Client Success Technical Associate

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  "detail": {
    "url": "https://qubecinema.applytojob.com/apply/jobs/details/aRfFfv0zur?&",
    "heading": "Client Success Technical Associate",
    "html_title": "JazzHR » Job Listings",
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    "description_html": "<p style=\"margin-bottom:13px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:11pt;\"><strong><span style=\"font-size:10pt;\">About Qube: </span></strong><span style=\"font-size:10pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\">At Qube Cinema, technology and innovation are at our core. Our purpose is to bring to life every story - to engage, entertain and enlighten the world. As a company with a passion for cinema, we are committed to creating a seamless world of digital cinema with innovative, robust, reliable, and cost-effective products and constantly evolving to cater to the needs of the global cinema business. If you are amongst those who love to work along with people making positive or transformative changes in their lives, enabling individuals to recognize and achieve their true potential, then we invite you to join hands with us in our journey of bringing every story to life</span></span></span>.<br><br><strong><span style=\"font-size:10pt;\"><span><span><span><span><span><span>About QubeWire</span></span></span></span></span></span></span></strong><span style=\"font-size:9pt;\"><span style=\"color:#2b333a;\"> : </span></span><span style=\"font-size:10pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\">Qube Wire is a self-service, single-window system for global theatrical distribution. With a simple but comprehensive user interface, distributors can manage their digital cinema assets, assign territorial rights for their content and have their Digital Cinema Packages (DCPs) and keys (aka Key Delivery Messages or KDMs) delivered to movie theatres across the world. Theatres can manage their own digital cinema device details and access their Universal Inbox on the Qube Wire service as well</span></span></span></span><br><br><span style=\"font-size:11pt;\"><strong><span style=\"font-size:10pt;\">Job Summary:</span></strong></span><br><span style=\"font-size:11pt;\"><span style=\"font-size:10pt;\">The Client Success Technical Associate serves as the primary technical liaison between Qube and its clients, ensuring seamless integration and optimal utilization of our products and services. This role demands a blend of excellent communication, technical proficiency, and proactive problem-solving to address and resolve client issues efficiently.</span></span></span><br> </p><p><strong><span style=\"font-family:Arial, Helvetica, sans-serif;\">Key Responsibilities </span></strong></p><ul><li><p><span style=\"font-family:Arial, Helvetica, sans-serif;\">Provide L1/L2 support for Qube Wire customers through email, phone, and ticketing systems. </span></p></li></ul><ul><li><p><span style=\"font-family:Arial, Helvetica, sans-serif;\">Knowledge related to content delivery, KDMs, and playback systems is an added advantage. </span></p></li></ul><ul><li><p><span style=\"font-family:Arial, Helvetica, sans-serif;\">Diagnose and resolve problems with Linux servers, network connectivity. </span></p></li></ul><ul><li><p><span style=\"font-family:Arial, Helvetica, sans-serif;\">Perform log analysis and escalate unresolved issues to higher support levels or engineering. </span></p></li></ul><ul><li><p><span style=\"font-family:Arial, Helvetica, sans-serif;\">Guide customers in the installation, configuration of Linux servers.8 </span></p></li></ul><ul><li><p><span style=\"font-family:Arial, Helvetica, sans-serif;\">Document issues, resolutions, and maintain an updated knowledge base/SOPs. </span></p></li></ul><ul><li><p><span style=\"font-family:Arial, Helvetica, sans-serif;\">Collaborate with Technical Operations and Engineering teams for bug fixes and product improvements. </span></p></li></ul><ul><li><p><span style=\"font-family:Arial, Helvetica, sans-serif;\">Provide remote assistance to cinemas and distributors as required. </span></p></li></ul><p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><img alt=\"\" height=\"1\" src=\"https://assets.jazz.co/customers/customer_20220412150730_7EQ9U4TWIQEO7ATA/layout/20250819124228-image-20250819181228-1.png\" width=\"1\"></span></p><p><strong><span style=\"font-family:Arial, Helvetica, sans-serif;\">Required Skills & Experience </span></strong></p><ul><li><p><span style=\"font-family:Arial, Helvetica, sans-serif;\">1–2 years of experience in Technical Support, IT Helpdesk, or Customer Support. </span></p></li></ul><ul><li><p><span style=\"font-family:Arial, Helvetica, sans-serif;\">Knowledge of Linux (Core OS/CentOS/Ubuntu) commands, file systems, and logs. </span></p></li></ul><ul><li><p><span style=\"font-family:Arial, Helvetica, sans-serif;\">Basic Knowledge of hardware and networking basics (IP, DNS, VPN, firewalls). </span></p></li><li><p><span style=\"font-family:Arial, Helvetica, sans-serif;\">Knowledge of digital cinema concepts (DCP, KDM, IMB, server operations) is a strong plus. </span></p></li><li><p><span style=\"font-family:Arial, Helvetica, sans-serif;\">Hands-on