Crisis Care Manager - Phoenix Center

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    "description": "<p style=\"margin-bottom:11px;\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><b>Job Summary:</b>&nbsp;</span></span></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\">The Care Manager &ndash; Crisis Services provides person-centered care coordination and support to individuals experiencing behavioral health crises. Working within a fast-paced crisis services environment, this position engages clients at critical points of need to assess risks, identify strengths, coordinate services, and facilitate timely access to appropriate levels of care. The Care Manager collaborates closely with clinical, medical, and community partners to support stabilization, continuity of care, and recovery-oriented outcomes.</span></span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\"><b>Essential Functions:</b>&nbsp;</span></span></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left:56px;\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Engage individuals experiencing acute behavioral health or substance-related crises using trauma-informed, recovery-oriented, and culturally responsive approaches.</span></span></li>\r\n\t<li style=\"margin-left:56px;\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Conduct care management activities including screening, needs identification, service planning, and coordination across systems of care.</span></span></li>\r\n\t<li style=\"margin-left:56px;\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Support crisis stabilization by facilitating referrals to appropriate services such as outpatient care, inpatient hospitalization, residential treatment, detoxification, or community-based supports.</span></span></li>\r\n\t<li style=\"margin-left:56px;\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Coordinate transitions of care to reduce gaps in services and prevent unnecessary hospitalizations or repeated crisis episodes.</span></span></li>\r\n\t<li style=\"margin-left:56px;\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Collaborate with clinical staff in gathering information related to risk, safety, social determinants of health, and service needs.</span></span></li>\r\n\t<li style=\"margin-left:56px;\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Assist with the development and implementation of individualized service or care plans in coordination with the interdisciplinary team.</span></span></li>\r\n\t<li style=\"margin-left:56px;\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Maintain timely, accurate, and compliant documentation in electronic health records and other required systems.</span></span></li>\r\n\t<li style=\"margin-left:56px;\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Work closely with crisis clinicians, peer support specialists, medical providers, law enforcement, emergency departments, and community partners to coordinate care.</span></span></li>\r\n\t<li style=\"margin-left:56px;\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Serve as a liaison between clients, families (as appropriate), providers, and funding sources.</span></span></li>\r\n\t<li style=\"margin-left:56px;\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Advocate for client needs while maintaining professional boundaries and ethical standards.</span></span></li>\r\n\t<li style=\"margin-left:56px;\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Support clients in understanding available resources, treatment options, and next steps following a crisis episode.</span></span></li>\r\n\t<li style=\"margin-left:56px;\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Promote client self-determination, dignity, and empowerment during and after crisis interventions.</span></span></li>\r\n\t<li style=\"margin-left:56px;\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Provide follow-up outreach as assigned to support engagement in ongoing services.</span></span></li>\r\n\t<li style=\"margin-left:56px;\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Adhere to all agency policies, licensing standards, and applicable state and federal regulations.</span></span></li>\r\n\t<li style=\"margin-left:56px;\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Participate in team meetings, trainings, and quality improvement initiatives.</span></span></li>\r\n\t<li style=\"margin-left:56px;\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Maintain confidentiality and ethical standards in accordance with professional guidelines and HIPAA.</span></span></li>\r\n\t<li style=\"margin-left:56px;\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"line-height:normal;\"><span style=\"vertical-align:baseline;\">Additional responsibilities as needed to support program operations.</span></span></span></span></li>\r\n</ul>\r\n",
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