Home › Companies › CF79F425A60F4CDEEE5CD17099BFD50D › Practice Supervisor
Practice Supervisor
CF79F425A60F4CDEEE5CD17099BFD50D · 637 Washington Street - Boston, MA 02124; 637 Washington Street, Boston, MA, 2124, USA · On Site · Active · $62,400–$97,220 / year · Paycom ATS
Job facts
| Field | Value |
|---|---|
| Company | CF79F425A60F4CDEEE5CD17099BFD50D |
| Title | Practice Supervisor |
| Normalized title | - |
| Department / team | - |
| Location | Boston, MA, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | $62,400–$97,220 / year |
| Status | active |
| ATS provider | Paycom ATS |
| Posted / first seen | 2026-05-07 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-22 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from CF79F425A60F4CDEEE5CD17099BFD50D. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Paycom ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Boston. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | CF79F425A60F4CDEEE5CD17099BFD50D |
| Source | a1271aee-9705-48b5-aaff-e7cfa448fb6c |
| ATS provider | Paycom ATS |
Description
Description
Codman Square Health Center is a Federally Qualified Health Center serving a diverse community in Dorchester, MA, and surrounding neighborhoods. CSHC offers a full continuum of services such as primary care, urgent care, behavioral health, care management, nutrition, family planning, optometry, dentistry, laboratory, pharmacy, radiology, and medical specialties including HIV care, substance use treatment, Hepatitis C, OB-GYN, Nephrology, and Cardiology alongside an on-site STI clinic.
CSHC is a teaching institution with academic affiliations at Boston University School of Medicine and Boston Medical Center, and a member of the Boston Accountable Care Organization. Our mission is to be our community's first choice for comprehensive, holistic, and integrated services, and to empower individuals to lead healthy lives and build thriving communities.
Position Summary:
Under the direction of the Practice Administrator, the Practice Supervisor oversees the daily operations of the Family Medicine and Urgent Care departments, the two highest-volume service lines at Codman Square Health Center.
This role ensures access to care, efficient patient flow, strong front-end revenue cycle performance, and an excellent patient experience. The Practice Supervisor works in close partnership with Clinical Leaders, Nursing, and Providers to support Codman’s mission of delivering high-quality, patient-centered care to a diverse community.
The Supervisor is expected to be highly visible in the clinic, proactively manage operations in real time, and drive performance improvement across key operational metrics.
Primary Responsibilities:
Operational Leadership
Oversee day-to-day front-end and operational workflows for Family Medicine and Urgent Care
Serve as the first point of escalation for operational issues impacting patient access or clinic flow
Ensure consistent execution of Codman operational workflows and policies
Partner with Practice Administrator and Clinical Leadership to implement operational improvements
Staff Supervision and Development
Supervise front desk, registration, and support staff across both departments
Manage staffing schedules, PTO coverage, and daily assignments
Provide real-time coaching, feedback, and performance management
Conduct annual performance reviews and corrective action as needed
Lead onboarding and training to ensure adherence to Codman workflows and systems
Provide direct coverage support during high-volume periods and call-outs
Patient Flow and Experience
Oversee patient check-in, check-out, and overall clinic throughput
Monitor and actively manage patient wait times in both Family Medicine and Urgent Care
Ensure clear communication to patients regarding delays or changes
Oversee walk-in triage coordination in partnership with nursing for Urgent Care
Resolve patient complaints and escalate appropriately when needed
Maintain a welcoming, organized, and culturally responsive environment
Revenue Cycle and Financial Performance
Ensure accuracy of registration, insurance verification, and eligibility processes
Monitor front-end workqueues, pools, and denial trends and drive timely resolution
Partner with Billing and Finance to reduce registration-related denials
Ensure point-of-service collections, copays, and sliding scale processes are followed
Oversee end-of-day reconciliation and cash handling compliance
Scheduling and Access Management
Ensure adherence to Codman scheduling standards across departments
Monitor use of templates, including new vs. established patient access
Partner with providers and leadership to optimize scheduling templates
Manage provider schedule changes, including call-outs and vacation coverage
Support patient outreach for cancellations and rescheduling
Improve access through waitlists, recalls, and advanced access workflows
Data, Reporting, and Performance Metrics
Track, analyze, and report on departmental KPIs
Identify trends and implement process improvements
Provide weekly and monthly performance updates to leadership
Core Performance Targets:
3rd Next Available Appointment:
Family Medicine: ≤ 7 days
Urgent Care: Same-day access maintained
No-Show Rate: ≤ 8%
Registration Accuracy Rate: ≥ 98%
Front-End Denial Rate (registration-related): ≤ 5%
Point-of-Service Collection Rate: ≥ 90% of expected collections
Patient Wait Time (check-in to rooming):
Family Medicine: ≤ 20 minutes
Urgent Care: ≤ 30 minutes
Open Encounters > 72 hours: ≤ 5%
Slot Utilization Rate: ≥ 85%
Administrative and Cross-Functional Support
Submit and monitor IT, facilities, and operational tickets
Oversee supply inventory and equipment readiness
Support clinical workflows such as prior authorizations and patient forms
Collaborate with Credentialing, Billing, Nursing, and Compliance teams
Assist in developing and maintaining standard operating procedures
Communication and Team Coordination
Lead or participate in daily huddles for Family Medicine and Urgent Care
Ensure alignment between front-end, nursing, and provider workflows
Communicate updates, changes, and expectations clearly to staff
Support a culture of accountability, teamwork and team based care
Ensure compliance with HIPAA and Codman policies
Additional Codman-Focused Responsibilities
Support MyChart and digital access workflows, ensuring appropriate use and patient guidance
Monitor and improve telehealth scheduling and utilization
Manage high-volume urgent care surge planning and staffing coordination
Partner with leadership on quality initiatives and grant-supported programs
Act as liaison between Operations, Nursing, and Providers to ensure alignment
Other duties and/or other departments/locations as applies.
