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Home › Companies › D3cff22c Deb4 4831 846f 39a3249f8bf5 19000101 000001 › Seasonal Customer Service Representative (HelpLine) - Remote

Seasonal Customer Service Representative (HelpLine) - Remote

D3cff22c Deb4 4831 846f 39a3249f8bf5 19000101 000001 · Euclid, OH, US, Euclid, OH · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyD3cff22c Deb4 4831 846f 39a3249f8bf5 19000101 000001
TitleSeasonal Customer Service Representative (HelpLine) - Remote
Normalized title-
Department / team-
LocationEuclid, OH, United States
Work model-
Employment typeTemporary
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-16 / 2026-06-17
Changed / last seen2026-06-23 / 2026-06-23

Related slices

PageWhat it containsOpen
Company jobsActive postings from D3cff22c Deb4 4831 846f 39a3249f8bf5 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Euclid.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyD3cff22c Deb4 4831 846f 39a3249f8bf5 19000101 000001
Source5910cae4-1856-4d39-a689-7bb515608fa4
ATS providerADP Workforce Now Recruiting

Description

In addition to the $17.75 hourly wage, candidate receives health and welfare (either health insurance or payment of $5.09/hour in lieu of insurance). Experience/Qualifications: Minimum of one year of incoming call center experience is required. Telework experience preferred. Must possess valid REAL ID. Must live in Cleveland/Euclid, Ohio area. Authorized to work in the U.S. Public Trust clearance required to successfully obtain the position (the process will be completed with Oxford Government Consulting prior to hire). High school diploma or equivalent. Demonstrated verbal and written proficiency in the English language. Experience working in an office setting answering telephones, including demonstrated keyboard skills. Ability to facilitate clear and accurate exchange of information with callers. Outstanding customer service skills. High keystrokes per hour. Strong computer skills. Possesses an understanding of general aspects of the job. Excellent judgment and use of discretion; trustworthiness with sensitive information is paramount. Must be able to work all shift schedules. Working overtime and on weekends may be required. Repetitive motion may be required. Must work well with coworkers and managers. Must be able to monitor email account daily. Must be able to work at computers for long periods of time. Ability to adapt to change and varying work priorities upon short notice. Job Description: Seasonal staff September 2026 thru April 2027 Full time: Monday through Friday Non-exempt Receives inbound participant phone calls and provides appropriate customer service support in accordance with program guidelines. Utilizes authorized computer systems to gather and confirm information prompted by incoming calls. Provides rapid, efficient, and accurate customer service in a professional manner for extended periods of time. Receives, comprehends, provides, and responds to routine informational inquiries and service requests through the use of various communication technologies including but not limited to telephones, e-mail, facsimile, postal mail, and the Internet. Provides both inbound and outbound call center support for customer inquiries. Researches and resolves complaints to ensure customer retention and satisfaction. Tracks the questions and answers in the call center system. Updates or checks customer benefits statuses. Answers benefits questions. Provides information and solutions in response to inquiries pertaining to products, services, and customer complaints. Accesses databases to retrieve and record information into the call center system. Reports to a supervisor. Benefits: Oxford provides a robust benefits package. Employer pays majority of employee medical insurance premiums OR payment of $5.09/hour in lieu of medical insurance benefits Medical insurance Dental insurance Vision insurance Short-term disability insurance Accident insurance Universal life insurance with long-term care Paid time off Paid sick leave 11 paid government holidays per year Matching 401(k) savings Oxford is an equal opportunity/affirmative action employer and honors its diverse team. Oxford does not discriminate against or harass applicants, employees, or former employees because of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability or genetic information.

