Trainer, ClaimAssist

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    "city": "Norwood",
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    "description": "<p style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">POSITION SUMMARY:</span></span></b></span></span></p>\r\n\r\n<p class=\"MsoBodyText\"><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">The Trainer, ClaimAssist is responsible for training associates on the billing functions ClaimAssist conducts on behalf of its clients, company policies and practices, including the use of technical systems, HIPAA as well as other industry governing laws and statutes, client procedures, and expectations.</span></span></span></span></p>\r\n\r\n<p class=\"MsoBodyText\">&nbsp;</p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">ESSENTIAL FUNCTIONS: </span></span></b></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Conducts associate training programs for new hires and existing associates to successfully bill Third Party Liability claims, resolve Denials, various components of the Revenue Cycle, CCS/ClaimAssist policies, and practices, including the use of technical systems.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Keeps current and up to date on billing regulations, client expectations, policies, procedures and industry techniques. </span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Oversees the 30 day, in person, onboarding process for all new hires. </span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Monitors performance of trained associates as well as existing staff to assess current/additional training needs and help create/develop training materials as needed.&nbsp;</span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Monitors associate&rsquo;s schedules, attendance, and payroll or performance issues during training and administer appropriate coaching or escalate as appropriate.&nbsp; &nbsp;</span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Responsible for daily supervision of all associates attending training classes being facilitated.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Works closely with the department manager(s) to ensure department standards are met.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Continuously challenges and coach new and existing staff to maximize performance and call service.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Follows approved training outlines and techniques for classes assigned and provide feedback to management to improve training experiences and outcomes for individual training, group instruction, meetings, and workshops.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Helps to </span></span><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">create teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and on-line reference tools.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Provides feedback to management regarding the effectiveness of teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and on-line reference tools.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Updates and maintains training materials for ClaimAssist including training manuals, presentations, Opsnet testing and memo announcements. </span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Works with management, supervisors, and associates to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulation, business initiatives, and technologies.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Delivers testing modules and test trainees to measure progress and to evaluate the effectiveness of training.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Evaluates and report on the progress of associates under guidance during training periods.</span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Makes continual suggestions on process improvements, work procedures to be reviewed with management as they arise from training sessions.</span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Maintains trainee personnel records.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Manages and works on projects assigned and meet prescribed timelines, develop, and meet objectives. Communicating the status of active projects timely.&nbsp;</span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Other duties as required by Manager</span></span></span></span></li>\r\n\t<li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\"><span style=\"color:#000000;\">Ability to maintain a consistent and regular attendance in accordance with an established schedule.</span></span></span> </span></span></li>\r\n\t<li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Ability to work onsite/in-office and in accordance with CCS and department policies and procedures. </span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"text-align:justify;margin-left:48px;\">&nbsp;</p>\r\n\r\n<p style=\"text-align:justify;\">&nbsp;</p>\r\n",
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</span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Ability to write routine reports and correspondence.&nbsp; Ability to develop and proof of training materials.&nbsp; </span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Ability to speak effectively in interpersonal situations and before groups of employees.</span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Present a professional demeanor.</span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Have a strong working knowledge of institutional and professional billing practices, HIPAA and regulations</span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Must display patience with new and existing associates and must be able to train by adapting to their learning style.&nbsp;</span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical solutions.</span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Ability to problem solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.&nbsp; </span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.</span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Ability to function independently in a multi-task environment, as well as part of a team and be comfortable communicating with all levels of management and associates.&nbsp; </span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Strong planning and organizational skills.&nbsp; </span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Continue to develop presentation and facilitation skills.&nbsp; </span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Knowledge of FACS system, Application Extender, and Microsoft Office required.&nbsp; </span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Ability to learn new software systems as required.</span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">Ability to Successfully Apply Feedback: Being receptive to feedback, willing to learn, embracing continuous improvement and is receptive and responsive to change</span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"text-align:justify;\">&nbsp;</p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">EDUCATION REQUIREMENTS</span></span></b><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">: </span></span></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:10pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:'Arial Narrow', sans-serif;\">High School Diploma or equivalent, some college preferred.</span></span></span></span></li>\r\n</ul>\r\n",
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