Teller I

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    "requisitionDescription": "<div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: arial,sans-serif;\"><strong><span style=\"font-size: 15px;\">General Summary</span></strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 15px; font-family: arial, sans-serif;\">The full time teller is responsible for providing exceptional customer service to consumer and commercial customers by conducting cash, deposit, and withdrawal transactions efficiently and accurately while in compliance with established policies and procedures. Under the direct supervision of the Head Teller, the full time teller also assists new and existing customers with financial needs and offers products and services to fulfill those needs. &nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 15px; font-family: arial, sans-serif;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: arial,sans-serif;\"><strong><span style=\"font-size: 15px;\">Essential Functions&nbsp;</span></strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: arial,sans-serif;\"><strong><span style=\"font-size: 15px;\">&nbsp;</span></strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 13px; font-family: arial, sans-serif; color: black;\">This position requires flexible hours. &nbsp;&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: arial,sans-serif;\"><strong><span style=\"font-size: 15px;\">&nbsp;</span></strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: arial,sans-serif;\"><strong><span style=\"font-size: 15px;\">&nbsp;</span></strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: arial,sans-serif;\"><u><span style=\"font-size: 15px;\">Relationship Development</span></u></span></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li style=\"font-family: arial, sans-serif;\"><span style=\"font-size: 15px;\">Identifies and meets customer needs through sales and service with focus on deepening customer relationships</span></li><li style=\"font-family: arial, sans-serif;\"><span style=\"font-size: 15px;\">Actively listens for opportunities to cross-sell additional products and services</span></li><li style=\"font-family: arial, sans-serif;\"><span style=\"font-size: 15px;\">Answers customer inquiries and refers customers to the appropriate bank representative for specialized products and services</span></li><li style=\"font-family: arial, sans-serif;\"><span style=\"font-size: 15px;\">Answers phone courteously within three rings or less</span></li><li style=\"font-family: arial, sans-serif;\"><span style=\"font-size: 15px;\">Demonstrates Raving Fans behaviors and use of the Winning Play while creating exceptional customer experiences</span></li><li style=\"font-family: arial, sans-serif;\"><span style=\"font-size: 15px;\">Resolves customer complaints regarding sales and service</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: arial,sans-serif;\"><u><span style=\"font-size: 15px;\">Branch Operations</span></u></span></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li style=\"font-family: arial, sans-serif;\"><span style=\"font-size: 15px;\">Maintain an adequate cash drawer at all times; this includes buying and selling currency to and from the vault, as necessary</span></li><li style=\"font-family: arial, sans-serif;\"><span style=\"font-size: 15px;\">Conducts cash, deposit, loan, deposit and withdrawal transactions accurately</span></li><li style=\"font-family: arial, sans-serif;\"><span style=\"font-size: 15px;\">Balances cash drawer in accordance with Bank procedures and regulations</span></li><li style=\"font-family: arial, sans-serif;\"><span style=\"font-size: 15px;\">Perform as a team member in allocating and coordinating the work flow</span></li><li style=\"font-family: arial, sans-serif;\"><span style=\"font-size: 15px;\">Contribute to the fulfillment of the department and bank objectives and goals</span></li><li style=\"font-family: arial, sans-serif;\"><span style=\"font-size: 15px;\">Processes night deposits</span></li><li style=\"font-family: arial, sans-serif;\"><span style=\"font-size: 15px;\">Completes Teller Hours Worksheet accurately and in a timely manner</span></li><li style=\"font-family: arial, sans-serif;\"><span style=\"font-size: 15px;\">Prepares compliance forms, such as, Monetary Instrument Log (MIL), Currency Transaction Report (CTR), etc. accurately and in a timely manner</span></li><li style=\"font-family: arial, sans-serif;\"><span style=\"font-size: 15px;\">Operates bank equipment, such as, teller machine, currency counter, cash advance machine, typewriter, etc.