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Care Management Support Coordinator

E19abba7 A8ad 4c26 948f Cf26888754a7 19000101 000001 · Cary, NC, US, Cary, NC · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyE19abba7 A8ad 4c26 948f Cf26888754a7 19000101 000001
TitleCare Management Support Coordinator
Normalized title-
Department / team-
LocationCary, NC, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-02 / 2026-06-04
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from E19abba7 A8ad 4c26 948f Cf26888754a7 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Cary.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyE19abba7 A8ad 4c26 948f Cf26888754a7 19000101 000001
Source231dc2c8-7b83-48cf-84ee-bbf81453b51e
ATS providerADP Workforce Now Recruiting

Description

About CCNC From the mountains to the coast, from large cities to small towns, Community Care of North Carolina is transforming health care. Informed by statewide data and predictive analytics, community-based care-managers work with local physicians and diverse teams of health professionals to develop whole-person plans of care that connect people to the right local resources and increase equity and access to high quality care. CCNC Mission Statement To improve the health and quality of life for all North Carolinians by building supporting better community-based healthcare delivery systems. Position Summary The Care Management Support Coordinator position is a non-clinician role that works in collaboration with the Care Management Team to support the multi-disciplinary team approach of patient care. Care Management coordination supports both members and the CM (Care Management) Team by providing resources, requesting, and gathering appropriate documents, scheduling members for Care Manager follow up, and completing other delegated tasks to support the CM Team. The Care Management Support Coordinator will work remotely within regions to cover needs across the state. Essential Functions Receive and document all referrals from various sources into the Care Management documentation platform. Verify eligibility and demographic information. May complete Health Risk Screenings as needed. Assist with mailing educational materials, consent forms or other documents to the member as necessary. Assist with referrals on behalf of the Care Management team. Provide information for access and coordination of resources. Assist member with care coordination and health care system navigation. Provide culturally appropriate health education and information. Provide general education and social support. Advocate for members. Assist with scheduling medical appointments and transportation as needed. Assist to address with Social Determinants of Health as needed. Access multiple EHR’s to obtain and upload into the care management platform. Notify supervisor promptly of any issues with carrying out any duties assigned. Adhere to CCNC (Community Care of North Carolina) Privacy and Security policies to ensure that patient and company data is properly safeguarded. Abide by department guidelines, company policies, and HIPAA regulations. Perform other duties that assist in keeping the operations organized and functional. Attend departmental and corporate meetings, local and regional training, or other events as required. Understand and uphold CCNC goals, objectives, and standards. Qualifications High school diploma or GED required, or Licensed Practical Nurse 2-4 years minimum experience in a health care setting required 2 or 4-year degree in health-related field preferred Bilingual preferred Knowledge, Skills, and Abilities Knowledge of and experience working in patient or clinical data systems Computer skills required including various office software and the internet; experience with MS Office software preferred Knowledge of state and federal benefits system Excellent communication skills – oral and written Proficient motivational interviewing skills Organizational and time management skills Sensitivity to diversity of cultures, language barriers, health literacy and educational levels Knowledge of medical terminology Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives Able to shift strategy or approach in response to the demands of a situation Working Conditions The job environment is primarily a home environment Multiple contacts are required with various members, providers, multi-payer systems and community partners to ensure coordination of services; exposure to general office, community, and household conditions, as well as communicable disease could occur Routinely there may be some minor physical inconveniences or discomforts in the work setting, including sitting for moderate periods of time Must be able to utilize office equipment, computer, keyboard, and phone with or without assistive devices Repetitive wrist motion and occasional lifting/carrying of up to 25 pounds The job environment can be intense as high volume, repetitive work is an expectation Why Join Us Make a meaningful impact on youth and families across North Carolina Work with a supportive and collaborative care team Competitive Benefits Package effective first day of employment Opportunities for growth, training, and bonus incentives* Ready to improve the health and quality of life of all North Carolinians by building and supporting better community-based health care delivery systems? Apply today and join us in delivering compassionate care that makes a difference.

