Senior Business Analyst/Customer Technology

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    "ShortDescriptionStr": "The Senior Business Analyst/Customer Technology is an individual contributor within the Customer Technology Support (CTS) department of Southwest Gas Corporation (SWG). This functional role spans across customer technology platforms and operations, serving as a strategic liaison between business units, technology teams, and external vendors. It is responsible for analyzing data and business processes, supporting training efforts, and providing functional technology support across meter-to-cash operations—including cash receipting, credit and collections, billing, and self-service channels. ",
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    "ExternalDescriptionStr": "<p>The Senior Business Analyst/Customer Technology is an individual contributor within the Customer Technology Support (CTS) department of Southwest Gas Corporation (SWG). This functional role spans across customer technology platforms and operations, serving as a strategic liaison between business units, technology teams, and external vendors. It is responsible for analyzing data and business processes, supporting training efforts, and providing functional technology support across meter-to-cash operations—including cash receipting, credit and collections, billing, and self-service channels. The role ensures compliance with state and federal regulatory requirements, including those related to billing accuracy, customer data protection, and financial reporting. It oversees testing activities, manages vendor relationships, and drives the seamless operation, optimization, and continuous improvement of both customer-facing and back-end systems. &nbsp;This role collaborates and communicates effectively, is an expert at navigating complexity and ambiguity, overcoming obstacles, identifies opportunities for improvement, ensuring the seamless operation, optimization and continuous improvement of customer-facing and back-end systems. This position also provides support for customer projects and initiatives. This position collaborates with departments such as Customer Experience, Information Services, Treasury, Regulation, Accounting, Internal Audit, and external vendors to ensure system integrity, compliance, and customer satisfaction.<br><br><strong><u>POSITION DIMENSIONS</u></strong><br><br>This position does not have direct accountability for people or budgets but will contribute to budget preparation, planning, analyzing and forecasting as well as lead projects and initiatives. The incumbent frequently interacts with personnel across departments, management, and external vendors.<br><br><span style=\"font-family: Tahoma, sans-serif;\"><strong><u>QUALIFICATIONS</u></strong></span></p><p style=\"line-height: normal; text-align: justify;\"><span style=\"font-family: Tahoma, sans-serif;\">There<span style=\"letter-spacing: -0.15pt;\">&nbsp;</span>are<span style=\"letter-spacing: -0.15pt;\">&nbsp;</span>clear<span style=\"letter-spacing: -0.15pt;\">&nbsp;</span>precedents<span style=\"letter-spacing: -0.15pt;\">&nbsp;</span>and<span style=\"letter-spacing: -0.2pt;\">&nbsp;</span>practices<span style=\"letter-spacing: -0.15pt;\">&nbsp;</span>that<span style=\"letter-spacing: -0.25pt;\">&nbsp;</span>the<span style=\"letter-spacing: -0.25pt;\">&nbsp;</span>incumbent<span style=\"letter-spacing: -0.15pt;\">&nbsp;</span>uses<span style=\"letter-spacing: -0.2pt;\">&nbsp;</span>as<span style=\"letter-spacing: -0.15pt;\">&nbsp;</span>guidelines<span style=\"letter-spacing: -0.15pt;\">&nbsp;</span>to<span style=\"letter-spacing: -0.25pt;\">&nbsp;</span>determine<span style=\"letter-spacing: -0.15pt;\">&nbsp;</span>how<span style=\"letter-spacing: -0.15pt;\">&nbsp;</span>this job is performed. This includes developing and executing detailed test cases and scripts, identifying and documenting defects, and collaborating with development teams to resolve issues.</span></p><ul style=\"list-style-type: disc;\"><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Tahoma, sans-serif;\">A Bachelor’s or Master’s degree in Accounting, Business Administration, Computer Science, Finance, Information Technology, or related field, or equivalent experience.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Tahoma, sans-serif;\">This position requires six plus years of relevant work experience such as business analysis, with leadership responsibilities.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Tahoma, sans-serif;\">Leadership skills that include experience in managing, facilitating, developing, planning, directing, </span><a name=\"_Int_8KpxDFuU\"><span style=\"font-family: Tahoma, sans-serif;\">controlling</span></a><span style=\"font-family: Tahoma, sans-serif;\"> and organizing projects and people.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Tahoma, sans-serif;\">Ability to lead and motivate project teams.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Tahoma, sans-serif;\">Expert-level understanding of Software Testing Life Cycle and advanced testing tools.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Tahoma, sans-serif;\">Proven experience leading functional and user acceptance testing initiatives.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Tahoma, sans-serif;\">Exceptional communication, leadership, and stakeholder management skills.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Tahoma, sans-serif;\">Advanced proficiency </span><span style=\"color: black; font-family: Tahoma, sans-serif;\">with SAP CX suite modules, including: MyCustomer (S4), MyCustomer2 (C4C), CIC, as well as Signavio, MiBob (BPEM exception management), SAP Analytics Cloud (SAC), MyAccount (self-service portals), Bill Print and Electronic Presentment, or similar digital applications is required.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"color: black; font-family: Tahoma, sans-serif;\">Foundational analytical, incident management, problem identification and solving skills, and root cause analysis.&nbsp;</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"color: black; font-family: Tahoma, sans-serif;\">Proficiency with process improvement, quality assurance, and business process mapping.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"color: black; font-family: Tahoma, sans-serif;\">Expertise with Microsoft Office products including Teams, Word, PowerPoint, PowerBI, and Excel.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Tahoma, sans-serif;\">Deep analytical, research, root cause, and strategic problem-solving skills.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Tahoma, sans-serif;\">In-depth knowledge of company business processes, policies, tariffs, and regulatory frameworks.