Home › Companies › A66D4549B48740852D110830E9085D10 › Customer Care Representative
Customer Care Representative
A66D4549B48740852D110830E9085D10 · LaPorte Office - LaPorte, IN 46350; 1705 State St, LaPorte, IN, 46350, USA · Active · $15–$17 / hour · Paycom ATS
Job facts
| Field | Value |
|---|---|
| Company | A66D4549B48740852D110830E9085D10 |
| Title | Customer Care Representative |
| Normalized title | - |
| Department / team | - |
| Location | LaPorte, IN, United States |
| Work model | - |
| Employment type | - |
| Salary | $15–$17 / hour |
| Status | active |
| ATS provider | Paycom ATS |
| Posted / first seen | 2026-02-02 / 2026-05-31 |
| Changed / last seen | 2026-06-09 / 2026-06-20 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from A66D4549B48740852D110830E9085D10. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Paycom ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in LaPorte. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | A66D4549B48740852D110830E9085D10 |
| Source | c01183dd-f684-42d1-a9d2-49225ef46066 |
| ATS provider | Paycom ATS |
Description
Description
The Customer Care Representative is responsible for providing excellent customer service and support to all customers via phone, chat and email. This includes, but is not limited to, assisting customers with billing and payments, performing basic troubleshooting for service related issues, and general account maintenance and questions.
Work Schedule:
Tuesday - Friday 10:30 AM-7:00 PM and Saturday 8:30 AM-5:00 PM
Responsibilities:
Answer all incoming calls and live chat requests while providing an excellent customer experience.
Manage incoming ticket queues and follow up with customers in a timely manner.
Perform basic troubleshooting for service requests both via phone and chat. Escalate to technical support when needed.
Make account changes including package changes.
Facilitate scheduled appointment changes when requested by customers or field staff.
Follow up with positive and negative survey respondents.
Accepts and processes monthly payments from SBS residential customers
Follows established guidelines to initiate and implement payment arrangements on delinquent accounts via communication and coordination with residential customers.
Documents payment arrangements and other pertinent account details; schedules and performs follow-up communication with account holders.
Follows established guidelines and policies to review and update account status.
Interacts with all customers in a calm, friendly and professional manner.
Performs other related duties, as required.
Qualifications
Qualifications:
High school diploma or equivalent
Excellent organizational skills and attention to detail.
Excellent written and verbal communication skills.
Ability to communicate with account holders in a courteous manner.
Ability to refrain from using harsh, aggressive or demanding language or tones when working with customers.
Full job record
| Job ID | d5e18429e72fc840ca9696ece5f97bf841dd6e4c |
| Org ID | e4954cc4-fdb5-435b-8615-dde0f3fb6278 |
| Source ID | c01183dd-f684-42d1-a9d2-49225ef46066 |
| Board ID | c01183dd-f684-42d1-a9d2-49225ef46066 |
| Provider | paycom |
| Provider Job Key | 152765 |
| Title | Customer Care Representative |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | LaPorte Office - LaPorte, IN 46350; 1705 State St, LaPorte, IN, 46350, USA |
| Department | — |
| Team | — |
| Employment Type | — |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | IN |
| City | LaPorte |
| Salary Raw | $15.00 - $17.00 Hourly |
| Salary Min | 15 |
| Salary Max | 17 |
| Salary Currency | USD |
| Salary Period | hour |
| Source URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=152765&clientkey=A66D4549B48740852D110830E9085D10 |
| Apply URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=152765&clientkey=A66D4549B48740852D110830E9085D10 |
| First Seen At | 2026-05-31 19:07:37Z |
| Last Seen At | 2026-06-20 10:06:08Z |
| Last Checked At | 2026-06-20 10:06:08Z |
| Last Changed At | 2026-06-09 10:22:49Z |
| Inactive At | — |
| Source Posted At | 2026-02-02 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=A66D4549B48740852D110830E9085D10/date=2026-06-20/2026-06-20T10-06-07-048Z-ccbcbdc39249ac2d9e43e320171399daca54b2416e41d74c0e7ad995244fcc00.json |
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