Investigator - Incident Resource Manager (IDD / Behavioral Health) (34941)

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    "description": "<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><span style=\"background-color:white\"><span style=\"color:black\">Birch Family Services</span></span></strong><span style=\"background-color:white\"><span style=\"color:black\"> is a leading provider of education, employment, and community support services for individuals with autism and developmental disabilities and their families in New York City. Every year, the organization supports more than 2,000 people across 31 locations in Manhattan, Queens, Brooklyn, and the Bronx. From preschool to graduation, employment, housing, and beyond, Birch Family Services provides fully integrated programs and services to support individuals in achieving their goals across their lifetime.</span></span></span></p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\">As the Investigator / Incident Resource Manager, you will ensure the health, safety, and protection of individuals with intellectual and developmental disabilities (I/DD) receiving services. You will conducti timely, objective, and thorough investigations into reportable incidents and ensure compliance with all applicable regulations, provide technical assistance and coaching to program staff, and collaborate with regulatory agencies to promote a culture of accountability, transparency, and safety.</span></p>\r\n\r\n<p><span style=\"display:block; font-size:14px\"><strong><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#4f81bd\">Key Responsibilities</span></span></strong></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Conduct comprehensive investigations of reportable incidents, including interviews, fact-finding, and documentation.</span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Collaborate with internal a</span><span style=\"font-family:Arial,Helvetica,sans-serif\">nd external stakeholders including OPWDD and the NYS Justice Center.</span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Prepare clear, timely, and objective reports in compliance with OPWDD Part 624/625 and Justice Center requirements.</span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Support root cause analysis and recommend corrective and preventive action plans.</span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Monitor incident trends, compile data reports, and identify opportunities for systemic improvements.</span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Provide training and technical assistance to staff on incident reporting and response protocols.</span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Ensure timely submission and accurate entry of incident information into the Incident Management System (IRMA).</span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Maintain confidentiality and high professional standards at all times.</span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Participate in agency committees (e.g., Incident Review, Human Rights, Informed Consent) as assigned.</span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Conduct follow-up and post-investigation monitoring to ensure implementation of recommendations.</span></li>\r\n</ul>\r\n",
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    "qualifications": "<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong><span style=\"color:#4f81bd\">Qualifications</span></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Bachelor&rsquo;s degree in Human Services, Criminal Justice, Psychology, Social Work, or a related field (Master&rsquo;s preferred).</span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Minimum of 3 years of experience conducting investigations or managing incidents in a human services setting.</span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Strong understanding of OPWDD regulations, NYS Justice Center standards, and incident management best practices.</span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Excellent interviewing, analytical, writing, and communication skills.</span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Ability to manage multiple priorities and meet deadlines.</span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Experience with IRMA, electronic health records, and investigation tracking tools preferred.</span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\">Flexibility to travel to sites and participate in on-call coverage as needed.</span></li>\r\n</ul>\r\n\r\n<p><strong><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#4f81bd\">Work Environment</span></span></strong></p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\">This position is hybrid with a minimum of 3 on-site days per week in a primarily office-based environment. On-site days may vary depending on department needs and supervisor&rsquo;s discretion. Regular travel to program locations across the five boroughs is expected. The role may involve remote documentation, on-call responsibilities, and in-person presence during critical incident reviews.</span></p>\r\n\r\n<p><strong><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"color:#4f81bd\">Position Type/Expected Hours of Work</span></span></strong></p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\">This is a full-time position, typically Monday through Friday, 9 a.m. to 5 p.m. Flexibility is required to address incidents or participate in reviews outside of core business hours.</span></p>\r\n\r\n<p><span style=\"font-family:Calibri,sans-serif\"><strong>EEO Statement</strong></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-family:Calibri,sans-serif\">Birch Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Birch Family Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall,&nbsp;transfer, leaves of absence, compensation, and training.<strong> </strong>Birch Family Services expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Birch Family Services&#39; employees to perform their job duties may result in discipline up to and including discharge.</span></p>\r\n",
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