BURMESE Bilingual - Healthcare Customer Service Agent

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    "datePosted": "2026-03-05T05:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p><strong>Customer Service Agent – Make a Meaningful Impact Every Day</strong></p>\n<p> </p>\n<p>Are you passionate about helping others and making a difference? Join our team as a <strong>Customer Service Agent</strong>, where you’ll be the voice of support for our healthcare clients.</p>\n<p> </p>\n<p>In this role, you’ll handle both inbound and outbound calls, guiding customers through their questions and concerns with professionalism, empathy, and accuracy. You’ll use web-based systems to resolve inquiries efficiently, ensuring every caller receives a smooth and satisfying experience.</p>\n<p> </p>\n<p>As a CSR, you’re not just answering calls—you’re building trust, solving problems, and delivering exceptional service that reflects our commitment to care. If you thrive in a fast-paced environment and love connecting with people, this is the opportunity for you.</p>\n<p> </p>\n<p><strong>What Senture has to offer:</strong></p>\n<ul>\n <li>Pay: $17 per hour</li>\n <li>Work-from-home</li>\n <li>All equipment provided</li>\n <li>Paid training</li>\n <li>Opportunity to grow with a company that values its team</li>\n</ul>\n<p><strong>This psoition is fully remote. Candidates must reside in the state of Indiana. Must be bilingual in Burmese and English. </strong></p>\n<p> </p>\n<p><strong>Important: </strong>At the end of the application, you’ll see a screen titled “Digital Interview.” Please wait a moment for the purple link to load—this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process.</p>\n<h2>Qualifications</h2>\n<ul>\n <li>High School Diploma or GED</li>\n <li>Fluent in reading, speaking, writing, and fully comprehending both Burmese and English.</li>\n <li>Prior call center or customer service experience highly desired</li>\n <li>Effective verbal and written communication skills</li>\n <li>Ability to multi-task</li>\n <li>Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs</li>\n <li>Ability to sit for extended periods of time</li>\n <li>Ability to successfully pass a background investigation and drug screen</li>\n <li>Must successfully pass preemployment criteria testing and internet speed test</li>\n</ul>\n<p><strong>Candidates must meet the following requirements to work from home:</strong></p>\n<ul>\n <li>Enclosed and secure work area with zero distractions</li>\n <li>Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office.</li>\n <li>Must be able to meet the minimum internet speed requirements of 25 mbps download and 10 mbps upload.</li>\n <li>Hotspots, satellite and wireless internet service is NOT allowed for this role.</li>\n</ul>\n<h2>Responsibilities</h2>\n<ul>\n <li>Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction.</li>\n <li>Document each customers inquiry information into a database.</li>\n <li>Verify customers information, making corrections and updates as needed.</li>\n <li>Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible.</li>\n <li>Follow-up with callers as necessary.</li>\n <li>Use statistical contact center data to make improvements to performance.</li>\n <li>Outbound calling for surveying to obtain client specific information.</li>\n <li>Shift and Schedule adherence.</li>\n</ul>\n<p><strong>This position is fully remote/work from home. Candidates must reside in the state of Indiana. Must be bilingual in Burmese and English. </strong></p>\n<p>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</p>",
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