Ombudsman

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    "city": "Charleroi",
    "region": "PA",
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    "description": "<p style=\"text-align:center;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Comprehensive Benefits Package&nbsp;&nbsp; &bull;&nbsp;&nbsp; Tuition Discounts&nbsp;&nbsp; &bull;&nbsp;&nbsp; Career Advancement&nbsp;&nbsp; &nbsp; </span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p align=\"center\" style=\"text-align:center;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><b>SOUTHWESTERN PENNSYLVANIA AREA AGENCY ON AGING, INC.</b></span></span></p>\r\n\r\n<p align=\"center\" style=\"text-align:center;\">&nbsp;</p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Overall Function<b>:</b></span></span></p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Provides Ombudsman services to consumers living in nursing facilities, personal care homes, assisted living facilities, Dom Care homes or in their own home.</span></span></p>\r\n\r\n<p>Essential Functions:</p>\r\n\r\n<ul style=\"list-style-type:square;\">\r\n\t<li class=\"a\" style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Completes investigations and resolves resident complaints regarding quality of life and quality of care issues as directed by the resident.</span></span></li>\r\n\t<li class=\"a\" style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Conducts facility coverage visits as assigned in compliance with Department of Aging policy. </span></span></li>\r\n\t<li class=\"a\" style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Educates consumers/residents/staff regarding resident rights and offers information on how consumers/residents can best exercise those rights.</span></span></li>\r\n\t<li class=\"a\" style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Prepares and submits all required case forms, reports, billings, documentation, and correspondence to the AAA Ombudsman in an accurate and timely manner meeting National Ombudsman Reporting System (NORS) standards.</span></span></li>\r\n\t<li class=\"a\" style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Provides advocacy and representation for residents facing involuntary discharge or transfer; ensures residents are informed of their appeal rights and assists in navigating the fair hearing process.</span></span></li>\r\n\t<li class=\"a\" style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Provides information and consultation to residents, facility staff and individuals in the community and attends resident plan of care meetings as requested.</span></span></li>\r\n\t<li class=\"a\" style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Provides social and emotional support and empowerment to residents/consumers/families to ensure proper service delivery in long-term care environments.</span></span></li>\r\n\t<li class=\"a\" style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Supports community outreach initiatives including conducting educational presentations within the community, participating in facility surveys, providing legislative advocacy, and working with Resident and/or Family Councils.</span></span></li>\r\n\t<li class=\"a\" style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Supports the development of the PEER Project within the community, including initial training and coordination of post-graduation activities. Performs other mission-critical advocacy tasks and special projects as assigned, provided they do not constitute a conflict of interest as defined by the State Long-Term Care Ombudsman.</span></span></li>\r\n\t<li class=\"a\" style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Adheres to all policies, laws, regulations, codes of ethics, conflict of interest and confidentiality as outlined by federal and state laws, and agency policies and procedures.</span></span></li>\r\n</ul>\r\n",
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Performs other mission-critical advocacy tasks and special projects as assigned, provided they do not constitute a conflict of interest as defined by the State Long-Term Care Ombudsman.\\r\\n\\tAdheres to all policies, laws, regulations, codes of ethics, conflict of interest and confidentiality as outlined by federal and state laws, and agency policies and procedures.\\r\\n\\r\\nQualifications\\r\\n\\tBachelor&rsquo;s Degree in Gerontology, Human Services, Social Work or a related field from an accredited college or university.\\r\\n\\tDemonstrated knowledge of federal and state regulations governing long-term care facilities, including the Older Americans Act and applicable Pennsylvania Codes.\\r\\n\\tDemonstrated knowledge of resident/consumer rights in each applicable long-term care setting and have the ability to research information as needed.\\r\\n\\tDemonstrated ability to make incisive observations, obtain vital information and make appropriate recommendations during interviews and/or while reviewing case records.\\r\\n\\tDemonstrated knowledge of financial entitlement programs and health/social services available to the consumers.