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Tahoma, sans-serif;\">Strong experience with </span><a name=\"_Int_ghOve8SM\"><span style=\"font-family: Tahoma, sans-serif;\">incident</span></a><span style=\"font-family: Tahoma, sans-serif;\">, </span><a name=\"_Int_PMdiFgw0\"><span style=\"font-family: Tahoma, sans-serif;\">problem</span></a><span style=\"font-family: Tahoma, sans-serif;\">, and change management processes.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Tahoma, sans-serif;\">Ability to lead business process mapping and drive continuous improvement.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Tahoma, sans-serif;\">Demonstrated ability to address complex problems holistically and implement sustainable solutions.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Tahoma, sans-serif;\">High-level organizational skills with experience managing multiple high-impact projects.</span><br>&nbsp;</p><p style=\"text-align: justify;\"><span style=\"color: black; font-family: Tahoma, sans-serif;\"><strong>The following certifications are highly desirable; at least o</strong></span><span style=\"font-family: Tahoma, sans-serif;\"><strong>ne or more of following certifications are required:</strong></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Tahoma, sans-serif;\">Certified Revenue Integrity Professional (CRIP)</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Tahoma, sans-serif;\">Project Management Professional (PMP)</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Tahoma, sans-serif;\">ASQ Quality Certification</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Tahoma, sans-serif;\">Certified Business Analysis Professional (CBAP)</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Tahoma, sans-serif;\">International Software Testing Qualifications Board (ISTQB) Certified Tester</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Tahoma, sans-serif;\">Certified Software Test Professional (CSTP)</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Tahoma, sans-serif;\">Certified Software Tester (CSTE)</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Tahoma, sans-serif;\">Certified Software Quality Analyst (CSQA)</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Tahoma, sans-serif;\">SAP application certifications</span></p></li></ul><p style=\"text-align: justify;\"><br><br><span style=\"font-family: Tahoma, sans-serif;\"><strong><u>ESSENTIAL JOB RESPONSIBILITIES</u></strong></span></p><ul style=\"list-style-type: disc;\"><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Tahoma, sans-serif;\">Lead cross-functional teams in gathering, analyzing, and documenting complex business requirements.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Tahoma, sans-serif;\">Establish and maintain liaison relationship with business partners and IS organization.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Tahoma, sans-serif;\">Perform project level analyses and produce concept communication materials.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Tahoma, sans-serif;\">Assess business needs utilizing a structured requirement process.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Tahoma, sans-serif;\">Evaluate current business processes to identify areas of improvement or system inefficiencies.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Tahoma, sans-serif;\">Develop, write, and communicate business requirement process.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Tahoma, sans-serif;\">Prioritize changes and communicate status to the business.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Tahoma, sans-serif;\">Maintain communication with the user community to keep them well-informed of system updates or enhancements.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Tahoma, sans-serif;\">Drive strategic process improvements related to SAP and operational efficiency initiatives.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Tahoma, sans-serif;\">Oversee and perform user acceptance testing and quality assurance for customer-facing and back-office applications.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Tahoma, sans-serif;\">Manage change lifecycle and ensure alignment with SOX and internal controls.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Tahoma, sans-serif;\">Provide oversight for billing, payments, and exception management for large customers.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Tahoma, sans-serif;\">Serve as a primary contact for compliance audits and technology-related regulatory requirements.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Tahoma, sans-serif;\">Foster relationships with third-party vendors and coordinate issue resolution.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Tahoma, sans-serif;\">Understand and negotiate </span><a name=\"_Int_BFDigSIQ\"><span style=\"font-family: Tahoma, sans-serif;\">needs</span></a><span style=\"font-family: Tahoma, sans-serif;\"> and expectations of multiple stakeholders.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: Tahoma, sans-serif;\">Communicate system updates and strategic impacts to senior management.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span>Mentor business analysts and contribute to departmental best practices.</span></p><p style=\"text-align: justify;\">&nbsp;</p></li></ul><p><strong><u>SALARY DETAILS</u></strong></p><p><strong>Las Vegas: </strong>$95,248.00 - $142,871.00</p><p>At Southwest Gas, attracting the best talent is key to our strategy and success as a company. We use flexibility to develop competitive compensation offers to ensure we are able to hire the best candidates. The quoted salary range represents the minimum and maximum of the pay range for the position.&nbsp;It is provided as a good faith estimate as to what our ideal candidates are likely to expect, as we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills and other factors that may prove relevant during the interview and selection process.</p><p style=\"text-align: justify;\">&nbsp;</p>",
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    "CorporateDescriptionStr": "<p><b>Our History</b></p>\n<p>Southwest Gas Corporation was founded in 1931 and is a subsidiary of <a href=\"https://www.swgasholdings.com/\" target=\"_blank\">Southwest Gas Holdings Inc</a>.&nbsp;We provide natural gas service to Arizona, Nevada, and portions of California. Our communities, and the more than 2 million customers we serve, are the reasons why we've been heating things up for decades. So, whether you’re enjoying a backyard barbeque with friends, getting cozy indoors during the winter, or preparing an epicurean delight in your new restaurant, Southwest Gas is here to support your comfort&nbsp; and your lifestyle.</p>\n<p>Southwest Gas is an equal opportunity employer, disability/veteran.</p>",
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