experience with ticketing tools (ServiceNow, Fresh Desk, Zendesk, etc.). </span></p></li></ul><ul><li><p><span style=\"font-family:Arial, Helvetica, sans-serif;\">Strong communication and customer handling skills. </span></p></li></ul><p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><img alt=\"\" height=\"1\" src=\"https://assets.jazz.co/customers/customer_20220412150730_7EQ9U4TWIQEO7ATA/layout/20250819124229-image-20250819181228-2.png\" width=\"1\"></span></p><p><strong><span style=\"font-family:Arial, Helvetica, sans-serif;\">Soft Skills </span></strong></p><ul><li><p><span style=\"font-family:Arial, Helvetica, sans-serif;\">Problem-solving and analytical mindset. </span></p></li></ul><ul><li><p><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to remain calm and professional under pressure. </span></p></li></ul><ul><li><p><span style=\"font-family:Arial, Helvetica, sans-serif;\">Team player with willingness to work in rotational shifts. </span></p></li></ul><ul><li><p><span style=\"font-family:Arial, Helvetica, sans-serif;\">Eagerness to learn new tools and technologies. </span></p></li></ul><p></p><p style=\"margin-bottom:13px;\"></p>",
    "description_text": "About Qube: At Qube Cinema, technology and innovation are at our core. Our purpose is to bring to life every story - to engage, entertain and enlighten the world. As a company with a passion for cinema, we are committed to creating a seamless world of digital cinema with innovative, robust, reliable, and cost-effective products and constantly evolving to cater to the needs of the global cinema business. If you are amongst those who love to work along with people making positive or transformative changes in their lives, enabling individuals to recognize and achieve their true potential, then we invite you to join hands with us in our journey of bringing every story to life .\n About QubeWire : Qube Wire is a self-service, single-window system for global theatrical distribution. With a simple but comprehensive user interface, distributors can manage their digital cinema assets, assign territorial rights for their content and have their Digital Cinema Packages (DCPs) and keys (aka Key Delivery Messages or KDMs) delivered to movie theatres across the world. Theatres can manage their own digital cinema device details and access their Universal Inbox on the Qube Wire service as well\n Job Summary:\n The Client Success Technical Associate serves as the primary technical liaison between Qube and its clients, ensuring seamless integration and optimal utilization of our products and services. This role demands a blend of excellent communication, technical proficiency, and proactive problem-solving to address and resolve client issues efficiently.\n Key Responsibilities\n Provide L1/L2 support for Qube Wire customers through email, phone, and ticketing systems.\n Knowledge related to content delivery, KDMs, and playback systems is an added advantage.\n Diagnose and resolve problems with Linux servers, network connectivity.\n Perform log analysis and escalate unresolved issues to higher support levels or engineering.\n Guide customers in the installation, configuration of Linux servers.8\n Document issues, resolutions, and maintain an updated knowledge base/SOPs.\n Collaborate with Technical Operations and Engineering teams for bug fixes and product improvements.\n Provide remote assistance to cinemas and distributors as required.\n Required Skills & Experience\n 1–2 years of experience in Technical Support, IT Helpdesk, or Customer Support.\n Knowledge of Linux (Core OS/CentOS/Ubuntu) commands, file systems, and logs.\n Basic Knowledge of hardware and networking basics (IP, DNS, VPN, firewalls).\n Knowledge of digital cinema concepts (DCP, KDM, IMB, server operations) is a strong plus.\n Hands-on experience with ticketing tools (ServiceNow, Fresh Desk, Zendesk, etc.).\n Strong communication and customer handling skills.\n Soft Skills\n Problem-solving and analytical mindset.\n Ability to remain calm and professional under pressure.\n Team player with willingness to work in rotational shifts.\n Eagerness to learn new tools and technologies.",
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      "title": "Client Success Technical Associate",
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      "datePosted": "2026-04-08",
      "description": "<p style=\"margin-bottom:13px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:11pt;\"><strong><span style=\"font-size:10pt;\">About Qube: </span></strong><span style=\"font-size:10pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\">At Qube Cinema, technology and innovation are at our core. Our purpose is to bring to life every story - to engage, entertain and enlighten the world. As a company with a passion for cinema, we are committed to creating a seamless world of digital cinema with innovative, robust, reliable, and cost-effective products and constantly evolving to cater to the needs of the global cinema business. If you are amongst those who love to work along with people making positive or transformative changes in their lives, enabling individuals to recognize and achieve their true potential, then we invite you to join hands with us in our journey of bringing every story to life</span></span></span>.