Full job record

Job IDd6858224b0209f903bd5743c7343103b0afeebe6
Org ID4d1f0611-49bc-4ed9-aa71-6fda86ae6a04
Source ID231dc2c8-7b83-48cf-84ee-bbf81453b51e
Board ID231dc2c8-7b83-48cf-84ee-bbf81453b51e
Provideradp_workforcenow
Provider Job Key587142
TitleCare Management Support Coordinator
Normalized Title—
Statusactive
Activeyes
Location TextCary, NC, US, Cary, NC
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionNC
CityCary
Salary Raw—
Salary Min—
Salary Max—
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=e19abba7-a8ad-4c26-948f-cf26888754a7&ccId=19000101_000001&lang=en_US&type=JS&jobId=587142&jwId=9201289877055_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=e19abba7-a8ad-4c26-948f-cf26888754a7&ccId=19000101_000001&lang=en_US&type=JS&jobId=587142&jwId=9201289877055_1
First Seen At2026-06-04 09:32:59Z
Last Seen At2026-06-06 13:09:32Z
Last Checked At2026-06-06 13:09:32Z
Last Changed At2026-06-06 13:09:32Z
Inactive At—
Source Posted At2026-06-02 17:42:00Z
Source Updated At—
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Event Fields
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Extensions
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;' data-pasted=\"true\"><strong><span style=\"font-size: 16px; font-family: arial, sans-serif;\">About CCNC</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\">From the mountains to the coast, from large cities to small towns, Community Care of North Carolina is transforming health care. Informed by statewide data and predictive analytics, community-based care-managers work with local physicians and diverse teams of health professionals to develop whole-person plans of care that connect people to the right local resources and increase equity and access to high quality care.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><strong>&nbsp;</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><strong>CCNC Mission Statement</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\">To improve the health and quality of life for all North Carolinians by building supporting better community-based healthcare delivery systems.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><br></span></p><h2 style='margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:normal;font-size:17px;font-family:\"Cambria\",serif;color:#4F81BD;' data-pasted=\"true\"><span style=\"font-size: 16px; font-family: arial, sans-serif; color: windowtext;\">Position Summary</span></h2><h2 style='margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:115%;font-size:17px;font-family:\"Cambria\",serif;color:#4F81BD;text-align:justify;'><span style=\"font-size: 16px; line-height: 115%; font-family: arial, sans-serif; color: windowtext; font-weight: normal;\">The Care Management Support Coordinator position is a non-clinician role that works in collaboration with the Care Management Team to support the multi-disciplinary team approach of patient care. Care Management coordination supports both members and the CM (Care Management) Team by providing resources, requesting, and gathering appropriate documents, scheduling members for Care Manager follow up, and completing other delegated tasks to support the CM Team.&nbsp;</span></h2><h2 style='margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:115%;font-size:17px;font-family:\"Cambria\",serif;color:#4F81BD;text-align:justify;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\">&nbsp;</span></h2><h2 style='margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:115%;font-size:17px;font-family:\"Cambria\",serif;color:#4F81BD;text-align:justify;'><span style=\"font-size: 16px; line-height: 115%; font-family: arial, sans-serif; color: windowtext; font-weight: normal;\">The Care Management Support Coordinator will work remotely within regions to cover needs across the state.</span></h2><h2 style='margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:115%;font-size:17px;font-family:\"Cambria\",serif;color:#4F81BD;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><br></span></h2><h2 style='margin-top:3.0pt;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;line-height:115%;font-size:17px;font-family:\"Cambria\",serif;color:#4F81BD;'><span style=\"font-size: 16px; line-height: 115%; font-family: arial, sans-serif; color: windowtext;\">Essential Functions</span></h2><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in 0in 6pt 0.5in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Receive and document all referrals from various sources into the Care Management documentation platform.</li><li style=\"margin: 0in 0in 0in 0.5in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Verify eligibility and demographic information.</li><li style=\"margin: 0in 0in 0in 0.5in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">May complete Health Risk Screenings as needed.</li><li style=\"margin: 0in 0in 0in 0.5in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Assist with mailing educational materials, consent forms or other documents to the member as necessary.</li><li style=\"margin: 0in 0in 0in 0.5in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Assist with referrals on behalf of the Care Management team.</li><li style=\"margin: 0in 0in 0in 0.5in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Provide information for access and coordination of resources.</li><li style=\"margin: 0in 0in 0in 0.5in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Assist member with care coordination and health care system navigation.</li><li style=\"margin: 0in 0in 0in 0.5in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Provide culturally appropriate health education and information.</li><li style=\"margin: 0in 0in 0in 0.5in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Provide general education and social support.</li><li style=\"margin: 0in 0in 0in 0.5in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Advocate for members.</li><li style=\"margin: 0in 0in 0in 0.5in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Assist with scheduling medical appointments and transportation as needed.</li><li style=\"margin: 0in 0in 0in 0.5in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Assist to address with Social Determinants of Health as needed.</li><li style=\"margin: 0in 0in 0in 0.5in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Access multiple EHR&rsquo;s to obtain and upload into the care management platform.</li><li style=\"margin: 0in 0in 0in 0.5in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Notify supervisor promptly of any issues with carrying out any duties assigned.</li><li style=\"margin: 0in 0in 0in 0.5in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Adhere to CCNC (Community Care of North Carolina) Privacy and Security policies to ensure that patient and company data is properly safeguarded.