Qualifications
Qualifications & Skills:
Bachelor’s degree preferred or equivalent experience
3–5 years of healthcare operations experience, preferably in FQHC or ambulatory care
Supervisory experience strongly preferred
Strong understanding of front-end operations, scheduling, and revenue cycle
Experience with EHR systems (eCW preferred) and reporting tools
Strong organizational, analytical, and communication skills
Ability to work in a fast-paced, high-volume environment serving a diverse patient population
Physical Requirements:
Must be able to stand or sit for prolonged periods (at least 50% of the time)
Ability to lift up to 25 pounds and load onto shelves
Visual acuity sufficient for frequent reading and computer use
Full job record
| Job ID | d6ba429cd3aa8c0e6cdc5bc517c8131355057a9e |
| Org ID | c555f9fb-fa51-4844-a2e6-fc89f4202eb9 |
| Source ID | a1271aee-9705-48b5-aaff-e7cfa448fb6c |
| Board ID | a1271aee-9705-48b5-aaff-e7cfa448fb6c |
| Provider | paycom |
| Provider Job Key | 274496 |
| Title | Practice Supervisor |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | 637 Washington Street - Boston, MA 02124; 637 Washington Street, Boston, MA, 2124, USA |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | MA |
| City | Boston |
| Salary Raw | $62,400.00 - $97,220.00 Salary |
| Salary Min | 62,400 |
| Salary Max | 97,220 |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=274496&clientkey=CF79F425A60F4CDEEE5CD17099BFD50D |
| Apply URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=274496&clientkey=CF79F425A60F4CDEEE5CD17099BFD50D |
| First Seen At | 2026-05-31 19:07:22Z |
| Last Seen At | 2026-06-22 10:09:19Z |
| Last Checked At | 2026-06-22 10:09:19Z |
| Last Changed At | 2026-05-31 19:07:22Z |
| Inactive At | — |
| Source Posted At | 2026-05-07 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=CF79F425A60F4CDEEE5CD17099BFD50D/date=2026-06-22/2026-06-22T10-09-17-335Z-b341ed8ec6bf8f95af0a615556c4a54b954b85b6c9b4d9f1d31a14d5077b5d61.json |
Event Fields
{
"content_hash": "83f71bc8d0d5e2a34a2b1d108ec75792d84d4bc4ef640e2dc317677fdec3b00e",
"source_hash": "100203ac8c5d9e5229c633645f6b82c6bdc732edc630447a7fd6b6e814e5cdd3",
"last_changed_at": "2026-05-31T19:07:22.566Z",
"active_status": "active"
}Parsed Structured
{
"dedupe": null,
"language": "en",
"location": {
"raw": "637 Washington Street - Boston, MA 02124; 637 Washington Street, Boston, MA, 2124, USA",
"city": "Boston",
"region": "MA",
"country": "United States",
"is_remote": false,
"confidence": 0.8
},
"salary_max": 97220,
"salary_min": 62400,
"inferred_at": "2026-06-22T10:09:19.248Z",
"launch_scope": {
"reason": "english_us_canada",
"included": true,
"language": "en",
"location": {
"raw": "637 Washington Street - Boston, MA 02124; 637 Washington Street, Boston, MA, 2124, USA",
"city": "Boston",
"region": "MA",
"country": "United States",
"is_remote": false,
"confidence": 0.8
},
"countries": [
"United States"
]
},
"remote_policy": null,
"salary_period": "year",
"workplace_type": "on_site",
"salary_currency": "USD"
}Extensions
{}Native Structured
{
"detail": {
"city": "Boston",
"jobId": 274496,
"level": "",
"endDate": "",
"legalId": 4376,
"isHotJob": false,
"jobShift": "Day",
"jobTitle": "Practice Supervisor",
"location": "637 Washington Street - Boston, MA 02124",
"startDate": "",
"clientCode": "0GT49",
"remoteType": "",
"description": "<p><span style=\"font-size:12pt\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"color:black\">Codman Square Health Center is a Federally Qualified Health Center serving a diverse community in Dorchester, MA, and surrounding neighborhoods. CSHC offers a full continuum of services such as primary care, urgent care, behavioral health, care management, nutrition, family planning, optometry, dentistry, laboratory, pharmacy, radiology, and medical specialties including HIV care, substance use treatment, Hepatitis C, OB-GYN, Nephrology, and Cardiology alongside an on-site STI clinic.</span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"color:black\">CSHC is a teaching institution with academic affiliations at Boston University School of Medicine and Boston Medical Center, and a member of the Boston Accountable Care Organization. Our mission is to be our community's first choice for comprehensive, holistic, and integrated services, and to empower individuals to lead healthy lives and build thriving communities.</span></span></span></p>\r\n\r\n<p style=\"text-align:justify\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"vertical-align:baseline\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"font-size:12.0pt\"><span style=\"font-family:"Times New Roman",serif\">Position Summary:</span></span></b></span></span></span></span></p>\r\n\r\n<p style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Under the direction of the Practice Administrator, the Practice Supervisor oversees the daily operations of the Family Medicine and Urgent Care departments, the two highest-volume service lines at Codman Square Health Center.</span></span></span></span></span></p>\r\n\r\n<p style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">This role ensures access to care, efficient patient flow, strong front-end revenue cycle performance, and an excellent patient experience. The Practice Supervisor works in close partnership with Clinical Leaders, Nursing, and Providers to support Codman’s mission of delivering high-quality, patient-centered care to a diverse community.