&nbsp;</span></li><li style=\"font-family: arial, sans-serif;\"><span style=\"font-size: 15px;\">Issues Official Checks and Money Orders</span></li><li style=\"font-family: arial, sans-serif;\"><span style=\"font-size: 15px;\">Trains with Head Teller to perform Head Teller duties</span></li><li style=\"font-family: arial, sans-serif;\"><span style=\"font-size: 15px;\">Attends branch meetings&nbsp;</span></li><li style=\"font-family: arial, sans-serif;\"><span style=\"font-size: 15px;\">Processes credit card cash advances</span></li><li style=\"font-family: arial, sans-serif;\"><span style=\"font-size: 15px;\">Performs other duties as assigned</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 15px; font-family: arial, sans-serif;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: arial,sans-serif;\"><u><span style=\"font-size: 15px;\">Compliance</span></u></span></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li style=\"font-family: arial, sans-serif;\"><span style=\"font-size: 15px;\">Adhere to all regulatory requirements and bank policies and procedures&nbsp;</span></li><li style=\"font-family: arial, sans-serif;\"><span style=\"font-size: 15px;\">Resolves any discrepancies involving Currency Transaction Reports (CTR), Monetary Instrument Log (MIL) in a timely manner</span></li><li style=\"font-family: arial, sans-serif;\"><span style=\"font-size: 15px;\">Notifies Head Teller of any outage before close of day</span></li><li style=\"font-family: arial, sans-serif;\"><span style=\"font-size: 15px;\">Adheres to the Cash Control Procedures</span></li><li style=\"font-family: arial, sans-serif;\"><span style=\"font-size: 15px;\">Ensures teller area is secure and all security requirements are followed</span></li><li style=\"font-family: arial, sans-serif;\"><span style=\"font-size: 15px;\">Completes required online training assignments in a timely manner</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: arial,sans-serif;\"><strong><span style=\"font-size: 15px;\">&nbsp;</span></strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: arial,sans-serif;\"><strong><span style=\"font-size: 15px;\">Working Conditions</span></strong></span></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li style=\"font-family: arial, sans-serif;\"><span style=\"font-size: 15px;\">Generally good with little exposure to noise, extreme temperatures, dust, or other adverse factors.&nbsp;</span></li><li style=\"font-family: arial, sans-serif;\"><span style=\"font-size: 15px;\">Considerable effort and eyestrain from continuously verifying accuracy of all work leaving the department.&nbsp;</span></li><li style=\"font-family: arial, sans-serif;\"><span style=\"font-size: 15px;\">May be required to stand for long periods of time while providing teller service.&nbsp;</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 15px; font-family: arial, sans-serif;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: arial,sans-serif;\"><strong><span style=\"font-size: 15px;\">Minimum Level of Preparation and Training</span></strong></span></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li style=\"font-family: arial, sans-serif;\"><span style=\"font-size: 15px;\">High School diploma or equivalent</span></li><li style=\"font-family: arial, sans-serif;\"><span style=\"font-size: 15px;\">One year previous experience with direct customer service interaction required</span></li><li style=\"font-family: arial, sans-serif;\"><span style=\"font-size: 15px;\">Previous experience handling cash transactions preferred</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: arial,sans-serif;\"><strong><span style=\"font-size: 15px;\">Required Abilities, Knowledge, and Skills</span></strong></span></p><ul style=\"list-style-type: disc;margin-left:undefined;\"><li style=\"font-family: arial, sans-serif;\"><span style=\"font-size: 15px;\">Ability to further develop consumer and commercial relationships and cross-sell additional products and services to match customer&rsquo;s needs and wants</span></li><li style=\"font-family: arial, sans-serif;\"><span style=\"font-size: 15px;\">Ability to develop knowledge of the bank&rsquo;s products, services, and processes</span></li><li style=\"font-family: arial, sans-serif;\"><span style=\"font-size: 15px;\">Ability to accomplish multiple objectives in a fast paced environment</span></li><li style=\"font-family: arial, sans-serif;\"><span style=\"font-size: 15px;\">Ability to develop a thorough understanding of bank specific software and other basic office equipment</span></li><li style=\"font-family: arial, sans-serif;\"><span style=\"font-size: 15px;\">Excellent communication, team-work, and customer service skills</span></li><li style=\"font-family: arial, sans-serif;\"><span style=\"font-size: 15px;\">Strong organizational, time management, and presentation skills</span></li><li style=\"font-family: arial, sans-serif;\"><span style=\"font-size: 15px;\">Working knowledge of Microsoft Office Applications, such as, Work, Excel, and Outlook</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: arial,sans-serif;\"><em><span style=\"font-size: 15px;\">&nbsp;</span></em></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: arial,sans-serif;\"><em><span style=\"font-size: 15px;\">&nbsp;</span></em></span><span style=\"font-family: arial,sans-serif;\"><em><span style=\"font-size: 15px;\">Employees are required to perform other duties as assigned by management that may not be listed. Management reserves the right to change this job description as needed.</span></em></span></p><p><br></p></div>\n",
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