\\r\\n\\tDemonstrated proficiency in &#39;Person-Centered&#39; advocacy, ensuring the resident&#39;s expressed wishes remain the primary driver of all investigations and resolutions.\\r\\n\\tMust not be excluded from participation in Medicare, Medicaid, or any other federal health care program.\\r\\n\\tMust successfully obtain Criminal History Clearance from the PA State Police, Child Abuse Clearance from the PA Department of Human Services and FBI Fingerprint Clearances.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAvailable Benefits:\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\tMedical and dental benefits for eligible employees.\\r\\n\\tRetirement plan with potential for agency match.\\r\\n\\tTuition discounts with partnering colleges and universities.\\r\\n\\tCareer advancement opportunities.\\r\\n\\tGenerous time off for eligible employees.\\r\\n\\tBe an SPHS Hero!\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nEQUAL OPPORTUNITY EMPLOYER\\r\\n\",\"responsibilities\":\"Comprehensive Benefits Package&nbsp;&nbsp; &bull;&nbsp;&nbsp; Tuition Discounts&nbsp;&nbsp; &bull;&nbsp;&nbsp; Career Advancement&nbsp;&nbsp; &nbsp; \\r\\n\\r\\n&nbsp;\\r\\n\\r\\nSOUTHWESTERN PENNSYLVANIA AREA AGENCY ON AGING, INC.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nOverall Function:\\r\\n\\r\\nProvides Ombudsman services to consumers living in nursing facilities, personal care homes, assisted living facilities, Dom Care homes or in their own home.\\r\\n\\r\\nEssential Functions:\\r\\n\\r\\n\\r\\n\\tCompletes investigations and resolves resident complaints regarding quality of life and quality of care issues as directed by the resident.\\r\\n\\tConducts facility coverage visits as assigned in compliance with Department of Aging policy. \\r\\n\\tEducates consumers/residents/staff regarding resident rights and offers information on how consumers/residents can best exercise those rights.\\r\\n\\tPrepares and submits all required case forms, reports, billings, documentation, and correspondence to the AAA Ombudsman in an accurate and timely manner meeting National Ombudsman Reporting System (NORS) standards.\\r\\n\\tProvides advocacy and representation for residents facing involuntary discharge or transfer; ensures residents are informed of their appeal rights and assists in navigating the fair hearing process.\\r\\n\\tProvides information and consultation to residents, facility staff and individuals in the community and attends resident plan of care meetings as requested.\\r\\n\\tProvides social and emotional support and empowerment to residents/consumers/families to ensure proper service delivery in long-term care environments.\\r\\n\\tSupports community outreach initiatives including conducting educational presentations within the community, participating in facility surveys, providing legislative advocacy, and working with Resident and/or Family Councils.\\r\\n\\tSupports the development of the PEER Project within the community, including initial training and coordination of post-graduation activities. Performs other mission-critical advocacy tasks and special projects as assigned, provided they do not constitute a conflict of interest as defined by the State Long-Term Care Ombudsman.\\r\\n\\tAdheres to all policies, laws, regulations, codes of ethics, conflict of interest and confidentiality as outlined by federal and state laws, and agency policies and procedures.\\r\\n\\r\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"SPHS GROUP\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=668A857C9C23CEBCB42ED449EC4862E4\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"300 Chamber Plaza\",\"addressLocality\":\"Charleroi\",\"addressRegion\":\"PA\",\"postalCode\":15022,\"addressCountry\":\"USA\"}},\"qualifications\":\"\\r\\n\\tBachelor&rsquo;s Degree in Gerontology, Human Services, Social Work or a related field from an accredited college or university.\\r\\n\\tDemonstrated knowledge of federal and state regulations governing long-term care facilities, including the Older Americans Act and applicable Pennsylvania Codes.\\r\\n\\tDemonstrated knowledge of resident/consumer rights in each applicable long-term care setting and have the ability to research information as needed.\\r\\n\\tDemonstrated ability to make incisive observations, obtain vital information and make appropriate recommendations during interviews and/or while reviewing case records.\\r\\n\\tDemonstrated knowledge of financial entitlement programs and health/social services available to the consumers.\\r\\n\\tDemonstrated proficiency in &#39;Person-Centered&#39; advocacy, ensuring the resident&#39;s expressed wishes remain the primary driver of all investigations and resolutions.\\r\\n\\tMust not be excluded from participation in Medicare, Medicaid, or any other federal health care program.\\r\\n\\tMust successfully obtain Criminal History Clearance from the PA State Police, Child Abuse Clearance from the PA Department of Human Services and FBI Fingerprint Clearances.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAvailable Benefits:\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\tMedical and dental benefits for eligible employees.\\r\\n\\tRetirement plan with potential for agency match.