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Senior Technical Support Specialist

34dd9aa9 2590 4d09 Bf4b 093052044888 19000101 000001 · Atlanta, GA, US, Atlanta, GA · Remote · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company34dd9aa9 2590 4d09 Bf4b 093052044888 19000101 000001
TitleSenior Technical Support Specialist
Normalized title-
Department / team-
LocationAtlanta, GA, United States
Work modelRemote / Remote
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2025-06-04 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Linked records

Company34dd9aa9 2590 4d09 Bf4b 093052044888 19000101 000001
Source804ac33e-f69c-4050-82d3-c0fb9cf41803
ATS providerADP Workforce Now Recruiting

Description

We’re Hiring! Senior Technical Support Specialist Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution’s values of Integrity , Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at www.ctbconnect.com . Questions? Contact us at 404-575-8262. Position Summary: Responsibilities include but are not limited to the following: The senior technical support specialist's role in CTB is crucial to its operation. They ensure that all technical aspects are functioning optimally. Technical hiccups can affect a company's performance. Therefore, a Technical Support Specialist's duties and responsibilities will revolve around maximizing computer system capabilities as well as the following: The application of system-analyst techniques and procedures, including consulting with users to determine hardware, software, or systems functional specifications, Maintain CTB's IT services through installing and upgrading software, installing hardware, and configuring systems and applications, including analyzing reports, documenting procedures, and coordinating with users Maintain, configure, and support the internal Helpdesk solution (LanSweeper). Monitoring & tracking response times, ticket completion, and knowledge base entries to common support issues. Reports status to the department manager. Maintain IT assets for distribution as needed, configuration, imaging, etc. Mentor junior Helpdesk personnel Handling customer technical support cases through phone, email, and helpdesk ticket submission Maintain Helpdesk user confidence by answering tickets on time Maintaining system functionality by testing computer components Advanced experience with Office 365 - including advanced troubleshooting as well as system migrations Advanced knowledge of computer hardware and peripherals Knowledge and experience with domain-based networks, such as file and print shares, mail and application servers Understanding and experience with Active Directory management as it relates to user account creation and modification, security group policy, and distribution groups Knowledge and experience managing mobile devices and tablets and mobile device management Malware/Ransomware/Email Security best practices Assist in the creation of support tickets with external third-party resources. Excellent written and verbal communication skills Ability to conduct research into a wide range of computing issues as required. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly language. Highly self-motivated and directed with keen attention to detail. Proven analytical and problem-solving skills. Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation. Experience working in a team-oriented, collaborative environment. Resolution mindset with the ability and passion for delivering personalized, customer-focused support to help resolve technical challenges Excellent verbal and written communication skills This position should have a strong willingness and aptitude to learn to maintain, upgrade, and implement critical business systems and processes. Qualifications: Bachelor's degree from an accredited four-year university or college with a technical major such as computer science/engineering or equivalent combination of education and experience. 5+ years of IT Support experience is REQUIRED Advanced knowledge of Remote Monitoring and Management (RMM) tools (NetComply One experience a plus but not required) Experience in an MSP/IT as a Service environment is HIGHLY desired Advanced understanding of operating systems (Microsoft Windows 10, 8, 7, macOS, iOS, and Android) as well as typical Office suite applications Advanced knowledge of networking concepts, setup, troubleshooting, and general administration Advanced experience with Office 365 – including advanced troubleshooting as well as system migrations Advanced knowledge of computer hardware and peripherals Knowledge and experience with domain-based networks, such as file and print shares, mail and application servers Knowledge and experience with Active Directory management as it relates to user account creation and modification, security group policy, and distribution groups Knowledge and experience managing mobile devices and tablets and mobile device management Malware/Ransomware/Email Security best practices Industry Relevant certifications (MCES, Helpdesk, AT, Network +, Security +) are preferred but not required. Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: Medical, Dental, Vision, and Prescription 401(k) Retirement Plan Life Insurance Accidental Death & Dismemberment Short&/Long Term Disability Flexible Spending Plan Paid Time Off, Vacation, and Holiday Pay Tuition Reimbursement Employer Assisted Housing Program EEO/AA Wholesale Membership Program Wellness Program Employee Assistant Referral Services (EAP) Legal Shield Program Group Cancer & Accident Insurance Programs Worker’s Compensation Program Free Banking Services Awards and Recognition Programs Training & Development Programs and much more

