Home › Companies › Eppr Fa Us2 Oraclecloud Com CX 2 › Patient & Customer Experience Assistant -Per Diem
Patient & Customer Experience Assistant -Per Diem
Eppr Fa Us2 Oraclecloud Com CX 2 · Sleepy Hollow, Westchester, United States; Phelps Memorial, Sleepy Hollow, NY, US · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Eppr Fa Us2 Oraclecloud Com CX 2 |
| Title | Patient & Customer Experience Assistant -Per Diem |
| Normalized title | - |
| Department / team | Patient and Customer Experience |
| Location | Sleepy Hollow, United States |
| Work model | - |
| Employment type | - |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-06-16 / 2026-06-17 |
| Changed / last seen | 2026-06-20 / 2026-06-20 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Eppr Fa Us2 Oraclecloud Com CX 2. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Sleepy Hollow. | Open |
| Department jobs | Active postings in Patient and Customer Experience. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Eppr Fa Us2 Oraclecloud Com CX 2 |
| Source | b7251a21-72e1-459d-967a-2deb27e5f8ec |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
Job Description
Investigates, facilitates and/or resolves a variety of complaints from patients, families and visitors. Assists in interpreting and ensuring Hospital adherence to the Patient’s Bill of Rights as required by law. Performs general clerical, data entry and statistical reports for the department.
Job Responsibility
Investigates and collects patient information regarding a variety of complaints or grievances from patients, families, and visitors. Interacts with all levels of Hospital management to provide assistance in the resolution of found complaints. Provides and maintains monthly statistical reports regarding these complaints and recommends policy or procedure changes to resolve issues. Interprets the Patient’s Bill of Rights and other policies and procedures of the Hospital system; ensures adherence to these policies. Communicates pertinent Hospital information to patients, family and staff. Ensures Hospital adherence to Patient’s Bill of Rights, as required by law. Processes reports and correspondence; prepares reports involving patient complaints, maintains patient complaint statistics and meets with management to discuss necessary action; keeps management informed of actions and results. Updates Service and Quality boards and distribute newsletters. Reports satisfaction data and represents Guest Services at meetings. Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
Work Shift: Flex Hrs between 5:30AM-8:00PM / Rotating holiday coverage / 1 weekend coverage requirement per month
Job Qualification
High School Diploma or equivalent required. 1-3 years of relevant experience, required. Prior customer service experience working in a clinic/hospital setting is highly preferred.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
Full job record
| Job ID | d68277605c23255a7652ebce0b758150ae25d623 |
| Org ID | e8b712fb-8d92-42f1-9ad7-a9f05ce78140 |
| Source ID | b7251a21-72e1-459d-967a-2deb27e5f8ec |
| Board ID | b7251a21-72e1-459d-967a-2deb27e5f8ec |
| Provider | oracle_hcm |
| Provider Job Key | 190378 |
| Title | Patient & Customer Experience Assistant -Per Diem |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Sleepy Hollow, Westchester, United States; Phelps Memorial, Sleepy Hollow, NY, US |
| Department | Patient and Customer Experience |
| Team | — |
| Employment Type | — |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | — |
| City | Sleepy Hollow |
| Salary Raw | Description Job Description Investigates, facilitates and/or resolves a variety of complaints from patients, families and visitors. Assists in interpreting and ensuring Hospital adherence to the Patient’s Bill of Rights as required by law. Performs general clerical, data entry and statistical reports for the department. Job Responsibility Investigates and collects patient information regarding a variety of complaints or grievances from patients, families, and visitors. Interacts with all levels of Hospital management to provide assistance in the resolution of found complaints. Provides and maintains monthly statistical reports regarding these complaints and recommends policy or procedure changes to resolve issues. Interprets the Patient’s Bill of Rights and other policies and procedures of the Hospital system; ensures adherence to these policies. Communicates pertinent Hospital information to patients, family and staff. Ensures Hospital adherence to Patient’s Bill of Rights, as required by law. Processes reports and correspondence; prepares reports involving patient complaints, maintains patient complaint statistics and meets with management to discuss necessary action; keeps management informed of actions and results. Updates Service and Quality boards and distribute newsletters. Reports satisfaction data and represents Guest Services at meetings. Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions. Work Shift: Flex Hrs between 5:30AM-8:00PM / Rotating holiday coverage / 1 weekend coverage requirement per month Job Qualification High School Diploma or equivalent required. 1-3 years of relevant experience, required. Prior customer service experience working in a clinic/hospital setting is highly preferred. *Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity). |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | hour |
| Source URL | https://eppr.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2/job/190378 |
| Apply URL | https://eppr.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2/job/190378 |
| First Seen At | 2026-06-17 11:39:41Z |
| Last Seen At | 2026-06-20 12:31:16Z |
| Last Checked At | 2026-06-20 12:31:16Z |
| Last Changed At | 2026-06-20 12:31:16Z |
| Inactive At | — |
| Source Posted At | 2026-06-16 13:52:47Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=eppr.fa.us2.oraclecloud.com|CX_2/date=2026-06-20/2026-06-20T12-29-52-442Z-4cab46da5639472f89422ba5578cf46efb92b04e15e6eea7a1a7349d2394b006.json |
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