\\r\\n\\tTuition discounts with partnering colleges and universities.\\r\\n\\tCareer advancement opportunities.\\r\\n\\tGenerous time off for eligible employees.\\r\\n\\tBe an SPHS Hero!\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nEQUAL OPPORTUNITY EMPLOYER\\r\\n\",\"experienceRequirements\":\"\\r\\n\\tBachelor&rsquo;s Degree in Gerontology, Human Services, Social Work or a related field from an accredited college or university.\\r\\n\\tDemonstrated knowledge of federal and state regulations governing long-term care facilities, including the Older Americans Act and applicable Pennsylvania Codes.\\r\\n\\tDemonstrated knowledge of resident/consumer rights in each applicable long-term care setting and have the ability to research information as needed.\\r\\n\\tDemonstrated ability to make incisive observations, obtain vital information and make appropriate recommendations during interviews and/or while reviewing case records.\\r\\n\\tDemonstrated knowledge of financial entitlement programs and health/social services available to the consumers.\\r\\n\\tDemonstrated proficiency in &#39;Person-Centered&#39; advocacy, ensuring the resident&#39;s expressed wishes remain the primary driver of all investigations and resolutions.\\r\\n\\tMust not be excluded from participation in Medicare, Medicaid, or any other federal health care program.\\r\\n\\tMust successfully obtain Criminal History Clearance from the PA State Police, Child Abuse Clearance from the PA Department of Human Services and FBI Fingerprint Clearances.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAvailable Benefits:\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\tMedical and dental benefits for eligible employees.\\r\\n\\tRetirement plan with potential for agency match.\\r\\n\\tTuition discounts with partnering colleges and universities.\\r\\n\\tCareer advancement opportunities.\\r\\n\\tGenerous time off for eligible employees.\\r\\n\\tBe an SPHS Hero!\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nEQUAL OPPORTUNITY EMPLOYER\\r\\n\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Day\"}",
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    "qualifications": "<ul style=\"list-style-type:square;\">\r\n\t<li class=\"a\" style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Bachelor&rsquo;s Degree in Gerontology, Human Services, Social Work or a related field from an accredited college or university.</span></span></li>\r\n\t<li class=\"a\" style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Demonstrated knowledge of federal and state regulations governing long-term care facilities, including the Older Americans Act and applicable Pennsylvania Codes.</span></span></li>\r\n\t<li class=\"a\" style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Demonstrated knowledge of resident/consumer rights in each applicable long-term care setting and have the ability to research information as needed.</span></span></li>\r\n\t<li class=\"a\" style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Demonstrated ability to make incisive observations, obtain vital information and make appropriate recommendations during interviews and/or while reviewing case records.</span></span></li>\r\n\t<li class=\"a\" style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Demonstrated knowledge of financial entitlement programs and health/social services available to the consumers.</span></span></li>\r\n\t<li class=\"a\" style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Demonstrated proficiency in &#39;Person-Centered&#39; advocacy, ensuring the resident&#39;s expressed wishes remain the primary driver of all investigations and resolutions.</span></span></li>\r\n\t<li class=\"a\" style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must not be excluded from participation in Medicare, Medicaid, or any other federal health care program.</span></span></li>\r\n\t<li class=\"a\" style=\"text-align:justify;margin-left:8px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must successfully obtain Criminal History Clearance from the PA State Police, Child Abuse Clearance from the PA Department of Human Services and FBI Fingerprint Clearances.</span></span></li>\r\n</ul>\r\n\r\n<p class=\"a\" style=\"text-align:justify;margin-left:8px;\">&nbsp;</p>\r\n\r\n<p><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Available Benefits:</span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Medical and dental benefits for eligible employees.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Retirement plan with potential for agency match.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Tuition discounts with partnering colleges and universities.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Career advancement opportunities.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Generous time off for eligible employees.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Be an SPHS Hero!</span></span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p style=\"text-align:center;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><b>EQUAL OPPORTUNITY EMPLOYER</b></span></span></p>\r\n",
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