Full job record

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Last Seen At2026-06-06 13:09:47Z
Last Checked At2026-06-06 13:09:47Z
Last Changed At2026-06-06 13:09:47Z
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Source Posted At2025-06-04 14:08:00Z
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    "requisitionDescription": "<p><img src=\"https://static.workforcenow.adp.com/cccustom/Client/Recruitment/ctb_w_name_horiz_teal_843291fe-8d17-420c-998f-1baf4850a769.png\" style=\"width: 300px;\" class=\"fr-fic fr-dib\" filepath=\"/Client/Recruitment/ctb_w_name_horiz_teal_843291fe-8d17-420c-998f-1baf4850a769.png\" status=\"success\" isreadonly=\"false\" requestresponseid=\"ef9a7058-b400-46a3-8c93-7124cfb75da3\" servertimetaken=\"1099\"></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;' id=\"isPasted\"><strong><span style='font-size:40px;font-family:\"Calibri Light\",sans-serif;color:#009999;'>We&rsquo;re Hiring!</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style=\"font-size:13px;\">&nbsp;</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:19px;font-family:\"Calibri Light\",sans-serif;'>Senior Technical Support Specialist &nbsp;</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-size:13px;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Cambria\",serif;'>Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers.&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-size:15px;\"><br>&nbsp;</span><span style='font-size:15px;font-family:\"Cambria\",serif;'>We are committed to our institution&rsquo;s values of <strong>Integrity</strong>, <strong>Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership,</strong> all of which are needed to continue our mission of empowering generations for financial success.&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Cambria\",serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style='font-size:15px;font-family:\"Cambria\",serif;'>By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth.&nbsp;<br>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><strong><span style='font-size:15px;font-family:\"Cambria\",serif;'>Interested in this position and meet the qualifications and requirements? &nbsp;Apply at&nbsp;</span></strong><a href=\"http://www.ctbconnect.com\" target=\"_blank\"><strong><span style='font-size:15px;font-family:\"Cambria\",serif;'>www.ctbconnect.com</span></strong></a><strong><span style='font-size:15px;font-family:\"Cambria\",serif;'>. &nbsp;Questions? &nbsp;Contact us at 404-575-8262.</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style=\"font-size:13px;\">&nbsp;</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-left:1.5in;text-indent:-1.5in;'><strong><span style='font-size:19px;font-family:\"Calibri Light\",sans-serif;'>Position Summary:</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-left:1.5in;text-indent:-1.5in;'><span style='font-size:19px;font-family:\"Cambria\",serif;'>&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-left:1.5in;text-indent:-1.5in;'><strong><span style='font-family:\"Cambria\",serif;'>Responsibilities include but are not limited to the following:</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:black;'><span style='font-family:\"Cambria\",serif;'>&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-right:7.55pt;margin-bottom:.0001pt;margin-left:5.3pt;'><span style='font-size:14px;font-family:\"Cambria\",serif;'>The senior technical support specialist&#39;s role in CTB is crucial to its operation. They ensure that all technical aspects are functioning optimally. Technical hiccups can affect a company&#39;s performance. Therefore, a Technical Support Specialist&#39;s duties and responsibilities will revolve around maximizing computer system capabilities as well as the following:</span></p><ul style=\"list-style-type: disc;margin-left: 31.35px;\"><li><span style='line-height:107%;font-family:\"Cambria\",serif;font-size:14px;'>The application of system-analyst techniques and procedures, including consulting with users to determine hardware, software, or systems functional&nbsp;specifications,</span></li><li><span style='line-height:106%;font-family:\"Cambria\",serif;font-size:14px;'>Maintain CTB&#39;s IT services through installing and upgrading software, installing hardware, and configuring systems&nbsp;and&nbsp;applications,&nbsp;including&nbsp;analyzing&nbsp;reports,&nbsp;documenting&nbsp;procedures,&nbsp;and&nbsp;coordinating&nbsp;with&nbsp;users</span></li><li><span style='line-height:107%;font-family:\"Cambria\",serif;font-size:14px;'>Maintain, configure, and support the internal Helpdesk solution (LanSweeper). Monitoring &amp; tracking response times, ticket completion, and knowledge base entries to common support issues. Reports status to the department&nbsp;manager.