<br><br><strong><span style=\"font-size:10pt;\"><span><span><span><span><span><span>About QubeWire</span></span></span></span></span></span></span></strong><span style=\"font-size:9pt;\"><span style=\"color:#2b333a;\"> : </span></span><span style=\"font-size:10pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\">Qube Wire is a self-service, single-window system for global theatrical distribution. With a simple but comprehensive user interface, distributors can manage their digital cinema assets, assign territorial rights for their content and have their Digital Cinema Packages (DCPs) and keys (aka Key Delivery Messages or KDMs) delivered to movie theatres across the world. Theatres can manage their own digital cinema device details and access their Universal Inbox on the Qube Wire service as well</span></span></span></span><br><br><span style=\"font-size:11pt;\"><strong><span style=\"font-size:10pt;\">Job Summary:</span></strong></span><br><span style=\"font-size:11pt;\"><span style=\"font-size:10pt;\">The Client Success Technical Associate serves as the primary technical liaison between Qube and its clients, ensuring seamless integration and optimal utilization of our products and services. This role demands a blend of excellent communication, technical proficiency, and proactive problem-solving to address and resolve client issues efficiently.</span></span></span><br> </p><p><strong><span style=\"font-family:Arial, Helvetica, sans-serif;\">Key Responsibilities </span></strong></p><ul><li><p><span style=\"font-family:Arial, Helvetica, sans-serif;\">Provide L1/L2 support for Qube Wire customers through email, phone, and ticketing systems. </span></p></li></ul><ul><li><p><span style=\"font-family:Arial, Helvetica, sans-serif;\">Knowledge related to content delivery, KDMs, and playback systems is an added advantage. </span></p></li></ul><ul><li><p><span style=\"font-family:Arial, Helvetica, sans-serif;\">Diagnose and resolve problems with Linux servers, network connectivity. </span></p></li></ul><ul><li><p><span style=\"font-family:Arial, Helvetica, sans-serif;\">Perform log analysis and escalate unresolved issues to higher support levels or engineering. </span></p></li></ul><ul><li><p><span style=\"font-family:Arial, Helvetica, sans-serif;\">Guide customers in the installation, configuration of Linux servers.8 </span></p></li></ul><ul><li><p><span style=\"font-family:Arial, Helvetica, sans-serif;\">Document issues, resolutions, and maintain an updated knowledge base/SOPs. </span></p></li></ul><ul><li><p><span style=\"font-family:Arial, Helvetica, sans-serif;\">Collaborate with Technical Operations and Engineering teams for bug fixes and product improvements. </span></p></li></ul><ul><li><p><span style=\"font-family:Arial, Helvetica, sans-serif;\">Provide remote assistance to cinemas and distributors as required. </span></p></li></ul><p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><img alt=\"\" height=\"1\" src=\"https://assets.jazz.co/customers/customer_20220412150730_7EQ9U4TWIQEO7ATA/layout/20250819124228-image-20250819181228-1.png\" width=\"1\"></span></p><p><strong><span style=\"font-family:Arial, Helvetica, sans-serif;\">Required Skills & Experience </span></strong></p><ul><li><p><span style=\"font-family:Arial, Helvetica, sans-serif;\">1–2 years of experience in Technical Support, IT Helpdesk, or Customer Support. </span></p></li></ul><ul><li><p><span style=\"font-family:Arial, Helvetica, sans-serif;\">Knowledge of Linux (Core OS/CentOS/Ubuntu) commands, file systems, and logs. </span></p></li></ul><ul><li><p><span style=\"font-family:Arial, Helvetica, sans-serif;\">Basic Knowledge of hardware and networking basics (IP, DNS, VPN, firewalls). </span></p></li><li><p><span style=\"font-family:Arial, Helvetica, sans-serif;\">Knowledge of digital cinema concepts (DCP, KDM, IMB, server operations) is a strong plus. </span></p></li><li><p><span style=\"font-family:Arial, Helvetica, sans-serif;\">Hands-on experience with ticketing tools (ServiceNow, Fresh Desk, Zendesk, etc.). </span></p></li></ul><ul><li><p><span style=\"font-family:Arial, Helvetica, sans-serif;\">Strong communication and customer handling skills. </span></p></li></ul><p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><img alt=\"\" height=\"1\" src=\"https://assets.jazz.co/customers/customer_20220412150730_7EQ9U4TWIQEO7ATA/layout/20250819124229-image-20250819181228-2.png\" width=\"1\"></span></p><p><strong><span style=\"font-family:Arial, Helvetica, sans-serif;\">Soft Skills </span></strong></p><ul><li><p><span style=\"font-family:Arial, Helvetica, sans-serif;\">Problem-solving and analytical mindset. </span></p></li></ul><ul><li><p><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to remain calm and professional under pressure. </span></p></li></ul><ul><li><p><span style=\"font-family:Arial, Helvetica, sans-serif;\">Team player with willingness to work in rotational shifts. </span></p></li></ul><ul><li><p><span style=\"font-family:Arial, Helvetica, sans-serif;\">Eagerness to learn new tools and technologies. </span></p></li></ul><p></p><p style=\"margin-bottom:13px;\"></p>",
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