Full job record

Job IDd683c97fa1d0faa7ba77cfbba4862263933e03ad
Org ID419f8d89-cf83-477b-bc30-0f3cac8fd45a
Source ID5910cae4-1856-4d39-a689-7bb515608fa4
Board ID5910cae4-1856-4d39-a689-7bb515608fa4
Provideradp_workforcenow
Provider Job Key549996
TitleSeasonal Customer Service Representative (HelpLine) - Remote
Normalized Title—
Statusactive
Activeyes
Location TextEuclid, OH, US, Euclid, OH
Department—
Team—
Employment Typetemporary
Workplace Type—
Remote Policy—
CountryUnited States
RegionOH
CityEuclid
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=d3cff22c-deb4-4831-846f-39a3249f8bf5&ccId=19000101_000001&lang=en_US&type=JS&jobId=549996&jwId=9201047410975_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=d3cff22c-deb4-4831-846f-39a3249f8bf5&ccId=19000101_000001&lang=en_US&type=JS&jobId=549996&jwId=9201047410975_1
First Seen At2026-06-17 13:09:54Z
Last Seen At2026-06-23 13:10:58Z
Last Checked At2026-06-23 13:10:58Z
Last Changed At2026-06-23 13:10:58Z
Inactive At—
Source Posted At2026-06-16 15:51:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=d3cff22c-deb4-4831-846f-39a3249f8bf5|19000101_000001/date=2026-06-23/2026-06-23T13-10-58-072Z-7d77b598d0f205c3e7c93902a37d0ea30ac872412ebc70b624568e2fe6b42cb0.json
Event Fields
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  "source_hash": "6593bd7b5fe0505b3ce234f7e4c9445b50866c3b1704ef9cc40cdfa553162991",
  "last_changed_at": "2026-06-23T13:10:58.517Z",
  "active_status": "active"
}
Parsed Structured
{
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  "language": "en",
  "location": {
    "raw": "Euclid, OH, US, Euclid, OH",
    "city": "Euclid",
    "region": "OH",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-23T13:10:58.501Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Euclid, OH, US, Euclid, OH",
      "city": "Euclid",
      "region": "OH",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}
Extensions
{}
Native Structured
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    "requisitionDescription": "<div><div><div><p style='-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit; font-size: 0.875rem; line-height: inherit; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem; font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-weight: 400; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' data-pasted=\"true\">In addition to the $17.75 hourly wage, candidate receives health and welfare (either health insurance or payment of $5.09/hour in lieu of insurance).</p><p style=\"-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\"><b style=\"box-sizing: inherit; font-weight: 400;\"><strong>Experience/Qualifications:</strong></b></p><ul style=\"box-sizing: inherit; margin-bottom: 0.625rem !important;\"><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\"><b style=\"box-sizing: inherit; font-weight: 600;\">Minimum of one year of incoming call center experience is required.</b></li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\"><b style=\"box-sizing: inherit; font-weight: 600;\">Telework experience preferred.</b></li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\"><b style=\"box-sizing: inherit; font-weight: 600;\">Must possess valid REAL ID.</b></li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\"><b style=\"box-sizing: inherit; font-weight: 600;\">Must live in Cleveland/Euclid, Ohio area.</b></li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important; font-weight: bold;\">Authorized to work in the U.S.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important; font-weight: bold;\">Public Trust clearance required to successfully obtain the position (the process will be completed with Oxford Government Consulting prior to hire).</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">High school diploma or equivalent.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Demonstrated verbal and written proficiency in the English language.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Experience working in an office setting answering telephones, including demonstrated keyboard skills.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Ability to facilitate clear and accurate exchange of information with callers.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Outstanding customer service skills.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">High keystrokes per hour.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Strong computer skills.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Possesses an understanding of general aspects of the job.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Excellent judgment and use of discretion; trustworthiness with sensitive information is paramount.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Must be able to work all shift schedules.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Working overtime and on weekends may be required.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Repetitive motion may be required.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Must work well with coworkers and managers.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Must be able to monitor email account daily.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Must be able to work at computers for long periods of time.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Ability to adapt to change and varying work priorities upon short notice.</li></ul><p style=\"-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\"><b style=\"box-sizing: inherit; font-weight: 400;\"><strong>Job Description:</strong></b></p><ul style=\"box-sizing: inherit; margin-bottom: 0.625rem !important;\"><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Seasonal staff September 2026 thru April 2027</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Full time: Monday through Friday</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Non-exempt</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Receives inbound participant phone calls and provides appropriate customer service support in accordance with program guidelines.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Utilizes authorized computer systems to gather and confirm information prompted by incoming calls.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Provides rapid, efficient, and accurate customer service in a professional manner for extended periods of time.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Receives, comprehends, provides, and responds to routine informational inquiries and service requests through the use of various communication technologies including but not limited to telephones, e-mail, facsimile, postal mail, and the Internet.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Provides both inbound and outbound call center support for customer inquiries.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Researches and resolves complaints to ensure customer retention and satisfaction.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Tracks the questions and answers in the call center system.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Updates or checks customer benefits statuses.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Answers benefits questions.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Provides information and solutions in response to inquiries pertaining to products, services, and customer complaints.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Accesses databases to retrieve and record information into the call center system.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Reports to a supervisor.</li></ul><p style=\"-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\"><b style=\"box-sizing: inherit; font-weight: 400;\">Benefits:</b><br style=\"box-sizing: inherit;\">Oxford provides a robust benefits package.</p><ul style=\"box-sizing: inherit; margin-bottom: 0.625rem !important;\"><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Employer pays majority of employee medical insurance premiums OR payment of $5.09/hour in lieu of medical insurance benefits</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Medical insurance</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Dental insurance</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Vision insurance</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Short-term disability insurance</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Accident insurance</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Universal life insurance with long-term care</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Paid time off</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Paid sick leave</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">11 paid government holidays per year</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Matching 401(k) savings</li></ul><p style=\"-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\">Oxford is an equal opportunity/affirmative action employer and honors its diverse team. Oxford does not discriminate against or harass applicants, employees, or former employees because of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability or genetic information.</p><p><br></p><p><br></p><div style=\"-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit;\"><p style=\"-webkit-font-smoothing: auto; -webkit-tap-highlight-color: transparent; box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\"><br></p></div><p><br></p><p><br></p></div></div></div>\n",
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          "shortName": " Euclid, OH, US"
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