</span></li><li><span style='font-family:\"Cambria\",serif;font-size:14px;'>Maintain IT assets for distribution as needed, configuration, imaging,&nbsp;etc.</span></li><li><span style='font-family:\"Cambria\",serif;font-size:14px;'>Mentor junior Helpdesk personnel</span></li><li><span style='font-family:\"Cambria\",serif;font-size:14px;'>Handling customer technical support cases through phone, email, and helpdesk ticket&nbsp;submission Maintain Helpdesk user confidence by answering tickets on&nbsp;time</span></li><li><span style='font-family:\"Cambria\",serif;font-size:14px;'>Maintaining system functionality by testing computer&nbsp;components</span></li><li><span style='font-family:\"Cambria\",serif;font-size:14px;'>Advanced experience with Office 365 - including advanced troubleshooting as well as system&nbsp;migrations</span></li><li><span style='font-family:\"Cambria\",serif;font-size:14px;'>Advanced knowledge of computer hardware and&nbsp;peripherals</span></li><li><span style='line-height:107%;font-family:\"Cambria\",serif;font-size:14px;'>Knowledge and experience with domain-based networks, such as file and print shares, mail and application servers</span></li><li><span style='line-height:107%;font-family:\"Calibri\",sans-serif;font-size:14px;'>Understanding and experience with Active Directory management as it relates to user account creation and modification, security group policy, and distribution&nbsp;groups</span></li><li><span style='font-family:\"Cambria\",serif;font-size:14px;'>Knowledge and experience managing mobile devices and tablets and mobile device&nbsp;management</span></li><li><span style='font-family:\"Cambria\",serif;font-size:14px;'>Malware/Ransomware/Email Security best&nbsp;practices</span></li><li><span style='font-family:\"Cambria\",serif;font-size:14px;'>Assist in the creation of support tickets with external third-party&nbsp;resources. Excellent written and verbal communication&nbsp;skills</span></li><li><span style='font-family:\"Cambria\",serif;font-size:14px;'>Ability to conduct research into a wide range of computing issues as&nbsp;required.</span></li><li><span style='font-family:\"Cambria\",serif;font-size:14px;'>Ability to absorb and retain information&nbsp;quickly.</span></li><li><span style='font-family:\"Cambria\",serif;font-size:14px;'>Ability to present ideas in user-friendly&nbsp;language.</span></li><li><span style='font-family:\"Cambria\",serif;font-size:14px;'>Highly self-motivated and directed with keen attention to&nbsp;detail.</span></li><li><span style='font-family:\"Cambria\",serif;font-size:14px;'>Proven analytical and problem-solving&nbsp;skills.</span></li><li><span style='font-family:\"Cambria\",serif;font-size:14px;'>Ability to effectively prioritize and execute tasks in a high-pressure&nbsp;environment.</span></li><li><span style='font-family:\"Cambria\",serif;font-size:14px;'>Exceptional customer service&nbsp;orientation.</span></li><li><span style='font-family:\"Cambria\",serif;font-size:14px;'>Experience working in a team-oriented, collaborative&nbsp;environment.</span></li><li><span style='line-height:107%;font-family:\"Cambria\",serif;font-size:14px;'>Resolution mindset with the ability and passion for delivering personalized, customer-focused support to help resolve technical&nbsp;challenges</span></li><li><span style='font-family:\"Cambria\",serif;font-size:14px;'>Excellent verbal and written communication&nbsp;skills</span></li><li><span style='line-height:106%;font-family:\"Cambria\",serif;font-size:14px;'>This position should have a strong willingness and aptitude to learn to maintain, upgrade, and implement critical business systems and processes.</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-family:\"Calibri Light\",sans-serif;'>Qualifications:</span></strong></p><ul style=\"list-style-type: disc;margin-left: 31.35px;\"><li><span style='line-height:107%;font-family:\"Cambria\",serif;font-size:14px;'>Bachelor&#39;s degree from an accredited four-year university or college with a technical major such as computer science/engineering or equivalent combination of education and&nbsp;experience.