement, and adhering to our core values in all functions of the job responsibilities and interaction our customers.&nbsp;</span>&nbsp;</li><li dir=\"auto\" style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"background-color: rgb(255, 255, 255);\">Maintain up-to-date and accurate information in the company designated systems, including but not limited to customer contact information.</span>&nbsp;</li><li dir=\"auto\" style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"background-color: rgb(255, 255, 255);\">Maintain the defined minimum monthly Quality Assurance score.&nbsp;</span>&nbsp;</li></ul><p style=\"text-align:start;\"><span style=\"color: rgb(0, 0, 0);\"><span style=\"font-size: 14px;\"><span style=\"font-family: arial,sans-serif;\">&nbsp;</span></span></span></p><p style=\"text-align:left;\"><span style=\"color: rgb(0, 0, 0);\"><span style=\"font-size: 14px;\"><span style=\"font-family: arial,sans-serif;\"><span style=\"background-color: rgb(255, 255, 255);\">OTHER JOB FUNCTIONS:</span>&nbsp;</span></span></span></p><ul><li dir=\"auto\" style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"background-color: rgb(255, 255, 255);\">Must be able to work overtime, as needed.</span>&nbsp;</li><li dir=\"auto\" style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"background-color: rgb(255, 255, 255);\">Must be able to work a Flexible schedule.</span>&nbsp;</li><li dir=\"auto\" style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"background-color: rgb(255, 255, 255);\">Must be able to work weekends.&nbsp;</span>&nbsp;</li></ul><p style=\"text-align:start;\"><span style=\"color: rgb(0, 0, 0);\"><span style=\"font-size: 14px;\"><span style=\"font-family: arial,sans-serif;\"><br></span></span></span></p><p style=\"text-align:left;\"><span style=\"color: rgb(0, 0, 0);\"><span style=\"font-size: 14px;\"><span style=\"font-family: arial,sans-serif;\"><span style=\"background-color: rgb(255, 255, 255);\">MINIMUM QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required.&nbsp;</span>&nbsp;</span></span></span></p><ul><li dir=\"auto\" style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"background-color: rgb(255, 255, 255);\">High School Diploma or Equivalent&nbsp;</span>&nbsp;</li><li dir=\"auto\" style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"background-color: rgb(255, 255, 255);\">Two (2) years of collections experience&nbsp;</span>&nbsp;</li><li dir=\"auto\" style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"background-color: rgb(255, 255, 255);\">Proficient in e-mail management, MS Office Suite (Word, Excel)</span>&nbsp;</li><li dir=\"auto\" style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"background-color: rgb(255, 255, 255);\">Basic knowledge of FDCPA, UDAAP, TCPA, FCRA and CFPB&nbsp;</span>&nbsp;</li><li dir=\"auto\" style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"background-color: rgb(255, 255, 255);\">Excellent verbal and written communication skills</span>&nbsp;</li><li dir=\"auto\" style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><span style=\"background-color: rgb(255, 255, 255);\">Understand and apply sound business math skills&nbsp;</span></li></ul><p style=\"text-align:start;\"><br></p><p><br></p><p><br></p></div>\n",
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