</span></span></span></span></span></p>\r\n\r\n<p style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">The Supervisor is expected to be highly visible in the clinic, proactively manage operations in real time, and drive performance improvement across key operational metrics.</span></span></span></span></span></p>\r\n\r\n<p style=\"text-align:justify\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"vertical-align:baseline\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"font-size:12.0pt\"><span style=\"font-family:"Times New Roman",serif\">Primary Responsibilities:</span></span></b></span></span></span></span></p>\r\n\r\n<p style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Operational Leadership</span></span></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:13px\">\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Oversee day-to-day front-end and operational workflows for Family Medicine and Urgent Care </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Serve as the first point of escalation for operational issues impacting patient access or clinic flow </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Ensure consistent execution of Codman operational workflows and policies </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Partner with Practice Administrator and Clinical Leadership to implement operational improvements </span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<div align=\"center\" style=\"margin-right:2px; text-align:center; margin-bottom:13px\">\r\n<hr align=\"center\" size=\"2\" width=\"100%\" /></div>\r\n\r\n<p style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Staff Supervision and Development</span></span></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:13px\">\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Supervise front desk, registration, and support staff across both departments </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Manage staffing schedules, PTO coverage, and daily assignments </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Provide real-time coaching, feedback, and performance management </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Conduct annual performance reviews and corrective action as needed </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Lead onboarding and training to ensure adherence to Codman workflows and systems </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Provide direct coverage support during high-volume periods and call-outs </span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<div align=\"center\" style=\"margin-right:2px; text-align:center; margin-bottom:13px\">\r\n<hr align=\"center\" size=\"2\" width=\"100%\" /></div>\r\n\r\n<p style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Patient Flow and Experience</span></span></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:13px\">\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Oversee patient check-in, check-out, and overall clinic throughput </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Monitor and actively manage patient wait times in both Family Medicine and Urgent Care </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Ensure clear communication to patients regarding delays or changes </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Oversee walk-in triage coordination in partnership with nursing for Urgent Care </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Resolve patient complaints and escalate appropriately when needed </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Maintain a welcoming, organized, and culturally responsive environment </span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<div align=\"center\" style=\"margin-right:2px; text-align:center; margin-bottom:13px\">\r\n<hr align=\"center\" size=\"2\" width=\"100%\" /></div>\r\n\r\n<p style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Revenue Cycle and Financial Performance</span></span></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:13px\">\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Ensure accuracy of registration, insurance verification, and eligibility processes </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Monitor front-end workqueues, pools, and denial trends and drive timely resolution </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Partner with Billing and Finance to reduce registration-related denials </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Ensure point-of-service collections, copays, and sliding scale processes are followed </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Oversee end-of-day reconciliation and cash handling compliance </span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<div align=\"center\" style=\"margin-right:2px; text-align:center; margin-bottom:13px\">\r\n<hr align=\"center\" size=\"2\" width=\"100%\" /></div>\r\n\r\n<p style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Scheduling and Access Management</span></span></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:13px\">\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Ensure adherence to Codman scheduling standards across departments </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Monitor use of templates, including new vs. established patient access </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Partner with providers and leadership to optimize scheduling templates </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Manage provider schedule changes, including call-outs and vacation coverage </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Support patient outreach for cancellations and