Native Structured
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"description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">We’re a globally distributed team building a secure, standards-based identity platform used by governments, digital banks, and regulated industries. Our API-first approach enables organizations to implement OAuth 2.0 and OpenID. Our platform is trusted by governments, financial institutions, and enterprises around the world to secure APIs and protect digital identities at scale. As champions of modern identity standards, we enable developers and architects to build secure and interoperable services with ease.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">We’re hiring a Developer Support Engineer to provide world-class technical support to enterprise customers integrating our platform. You’ll work closely with developers, SREs, and our internal engineering team to troubleshoot complex issues, optimize integration flows, and ensure customer success.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 14pt\"><span style=\"font-weight: bold\">What You’ll Do</span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">This is a hands-on, deeply technical, customer-facing role. You will:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Own and resolve complex technical support cases for enterprise customers while meeting strict SLAs and response targets.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Troubleshoot and reproduce issues across APIs, distributed systems, and cloud environments.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Analyze logs, metrics, and traces using tools like Google Cloud Platform, BigQuery, and Grafana.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Debug API integrations by inspecting HTTP requests/responses, authentication flows, and payloads.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Collaborate with SRE and Engineering teams to identify root causes and drive production fixes.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Guide developers on implementing secure authentication using OAuth 2.0 and OpenID Connect.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Support incident response for high-severity issues, including on-call participation when required.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Contribute to internal tooling, automation, and support workflows (e.g., ticketing, alerting, diagnostics).</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Create technical case studies and improve documentation to reduce future support load.</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\"><br><span style=\"font-size: 14pt\">What We’re Looking For: </span><br><br></span></span></p>\n<p><span style=\"text-decoration: underline\"><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Core Technical Skills</span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Strong understanding of REST APIs, HTTP protocols, and distributed system architecture</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Hands-on experience with cloud platforms (preferably Google Cloud Platform)</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience working with data and logs using BigQuery, SQL, or similar tools</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Familiarity with monitoring and observability tools such as Grafana</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience with ticketing/support platforms like Zendesk or similar</span></li>\n</ul>\n<p><span style=\"text-decoration: underline\"><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Identity & Security</span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Solid understanding of authentication and authorization standards:</span>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">OAuth 2.0</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">OpenID Connect</span></li>\n</ul>\n</li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Familiarity with API security best practices, token-based authentication, and access control models</span></li>\n</ul>\n<p><span style=\"text-decoration: underline\"><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Debugging & Development</span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Proven experience debugging API integrations and analyzing logs, metrics, and system behavior</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ability to read/write code in at least one language (Python, JavaScript, Java, or Go)</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience using tools like Postman, curl, or similar for API testing</span></li>\n</ul>\n<p><span style=\"text-decoration: underline\"><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Support & Communication</span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience supporting developers, enterprise customers, or working in a developer support / SRE / platform support role</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Strong communication skills with the ability to explain complex technical concepts clearly</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ability to work independently in a distributed, cross-functional, and global team</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 14pt\"><span style=\"font-weight: bold\">Nice to Have</span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 14pt\"><br></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience with Kubernetes, Docker, or cloud-native deployments</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Familiarity with CI/CD pipelines and infrastructure-as-code (Terraform, etc.)</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Exposure to identity platforms, IAM systems, or API gateways</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience working with multilingual customers (e.g., English & Japanese support environments)</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 14pt\"><span style=\"font-weight: bold\">Why Join Us</span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 14pt\"><br></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Work on real-world identity, authentication, and API security challenges at scale</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Collaborate closely with Engineering, SRE, and Product teams</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">High-impact role with visibility across customers and internal teams</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Opportunity to shape support tooling, processes, and documentation</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Competitive compensation and flexibility in a global environment</span></li>\n</ul>",
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