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Customer Service Representative

0c5c4ac6 Dd53 4394 86b2 740950157344 19000101 000001 · Bolton, MA, US, Bolton, MA · Active · $24–$30 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company0c5c4ac6 Dd53 4394 86b2 740950157344 19000101 000001
TitleCustomer Service Representative
Normalized title-
Department / team-
LocationBolton, MA, United States
Work model-
Employment typeFull Time
Salary$24–$30 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-02 / 2026-06-03
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 0c5c4ac6 Dd53 4394 86b2 740950157344 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Bolton.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company0c5c4ac6 Dd53 4394 86b2 740950157344 19000101 000001
Sourcea1207d0d-24c7-4963-a086-599695d371a8
ATS providerADP Workforce Now Recruiting

Description

Position Overview Easton Select Group is seeking a customer-focused and detail-oriented Customer Service Representative to support customers across our growing pool service, construction, and backyard leisure operations. This role is responsible for handling customer inquiries, resolving service-related issues, supporting scheduling coordination, and providing exceptional customer support throughout the customer experience lifecycle. The Customer Service Representative serves as a key communication link between customers, operations teams, service technicians, and leadership to ensure timely responses, accurate information, and a positive customer experience. This position plays an important role in maintaining customer satisfaction and supporting long-term customer relationships. The ideal candidate is organized, professional, and comfortable operating in a fast-paced service environment with strong communication and problem-solving abilities. Core Responsibilities Customer Support & Communication Respond promptly and professionally to customer inquiries via phone, email, and other communication channels Assist customers with questions related to pool services, maintenance, repairs, products, scheduling, and billing Provide customers with accurate information regarding services, timelines, and next steps Maintain a professional and customer-first approach during all customer interactions Follow up with customers to ensure satisfaction and resolution of service requests Service Coordination & Administrative Support Coordinate with Operations, Service Technicians, and field teams to support scheduling and customer communication Accurately document customer interactions, service requests, and updates within CRM or scheduling systems Assist with service appointment coordination, routing updates, and customer notifications Support order processing, service documentation, and administrative workflows as needed Maintain organized and accurate customer records and communication logs Issue Resolution & Customer Experience Troubleshoot and resolve basic customer concerns related to services, scheduling, products, or billing Escalate complex service or technical issues to the appropriate operational or management teams Support customer retention efforts through responsive communication and proactive follow-up Identify recurring customer concerns and communicate trends to leadership for operational improvement Help ensure a positive and consistent customer experience across all service interactions Cross-Functional Collaboration Partner with Customer Service, Operations, Sales, and field leadership teams to support efficient service delivery Assist with customer onboarding for new services and maintenance programs Support process improvement initiatives related to communication workflows and customer service operations Participate in team meetings, training sessions, and operational support initiatives as needed Qualifications High school diploma or equivalent required Previous customer service, administrative, or support experience preferred Strong verbal and written communication skills Strong organizational and multitasking abilities Proficiency in Microsoft Office Suite and basic computer systems Ability to work effectively in a fast-paced environment Professional demeanor with strong customer service and problem-solving skills Preferred Qualifications Experience within pool service, home services, construction, retail, HVAC, plumbing, or related industries preferred Familiarity with CRM systems, scheduling software, or dispatching platforms Basic understanding of pool products, equipment, or maintenance terminology is a plus Bilingual abilities preferred Experience supporting multi-location operations or service teams is a plus About Us Easton Select Group is a Massachusetts-based company specializing in pool services and backyard leisure products. Built on a 50-year legacy as a second-generation family business, Easton Select Group is recognized for quality, operational excellence, and innovation. The company operates a diversified portfolio of brands, providing tailored pool products, services, and expertise for homeowners nationwide. Easton Select Group continues to grow through strategic acquisitions, strengthening its ability to deliver industry-leading service and support across a highly fragmented market. What We Offer 9 paid holidays Paid vacation and sick time Employer-matched 401(k) Employer-paid life insurance Optional supplemental life insurance Medical, dental, and vision insurance plans Equal Opportunity Employer We are proud to be an Equal Opportunity Employer and are committed to fostering a diverse, equitable, and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic.

Full job record

Job IDd62c4827a756e2c546d5fb2a60c821b6362c56d0
Org ID1a16a4ea-3a5d-4e08-8e32-f6b68dd2187e
Source IDa1207d0d-24c7-4963-a086-599695d371a8
Board IDa1207d0d-24c7-4963-a086-599695d371a8
Provideradp_workforcenow
Provider Job Key584248
TitleCustomer Service Representative
Normalized Title—
Statusactive
Activeyes
Location TextBolton, MA, US, Bolton, MA
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionMA
CityBolton
Salary Raw24 To 30 (USD) Hourly
Salary Min24
Salary Max30
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=0c5c4ac6-dd53-4394-86b2-740950157344&ccId=19000101_000001&lang=en_US&type=JS&jobId=584248&jwId=9201709161872_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=0c5c4ac6-dd53-4394-86b2-740950157344&ccId=19000101_000001&lang=en_US&type=JS&jobId=584248&jwId=9201709161872_1
First Seen At2026-06-03 08:37:51Z
Last Seen At2026-06-06 12:12:17Z
Last Checked At2026-06-06 12:12:17Z
Last Changed At2026-06-06 12:12:17Z
Inactive At—
Source Posted At2026-06-02 14:02:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=0c5c4ac6-dd53-4394-86b2-740950157344|19000101_000001/date=2026-06-06/2026-06-06T12-12-16-676Z-bb8ae6db4655ca9f092fb1c1f00c95817acddff361c33e50f3dde4ff987653fc.json
Event Fields
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Parsed Structured
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Extensions
{}
Native Structured
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