rescheduling </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Improve access through waitlists, recalls, and advanced access workflows </span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<div align=\"center\" style=\"margin-right:2px; text-align:center; margin-bottom:13px\">\r\n<hr align=\"center\" size=\"2\" width=\"100%\" /></div>\r\n\r\n<p style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Data, Reporting, and Performance Metrics</span></span></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:13px\">\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Track, analyze, and report on departmental KPIs </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Identify trends and implement process improvements </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Provide weekly and monthly performance updates to leadership </span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Core Performance Targets:</span></span></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:13px\">\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">3rd Next Available Appointment: </span></span></span></span></span></span>\r\n\r\n\t<ul style=\"list-style-type:circle\">\r\n\t\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list 1.0in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Family Medicine: ≤ 7 days </span></span></span></span></span></span></li>\r\n\t\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list 1.0in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Urgent Care: Same-day access maintained </span></span></span></span></span></span></li>\r\n\t</ul>\r\n\t</li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">No-Show Rate: ≤ 8% </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Registration Accuracy Rate: ≥ 98% </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Front-End Denial Rate (registration-related): ≤ 5% </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Point-of-Service Collection Rate: ≥ 90% of expected collections </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Patient Wait Time (check-in to rooming): </span></span></span></span></span></span>\r\n\t<ul style=\"list-style-type:circle\">\r\n\t\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list 1.0in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Family Medicine: ≤ 20 minutes </span></span></span></span></span></span></li>\r\n\t\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list 1.0in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Urgent Care: ≤ 30 minutes </span></span></span></span></span></span></li>\r\n\t</ul>\r\n\t</li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Open Encounters > 72 hours: ≤ 5% </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Slot Utilization Rate: ≥ 85% </span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<div align=\"center\" style=\"margin-right:2px; text-align:center; margin-bottom:13px\">\r\n<hr align=\"center\" size=\"2\" width=\"100%\" /></div>\r\n\r\n<p style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Administrative and Cross-Functional Support</span></span></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:13px\">\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Submit and monitor IT, facilities, and operational tickets </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Oversee supply inventory and equipment readiness </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Support clinical workflows such as prior authorizations and patient forms </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Collaborate with Credentialing, Billing, Nursing, and Compliance teams </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Assist in developing and maintaining standard operating procedures </span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<div align=\"center\" style=\"margin-right:2px; text-align:center; margin-bottom:13px\">\r\n<hr align=\"center\" size=\"2\" width=\"100%\" /></div>\r\n\r\n<p style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Communication and Team Coordination</span></span></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:13px\">\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Lead or participate in daily huddles for Family Medicine and Urgent Care </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Ensure alignment between front-end, nursing, and provider workflows </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Communicate updates, changes, and expectations clearly to staff </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Support a culture of accountability, teamwork and team based care </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Ensure compliance with HIPAA and Codman policies </span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<div align=\"center\" style=\"margin-right:2px; text-align:center; margin-bottom:13px\">\r\n<hr align=\"center\" size=\"2\" width=\"100%\" /></div>\r\n\r\n<p style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Additional Codman-Focused Responsibilities</span></span></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:13px\">\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Support MyChart and digital access workflows, ensuring appropriate use and patient guidance </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Monitor and improve telehealth scheduling and utilization </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Manage high-volume urgent care surge planning and staffing coordination </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Partner with leadership on quality initiatives and grant-supported programs </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Act as liaison between Operations, Nursing, and Providers to ensure alignment </span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"text-align:justify\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:-1.85in -1.6in -1.1in -.6in -.55in -.1in .4in .9in 1.4in 1.9in 2.4in 2.9in 3.4in 3.9in 4.15in\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"font-size:12.0pt\"><span style=\"font-family:"Times New Roman",serif\">Other duties and/or other departments/locations as applies.</span></span></b></span></span></span></span></p>\r\n",
