Project Manager

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  "last_changed_at": "2026-05-30T05:43:05.314Z",
  "active_status": "active"
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  "location": {
    "raw": "Pittsburgh, Pennsylvania, United States",
    "city": "Pittsburgh",
    "region": "PA",
    "country": "United States",
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    "id": "36",
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    "atsLocation": {
      "city": "Pittsburgh",
      "state": "Pennsylvania",
      "country": "United States",
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    "departmentId": "18657",
    "locationType": "1",
    "jobOpeningName": "Project Manager",
    "departmentLabel": "CONS",
    "employmentStatusLabel": "Full-Time"
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    "datePosted": "2026-03-05",
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      "city": "Pittsburgh",
      "state": "Pennsylvania",
      "country": "United States",
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    "description": "<br><br>\n<span style=\"text-decoration: underline\"><span style=\"font-weight: bold\">Job Summary </span></span>\n<br>\nThe project manager is responsible for taking the lead on planning, managing, controlling, and closing our ERP implementation and upgrade projects. The PM is accountable for driving the project to a successful outcome that achieves the project's stated goals, scope, within the budget and timeline. The PM is an active participant in building the project schedule, planning activities, monitoring project progress, documenting, and driving issues to resolution, and performing project reporting. The PM must create a positive and engaging environment for the project team. \n<br>\n<br>\n<span style=\"text-decoration: underline\"><span style=\"font-weight: bold\">Responsibilities: </span></span>\n<br>\nWork with our customers, and others within DRI to confirm scope, goals/objectives, and business justification to structure, control, and report on DRI projects of varied sizes and complexities.   \nCoordinate with DRI professional services leadership to schedule consulting and development resources for engagements; includes work to schedule services resources for client projects, matching skillsets to requests and coordinating resource availability.  \nProvide support to our clients by responding to incoming phone calls, emails, and other inquiries, in a timely manner.  \nEnsure successful delivery of projects, particularly through proactive planning, scheduling and monitoring planned and reactive work activities. \nPlay a lead role in communicating the implementation process, approach, and progress of the project to key stakeholders throughout the project lifecycle. \nManage work schedules and deal with redirecting support calls and requests to the appropriate resource. \nEnsure clear communication throughout the project life cycle. \nEnsure the scheduled task list is managed throughout the week. \nEfficiently, effectively, and appropriately establish and manage client expectations through verbal and written communication. \nProvide follow-up with clients after development project implementations have been completed. \nContinually assess potential risks and issues for your projects; maintain risk and issues logs and contingency plans. \nPlay a lead role in defining an effective communication strategy for your projects, including communicating with key stakeholders from customers and DRI.\nEnsure stakeholders and the project structure and definition are aligned and that stakeholders are kept up to date on project risks, progress, and budget. \nInteract with clients, the consulting and development teams, the services manager, and the Director of Services Operations to confirm new requests have been received and a project schedule date is confirmed. \nCommunicate client feedback to the services teams to develop processes to better serve our clients.  \nCommunicate with clients on a regular basis to provide schedule updates. \nMonitor customer satisfaction for delivered work as well as the customer's expectation regarding level of service and expected delivery dates. \nWork with the services management to maintain a skills matrix within the department to provide effective use of resources.   \nDe-escalate client complaints and report any client concerns to consulting, development and upper management as appropriate. \nEnsure rework is actioned immediately to minimize the effect on the client. \nInteract as necessary with the DRI development and technical team, DRI Business Consultants, outside contractors, and clients. \nManage and implement changes in communication and scheduling to ensure reliable and timely delivery of services.  \nEnsure that all assigned technical resources have a solid understanding of client business requirements and the plans in place to attain those objectives. \nUtilize our ERP application (SyteLine/CloudSuite Industrial) (or other software tools) to track customer projects and consultant's reported time and expenses.  \nSupport process improvements and projects \nRequirements: \n<br>\nCSI / SyteLine experience is required.\nERP Project Management (with 5 years minimum of manufacturing ERP software experience).\nBachelor's Degree or equivalent work experience \n7+ years of project management experience; 5+ years of proven experience delivering complex ERP projects.  \nPMP certification required (PMP certification must be obtained within 12 months from date of hire) \nA strong interest in developing project management capabilities, toolsets, and methodologies. \nAbility to travel domestically to client and DRI sites up to 35%. \nMust be a U.S. Citizen or Permanent Resident. \n<br>\n<br>\n<span style=\"text-decoration: underline\"><span style=\"font-weight: bold\">Knowledge, Skills, and Abilities: </span></span>\n<br>\nExperience with risk management planning and a demonstrated understanding of Risk management during a project \nMust be detail oriented; problem solving skills are critical.  \nExecutive level communication and presentation skills are needed for this role and the successful candidate must be able to work well with both front-line team members and executive level personnel.   \nHighly Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook Teams and Project) \nDeadline and detail-oriented with strong analytical and critical thinking skills. ",
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    "departmentId": "18657",
    "locationType": "1",
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    "jobCategoryId": null,
    "jobOpeningName": "Project Manager",
    "departmentLabel": "CONS",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://decisionresources.bamboohr.com/careers/36",
    "employmentStatusLabel": "Full-Time"
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