</span></li><li><span style='font-family:\"Cambria\",serif;font-size:14px;'>5+ years of IT Support experience is&nbsp;REQUIRED</span></li><li><span style='line-height:107%;font-family:\"Cambria\",serif;font-size:14px;'>Advanced knowledge&nbsp;of&nbsp;Remote&nbsp;Monitoring&nbsp;and&nbsp;Management&nbsp;(RMM)&nbsp;tools&nbsp;(NetComply&nbsp;One&nbsp;experience&nbsp;a&nbsp;plus but not&nbsp;required)</span></li><li><span style='font-family:\"Cambria\",serif;font-size:14px;'>Experience in an MSP/IT as a Service environment is HIGHLY&nbsp;desired</span></li><li><span style='line-height:107%;font-family:\"Cambria\",serif;font-size:14px;'>Advanced understanding of operating systems (Microsoft Windows 10, 8, 7, macOS, iOS, and Android) as well as typical Office suite&nbsp;applications</span></li><li><span style='font-family:\"Cambria\",serif;font-size:14px;'>Advanced knowledge of networking concepts, setup, troubleshooting, and general&nbsp;administration</span></li><li><span style='font-family:\"Cambria\",serif;font-size:14px;'>Advanced experience with Office 365 &ndash; including advanced troubleshooting as well as system&nbsp;migrations</span></li><li><span style='font-family:\"Cambria\",serif;font-size:14px;'>Advanced knowledge of computer hardware and&nbsp;peripherals</span></li><li><span style='line-height:107%;font-family:\"Cambria\",serif;font-size:14px;'>Knowledge and experience with domain-based networks, such as file and print shares, mail and application servers</span></li><li><span style='line-height:107%;font-family:\"Cambria\",serif;font-size:14px;'>Knowledge and experience with Active Directory management as it relates to user account creation and modification, security group policy, and distribution&nbsp;groups</span></li><li><span style='font-family:\"Cambria\",serif;font-size:14px;'>Knowledge and experience managing mobile devices and tablets and mobile device&nbsp;management</span></li><li><span style='font-family:\"Cambria\",serif;font-size:14px;'>Malware/Ransomware/Email Security best&nbsp;practices</span></li><li><span style='font-family:\"Cambria\",serif;font-size:14px;'>Industry Relevant certifications (MCES, Helpdesk, AT, Network +, Security +) are preferred but not required.</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-left:.25in;text-align:justify;'><span style=\"font-size:13px;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-left:.25in;text-align:justify;'><span style=\"font-size:13px;\">&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><strong><span style='font-size:15px;font-family:\"Calibri Light\",sans-serif;color:black;'>Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We</span></strong><strong><span style='font-size:15px;font-family:\"Calibri Light\",sans-serif;'> offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following:</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><br></p><table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"742\" style=\"width:556.4pt;border-collapse:collapse;\" id=\"isPasted\"><tbody><tr><td valign=\"top\" style=\"width: 43.8005%; padding: 2.9pt; height: 152.15pt; vertical-align: top;\"><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:black;'><span style='font-size:15px;font-family:\"Cambria\",serif;color:windowtext;'>Medical, Dental, Vision, and Prescription&nbsp;</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Cambria\",serif;'>401(k) Retirement Plan&nbsp;</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Cambria\",serif;'>Life Insurance&nbsp;</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Cambria\",serif;'>Accidental Death &amp; Dismemberment&nbsp;</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Cambria\",serif;'>Short&amp;/Long Term Disability&nbsp;</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Cambria\",serif;'>Flexible Spending Plan &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Cambria\",serif;'>Paid Time Off, Vacation, and Holiday Pay&nbsp;</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Cambria\",serif;'>Tuition Reimbursement</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Cambria\",serif;'>Employer Assisted Housing Program</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Cambria\",serif;'>&nbsp;</span></strong></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><p><strong><span style='font-family:\"Cambria\",serif;font-size:15px;'>EEO/AA&nbsp;</span></strong></p></div></td><td valign=\"top\" style=\"width: 56.1995%; padding: 2.9pt; height: 152.15pt; vertical-align: top;\"><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;color:black;'><span style='font-size:15px;font-family:\"Cambria\",serif;color:windowtext;'>Wholesale Membership Program</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Cambria\",serif;'>Wellness Program</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Cambria\",serif;'>Employee Assistant Referral Services (EAP)</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Cambria\",serif;'>Legal Shield Program</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Cambria\",serif;'>Group Cancer &amp; Accident Insurance Programs</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Cambria\",serif;'>Worker&rsquo;s Compensation Program</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Cambria\",serif;'>Free Banking Services</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Cambria\",serif;'>Awards and Recognition Programs&nbsp;</span></li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style='font-size:15px;font-family:\"Cambria\",serif;'>Training &amp; Development Programs and much more</span></li></ul></td></tr></tbody></table>\n",
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GET https://api.bluedoor.sh/job-postings/v1/sources/804ac33e-f69c-4050-82d3-c0fb9cf41803JSON
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