"jobCategory": "",
"salaryRange": "$62,400.00 - $97,220.00 Salary",
"socialMedia": {
"xLink": null,
"emailLink": null,
"facebookLink": null,
"linkedInLink": null
},
"isQuickApply": false,
"positionType": "Full Time",
"countryPaidIn": "",
"googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Practice Supervisor\",\"identifier\":\"J0GT49274496\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/CF79F425A60F4CDEEE5CD17099BFD50D/jobs/274496\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=CF79F425A60F4CDEEE5CD17099BFD50D\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":62400,\"maxValue\":97220,\"unitText\":\"\"}},\"datePosted\":\"2026-05-07\",\"description\":\"Job DetailsJob Location: 637 Washington Street - Boston, MA 02124Position Type: Full TimeSalary Range: $62,400.00 - $97,220.00 SalaryJob Shift: DayCodman Square Health Center is a Federally Qualified Health Center serving a diverse community in Dorchester, MA, and surrounding neighborhoods. CSHC offers a full continuum of services such as primary care, urgent care, behavioral health, care management, nutrition, family planning, optometry, dentistry, laboratory, pharmacy, radiology, and medical specialties including HIV care, substance use treatment, Hepatitis C, OB-GYN, Nephrology, and Cardiology alongside an on-site STI clinic.\\r\\n\\r\\nCSHC is a teaching institution with academic affiliations at Boston University School of Medicine and Boston Medical Center, and a member of the Boston Accountable Care Organization. Our mission is to be our community's first choice for comprehensive, holistic, and integrated services, and to empower individuals to lead healthy lives and build thriving communities.\\r\\n\\r\\nPosition Summary:\\r\\n\\r\\nUnder the direction of the Practice Administrator, the Practice Supervisor oversees the daily operations of the Family Medicine and Urgent Care departments, the two highest-volume service lines at Codman Square Health Center.\\r\\n\\r\\nThis role ensures access to care, efficient patient flow, strong front-end revenue cycle performance, and an excellent patient experience. The Practice Supervisor works in close partnership with Clinical Leaders, Nursing, and Providers to support Codman’s mission of delivering high-quality, patient-centered care to a diverse community.\\r\\n\\r\\nThe Supervisor is expected to be highly visible in the clinic, proactively manage operations in real time, and drive performance improvement across key operational metrics.\\r\\n\\r\\nPrimary Responsibilities:\\r\\n\\r\\nOperational Leadership\\r\\n\\r\\n\\r\\n\\tOversee day-to-day front-end and operational workflows for Family Medicine and Urgent Care \\r\\n\\tServe as the first point of escalation for operational issues impacting patient access or clinic flow \\r\\n\\tEnsure consistent execution of Codman operational workflows and policies \\r\\n\\tPartner with Practice Administrator and Clinical Leadership to implement operational improvements \\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nStaff Supervision and Development\\r\\n\\r\\n\\r\\n\\tSupervise front desk, registration, and support staff across both departments \\r\\n\\tManage staffing schedules, PTO coverage, and daily assignments \\r\\n\\tProvide real-time coaching, feedback, and performance management \\r\\n\\tConduct annual performance reviews and corrective action as needed \\r\\n\\tLead onboarding and training to ensure adherence to Codman workflows and systems \\r\\n\\tProvide direct coverage support during high-volume periods and call-outs \\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nPatient Flow and Experience\\r\\n\\r\\n\\r\\n\\tOversee patient check-in, check-out, and overall clinic throughput \\r\\n\\tMonitor and actively manage patient wait times in both Family Medicine and Urgent Care \\r\\n\\tEnsure clear communication to patients regarding delays or changes \\r\\n\\tOversee walk-in triage coordination in partnership with nursing for Urgent Care \\r\\n\\tResolve patient complaints and escalate appropriately when needed \\r\\n\\tMaintain a welcoming, organized, and culturally responsive environment \\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nRevenue Cycle and Financial Performance\\r\\n\\r\\n\\r\\n\\tEnsure accuracy of registration, insurance verification, and eligibility processes \\r\\n\\tMonitor front-end workqueues, pools, and denial trends and drive timely resolution \\r\\n\\tPartner with Billing and Finance to reduce registration-related denials \\r\\n\\tEnsure point-of-service collections, copays, and sliding scale processes are followed \\r\\n\\tOversee end-of-day reconciliation and cash handling compliance \\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nScheduling and Access Management\\r\\n\\r\\n\\r\\n\\tEnsure adherence to Codman scheduling standards across departments \\r\\n\\tMonitor use of templates, including new vs. established patient access \\r\\n\\tPartner with providers and leadership to optimize scheduling templates \\r\\n\\tManage provider schedule changes, including call-outs and vacation coverage \\r\\n\\tSupport patient outreach for cancellations and rescheduling \\r\\n\\tImprove access through waitlists, recalls, and advanced access workflows \\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nData, Reporting, and Performance Metrics\\r\\n\\r\\n\\r\\n\\tTrack, analyze, and report on departmental KPIs \\r\\n\\tIdentify trends and implement process improvements \\r\\n\\tProvide weekly and monthly performance updates to leadership \\r\\n\\r\\n\\r\\nCore Performance Targets:\\r\\n\\r\\n\\r\\n\\t3rd Next Available Appointment: \\r\\n\\r\\n\\t\\r\\n\\t\\tFamily Medicine: ≤ 7 days \\r\\n\\t\\tUrgent Care: Same-day access maintained \\r\\n\\t\\r\\n\\t\\r\\n\\tNo-Show Rate: ≤ 8% \\r\\n\\tRegistration Accuracy Rate: ≥ 98% \\r\\n\\tFront-End Denial Rate (registration-related): ≤ 5% \\r\\n\\tPoint-of-Service Collection Rate: ≥ 90% of expected collections \\r\\n\\tPatient Wait Time (check-in to rooming): \\r\\n\\t\\r\\n\\t\\tFamily Medicine: ≤ 20 minutes \\r\\n\\t\\tUrgent Care: ≤ 30 minutes \\r\\n\\t\\r\\n\\t\\r\\n\\tOpen Encounters > 72 hours: ≤ 5% \\r\\n\\tSlot Utilization Rate: ≥ 85% \\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nAdministrative and Cross-Functional Support\\r\\n\\r\\n\\r\\n\\tSubmit and monitor IT, facilities, and operational tickets \\r\\n\\tOversee supply inventory and equipment readiness \\r\\n\\tSupport clinical workflows such as prior authorizations and patient forms \\r\\n\\tCollaborate with Credentialing, Billing, Nursing, and Compliance teams \\r\\n\\tAssist in developing and maintaining standard operating procedures \\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nCommunication and Team Coordination\\r\\n\\r\\n\\r\\n\\tLead or participate in daily huddles for Family Medicine and Urgent Care \\r\\n\\tEnsure alignment between front-end, nursing, and provider workflows \\r\\n\\tCommunicate updates, changes, and expectations clearly to staff \\r\\n\\tSupport a culture of accountability, teamwork and team based care \\r\\n\\tEnsure compliance with HIPAA and Codman policies \\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nAdditional Codman-Focused Responsibilities\\r\\n\\r\\n\\r\\n\\tSupport MyChart and digital access workflows, ensuring appropriate use and patient guidance \\r\\n\\tMonitor and improve telehealth scheduling and utilization \\r\\n\\tManage high-volume urgent care surge planning and staffing coordination \\r\\n\\tPartner with leadership on quality initiatives and grant-supported programs \\r\\n\\tAct as liaison between Operations, Nursing, and Providers to ensure alignment \\r\\n\\r\\n\\r\\nOther duties and/or other departments/locations as applies.\\r\\nQualificationsQualifications & Skills:\\r\\n\\r\\n\\r\\n\\tBachelor’s degree preferred or equivalent experience \\r\\n\\t3–5 years of healthcare operations experience, preferably in FQHC or ambulatory care \\r\\n\\tSupervisory experience strongly preferred \\r\\n\\tStrong understanding of front-end operations, scheduling, and revenue cycle \\r\\n\\tExperience with EHR systems (eCW preferred) and reporting tools \\r\\n\\tStrong organizational, analytical, and communication skills \\r\\n\\tAbility to work in a fast-paced, high-volume environment serving a diverse patient population\\r\\n\\r\\n\\r\\nPhysical Requirements: \\r\\n\\r\\n\\r\\n\\tMust be able to stand or sit for prolonged periods (at least 50% of the time)\\r\\n\\tAbility to lift up to 25 pounds and load onto shelves\\r\\n\\tVisual acuity sufficient for frequent reading and computer use\\r\\n\\r\\n\",\"responsibilities\":\"Codman Square Health Center is a Federally Qualified Health Center serving a diverse community in Dorchester, MA, and surrounding neighborhoods. CSHC offers a full continuum of services such as primary care, urgent care, behavioral health, care management, nutrition, family planning, optometry, dentistry, laboratory, pharmacy, radiology, and medical specialties including HIV care, substance use treatment, Hepatitis C, OB-GYN, Nephrology, and Cardiology alongside an on-site STI clinic.\\r\\n\\r\\nCSHC is a teaching institution with academic affiliations at Boston University School of Medicine and Boston Medical Center, and a member of the Boston Accountable Care Organization. Our mission is to be our community's first choice for comprehensive, holistic, and integrated services, and to empower individuals to lead healthy lives and build thriving communities.\\r\\n\\r\\nPosition Summary:\\r\\n\\r\\nUnder the direction of the Practice Administrator, the Practice Supervisor oversees the daily operations of the Family Medicine and Urgent Care departments, the two highest-volume service lines at Codman Square Health Center.\\r\\n\\r\\nThis role ensures access to care, efficient patient flow, strong front-end revenue cycle performance, and an excellent patient experience. The Practice Supervisor works in close partnership with Clinical Leaders, Nursing, and Providers to support Codman’s mission of delivering high-quality, patient-centered care to a diverse community.\\r\\n\\r\\nThe Supervisor is expected to be highly visible in the clinic, proactively manage operations in real time, and drive performance improvement across key operational metrics.