</li><li style=\"margin: 0in 0in 0in 0.5in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Abide by department guidelines, company policies, and HIPAA regulations.</li><li style=\"margin: 0in 0in 0in 0.5in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Perform other duties that assist in keeping the operations organized and functional.</li><li style=\"margin: 0in 0in 0in 0.5in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Attend departmental and corporate meetings, local and regional training, or other events as required.</li><li style=\"margin: 0in 0in 0in 0.5in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Understand and uphold CCNC goals, objectives, and standards.</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:.2in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><br></span></p><p style='margin-top:10.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><strong>Qualifications</strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in 0in 0in 0.5in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">High school diploma or GED required, or Licensed Practical Nurse&nbsp;</li><li style=\"margin: 0in 0in 0in 0.5in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">2-4 years minimum experience in a health care setting required&nbsp;</li><li style=\"margin: 0in 0in 0in 0.5in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">2 or 4-year degree in health-related field preferred&nbsp;</li><li style=\"margin: 0in 0in 0in 0.5in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Bilingual preferred&nbsp;</li></ul><p style='margin-top:10.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><br></span></p><h2 style='margin-top:10.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:17px;font-family:\"Cambria\",serif;color:#4F81BD;'><span style=\"font-size: 16px; line-height: 115%; font-family: arial, sans-serif; color: windowtext;\">Knowledge, Skills, and Abilities</span></h2><div style='margin-top:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:.2in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in 0in 6pt 0.2in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Knowledge of and experience working in patient or clinical data systems&nbsp;</li><li style=\"margin: 0in 0in 6pt 0.2in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Computer skills required including various office software and the internet; experience with MS Office software preferred&nbsp;</li><li style=\"margin: 0in 0in 6pt 0.2in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Knowledge of state and federal benefits system&nbsp;&nbsp;</li><li style=\"margin: 0in 0in 6pt 0.2in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Excellent communication skills &ndash; oral and written&nbsp;</li><li style=\"margin: 0in 0in 6pt 0.2in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Proficient motivational interviewing skills&nbsp;</li><li style=\"margin: 0in 0in 6pt 0.2in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Organizational and time management skills&nbsp;</li><li style=\"margin: 0in 0in 6pt 0.2in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Sensitivity to diversity of cultures, language barriers, health literacy and educational levels&nbsp;</li><li style=\"margin: 0in 0in 6pt 0.2in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Knowledge of medical terminology&nbsp;</li><li style=\"margin: 0in 0in 6pt 0.2in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives&nbsp;</li><li style=\"margin: 0in 0in 6pt 0.2in; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Able to shift strategy or approach in response to the demands of a situation&nbsp;</li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><br></span></p><h2 style='margin-top:10.0pt;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:115%;font-size:17px;font-family:\"Cambria\",serif;color:#4F81BD;'><span style=\"font-size: 16px; line-height: 115%; font-family: arial, sans-serif; color: windowtext;\">Working Conditions</span></h2><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in 0.35in 6pt 0.5in; line-height: 99%; font-size: 16px; font-family: arial, sans-serif;\">The job environment is primarily a home environment</li><li style=\"margin: 0in 0.35in 0in 0.5in; line-height: 99%; font-size: 16px; font-family: arial, sans-serif;\">Multiple contacts are required with various members, providers, multi-payer systems and community partners to ensure coordination of services; exposure to general office, community, and household conditions, as well as communicable disease could occur</li><li style=\"margin: 0in 0.35in 0in 0.5in; line-height: 99%; font-size: 16px; font-family: arial, sans-serif;\">Routinely there may be some minor physical inconveniences or discomforts in the work setting, including sitting for moderate periods of time</li><li style=\"margin: 0in 0.35in 0in 0.5in; line-height: 99%; font-size: 16px; font-family: arial, sans-serif;\">Must be able to utilize office equipment, computer, keyboard, and phone with or without assistive devices</li><li style=\"margin: 0in 0.35in 0in 0.5in; line-height: 99%; font-size: 16px; font-family: arial, sans-serif;\">Repetitive wrist motion and occasional lifting/carrying of up to 25 pounds</li><li style=\"margin: 0in 0.35in 0in 0.5in; line-height: 99%; font-size: 16px; font-family: arial, sans-serif;\">The job environment can be intense as high volume, repetitive work is an expectation</li></ul><p style='margin-top:.05pt;margin-right:24.85pt;margin-bottom:6.0pt;margin-left:5.85pt;line-height:98%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><em>&nbsp;</em></span></p><p style='margin-top:.05pt;margin-right:24.85pt;margin-bottom:6.0pt;margin-left:5.85pt;line-height:98%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><em>&nbsp;</em></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;' data-pasted=\"true\"><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><strong>Why Join Us</strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Make a meaningful impact on youth and families across North Carolina</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Work with a supportive and collaborative care team</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Competitive Benefits Package effective first day of employment</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\">Opportunities for growth, training, and bonus incentives*</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\"><strong>Ready to improve the health and quality of life of all North Carolinians by building and supporting better community-based health care delivery systems?&nbsp;</strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 16px; font-family: arial, sans-serif;\"><strong>Apply today and join us in delivering compassionate care that makes a difference.</strong></li></ul></div></div></div></div></div></div></div></div></div></div></div>\n",
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