\\r\\n\\r\\nPrimary Responsibilities:\\r\\n\\r\\nOperational Leadership\\r\\n\\r\\n\\r\\n\\tOversee day-to-day front-end and operational workflows for Family Medicine and Urgent Care \\r\\n\\tServe as the first point of escalation for operational issues impacting patient access or clinic flow \\r\\n\\tEnsure consistent execution of Codman operational workflows and policies \\r\\n\\tPartner with Practice Administrator and Clinical Leadership to implement operational improvements \\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nStaff Supervision and Development\\r\\n\\r\\n\\r\\n\\tSupervise front desk, registration, and support staff across both departments \\r\\n\\tManage staffing schedules, PTO coverage, and daily assignments \\r\\n\\tProvide real-time coaching, feedback, and performance management \\r\\n\\tConduct annual performance reviews and corrective action as needed \\r\\n\\tLead onboarding and training to ensure adherence to Codman workflows and systems \\r\\n\\tProvide direct coverage support during high-volume periods and call-outs \\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nPatient Flow and Experience\\r\\n\\r\\n\\r\\n\\tOversee patient check-in, check-out, and overall clinic throughput \\r\\n\\tMonitor and actively manage patient wait times in both Family Medicine and Urgent Care \\r\\n\\tEnsure clear communication to patients regarding delays or changes \\r\\n\\tOversee walk-in triage coordination in partnership with nursing for Urgent Care \\r\\n\\tResolve patient complaints and escalate appropriately when needed \\r\\n\\tMaintain a welcoming, organized, and culturally responsive environment \\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nRevenue Cycle and Financial Performance\\r\\n\\r\\n\\r\\n\\tEnsure accuracy of registration, insurance verification, and eligibility processes \\r\\n\\tMonitor front-end workqueues, pools, and denial trends and drive timely resolution \\r\\n\\tPartner with Billing and Finance to reduce registration-related denials \\r\\n\\tEnsure point-of-service collections, copays, and sliding scale processes are followed \\r\\n\\tOversee end-of-day reconciliation and cash handling compliance \\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nScheduling and Access Management\\r\\n\\r\\n\\r\\n\\tEnsure adherence to Codman scheduling standards across departments \\r\\n\\tMonitor use of templates, including new vs. established patient access \\r\\n\\tPartner with providers and leadership to optimize scheduling templates \\r\\n\\tManage provider schedule changes, including call-outs and vacation coverage \\r\\n\\tSupport patient outreach for cancellations and rescheduling \\r\\n\\tImprove access through waitlists, recalls, and advanced access workflows \\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nData, Reporting, and Performance Metrics\\r\\n\\r\\n\\r\\n\\tTrack, analyze, and report on departmental KPIs \\r\\n\\tIdentify trends and implement process improvements \\r\\n\\tProvide weekly and monthly performance updates to leadership \\r\\n\\r\\n\\r\\nCore Performance Targets:\\r\\n\\r\\n\\r\\n\\t3rd Next Available Appointment: \\r\\n\\r\\n\\t\\r\\n\\t\\tFamily Medicine: ≤ 7 days \\r\\n\\t\\tUrgent Care: Same-day access maintained \\r\\n\\t\\r\\n\\t\\r\\n\\tNo-Show Rate: ≤ 8% \\r\\n\\tRegistration Accuracy Rate: ≥ 98% \\r\\n\\tFront-End Denial Rate (registration-related): ≤ 5% \\r\\n\\tPoint-of-Service Collection Rate: ≥ 90% of expected collections \\r\\n\\tPatient Wait Time (check-in to rooming): \\r\\n\\t\\r\\n\\t\\tFamily Medicine: ≤ 20 minutes \\r\\n\\t\\tUrgent Care: ≤ 30 minutes \\r\\n\\t\\r\\n\\t\\r\\n\\tOpen Encounters > 72 hours: ≤ 5% \\r\\n\\tSlot Utilization Rate: ≥ 85% \\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nAdministrative and Cross-Functional Support\\r\\n\\r\\n\\r\\n\\tSubmit and monitor IT, facilities, and operational tickets \\r\\n\\tOversee supply inventory and equipment readiness \\r\\n\\tSupport clinical workflows such as prior authorizations and patient forms \\r\\n\\tCollaborate with Credentialing, Billing, Nursing, and Compliance teams \\r\\n\\tAssist in developing and maintaining standard operating procedures \\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nCommunication and Team Coordination\\r\\n\\r\\n\\r\\n\\tLead or participate in daily huddles for Family Medicine and Urgent Care \\r\\n\\tEnsure alignment between front-end, nursing, and provider workflows \\r\\n\\tCommunicate updates, changes, and expectations clearly to staff \\r\\n\\tSupport a culture of accountability, teamwork and team based care \\r\\n\\tEnsure compliance with HIPAA and Codman policies \\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\r\\nAdditional Codman-Focused Responsibilities\\r\\n\\r\\n\\r\\n\\tSupport MyChart and digital access workflows, ensuring appropriate use and patient guidance \\r\\n\\tMonitor and improve telehealth scheduling and utilization \\r\\n\\tManage high-volume urgent care surge planning and staffing coordination \\r\\n\\tPartner with leadership on quality initiatives and grant-supported programs \\r\\n\\tAct as liaison between Operations, Nursing, and Providers to ensure alignment \\r\\n\\r\\n\\r\\nOther duties and/or other departments/locations as applies.\\r\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"CODMAN SQUARE HEALTH CENTER INC\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=CF79F425A60F4CDEEE5CD17099BFD50D\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"637 Washington Street\",\"addressLocality\":\"Boston\",\"addressRegion\":\"MA\",\"postalCode\":2124,\"addressCountry\":\"USA\"}},\"qualifications\":\"Qualifications & Skills:\\r\\n\\r\\n\\r\\n\\tBachelor’s degree preferred or equivalent experience \\r\\n\\t3–5 years of healthcare operations experience, preferably in FQHC or ambulatory care \\r\\n\\tSupervisory experience strongly preferred \\r\\n\\tStrong understanding of front-end operations, scheduling, and revenue cycle \\r\\n\\tExperience with EHR systems (eCW preferred) and reporting tools \\r\\n\\tStrong organizational, analytical, and communication skills \\r\\n\\tAbility to work in a fast-paced, high-volume environment serving a diverse patient population\\r\\n\\r\\n\\r\\nPhysical Requirements: \\r\\n\\r\\n\\r\\n\\tMust be able to stand or sit for prolonged periods (at least 50% of the time)\\r\\n\\tAbility to lift up to 25 pounds and load onto shelves\\r\\n\\tVisual acuity sufficient for frequent reading and computer use\\r\\n\\r\\n\",\"experienceRequirements\":\"Qualifications & Skills:\\r\\n\\r\\n\\r\\n\\tBachelor’s degree preferred or equivalent experience \\r\\n\\t3–5 years of healthcare operations experience, preferably in FQHC or ambulatory care \\r\\n\\tSupervisory experience strongly preferred \\r\\n\\tStrong understanding of front-end operations, scheduling, and revenue cycle \\r\\n\\tExperience with EHR systems (eCW preferred) and reporting tools \\r\\n\\tStrong organizational, analytical, and communication skills \\r\\n\\tAbility to work in a fast-paced, high-volume environment serving a diverse patient population\\r\\n\\r\\n\\r\\nPhysical Requirements: \\r\\n\\r\\n\\r\\n\\tMust be able to stand or sit for prolonged periods (at least 50% of the time)\\r\\n\\tAbility to lift up to 25 pounds and load onto shelves\\r\\n\\tVisual acuity sufficient for frequent reading and computer use\\r\\n\\r\\n\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Day\"}",
"applyAvailable": true,
"educationLevel": "",
"qualifications": "<p style=\"text-align:justify\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:-1.85in -1.6in -1.1in -.6in -.55in -.1in .4in .9in 1.4in 1.9in 2.4in 2.9in 3.4in 3.9in 4.15in\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"font-size:12.0pt\"><span style=\"font-family:"Times New Roman",serif\">Qualifications & Skills:</span></span></b></span></span></span></span></p>\r\n\r\n<ul style=\"margin-bottom:13px\">\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Bachelor’s degree preferred or equivalent experience </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">3–5 years of healthcare operations experience, preferably in FQHC or ambulatory care </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Supervisory experience strongly preferred </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Strong understanding of front-end operations, scheduling, and revenue cycle </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Experience with EHR systems (eCW preferred) and reporting tools </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Strong organizational, analytical, and communication skills </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-right:2px; margin-bottom:13px\"><span style=\"font-size:11pt\"><span style=\"tab-stops:list .5in\"><span style=\"punctuation-wrap:simple\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Times New Roman",serif\">Ability to work in a fast-paced, high-volume environment serving a diverse patient population</span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p class=\"MsoNoSpacing\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"font-size:12.0pt\"><span style=\"font-family:"Times New Roman",serif\">Physical Requirements: </span></span></b></span></span></p>\r\n\r\n<ul>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:"Times New Roman",serif\">Must be able to stand or sit for prolonged periods (at least 50% of the time)</span></span></span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:"Times New Roman",serif\">Ability to lift up to 25 pounds and load onto shelves</span></span></span></span></span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"punctuation-wrap:simple\"><span style=\"text-autospace:ideograph-numeric ideograph-other\"><span style=\"font-family:Aptos,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:"Times New Roman",serif\">Visual acuity sufficient for frequent reading and computer use</span></span></span></span></span></span></span></li>\r\n</ul>\r\n",
"descriptionTitle": "Description",
"travelPercentage": "",
"jobYoutubeVideoId": "",
"legalRevisionDate": {
"date": "2025-05-05T13:55:30.000Z",
"timezone": "America/Chicago",
"timezone_type": 3
},
"secondaryLocations": [],
"primaryPhoneCountry": "US",
"primaryPhoneEnabled": false,
"qualificationsTitle": "Qualifications",
"primaryPhoneRequired": false,
"primaryPhoneNumberDoesNotExist": false
},
"preview": {
"jobId": 274496,
"isHotJob": false,
"jobTitle": "Practice Supervisor",
"postedOn": "",
"locations": "637 Washington Street - Boston, MA 02124",
"remoteType": "",
"description": "Codman Square Health Center is a Federally Qualified Health Center serving a diverse community in Dorchester, MA, and surrounding neighborhoods. CSHC ...",
"positionType": "Full Time"
},
"detail_meta": {
"url": "https://portal-applicant-tracking.us-cent.paycomonline.net/api/ats/job-postings/274496",
"http_status": 200,
"content_type": "application/json",
"response_bytes": 75821
},
"detail_errors": []
}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/d6ba429cd3aa8c0e6cdc5bc517c8131355057a9e?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/c555f9fb-fa51-4844-a2e6-fc89f4202eb9JSONGET https://api.bluedoor.sh/job-postings/v1/sources/a1271aee-9705-48b5-aaff-e7cfa448fb6cJSONGET https://api.bluedoor.sh/job-postings/v1/jobs/d6ba429cd3aa8c0e6cdc5bc517c8131355057a9e/eventsJSON